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This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromMaureen V

  Date: 04/14/2023

  1 star
  Things are great, until they are not. CARS Protection Plus is not easy to work. I paid over 3K for their value plus I plan, and their parts have failed me. After market parts is what they will pay for, and these arent always the best. The labor rates they cover are an astronomically low amount compared to what technicians are charging. I would say this $70 towards labor costs would be beneficial maybe **** years ago. I was naive and I thought bought this warranty plan would add a blanket of security in owning a used car. This review is to steer someone else away from this company, and research thirty party warranty companies on your own. There are options out there for you. Under no circumstances should you take on this warranty for your vehicle, and please know you only have a 30 day grace ****** to cancel after signing. It is not worth the risk in this economy. Do your research. I have had two warranties with this company and have regret it each time. First time (I was younger) and was told I should have gotten the better plan, so that is what I did. Now with the better plan, they pay a 6th of the bill for repairs they have authorized and failed within a year. This is not only my opinion, but a factual experience. If you only need a little money off the balance, this may work for you, but the money down or financed into your vehicle is steep.

  C.A.R.S Protection Plus Inc

  Date: 04/18/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:To date, CARS has not supplied any parts for repairs needed to your vehicle. On January 12, 2022, a repair facility opened a mechanical claim on behalf of your vehicle for timing repairs. This repair facility supplied the needed parts as well as a 3-year/36,000-mile parts and labor warranty on the repairs. Per the Terms and Conditions of your *************** Contract (VSC), issues with this repair should have been taken up with that repair facility. See Provision 4. (u.): PROVISIONS OF THE SERVICE CONTRACT: u. Coverage is superseded by any manufacturers warranty, recall or warranty on a previous repair.On March 02, 2023, a different repair facility opened a mechanical claim on behalf of your vehicle also for timing repairs. CARS claims adjuster explained that the needed repairs were still under warranty with your previous repair facility; therefore, CARS could not assist. The new repair facility explained to CARS claims adjuster that the first repair facility had gone out of business and requested CARS reconsider assisting given this fact. CARS management reviewed the request and decided to help with the repairs as you were unable to return to the first repair facility to have the repairs completed under the repair facilitys warranty. During the adjudication of the second mechanical claim, you were given two options on how to receive the parts needed for the repairs. CARS could ship CARS supplied parts and assist with the labor, or you could take the claim allowance and have your repair facility supply the parts. You chose to use the repair facility supplied parts. Regarding the $70.00 per hour labor rate on your VSC, CARS currently offers VSCs with stated labor rates ranging from $60.00 per hour up to $225.00 per hour on covered repairs. CARS also offers VSCs that will cover any repair facilitys posted labor rate and actively evaluates the market to modify our VSCs accordingly. Cancellation provisions also vary depending on what type of VSC is purchased, the customer and/or dealer location and the reason for cancellation. Yours can be located in the Terms and Conditions of your VSC at Provision 7. (c.): CANCELLATION PROVISIONS - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. IF FINANCED, YOU AGREE YOUR LIENHOLDER IS A JOINT PAYEE TO RECEIVE ANY APPLICABLE REFUND. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED. After 20 days from the Effective Date, there is no refund except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder, and as long as no claim was made. If eligible, We will cancel this Service Contract for a monthly prorated refund, less an administration fee of $50.00.CARS appreciates your feedback and hopes this information has been helpful. Sincerely,The ************************ la

• Review fromGerald W

  Date: 03/20/2023

  5 stars
  Very professional and completely supports the vehicles warranties they sale. No hassle or disputes when repair shops are communicating with the customer and warranty company. I would highly recommend this company

  C.A.R.S Protection Plus Inc

  Date: 03/27/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of ******************** review regarding mechanical claims and responds as follows:CARS appreciates your feedback and is delighted you were satisfied with how your mechanical claims were handled!Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromKyle R

