Reviews

This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromTeresa B

  Date: 11/21/2025

  5 stars
  We bought a 2019 ***** and purchased the extended warranty, my transmission failed shortly after my purchase, it was repired in a timely manner. We werr pleased with the outcome

• Review fromRobert J

  Date: 11/20/2025

  5 stars
  Only had to use once so far but they took care of everything I needed in a timely manner I hope if I need them again it goes as smoothly as the first time

  C.A.R.S Protection Plus Inc

  Date: 12/02/2025

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS thanks you for sharing your experience and we are glad to hear that you are pleased with the processing of your mechanical claim. Thank you for being a CARS customer. Sincerely,The ************************ la

• Review fromJeff C

  Date: 11/19/2025

  5 stars
  I recently had to replace the engine in my **** F-150, and Cars Protection Plus made the entire process smooth and stress-free. From the beginning, they were extremely helpful and guided me every step of the way. Every time I called, someone answered the phone promptly and had clear details about my claim, which gave me a lot of peace of mind.Ill be honestI was nervous at first after seeing some of the negative reviews online. But my personal experience was nothing like that. I didnt have a single issue with them. They handled my claim quickly and professionally, and everything was resolved much faster than I expected.All they asked was that I follow the guidelines of the warranty and provide the information they needed to process the claim. Once I did that, they moved fast and got everything taken care of without any hassle.Based on my experience, I would absolutely work with Cars Protection Plus again. They truly came through for me when I needed help the most. Highly recommended.

• Review fromMeredith A

  Date: 11/18/2025

  1 star
  I have a Level 1 policy. It was issued for a three-month term when I purchased the car. When I noticed that the car wasn't running as smoothly, I got it to a mechanic where he diagnosed a probable transmission issue. I provided him with my contract information so that repairs could begin. Every step of this process has been like crawling through quicksand. Each time the mechanic said hed provided you with what you needed, youd tell me youd never received anything. Then when I checked again, youd say you received it when the mechanic said he sent it. Now that it has been verified that I have a problem with my transmission, the photos finally accepted, the inspector finally inspected, and their report finally filed, Im left with a mess. Because my contract has lapsed, the coverage is minimal to nothing. Things that should be covered, like flushing fluids, no longer is. And the $950 credit amount toward a replacement transmission is unrealistic. I don't want to know where a transmission can be purchased for that amount, even a used one. Even though my contract has lapsed, the claim was filed while it was still active. Thats all that should matter. I highly doubt if I purchased a higher-level plan that you would let me retroactively apply it to an existing claim. So, its equally implausible that I should lose all the benefits of my contract as it was at the time the claim was filed. Also, I was interested in purchasing a higher-level plan when my introductory one expired, but I wanted to wait to see how you treated me before I spent any money with you. I received a call from a salesperson before the end of my contract to discuss extending it. I told her the same thing. She didnt try to convince me everything would be fine with the repairs in order to get the sale. I guess she knows how you treat your customers. Now I do, too. And I will be all too happy to share with everyone I know or happen to meet just how horrendous my experience has been.

  C.A.R.S Protection Plus Inc

  Date: 11/26/2025

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:On October 21, 2025, a repair facility opened a mechanical claim on behalf of your 2014 **************** (Vehicle). During this telephone call CARS claims adjuster requested diagnostic information. On October 29, 2025, your chosen repair facility provided CARS with the requested diagnostic information via telephone; subsequently, CARS claims adjuster requested an estimate and pictures. CARS received the estimate and pictures on November 10, 2025, and then ordered an independent inspection of your Vehicle. On November 17, 2025, after receiving and reviewing the third-party inspectors findings, CARS claims adjuster called your repair facility and quoted the amount that CARS could assist with based on the Terms and Conditions of your *************** Contract (VSC). CARS apologizes you are unhappy with the speed at which your mechanical claim progressed; however, upon review there was no delay caused by CARS. Your belief that because your coverage lapsed during the adjudication of the mechanical claim it has changed is misguided. The only option removed due to your coverage lapsing is the option to have CARS supply the component needed for the repair. CARS discourages the shipping of the transmission on your expired VSC because there would be no warranty if CARS supplied the component. CARS hopes this information was helpful. Sincerely,The ************************ la

