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This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromDylan P

  Date: 01/04/2023

  5 stars

  Dylan P

  Date: 01/04/2023

  Cars has covered over $7-8000 since I got the warranty, couldnt be more happy with them! If you dont purchase the correct plan you wont get the coverage youre expecting so read through the plan before purchasing to make sure youre getting the one with the most coverage.

  C.A.R.S Protection Plus Inc

  Date: 01/18/2023

  The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding your CARS vehicle service contract and responds as follows:CARS thanks you for the positive review. CARS values its customers and strives to provide quality and efficient claims processing to achieve customer satisfaction. Sincerely,The ************************ cll

• Review fromHerman P

  Date: 12/23/2022

  1 star

  Herman P

  Date: 12/23/2022

  I have an extended warranty on my 2008 Chevy Avalache. I have had the truck for 4 months and started having engine problems the truck was losing oil pressure and the engine was knocking. I took it to Pinehill towing in King George, VA and owner told me that the engine needed to be replaced. i told him I had an extended warranty with C.A.R.S Protection Plus and provided him with my contract number. I called C.A.R.S. to file a claim told them where I had taken the truck and that Pinehill towing would be contacting them about repairing the vehicle. The truck was repaired and whien I tired to get C.A.R.S to pay their portion of the claim. They denied the claim because the work had already been completed without their permission. But that is not correct as owner of Pinehille towing spoke with several C.A.R.S representative regarding this claim and they where aware of the work that needed to be done. It's not fair for me to pay for coverage that fine any excuse not to pay for necessary repairs. DO NOT, I repeat DO NOT purchase any warranty service from C.A.R.S. Protection Plus
  
  
  

  C.A.R.S Protection Plus Inc

  Date: 01/06/2023

  The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding repairs made without authorization and responds as follows:On October 13, 2022, you called CARS and spoke to a CARS customer service representative stating your vehicle was having issues. CARS customer service representative explained that you needed to take your vehicle to a repair facility and have the repair facility open a mechanical claim before the repair facility repaired or replaced anything on the vehicle. On October 31, 2022, a repair facility called to open a mechanical claim on behalf of your vehicle stating the vehicle had dropped a lifter and cylinder six (6) was dead. CARS claims adjuster told the repair facility that CARS needed to speak to you before CARS could proceed with the mechanical claim. CARS claims adjuster left a voicemail for you this same day.On November 02, 2022, you returned CARS claims adjusters voicemail and reviewed your vehicles issues. CARS claims adjuster called your repair facility and left a voicemail for a call back that same day.On November 15, 2022, you called CARS for an update on the status of the mechanical claim and CARS claims adjuster explained that CARS was waiting on a return call from your repair facility and asked that you have your repair facility call CARS. CARS claims adjuster also called your repair facility that day and left an additional voicemail requesting a return phone call. On November 18, 2022, you called CARS again for an update on the status of the mechanical claim and CARS claims adjuster explained that CARS had left another voicemail for your repair facility and was still waiting on a return call. CARS claims adjuster explained that CARS needed the repair facility to provide the cause of failure and an estimate for the repairs. On December 15, 2022, your repair facility finally contacted CARS and CARS claims adjuster reviewed that the repair facility needed to get your authorization to tear down the vehicle to the point of component failure. CARS claims adjuster explained that the repair facility needed to be able to provide the cause of failure, extent of damage and an estimate for the repairs. Your repair facility swore at CARS claims adjuster and disconnected the phone call. Later that day your repair facility contacted CARS again stating the vehicle tear-down was complete and CARS claims adjuster informed your repair facility that an independent inspection would be ordered on the vehicle. CARS claims adjuster ordered the inspection that day and it was scheduled to occur on December 21, 2022.On December 21, 2022, you called CARS stating the repairs on your vehicle had been completed. On this same date, CARS claims adjuster called your repair facility to review the status of the repairs to your vehicle and your repair facility verified that the repairs had been completed. CARS claims adjuster explained there would be no assistance as the repairs had been completed without authorization from CARS. The repair facility stated they completed the work because CARS would not have given much assistance anyway. Per your *************** Contract at Provision 3. (c): COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): Any repair done without prior authorization from US. Also, Provision 5. (c): SERVICE CONTRACT CLAIM PROCEDURES: FAILURE, BY YOU OR YOUR REPAIR FACILITY, TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW: Your repair facility must perform a proper diagnosis to determine the cause of failure and extent of damageYour repair facility MUST provide Us with an estimate for the covered repair to obtain an Authorization number BEFORE any repairs have begun. ANY REPAIR PERFORMED PRIOR TO AUTHORIZATON WILL BE DENIED.Here, CARS was never provided the cause of failure to the vehicle or an estimate for the repairs and was not given the opportunity to determine if the issue would have been covered under your *************** Contract; therefore, CARS was unable to assist with the repairs.CARS hopes this information was helpful to your inquiry.Sincerely,The ************************ la

