Business Profile

Auto Warranty Processing

C.A.R.S Protection Plus Inc

Complaints

This profile includes complaints for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

124 total complaints in the last 3 years.
39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a warranty in 7/23 that was for 2 years. The cost was $2495. I immediately had issues with the car. Then in 1/24 the engine failed causing over $13,000 in damages. They paid $3,000 It clearly states in the contract that the engine is covered. The coolant was leaking which caused the engine to fail. That was also covered. But yet i still had to pay at least $10,000. I will tell anyone who will listen to not do business with this company or the dealer that also rips people off. When you are a ***** dealer you deal with a shady warranty company and ****************. It's all the same. And i will go after them until I can't anymore. Its just not right. I think it's genius that bbb asks for the order number so everyone can see the contract and it's clear as day.
Business Response
Date: 04/07/2025
April 07, 2025

RE:         2016 **** A5 2.0T QUATTRO PREMIUM
               CONTRACT NO.: CPE409568
               OUR FILE NO.: C-9177
               BBB COMPLAINT: 23130578

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

On January 23, 2024, a repair facility opened a mechanical claim on behalf of the customers 2016 **** A5 2.0T Quattro Premium (Vehicle). CARS has reviewed the mechanical claim and determined that it was adjudicated correctly according to the Terms and Conditions of the customers attached *************** Contract (VSC). A breakdown of CARS payment is attached.

Upon review of the claim, it appears that much of the customers out-of-pocket expense came from the difference between his chosen repair facilitys labor rate/time and the labor rate/time that his VSC covers. CARS has highlighted the customers VSC labor rate/time info. at Provision 2. (a, vi.): 2. SCHEDULE OF COVERAGE: a. POWER TRAIN BASIC: vi. LABOR: The authorized time for a covered repair will be based on the Mitchells ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator. The hourly labor rate assistance will be the repair facilitys rate up to $60.00 per hour.Should Your repair facility exceed the authorized repair time or labor rate,You are responsible for the difference. If required by Administrator, You must authorize needed diagnosis/disassembly to determine cause of failure and extent of damage.

Here, the customers chosen ********************** facility had a labor rate of $205.00 per hour.

There were also multiple components listed on the final invoice from the customers chosen ********************** facility that are not listed for coverage on the customers VSC. The customers VSC is inclusionary,meaning if a component is not listed then it is not covered. The customer can find his ********************** list of covered components at Provision 2. (a. and b.).

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachments
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26, 2025, I contacted CARS Protection Plus (CPP) to clarify whether a specific vehicle partthe sunroof blindwould be covered under my warranty before scheduling a service appointment. I wanted to confirm coverage beforehand, as I would incur a diagnostic fee from the dealership if the repair was not covered. The *** representative I initially spoke with was uncertain about the coverage and escalated the inquiry to management. Upon reconnecting, I was informed that the sunroof blind was not listed under the exclusionary items and, therefore, should be covered. Based on this confirmation, I proceeded to schedule a service appointment. On 3/27/25, my vehicle was brought in, where the dealership diagnosed issues with both the sunroof blind and the rear climate control vents. On 3/28/25, the dealerships warranty department contacted *** to process the claim, at which point the claim was entirely denied. On 3/24/25, I reached out to CPP for clarification regarding the conflicting information I received. The documentation presented to me by the dealership states that electrical components such as the Sunroof, antennae, and headlight motor are covered. A reasonable consumer, myself included, would interpret this to mean the entire sunroof assembly, the entire antenna assembly, and the headlight motor are covered under this provision. However, when I spoke with *** management, I was given inconsistent explanations and was not provided with a clear reason why I was initially informed that the part would be covered when, according to the manager, it never would have been. If the coverage determination was so apparent to the manager on March 24, why was it unclear to the representative on February 26who did have access to my contract? This miscommunication directly led to unnecessary time and expenses on my end. Given this clear discrepancy and the misleading guidance I received, I request that *** take responsibility for this error and provide a resolution.
Business Response
Date: 04/01/2025
April 01, 2025

RE:         2020 *** X3 M40I
               CONTRACT NO.: PPE519383
               OUR FILE NO.: C-9166
               BBB COMPLAINT: 23107195

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

On February 26, 2025, the customer called ************** stating their 2020 *** X3 M40i (Vehicle) needed a new sunshade and sunshade motor. CARS customer service representative explained that the sunroof motor was listed for coverage, and she believed that the sunroof and sunshade motors were the same component; however, a mechanical claim needed to be opened by a repair facility for further review.

On March 20, 2025, a repair facility opened a mechanical claim on behalf of the customers Vehicle for a sunshade assembly, an **** box, and a rear mixing flap actuator. CARS claims adjuster explained that the **** box and mixing flap actuator are not listed for coverage on the customers attached *************** Contract (VSC). CARSclaims adjuster explained that the sunroof motor is listed for coverage, but that he needed more information and requested a video of how the sunroof motor assembly was binding up.

On March 21, 2025, CARS claims adjuster spoke to the repair facility to review the video. The repair facility provided *** part no. *********** as the failed component. This part number is for a roller sunblind, not a sunroof motor. The sunroof motor is a different component and is serviceable separately.

The customers attached VSC provides an inclusionary level of coverage, if a component is not listed then it is not covered. CARS has highlighted the customers ********************** list of covered components at Provision 2. (a. and b.).