• Review fromNikolay C

  Date: 11/17/2025

  5 stars
  CARS Protection Plus handled my claim expeditiously. I'm still waiting for the check to arrive (should happen this week), but so far they have done a great job from taking the call to report the claim to confirming all the details on mailing address for the check. Everything was done in one day from start to finish. I'm very happy so far how everything was handled and ****** was super helpful in handling my claim.Thank you.

  C.A.R.S Protection Plus Inc

  Date: 11/26/2025

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciate you taking the time to share your positive experience. CARS team works hard to make the claims process as easy as possible, and its great to hear that your experience reflected that. Thank you for being a CARS customer. Sincerely,The ************************ la

• Review fromCraig G

  Date: 11/03/2025

  5 stars
  Did a great job on my jeep grand Cherokee . Took a little longer than I expected but thats what happens when you have an extended warranty. I also would like to know if I have a vehicle loaner on my warranty policy.

  C.A.R.S Protection Plus Inc

  Date: 11/12/2025

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is glad to hear you are happy with the processing of your mechanical claim. The rental benefit on your *************** Contract reads as follows: 2. SCHEDULE OF COVERAGE: a. LEVEL 1: vii. RENTAL BENEFITS: You will be reimbursed $35.00 for each six hours of Mitchells ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit.Sincerely,The ************************ la

• Review fromNick M

  Date: 10/29/2025

  1 star
  This exten plain is trash I would give it a 0 out of five if I could! Just bought a truck and the water pump and ball joints went out $4500 repair bill and denied the claim! TOTAL SCAM!!!

  C.A.R.S Protection Plus Inc

  Date: 11/10/2025

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:On October 27, 2025, a repair facility opened a mechanical claim on behalf of your 2022 Ram Pickup 2500 Big Horn (Vehicle) requesting a water pump and ball joints. CARS apologizes you are upset over the denial of the mechanical claim; however, after review, CARS determined the claim was correctly denied according to the Terms and Conditions of your *************** Contract (VSC). The repair facility was unable to demonstrate a failure to the ball joints and during the adjudication of the mechanical claim CARS claims adjuster spoke to you regarding the Vehicles issues and you stated you noticed the coolant leak immediately upon arriving home after purchasing the Vehicle. As Pre-existing conditions are not covered by your VSC, the water pump was denied. CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromJermaine W

  Date: 10/24/2025

  5 stars
  They handled my case very well I would recommend them to anybody thats looking for a warranty company

  C.A.R.S Protection Plus Inc

  Date: 11/05/2025

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS thanks you for your kind words and is glad to hear the processing of your mechanical claim went smoothly. Sincerely,The ************************ la

• Review fromRobert D

  Date: 10/21/2025

  1 star
  took 2017 jeep to shelbyville chysler for repairs under cars protection plus warrenty .vechile sat there for 43 days awaiting decision on what they would cover or not cover the repairs the way it should have been done. every time i checked on the vechile got the same reply waiting on ****************. no one should be without thier vechile for that length of time waiting for someone to get off their duff and make a decision . you people sell a worthless warranty to people . a decision should of been made in a couple of days as to what you were going to cover that is the reason for 1 star to bad couldnt give you a minus 10. warranty contract number ace642314

