Reviews

This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromErika I

  Date: 10/07/2024

  1 star
  Zero stars if I could! My dealer sold me a warranty with this company and they are TRASH! They only covered $75 an hour on labor with my transmission and they do not pay for fluids or any kind they also wanted to get my transmission from a Junk yard with mo warranty. The mechanic shop will not work on my car without being able to complete the job correctly. They quoted my $1580.00 on top of the small portion this warranty company quoted them! I am taking legal action on the warranty company for false information and the dealership because I havent had my vehicle 60 days before this issue and they drug it out until the 3 month warranty almost over. Im easy for the battle/ war! I asked to speak with a supervisor numerous times but no escalation process is available. They do NOT COMMUNICATE with you they only deal with the shop and make the shop relay this information of what they will not cover. Its sad and a scam the customer service is a rude set of bitter people that dont like their jobs and due to you not having a claims adjuster you have to call in and give contract number EVERY time to be transferred to whoever answers the phone! I would definitely not recommend buying from any company that uses this company as a warranty company

  C.A.R.S Protection Plus Inc

  Date: 10/11/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS offers a variety of *************** Contracts (***) with differing coverage levels, some that cover any repair facilitys posted labor rate within industry standards. The *** CARS has on file for you has two (2) labor rate options; the repair facilitys rate up to $75.00/hour or the repair facilitys rate up to $160.00/hour. You paid for the $75.00/hour option. Regarding the parts, you were provided two (2) options on how to receive the parts needed for the repair; CARS can ship CARS supplied parts, sourced from a third-party parts supplier, and assist with the labor OR you can take the claim allowance, currently quoted at $2,663.06, and have the repair facility provide the part. CARS supplied parts come with a 90-Day Parts and Labor warranty OR upon contract expiration, whichever comes first. You are correct that diagnostic information and claim decisions must be provided by the repair facility who is fixing the vehicle; however, a customer can call and review their mechanical claim with CARS if they choose to do so. CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromTierra B

  Date: 10/03/2024

  5 stars
  Service great extremely happy with the shop I chose and the extended lengths CARS went through to make sure the work was done correctly

  C.A.R.S Protection Plus Inc

  Date: 10/09/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is glad that your vehicle is back on the road and is grateful for your review.Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromJon C

  Date: 09/27/2024

  4 stars
  They did a good job. It did take a while to get the claim approved, but after that it went well.

  C.A.R.S Protection Plus Inc

  Date: 10/08/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS thanks you for your positive review. CARS values you as a customer and is happy to hear you are pleased with the processing of your mechanical claim. Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromTerrt E

  Date: 09/23/2024

  1 star
  Wish I could give them ZERO stars! They are not a warranty company. I was told by the auto dealer that the warranty would cover anything other than normal wear and tear. The customer service **** have no manners whatsoever, they are rude and will tell you "it's your problem". No local mechanic shops near me would even work with them. Every time I have had an issue the mechanic tells me to take it to another shop because the warranty company won't work with them or they are just too difficult to deal with. So now, I'm out money for a warranty I cannot even use. Please save yourself the hassle and don't buy a warranty with this company, it's a total scam. It's very obvious they are only in business to scam people out of money and find any reason to not pay a claim. SCAM!!! BEWARE!!!

  C.A.R.S Protection Plus Inc

  Date: 10/04/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS apologizes if you were misinformed about the coverage your *************** Contract (VSC) provides; however, you would need to address that with the selling car dealership that provided the misinformation. Your VSC does not provide an exclusionary level of coverage, it is an inclusionary level of coverage. Your complete list of covered components can be found in the Terms and Conditions and if a component is not listed then it is not covered.CARS strives to provide excellent customer service and apologizes if you were mistreated by a CARS employee. CARS will review the call recordings and take the necessary actions to address the issue.Your VSC allows you to choose any repair facility willing to work with CARS. If you are having difficulty finding a repair facility you can visit **************************** and select the OUR PARTNERS link on our homepage. Here you will find a list of repair facility chains that frequently provide repairs for CARS customers. Sincerely,The ************************ la

• Review fromLoren C

  Date: 08/26/2024

  5 stars
  Extremely satisfied with this company and choosing them for my extended car warranty. They made the process extremely simple.

  C.A.R.S Protection Plus Inc

  Date: 08/30/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates your positive feedback and is happy to hear that you were pleased with the processing of your mechanical claim.Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromCharles H

  Date: 08/23/2024

  3 stars
  long hold times...it took a while to get through sometimes.

  C.A.R.S Protection Plus Inc

  Date: 08/26/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS strives to provide customers with a great experience and appreciates your feedback. Thank you for letting CARS know how we can improve.Sincerely,The ************************ la

• Review fromRegina P

  Date: 08/22/2024

  4 stars
  Overall, quick turnaround and quality service. Car is running smoothly. Cost of service was $2500 and my portion was $956.

  C.A.R.S Protection Plus Inc

  Date: 08/26/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:Thank you for reviewing the experience you had using your *************** Contract to assist with the cost of mechanical repairs. CARS is happy to hear that your vehicle is back on the road.Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromJohnny M

  Date: 08/19/2024

  5 stars
  Great service! No hassle and no worries! Thanks ! Its a plus ti have if you buy a used car ! Believe me what a relief when I knew something was wrong with the vehicle and didnt have to pay !

  C.A.R.S Protection Plus Inc

  Date: 08/26/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS thanks you for the positive review. CARS values its customers and strives to provide quality and efficient claims processing to achieve customer satisfaction. Sincerely,The ************************ la

• Review fromBernie M

  Date: 08/14/2024

  5 stars
  Brought my car in for a transmission headed to prove the same day. 2 days later my vehicle was done I would definitely recommend them to other people.

  C.A.R.S Protection Plus Inc

  Date: 08/23/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is glad to have been able to assist with your Vehicle repairs and is happy you were pleased with the efficiency with which your mechanical claim was processed.Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromPLINIO T

  Date: 08/14/2024

  5 stars
  my buick was repaired with no problems with the protection plus

  C.A.R.S Protection Plus Inc

  Date: 08/23/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS thanks you for taking time to leave a positive review and is glad the processing of your mechanical claim went smoothly.Sincerely,The ************************ la