  Date: 03/06/2023

  1 star
  **************** do not buy coverage through them. Customer ********************* threatened me on the phone, said that we were "done" and said he would personally make sure non my auto bill would get covered, if I kept calling. So let me start from the beginning: Took my truck into the dealership on a Wednesday. Dealership called and submitted a claim for repairs, "cars" said they would only cover half the bill. Both the dealership and myself accepted that offer. So after "Cars" approved the claim, the dealership prerformed the repairs. Per "cars" instructions the dealership submitted the invoice for payment. "cars" told us it takes ***** hours to process the invoice for payment. 48 Hours later We called for an update, they said they hadn't processed anything. The dealership can't release my vehicle to me until payment from warranty company is made. So my vehicle sat at the dealership over the weekend. So on Monday still no word from "Cars" I called them and they said the invoice was denied because it didn't have a parts and labor warranty on the invoice. They advised me that the dealership would have to resubmitt the invoice and it would be another 48 hours until they process my invoice for payment. At this point I had been very patient and now I was upset. I've missed 4 days of work, had no vehicle over the weekend, and now I have to call the next 2 days out of work again because I don't have transportation. When I expressed this To "******" he theatened to cancel everything just because I was complaining. I was speechless. I paid for a warranty, almost $4k. I am using the coverage I paid for, and if feels like they are purposely dragging the claims process out. I just want my vehicle back. It's not the dealerships fault, it is certainly not my fault. The representative (******) on the phone was making me out to be the bad guy. Unreal. This warranty company has some serious red flags! still don't have my truck back. This is me hurting financially BIGTIME

  C.A.R.S Protection Plus Inc

  Date: 03/13/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding a mechanical claim and responds as follows:On March 01, 2023, a repair facility opened a mechanical claim on behalf of your vehicle. During this phone call CARS claims adjuster gave authorization for the needed repair and explained both how to submit the final invoice to receive payment as well as ALL information that was needed on the final invoice.Unfortunately, the first invoice CARS received was missing the information regarding the repair facilitys required parts and labor warranty on the repairs. CARS reached out to the repair facility and explained what needed to be corrected. CARS received the completed final invoice on March 07, 2023 and issued payment to the repair facility that same day. CARS processes documentation from both customers and repair facilities in the order it is received and apologizes you were unhappy with the speed with which the invoice your repair facility provided was handled. CARS is constantly striving for ways to make the customers experience better and appreciates your feedback. Regarding your statement about the interaction you had with a CARS employee: While our employee did warn you that the continued use of profanities would result in the call being disconnected, the employee never threatened you nor said they would personally make sure none of your repair bill would be covered if you kept calling. CARS hopes this information was helpful to your inquiry.Sincerely,The ************************ la

• Review fromTracy R

  Date: 03/02/2023

  5 stars
  They paid for everything like they said they would. Great

  C.A.R.S Protection Plus Inc

  Date: 03/09/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding your mechanical claim and responds as follows:CARS appreciates your positive review. CARS strives to provide an excellent claims processing experience and is happy to hear you were pleased. Thank you for being a CARS customer. Sincerely,The ************************ la

• Review fromRhonda H

  Date: 03/02/2023

  1 star
  They are a complete rip off!Denied my claim for things that was on their list of things covered. My repair rep spoke to them and said that it was covered but then stalled and stalled for over 2 weeks, then came back and denied the entire claim!! Left me in a real bind!Will not would ever recommend them!

  C.A.R.S Protection Plus Inc

  Date: 03/09/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding a mechanical claim and responds as follows:The mechanical claim you are referring to was opened on January 17, 2023 and CARS quoted assistance to the repair facility on January 27, 2023. CARS gave the option to ship CARS supplied parts and assist with the labor or CARS could have provided the $1,110.10 as an allowance for the repair and the repair facility would have supplied the parts. The repair facility was to review this information with you and contact CARS with your decision.The mechanical claim was not denied, it was closed on January 30, 2023 when the repair facility notified CARS claims adjuster that you had taken your vehicle without repairs.CARS apologizes that you were unhappy with the assistance offered for your vehicles repairs; however, CARS has reviewed the mechanical claim and it was quoted properly within the terms and conditions of your *************** Contract. CARS sells various types of *************** Contracts and coverages differ. There were several components requested by your repair facility that were not listed for coverage on your *************** Contract and the repair facility you chose had a labor rate of more than double what your *************** Contract covered; therefore, you were responsible for the non-covered repairs as well as the difference in labor rate.CARS hopes this information was helpful to your inquiry.Sincerely,The ************************ la

• Review fromPapa F

  Date: 02/28/2023

  5 stars
  I think service was great and excellent. They took care of my car without hesitation and I did not have to pay anything at all . Good company !!

  C.A.R.S Protection Plus Inc

  Date: 03/08/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding the mechanical claim on your vehicle and responds as follows:CARS appreciates your positive review and is happy to hear you were satisfied with the adjudication of your mechanical claim. CARS strives to provide quality customer service and claims processing experiences. Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromJessica H

  Date: 02/23/2023

  4 stars
  They didnt pay all of the bill they are very picky but they dud pay some do Im grateful for that

  C.A.R.S Protection Plus Inc

  Date: 03/03/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding your mechanical claim and responds as follows:CARS strives to provide a superb claims processing experience and thanks you for your positive review. CARS has reviewed your most recent mechanical claim to determine what could have been done to lower your out-of-pocket costs. One thing CARS found was that you used a repair facility supplied part. On most mechanical claims CARS can ship CARS supplied parts and this option is often more cost effective than using the repair facilitys supplied part. CARS values you as a customer and hopes this information was helpful to your inquiry.Sincerely,The ************************ la

• Review fromJerald G.