  C.A.R.S Protection Plus Inc

  Date: 10/28/2025

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:On June 10, 2025, a repair facility opened a mechanical claim on behalf of your 2017 *************************** (Vehicle) via CARS online claim submission portal stating they needed to remove and replace the head gasket, inspect the head and block during replacement, and replace all associated gaskets on reinstall. In response to receiving the online claim submission, CARS claims adjuster called the repair facility; however, the technician was unavailable, and CARS claims adjuster left a message with a repair facility employee. On June 11, 2025, CARS spoke to your repair facility and requested they obtain your authorization to diagnose the cause of failure and extent of damage to the Vehicle and then contact CARS. On June 18, 2025, CARS had not received the requested diagnostic information from the repair facility; therefore, CARS claims adjuster sent an email to the repair facility. On June 23, 2025, CARS claims adjuster called the repair facility for an update on the status of the diagnostics, and the repair facility stated your Vehicle was currently fourth in line. On July 02, 2025, CARS had not received the requested diagnostic information from the repair facility; therefore, CARS claims adjuster sent an email to the repair facility. The repair facility responded that the Vehicle had been torn down and was ready to be inspected. CARS claims adjuster ordered the independent inspection of your Vehicle that day. The independent inspection of your Vehicle took place on July 07, 2025. On July 10, 2025, CARS claims adjuster spoke to the repair facility and provided authorization for the repairs. To date, this is the only mechanical claim opened by this repair facility on behalf of your Vehicle and after review, there does not appear to have been a delay caused by CARS. CARS apologizes the repairs to your Vehicle took longer than you expected; however, delays on mechanical claims can be caused by factors outside of CARS control such as repair facility workload or the availability of parts. CARS hopes this information was helpful. Sincerely,The ************************ la

• Review fromErika W

  Date: 10/14/2025

  1 star
  This warranty company is fraudulent and scammers. We pay all this money to have a extended warranty and we can't even used it. My car dealership put in a claim on September ******* for a engine replacement due to low compression supposedly. They open up the engine and saw there was broken valves. The adjuster came out a day or two later and took pictures and saw the evidence and agreed with the shop that the car needed a new engine from *******. Now told I called the warranty company for a update and I was told that it wasn't going to be covered due to not good maintenance on the vehicle due to oil or water. And I told them I always did the maintenance service on the vehicle. They mentioned that the car wasn't taking care of before I purchased it and that the car dealership needs to be held accountable and fix it. This is misleading and false advertisement because we think we are purchasing products to help keep the car in good condition only to be used and fraudulent missed use. This company only wants the business but doesn't care about the customer. I have been with out my car for 30 days. I'm devastated and hurt about all the money spent on a extended warranty I can't even used. Now I know not to purchase these fraudulent scams from businesses like this. People please be aware of this extended warranty company they will make your life a living h*** They will have you without a car for months. Now I owe a bank money for a car I can't drive and might have to leave my car to rod because I can't get a engine. I believe they make up lies just to not pay for anything. I can't trust this company at all. Don't purchase warranties from this company.

  C.A.R.S Protection Plus Inc

  Date: 10/23/2025

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:On September 22, 2025, a repair facility opened a mechanical claim on behalf of your 2017 ******* Santa Fe Sport 2.4L (Vehicle) requesting an engine replacement due to an undiagnosed cylinder no. 1 misfire.On October 01, 2025, CARS spoke to your repair facility who stated they had performed diagnostics on the Vehicle and found the valve had broken apart and caused piston damage. CARS claims adjuster explained that CARS would be sending a third-party inspector to the repair facility to verify their findings. On October 07, 2025, the independent inspection of your Vehicle took place and the third-party inspector found, The number one exhaust valve is burnt. There is a buildup of carbon debris on the cylinder head and valve area. When looking through the exhaust port there is a buildup of carbon seen. The valve stem is not visible. It appears that carbon has got stuck between the exhaust valve and head seat causing the valve to burn. The inspector listed the cause of the Vehicles failure as, Failure #1 exhaust valve due to carbon. The inspector recommended, Replace #1 exhaust valve inspect all other valves, clean, and perform valve job.The mechanical claim was denied because damage as a result of carbon is not covered by your VSC. CARS understands your frustration regarding the denial of your mechanical claim and apologizes for any inconvenience this has caused. After review, CARS has confirmed that the denial was appropriate, and we are unable to reverse our decision. Sincerely,The ************************ la