Reviews

This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromChuck B.

  Date: 11/04/2022

  1 star
  I live in central valley of ********** and bought a car (2008 Lexus GS450h) from used car dealer in **************. we were offered the option to purchase an extended car warranty through *************** **** which we did for two-year extension. At the time of testing the car everything was great. Within a week, the engine light check came on, so we decided to take it to a local Lexus dealership in ******* to check it out. After multiple attempts to fix the car, it was finalized to have the engine replaced and Liberty Shield refused to pay for the repair. So, I requested for the two-year agreement cancellation within the 30 days for a full refund.They approved the request early September 2022, and we were told that the check will be sent to the lien holder (the lender). A month went by, and no funds were received by the lender. come to find out they sent the funds to the dealer we bought the car from; ****'s Auto, instead, but ****'s Auto claims they never got the check, that they will follow up with Liberty Shield. Now it has been 2 months since we had the cancellation and no funds in hand. When I followed up with account receivable manager (*******************) he said that they are not allowed to send the money to the original dealership and that maybe the check was delayed in the mail. the check was sent September 23, 2022. Today is November 4, 2022. So, watch out and don't purchase an extended warranty for used car from *************** **** They are scammers and not to be trusted.

  C.A.R.S Protection Plus Inc

  Date: 11/23/2022

  The CARS Protection ********** (CARS) ************************ is in receipt of your BBB review and responds as follows: On June 25, 2022, you purchased a Liberty ********************** Contract. Your *************** Contract contained a complete list of covered components in the terms and conditions. On July 12, 2022, a repair facility opened up a mechanical claim on behalf of your vehicle for an oil control valve. During this phone call a CARS claims adjuster reviewed with the repair facility that this component was not listed for coverage on your *************** Contract. On July 28, 2022, the same repair facility called CARS again advising the oil control valve had been replaced and it did not correct the vehicles issues. The repair facility advised that they thought the vehicle now needed an intake camshaft timing gear assembly but had not completed diagnostics to verify the issue. CARS claims adjuster requested the shop get your permission to tear-down the vehicle to determine the cause of failure and extent of damage then submit their findings and pictures. CARS never received this information; therefore, the claim was closed due to lack of contact from the repair facility. On September 16, 2022, you cancelled your *************** Contract. On September 23, 2022, CARS mailed a check representing CARS portion of the available refund to the dealership where your vehicle was purchased. This refund did not reflect any dealer mark-up that *** have been added to the purchase price of the *************** Contract. The dealership cashed this check October 06, 2022. Per the cancellation provisions of your *************** Contract: 7. CANCELLATION PROVISIONS - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER.CARS has contacted the car dealership where you purchased your vehicle and was informed the car dealership has issued a refund directly to you. This refund represents both CARS and the car dealerships portions due to you for the cancellation of your *************** Contract. Cars hopes this information was helpful to your inquiry. If you need any further assistance, please contact CARS.Sincerely,The ************************ la

• Review fromStephon F

  Date: 11/01/2022

  1 star
  Bought a car that broke down after a week. Fixed alternator 2X New Starter 2 New Batteries New battery cables.***ALL MY SAVINGS AND CREDIT $** Car still dying on me. I went to Honda got a diagnostic found out it was a valve in the engine leaking on my alternators causing failure. I have Cars engine protection. Towed the car to honda just for Cars to deny my claim on the basis that they don't cover this part inside the engine...I called them and basically begged for an acceptance since the part is in the engine. I told them I am homeless, a veteran, bought the car for work which I havent been able to use yet. Still paying insurance. Still paying the note and out of options. They still said No cant help you. Its an engine problem which I have coverage for but not a valve in the engine? I should have never bought the warranty OR this vehicle. Reviews help people not to make the same mistakes.

  C.A.R.S Protection Plus Inc

  Date: 11/14/2022

  The CARS Protection ********** (CARS) ************************ is in receipt of your BBB review and responds as follows: On August 08, 2022, CARS received with payment and approved your Power ********************* Contract (3 Months/4,500 Miles, whichever came first). Your *************** Contract contained a complete list of covered components in the terms and conditions. On November 01, 2022, a repair facility opened up a mechanical claim on behalf of your vehicle for a spool valve. CARS claims adjuster advised your repair facility that the spool valve was not a covered component on your *************** Contract. On that same date you called CARS and a CARS customer service representative advised you that your *************** Contract only covered the lubricated components internal to the engine block. CARS customer service representative also reviewed with you where to locate the list of covered components relevant to your *************** Contract on CARS website. The spool valve is located outside of the engine block on your vehicle and is not an internally lubricated engine component. For this reason, the mechanical failure is not covered under your Service Contract.On November 01, 2022, you called CARS again to ask for an exception to be made and CARS to assist with the non-covered repair to your vehicle. CARS claims adjuster advised that your *************** Contract terms and conditions apply to assistance for repairs. CARS hopes this information was helpful to your inquiry.

• Review fromContrine S.