  Date: 02/16/2023

  1 star
  Cars Protection Plus only paid $939.00 towards a $3400.00 head gasket job. The owner of the place I bought this vehicle got upset with Cars Protection Plus and will send me a check for $300.00 to offset the $3400.00 cost. Said he will drop this extended warranty company too. The mechanic warned me in the past that these companies, talking about all car warranty companies, are all alike.

  C.A.R.S Protection Plus Inc

  Date: 02/23/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding the authorized assistance amount on a mechanical claim and responds as follows:CARS apologizes that you are unhappy with the assistance you received; however, mechanical claims are adjudicated using the Terms and Conditions of each customers individual *************** Contract. CARS has reviewed your mechanical claim and located where some of the difference in the assistance amount authorized by CARS versus what the repair facility charged for the repairs occurred. First, your *************** Contract assists with the labor cost on a covered repair in an amount of up to $60.00 per hour. The repair facility you chose for this repair charges more than double that and you are responsible for the difference. Second, during the adjudication of the mechanical claim you were given two options to receive parts. CARS offered to ship CARS supplied parts or provide the amount CARS would have paid for CARS parts as an allowance toward the cost of the repair facilitys supplied parts. You chose to take the allowance and use it toward the cost of the repair facilitys supplied parts. If the repair facilitys parts were more expensive, you paid the difference there as well. Lastly, the $3400.00 estimate from the repair facility was not just for the failed head gasket, there were failed components requested that were not covered on your *************** Contract and CARS could not assist with those failures. In the Terms and Conditions of your *************** Contract you will find a complete list of covered components. CARS hopes this information was helpful to your inquiry and will be useful if you need to utilize your *************** Contract to assist with any future repairs. Sincerely,The ************************ la

• Review fromVictor t

  Date: 01/07/2023

  5 stars
  loved it help me out **** did not know what i was going to do to get it fixed

  C.A.R.S Protection Plus Inc

  Date: 01/18/2023

  The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding your CARS vehicle service contract and responds as follows:CARS thanks you for the positive review. CARS values its customers and strives to provide quality and efficient claims processing to achieve customer satisfaction. Sincerely,The ************************ cll

• Review fromKaren c

  Date: 01/06/2023

  1 star
  I have an extended warranty on my 2013 Equinox. I want to cancel this. I finally after 3 days get a human on the phone. Give all info needed and they send an email for me to fill out. Well can fill it all in except the signature and date area. I send this to them with an expanation. I get another email from them stating unless I return signed my cancellation request will be cancelled. I try again, this time date went in but still can not sign it. More phone calls, more hung up on calls. Last call agent told me that my contract number was not mine. I was reading it right of the contract. Contract number has worked every other call. I get transfer to the cancel policy number and immediately disconnected. Called back..oh now they are closed. My contract number is CP386443..I want it cancelled NOW!!!

  C.A.R.S Protection Plus Inc

  Date: 01/18/2023

  The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding issues cancelling your *************** Contract and responds as follows: On January 04, 2023, you contacted CARS and requested to cancel your *************** Contract. CARS customer service representative reviewed the cancellation provisions and sent you an electronic cancellation form via email. You returned the cancellation form that day; however, it was incomplete as the form had not been signed or dated. CARS replied to your incomplete cancellation form and requested you sign and date it. You again returned the cancellation form incomplete, this time having dated it and not signed it. You also stated via email that you were unable to sign the cancellation form electronically. On January 09, 2023, CARS customer service supervisor contacted you via telephone and explained to you that if you are unable to fill out the cancellation form electronically, you had the option to handwrite your cancellation request using the information asked for on the electronic cancellation form. You provided the handwritten cancellation request that day. Your *************** Contract has been cancelled with the effective date of January 04, 2023, the date the first incomplete cancellation request was received. CARS portion of the available refund was mailed via check directly to your lender. The dealership you purchased the vehicle from will mail their portion of the available refund, if any, directly to your lender as well.Please allow two (2) weeks for your lender to receive the funds.If you have issues filling out electronic forms in the future please remember these can often be printed and filled out by hand as well.Cars hopes this information was helpful to your inquiry. Sincerely,The ************************ la