• Review fromJennifer R

  Date: 12/19/2022

  1 star

  Jennifer R

  Date: 12/19/2022

  We purchased a vehicle along with CARS protection plan. Never received any information on it and when we needed to use it, we as well as dealership have had nothing but problems. Truck sat in garage for days waiting on approval from cars to approve fixes and then they approved ac condenser to be replaced but not freon....how can shop even test without frean??? Long story short, after truck sitting done for days we paid bill in full and are still waiting for shop to receive payment that cars already approved. Called today and was hung up on because after merging my husband in, they can't speak to us. Probably time we obtain a lawyer to get what we paid for. Cars is a joke.

  C.A.R.S Protection Plus Inc

  Date: 12/23/2022

  The Cars Protection Plus Inc.(CARS) ************************ is in receipt of your BBB review regarding the mechanical claim on your vehicle and responds as follows:On December 09, 2022, a repair facility opened up a mechanical claim on behalf of your vehicle for a thermostat and an AC condenser. During this phone call CARS claims adjuster obtained a verbal estimate for the repairs. Later that same day, after reviewing the estimate and preparing a quote on what CARS could assist with, CARS claims adjuster contacted the repair facility with authorization for the repairs. CARS claim adjuster also explained the information needed on the final invoice as well as how to submit the final invoice for payment once the repairs were completed. On December 14, 2022, CARS received an incomplete final invoice from the repair facility and sent the repair facility an email with information on what needed corrected. On December 15, 2022, CARS received a second incomplete final invoice and again sent the repair facility an email with information on what needed corrected. On December 19, 2022, CARS received the completed final invoice and issued payment to the repair facility that same day.The authorization amounts were as follows:Thermostat - $90.63 Coolant - $27.90 Labor for Thermostat - $150.00 A/C Condenser - $218.79 O-ring - $18.12 O-ring - $19.12 Freon - $89.97 Labor for A/C condenser - $150.00 Diagnostics - $125.00 Less Plan Deductible -$100.00 TOTAL: $789.53 CARS apologizes you are upset with the assistance; however, the repair was adjudicated correctly within the Terms and Conditions of your *************** Contract.CARS hopes this information was helpful to your inquiry. If you need any further assistance, please contact CARS.Sincerely,The ************************ la

• Review fromChuck B.

  Date: 11/04/2022

  1 star

  Chuck B.

  Date: 11/04/2022

  I live in central valley of ********** and bought a car (2008 Lexus GS450h) from used car dealer in **************. we were offered the option to purchase an extended car warranty through *************** **** which we did for two-year extension. At the time of testing the car everything was great. Within a week, the engine light check came on, so we decided to take it to a local Lexus dealership in ******* to check it out. After multiple attempts to fix the car, it was finalized to have the engine replaced and Liberty Shield refused to pay for the repair. So, I requested for the two-year agreement cancellation within the 30 days for a full refund.They approved the request early September 2022, and we were told that the check will be sent to the lien holder (the lender). A month went by, and no funds were received by the lender. come to find out they sent the funds to the dealer we bought the car from; ****'s Auto, instead, but ****'s Auto claims they never got the check, that they will follow up with Liberty Shield. Now it has been 2 months since we had the cancellation and no funds in hand. When I followed up with account receivable manager (*******************) he said that they are not allowed to send the money to the original dealership and that maybe the check was delayed in the mail. the check was sent September 23, 2022. Today is November 4, 2022. So, watch out and don't purchase an extended warranty for used car from *************** **** They are scammers and not to be trusted.