  Date: 09/09/2022

  1 star
  I have a contract with this company and it's a pure joke. I have a BMW X5 so I bought the ulitmate value plan, in which pretty much everything is covered or so I thought. MY truck has been at the dealership for two because CARS want them to break down the differential to point of failure. I have spoken with them numerous times and even called the auto repair shop that they said they deal with most and they said they don't break down a part like that. They want authorize the repair on my truck on a part that is covered in my contract. It's frustrating because I have been without my vehicle and the part is covered they just want authorize the repair. I have never had a warranty company to ask for so much. I will NEVER NEVER refer them to anyone. I have had to the absolute worst experience.

  C.A.R.S Protection Plus Inc

  Date: 09/13/2022

  CARS ************************ is in receipt of the customers BBB review and respond as follows:On August 30, 2022 at 2:00 p.m. a mechanical claim was opened on behalf of the customers vehicle. CARS went over the claim procedures in detail with the repair facility and advised the repair facility to obtain the customers permission to tear-down the vehicle to the point of component failure and advise CARS of the extent of damage and estimate for repair, so CARS could determine if the failures were covered under the customers Service Contract. During that telephone call, the repair facility advised they did not perform tear-down and the customer would need to remove the vehicle and take the vehicle to another repair facility. On August 30, 2022 at 2:39 p.m., the customer contacted ************** advising she was unhappy with the vehicle situation and advised she took the vehicle to the repair facility the week prior. CARS advised the customer the ********************** facility had just opened the claim within the last half hour or so. CARS explained to the customer that ************** would need a cause of failure and extent of damage to determine if the repair would be covered.On August 30, 2022 at 4:31 p.m., the customer again contacted ************** advising the repair facility was unwilling to assist her and would not fix the vehicle. CARS again advised the customer ************** would need a cause of failure in order to move forward with the claim.Here, CARS is not denying assistance with the repairs, CARS is only trying to obtain the cause of failure and extent of damage. Instead, the repair facility is refusing/unable to perform the necessary tear-down. Per the customers Service Contract at Claim Procedures 7(a-f), in order to determine if the failures are covered, CARS requires a cause of failure and extent of damage. CARS is not requiring unnecessary tear-down, CARS is only requiring the vehicle be torn-down to the point of component failure and then provide CARS with the extent of damage and estimate for repair. Importantly, CARS wants to ensure the customers vehicle will be properly repaired the first time.In addition, since the current repair facility is refusing/unable to perform the necessary tear-down, the customer will have to take her vehicle to a new repair facility capable of performing tear-down and have them contact CARS to open a new claim on behalf of the customers vehicle. If it is determined the failed components are covered, CARS will authorize and pay the claim pursuant to the customers Service Contract.If the customer does not have a full copy of her Service Contract for review of the Claim Procedures, please have her contact CARS ************************ and a copy will be provided.

• Review fromAdam F.

  Date: 09/06/2022

  1 star
  This company has a complete lack of transparency in the refund process. I sold my car and cancelled the warranty a few months into my 2 year contract. When I called to confirm the amount of the refund they claimed they "couldn't disclose the amount" and would not provide me with a reason. They said it would be processed through the car dealer and that I would need to reach out to them in 2 weeks to find out what my refund would be. When the dealer received the refund it was a couple hundred dollars less than it should have been according to their contract, which states:"You will receive a pro rata refund of the service contact price for the unexpired term of the contract based on number of elapsed time, or miles, less any claims paid or approved for payment, less a cancellation fee not exceeding $50."I never had any approved claims and I only put a few hundred miles on the car. I had the contract for 158 days of the 730 day contract before cancellation. That equals out to 22% of the contract length and when multiplied by the $1,801 cost of the contract the comes out to a $1,411 refund. If I subtract the $50 fee I should have received a refund of $1,361. Instead, I was given a refund of $1,071, which is $290 short of what it should be. When I called in to complain they said they weren't able to disclose what they charged the dealer for the warranty or what my refund should be as that is determined by their dealer services department and I am "not allowed to speak to them."This should be a much more straight forward process and the lack of transparency is astounding.

  C.A.R.S Protection Plus Inc

  Date: 09/08/2022

  CARS ************************ is in receipt of the customers BBB review and respond as follows:Upon receipt of the customers cancellation, on August 30, 2022, CARS processed CARS portion of the prorated refund due to the customer and mailed ************** check to the selling dealer. Along with a check, CARS also provided the dealer with a letter outlining the breakdown of both CARS and the dealers portions of the prorated refund due to the customer in the total amount of $1,386.65. Pursuant to the Cancellation Provisions 7(a) of the customers Service Contract, CARS properly refunded its portion of the customers refund due to the selling dealer. The seller is responsible for its portion of the prorated refund due to the *********************** will reach out to the selling dealer to advise of their responsibility of providing the customer with their prorated portion in the amount of $314.64 for a total prorated refund amount of $1,386.65. However, if the customer does not receive the remaining outstanding refund in two (2) weeks, please have the customer contact **************.