Business Profile
Auto Warranty Processing
C.A.R.S Protection Plus IncReviews
This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.88/5 stars
Average of 99 Customer Reviews
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Review fromMichael B
Date: 04/22/2025
1 starThis is probably the ************* I ever dealt with. They want to buy used parts for my car instead of OEM. Stay away from this company. They are behind the times and you are wasting your money.Review fromJames K
Date: 04/04/2025
5 starsJames K
Date: 04/04/2025
I just recently took in my SUV for a clunking sound in the front end and it ended up being a tie rod that had to be replaced. I took the vehicle to my mechanic, and they contacted the warranty company (C.A.R.S.) and everything was handled. The warranty paid for the part and while the vehicle was being serviced my mechanic recommended other parts connected to the tie rod to be replaced and I said go ahead since it was going to be apart anyways. My warranty clearly stated what was and wasn't covered and my mechanic called me as soon as he spoke to the warranty company, and I gave the green light. I paid for the extra parts to be replaced and C.A.R.S. paid for what was broken. My advice to some of the negativity in the reviews that I read is that this is not a new car type warranty. They pay for what part is broken and the rest is up to you as stated. I would recommend them.C.A.R.S Protection Plus Inc
Date: 04/08/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:Thank you for your review. CARS is always happy to hear about a customers positive claim processing experience. Sincerely,The ************************ clgReview fromNikki S
Date: 04/02/2025
5 starsNikki S
Date: 04/02/2025
My claim was authorized and handled quickly with no hassles or extended wait times. I was very happy with my experience.C.A.R.S Protection Plus Inc
Date: 04/08/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:Thank you for your review. CARS is always happy to hear about a customers positive claim processing experience. Sincerely,The ************************ clgReview fromJames Y
Date: 03/28/2025
5 starsJames Y
Date: 03/28/2025
No questions asks covered it no problem I would used it againC.A.R.S Protection Plus Inc
Date: 04/08/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is pleased to hear that the processing of your mechanical claim went smoothly. Thank you for the positive feedback and for being a CARS customer.Sincerely,The ************************ laReview fromRoderick M
Date: 03/01/2025
1 starRoderick M
Date: 03/01/2025
When purchasing my 2015 *** X-5 50i from the dealership, I paid $3951.00 to Cars Protection Plus for the most inclusive service plan practically covering the vehicle completely. On Feb. 10, 2025 while driving down the interstate, may car broke down and I called for a tow truck for it be delivered to County Transmission. As of recently, the inspector contracted by Cars Protection Plus has already collaborated the results of the photos taken of my vehicle and the damages incurred. Furthermore, County Transmission has already contacted me explaining that the failure of the U-bolt caused the front drive shaft to drag on the road where further damage incurred involving the drive shaft coming back up and knocking a hole through the transmission case. My dispute currently is with Cars Protection plus where they denied coverage of fixing the transmission but offered to only pay for the drive shaft of the amount of $169.00. The total repair bill from County Transmission to fix my 2015 *** X5 50i is $7500 -$7800 estimate. I spoke directly to Cars Protection plus customer support along with upper management and tried for an override of the denial of the claim and for reconsideration honoring the complete payment of the repair and service bill to fix my car. I adamantly feel that Cars Protection Plus should not be in the business of offering service protection plan for consumers such as myself but instead in the business of robbing folks by taking our hard earned money for free. They knowingly and deliberately made clauses in their contract regarding the condition of breakage in the power train components such at the front drive shaft which when it does break will most likely cause further damages of other major components and parts such as the transmission and other under carriage components of high value. I just recently experience this and now I am asked to come out of my pockets for about $8000 dollars with money that I do not have.C.A.R.S Protection Plus Inc
Date: 03/06/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:Your *************** Contract (VSC) is a Value Plus, you can compare coverages by visiting CARS website at **************************** and clicking on the COVERAGES tab. CARS apologizes that you are upset with the processing of your mechanical claim. CARS has reviewed the mechanical claim in question and determined that it was adjudicated correctly according to the Terms and Conditions of your VSC. Your VSC is designed to help offset the cost of covered mechanical failures and does not cover damage caused by impact and/or accident regardless of the cause. The transmission/transfer case is only covered if damaged by a covered component internal to the transmission/transfer case housing. CARS hopes this information was helpful.Sincerely,The ************************ laReview fromIsmael R
Date: 02/25/2025
5 starsIsmael R
Date: 02/25/2025
I was very pleased and satisfied with my experience on this issue. This was a smooth and peasant experience. I actually got to use something good, and I bought never think I'd have to use it but it's the best ever when it comes in your favor. They did a spectacular job on getting me the right coverageC.A.R.S Protection Plus Inc
Date: 03/05/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is grateful for your positive review and is glad to hear that your *************** Contract is a good fit for your needs.Thank you for being a CARS customer.Sincerely,The ************************ laReview fromDONALD S
Date: 02/14/2025
5 starsDONALD S
Date: 02/14/2025
I was very pleased and satisfied with my experience on this issue. This was a smooth and peasant experience.C.A.R.S Protection Plus Inc
Date: 02/24/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is happy to hear that you had a good experience with the processing of your mechanical claim and appreciates your review. Thank you for being a CARS customer.Sincerely,The ************************ laReview fromAugustine J
Date: 01/20/2025
1 starAugustine J
Date: 01/20/2025
I attempted to speak with a representative today about a warranty I received when purchasing a new car. The conversation started civil enough, but as it continued, she became aggressive and rude. After answering my question, she began to try to sell me their insurance. I tried to tell her that I only wished to know about the warranty and nothing more, but she refused to listen. Once I got her to listen to me, she told me that my car(which she previously praised) would break down soon, said 'Good luck, you're going to need it.' in a sarcastic tone and hung up on me.Terrible customer service.C.A.R.S Protection Plus Inc
Date: 01/28/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:While CARS understands why you were upset with the interaction you refer to in your complaint, you did not contact CARS. CARS located your *************** Contract and then ran both your name and phone number through CARS phone system to locate and review the phone call. CARS received zero (0) incoming calls from you between January 01, 2025 and January 20, 2025. CARS phone number is ************. Thank you for being a CARS customer.Sincerely,The ************************ laReview fromWilliam V
Date: 01/17/2025
5 starsWilliam V
Date: 01/17/2025
I actually got to use something good and I bought never think Id have to use it but its the best ever when it comes in your favor. Theydid a spectacular job on getting me the right coverage.C.A.R.S Protection Plus Inc
Date: 01/27/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is pleased to hear that you are satisfied with your *************** Contract (VSC) and that your VSC is a good fit for your needs.Thank you for the positive review.Sincerely,The ************************ laReview fromAndy R
Date: 01/16/2025
5 starsAndy R
Date: 01/16/2025
Took my vehicle to the dealership where the service *** called C A.R.S. protection and got a inspector out to see my vehicle. Got a approved for about 98% of which they paid $3800 and I paid my deductible and what they didn't cover. Which I cost me $400 out of pocket, which isn't a bad deal if you ask me. All this happened during the holidays to which was a little hassle but they did get it fixed. I am very thankful and happy on how it all worked out. Thanks again.C.A.R.S Protection Plus Inc
Date: 01/27/2025
The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates your positive feedback and is happy to hear that you were pleased with the processing of your mechanical claim.Thank you for being a CARS customer.Sincerely,The ************************ la
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