  C.A.R.S Protection Plus Inc

  Date: 11/23/2022

  The CARS Protection ********** (CARS) ************************ is in receipt of your BBB review and responds as follows: On June 25, 2022, you purchased a Liberty ********************** Contract. Your *************** Contract contained a complete list of covered components in the terms and conditions. On July 12, 2022, a repair facility opened up a mechanical claim on behalf of your vehicle for an oil control valve. During this phone call a CARS claims adjuster reviewed with the repair facility that this component was not listed for coverage on your *************** Contract. On July 28, 2022, the same repair facility called CARS again advising the oil control valve had been replaced and it did not correct the vehicles issues. The repair facility advised that they thought the vehicle now needed an intake camshaft timing gear assembly but had not completed diagnostics to verify the issue. CARS claims adjuster requested the shop get your permission to tear-down the vehicle to determine the cause of failure and extent of damage then submit their findings and pictures. CARS never received this information; therefore, the claim was closed due to lack of contact from the repair facility. On September 16, 2022, you cancelled your *************** Contract. On September 23, 2022, CARS mailed a check representing CARS portion of the available refund to the dealership where your vehicle was purchased. This refund did not reflect any dealer mark-up that *** have been added to the purchase price of the *************** Contract. The dealership cashed this check October 06, 2022. Per the cancellation provisions of your *************** Contract: 7. CANCELLATION PROVISIONS - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER.CARS has contacted the car dealership where you purchased your vehicle and was informed the car dealership has issued a refund directly to you. This refund represents both CARS and the car dealerships portions due to you for the cancellation of your *************** Contract. Cars hopes this information was helpful to your inquiry. If you need any further assistance, please contact CARS.Sincerely,The ************************ la

• Review fromStephon F

  Date: 11/01/2022

  1 star

  Stephon F

  Date: 11/01/2022

  Bought a car that broke down after a week. Fixed alternator 2X New Starter 2 New Batteries New battery cables.***ALL MY SAVINGS AND CREDIT $** Car still dying on me. I went to Honda got a diagnostic found out it was a valve in the engine leaking on my alternators causing failure. I have Cars engine protection. Towed the car to honda just for Cars to deny my claim on the basis that they don't cover this part inside the engine...I called them and basically begged for an acceptance since the part is in the engine. I told them I am homeless, a veteran, bought the car for work which I havent been able to use yet. Still paying insurance. Still paying the note and out of options. They still said No cant help you. Its an engine problem which I have coverage for but not a valve in the engine? I should have never bought the warranty OR this vehicle. Reviews help people not to make the same mistakes.

  C.A.R.S Protection Plus Inc

  Date: 11/14/2022

  The CARS Protection ********** (CARS) ************************ is in receipt of your BBB review and responds as follows: On August 08, 2022, CARS received with payment and approved your Power ********************* Contract (3 Months/4,500 Miles, whichever came first). Your *************** Contract contained a complete list of covered components in the terms and conditions. On November 01, 2022, a repair facility opened up a mechanical claim on behalf of your vehicle for a spool valve. CARS claims adjuster advised your repair facility that the spool valve was not a covered component on your *************** Contract. On that same date you called CARS and a CARS customer service representative advised you that your *************** Contract only covered the lubricated components internal to the engine block. CARS customer service representative also reviewed with you where to locate the list of covered components relevant to your *************** Contract on CARS website. The spool valve is located outside of the engine block on your vehicle and is not an internally lubricated engine component. For this reason, the mechanical failure is not covered under your Service Contract.On November 01, 2022, you called CARS again to ask for an exception to be made and CARS to assist with the non-covered repair to your vehicle. CARS claims adjuster advised that your *************** Contract terms and conditions apply to assistance for repairs. CARS hopes this information was helpful to your inquiry.

• Review fromContrine S.

  Date: 09/09/2022

  1 star

  Contrine S.

  Date: 09/09/2022

  I have a contract with this company and it's a pure joke. I have a BMW X5 so I bought the ulitmate value plan, in which pretty much everything is covered or so I thought. MY truck has been at the dealership for two because CARS want them to break down the differential to point of failure. I have spoken with them numerous times and even called the auto repair shop that they said they deal with most and they said they don't break down a part like that. They want authorize the repair on my truck on a part that is covered in my contract. It's frustrating because I have been without my vehicle and the part is covered they just want authorize the repair. I have never had a warranty company to ask for so much. I will NEVER NEVER refer them to anyone. I have had to the absolute worst experience.

  C.A.R.S Protection Plus Inc

  Date: 09/13/2022

  CARS ************************ is in receipt of the customers BBB review and respond as follows:On August 30, 2022 at 2:00 p.m. a mechanical claim was opened on behalf of the customers vehicle. CARS went over the claim procedures in detail with the repair facility and advised the repair facility to obtain the customers permission to tear-down the vehicle to the point of component failure and advise CARS of the extent of damage and estimate for repair, so CARS could determine if the failures were covered under the customers Service Contract. During that telephone call, the repair facility advised they did not perform tear-down and the customer would need to remove the vehicle and take the vehicle to another repair facility. On August 30, 2022 at 2:39 p.m., the customer contacted ************** advising she was unhappy with the vehicle situation and advised she took the vehicle to the repair facility the week prior. CARS advised the customer the ********************** facility had just opened the claim within the last half hour or so. CARS explained to the customer that ************** would need a cause of failure and extent of damage to determine if the repair would be covered.On August 30, 2022 at 4:31 p.m., the customer again contacted ************** advising the repair facility was unwilling to assist her and would not fix the vehicle. CARS again advised the customer ************** would need a cause of failure in order to move forward with the claim.Here, CARS is not denying assistance with the repairs, CARS is only trying to obtain the cause of failure and extent of damage. Instead, the repair facility is refusing/unable to perform the necessary tear-down. Per the customers Service Contract at Claim Procedures 7(a-f), in order to determine if the failures are covered, CARS requires a cause of failure and extent of damage. CARS is not requiring unnecessary tear-down, CARS is only requiring the vehicle be torn-down to the point of component failure and then provide CARS with the extent of damage and estimate for repair. Importantly, CARS wants to ensure the customers vehicle will be properly repaired the first time.In addition, since the current repair facility is refusing/unable to perform the necessary tear-down, the customer will have to take her vehicle to a new repair facility capable of performing tear-down and have them contact CARS to open a new claim on behalf of the customers vehicle. If it is determined the failed components are covered, CARS will authorize and pay the claim pursuant to the customers Service Contract.If the customer does not have a full copy of her Service Contract for review of the Claim Procedures, please have her contact CARS ************************ and a copy will be provided.

• Review fromAdam F.

  Date: 09/06/2022

  1 star

  Adam F.

  Date: 09/06/2022

  This company has a complete lack of transparency in the refund process. I sold my car and cancelled the warranty a few months into my 2 year contract. When I called to confirm the amount of the refund they claimed they "couldn't disclose the amount" and would not provide me with a reason. They said it would be processed through the car dealer and that I would need to reach out to them in 2 weeks to find out what my refund would be. When the dealer received the refund it was a couple hundred dollars less than it should have been according to their contract, which states:"You will receive a pro rata refund of the service contact price for the unexpired term of the contract based on number of elapsed time, or miles, less any claims paid or approved for payment, less a cancellation fee not exceeding $50."I never had any approved claims and I only put a few hundred miles on the car. I had the contract for 158 days of the 730 day contract before cancellation. That equals out to 22% of the contract length and when multiplied by the $1,801 cost of the contract the comes out to a $1,411 refund. If I subtract the $50 fee I should have received a refund of $1,361. Instead, I was given a refund of $1,071, which is $290 short of what it should be. When I called in to complain they said they weren't able to disclose what they charged the dealer for the warranty or what my refund should be as that is determined by their dealer services department and I am "not allowed to speak to them."This should be a much more straight forward process and the lack of transparency is astounding.

  C.A.R.S Protection Plus Inc

  Date: 09/08/2022

  CARS ************************ is in receipt of the customers BBB review and respond as follows:Upon receipt of the customers cancellation, on August 30, 2022, CARS processed CARS portion of the prorated refund due to the customer and mailed ************** check to the selling dealer. Along with a check, CARS also provided the dealer with a letter outlining the breakdown of both CARS and the dealers portions of the prorated refund due to the customer in the total amount of $1,386.65. Pursuant to the Cancellation Provisions 7(a) of the customers Service Contract, CARS properly refunded its portion of the customers refund due to the selling dealer. The seller is responsible for its portion of the prorated refund due to the *********************** will reach out to the selling dealer to advise of their responsibility of providing the customer with their prorated portion in the amount of $314.64 for a total prorated refund amount of $1,386.65. However, if the customer does not receive the remaining outstanding refund in two (2) weeks, please have the customer contact **************.

• Review fromRON W

  Date: 08/02/2022

  1 star

  RON W

  Date: 08/02/2022

  I specifically got the mid level plan, Value Plus, so that more would be covered. What a joke that is, plus? Plus what, the taking of more of my money? There is not much in the way of specifics when you are buying the plan except for the salesmen's words and the 3 pages of "small print" that you get as you are handed everything walking out with your vehicle. I probably have 4-6 claims over the past year or so I have had the vehicle and they are covering about a quarter of it and not nearly what was promised. And I had to call the salesman who called his rep to get the first one covered because company said no. Supposed to be $100 deductible with a $70/hr allowance but I have repeatedly paid more because they wanted to send "their" parts instead of what is available to the garage. This last time it was a broken strut. I called and was told that my mid-level plan (Plus) didnt cover struts. I paid a chunk of change for this plan and feel like I have thrown money away. Also, these clowns advertise their "great" status with BBB. I am sending this to attorney general in their states because that is just not the case which makes it an outright lie and false advertising for the next poor slob that listens to their ad. These guys suck. As an HVAC contractor, if I did business like them, I would be wealthy. In jail and wouldnt be able to live with myself but a wealthy inmate.
  
  
  

  C.A.R.S Protection Plus Inc

  Date: 08/08/2022

  August 8, 2022 VIA BBB website BBB of Western ************ *************************************************************************** RE: 2007 ****** TACOMA CONTRACT NO.: CP192479 OUR FILE NO.: C-**** Dear Customer:The *********************************** ********** (CARS) ************************ is in receipt of your BBB Customer Review regarding your Service Contract and responds as follows:On February 4, 2021, CARS received with payment and approved your *************************** Plus Contract (48 Months/Unlimited Miles). Since the inception of the Service Contract you have opened two (2) mechanical claims and CARS has addressed two (2) mechanical claims. CARS has paid $877.95 to assist with the repair to your vehicle. First Claim: On June 7, 2021, a repair facility advised CARS your vehicle was experiencing front speed sensors, the front end was loose and noisy and hub bearings came apart. Per your Service Contract, on June 10, 2021, CARS was able to assist with the repair in the amount of $677.16 for the repair and replacement of the alternator and the associated labor. Second Claim: On June 23, 2022, a repair facility advised CARS your vehicle was experiencing issues starting. Per your Service Contract, on June 10, 2021, CARS was able to assist with the repair in the amount of $200.79 for the repair and replacement of the alternator and the associated labor. Upon receipt of a proper invoice CARS will pay $200.79 for the alternator and the associated labor. Please see Service Contract Provisions at 2(a) (b) (c), 3(a) and 5(e).If you are in need of a copy of your Service Contract, please contact CARS.CARS hopes this information is helpful to your inquiry. If you have any further questions, please contact CARS.Sincerely,The ************************ jmm

• Review fromJuan O

  Date: 08/01/2022

  1 star

  Juan O

  Date: 08/01/2022

  Absolute scam and such a ridiculous company. I needed the fuel pump changed along with a couple fuel sensors and the labor on my F150. The estimate from the shop was over $1,800. CARS Protection Plus only authorized $250!!!! Laughable! I spoke with various customer service reps and they all told me different things. I spoke with Supervisor **** and thats when I was told that the sensors were not covered. Even though the contract does not say they are NOT covered. Cancellation is another headache. After 20 days you are not entilted to a refund and unless your car is deemed total loss or repossed AND you have made 0 claims. Both the dealer and the company made false and LYING claims in order to sell me this scam of a contract. Please do not fall for this. AND the parts that they do cover, for example the fuel pump I needed, are refurbished and aftermarket parts. You will end up paying more in the long run with this protection. Please save your wallet and save yourself a headache and DO NOT BUY their contracts.

  C.A.R.S Protection Plus Inc

  Date: 08/10/2022

  August 10, 2022 VIA: BBB website BBB of Western ************ *************************************************************************** RE: 2011 **** F150 CONTRACT NO.: ******** OUR FILE NO.: C-**** BBB COMPLAINT Dear Customer:The *********************************** ********** (CARS) ************************ is in receipt of your BBB Customer Review regarding your Service Contract and responds as follows:On June 29, 2020, CARS received with payment and approved your *************************** Plus Contract (48 Months/Unlimited Miles). If you need a copy of your Service Contract, please contact CARS.On July 18, 2022, a repair facility advised CARS your vehicle was losing power and the gas gauge was inoperable. CARS advised the repair facility to provide an estimate to CARS for the repair of your vehicle. The repair facility advised the turbo was also experiencing issues. CARS advised the repair facility CARS would require the fuel pump be replaced in order to determine if the turbo replacement was covered under your Service Contract. On July 25, 2022, CARS advised the repair facility CARS was able to assist with the repair your vehicle as follows: CARS could supply the fuel pump needed for the repair in the amount of $145.79. CARS was able to assist with 3.0 hours of labor at $70.00 per labor for $210.00. CARS advised CARS could assist with the repair of the vehicle in amount of $255.79. CARS further advised the repair facility in order for CARS to determine Service Contract coverage for the turbo, the fuel pump would need to be replaced. CARS advised the failure of fuel pump sensor, and the level sensor were not covered under the Service Contract. If the repair facility has any additional information, please have the repair facility should contact CARS.On August 1, 2022, CARS again advised the repair facility in order to determine Service Contract coverage for the turbo, the fuel pump would need to be replaced.Please see Service Contract Provisions at 2(a) (b) (c), 3(a) and 5(c).CARS hopes this information is helpful to your inquiry. If you have any further questions, please contact CARS.Sincerely,The ************************ jmm

• Review fromGabriel T

  Date: 07/18/2022

  1 star

  Gabriel T

  Date: 07/18/2022

  Asked for a supervisor over the phone, customer representative hung up on me.

  C.A.R.S Protection Plus Inc

  Date: 07/25/2022

  July 19, 2022 VIA: BBB website BBB of Western ************ *************************************************************************** RE: 2014 DODGE CHARGER CONTRACT NO.: CPE295411 OUR FILE NO.: C-**** Dear Customer:The *********************************** ********** (CARS) ************************ is in receipt of your BBB Customer Review regarding your Service Contract and responds as follows:On June 3, 2022, CARS received with payment and approved your Value ************************** Contract (48 Months/Unlimited Miles). On July 5, 2022, a repair facility advised CARS your vehicle was experiencing a coolant leak at the water pump. CARS then reviewed CARS claim procedures with the repair facility. During the processing of the July 5, 2022 mechanical claim, you advised CARS that the vehicle was in your possession and not at the repair facility. Per your Service Contract the vehicle must remain at the repair facility until the repair was completed. CARS then closed the mechanical claim.On July 18, 2022, CARS advised you in order for CARS to determine Service Contract coverage, your vehicle must be at a repair facility to open a mechanical claim. CARS advised if the failure was covered your vehicle must remain at the repair facility until the repair was authorized and repaired. CARS advised you until the repair facility opened a mechanical claim, CARS was unable to assist you.See Service Contract Provisions 5(a)(b) and (c). Please contact CARS if you are need of a copy of your Service Contract.CARS hopes this information is helpful to your inquiry. If you have any further questions, please contact CARS.Sincerely,The ************************ jmm