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. As there is lack of transparency on CARS part and rather shady business practices as they sell the customer on a package that is misleading. Furthermore there is 0 consistency internally with their company creating a bigger issue, frankly one that I wish I had been aware of before purchasing such a useless product. My purpose at this point is to warn other buys in hopes that they steer clear of this company at all costs.

Regards,

******* *****
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the 3rd time I have tried to get covered repair work on my truck and it always gets denied i purchased this extended warranty to have peace of mind. When my truck breaks down, but this company always finds a way to get around it and not pay for repairs. And I'm having to pay for all repairs from my own pocket. I would like a full refund of my warranty that I have paid to date or at least. Some of the repaired work. Did I paid for reimbursed? But this company always denies claims They take your money and don't do anything afterward. Every time I call them, it's a long wait, and they always come up with some excuse why they're not able to pay for the claim for the repairs. I'm very unhappy, very dissatisfied with this company
Business Response
Date: 03/31/2025
March 31, 2025

RE:         2015 CHEVROLET SILVERADO 1500 LT
               CONTRACT NO.: *********
               OUR FILE NO.: C-9165
               BBB COMPLAINT: 23101083

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

To date, there have been two (2)mechanical claims opened on behalf of the customers 2015 Chevrolet Silverado 1500 LT ******************** May 07, 2024, a repair facility opened a mechanical claim on behalf of the customers Vehicle requesting an oil pump, an oil control pressure solenoid, and a rear pinion seal. The oil control pressure solenoid and rear pinion seal are not listed for coverage on the customers VSC; however, ************** claims adjuster requested the repair facility obtain the customers authorization to tear down the Vehicle to the point that the cause of failure to the oil pump as well as the full extent of damage to the Vehicle could be provided to CARS, and then contact CARS with the information.

On May 15, 2024, CARS had not received the requested diagnostic information from the repair facility;therefore, CARS claims adjuster called the repair facility for an update and left a voicemail requesting a return phone call.

CARS received no further contact from the customers ********************** facility; therefore, the mechanical claim was closed.

On March 21, 2025, the same repair facility opened a mechanical claim on behalf of the customers Vehicle for a coolant temperature sensor. CARS claims adjuster explained that the coolant temperature sensor is not listed for coverage on the customers VSC.The ********************** facility then requested reimbursement for a thermostat they had already replaced on the Vehicle. CARS claims adjuster explained that CARS could not assist with the thermostat because the repairs were completed without prior authorization from CARS. Please see highlighted Provision 3. (c.): 3. COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): c.Any repair done without prior authorization from Us.

If the customers Vehicle has any future mechanical issues, the customers chosen ********************** facility needs to follow the claim procedures at Provision 5. or CARS cannot assist.

Because the customers VSC is being financed, if the customer wants to cancel their VSC, they need to call ************.The customer is not eligible for a full refund.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** & ******* *********
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request for Return of 2017 Escape Due to Undisclosed Engine Issues I Purchased a **** Escape 2017 from this dealership on January 25th 2025.On February 24 (one month later) the car started to shake and, and a mechanic diagnosed that is needs a new engine, and had recently had engine work done on the car. When I approached the dealership they claimed they had never done any work on the car and that it was sold "as is" and blamed the issue on my alleged lack of maintenance, despite my ownership being only a month. No work was done on the engine by the previous owners.I request a full refund for the vehicle due to undisclosed engine issues. I believe it is essential for dealerships to disclose any known problems with vehicles to ensure transparency and fairness in transactions.
Business Response
Date: 03/25/2025
March 25, 2025

RE:         2017 **** ESCAPE TITANIUM
               CONTRACT NO.: CPE615574
               OUR FILE NO.: C-9162
               BBB COMPLAINT: 23022147

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

CARS does not sell vehicles and did not sell the customer their 2017 **** Escape Titanium (Vehicle); therefore,CARS cannot assist the customer with the return of the Vehicle. The customer will need to contact the car dealership where the Vehicle was purchased.

The customer does have a ********************* Service Contract (VSC) on their Vehicle. The selling car dealership is listed on the first page of the VSC.

If the customer wants to cancel their ************** VSC, please have them fill out and return the attached Cancellation Form. Any available refund will be processed according to the Terms and Conditions.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 03/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes I do have a warranty with Cars. They will not honor the warranty !! Engine broke 3 weeks after purchase and they will not pay mechanic for any diagnosis and want them to take the engine apart without payment so they can decide if it is covered. I paid the diagnosis fee and had the engine diagnosed and it needs a new engine and cover any of it so basically the Warranty is useless!!

Regards,

***** ****
Business Response
Date: 04/04/2025
April 04, 2025

RE:         2017 **** ESCAPE TITANIUM
               CONTRACT NO.: CPE615574
               OUR FILE NO.: C-9162
               BBB COMPLAINT: 23022147

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers additional ******************** complaint and responds as follows:

To date, there have been two (2)mechanical claims opened on behalf of the customers 2017 **** Escape Titanium (Vehicle).

On February 17, 2025, a repair facility opened a mechanical claim on behalf of the customers Vehicle requesting a transmission fluid auxiliary pump. This mechanical claim was denied because the transmission fluid auxiliary pump is not listed for coverage on the customers attached *************** Contract (***).

On February 26, 2025, a repair facility opened a mechanical claim on behalf of the customers Vehicle requesting an engine, stating they had found cylinder #3 to have a fouled spark plug and very little compression. CARS claims adjuster explained that CARS needed to speak to you to review the Vehicles issues prior to proceeding with the mechanical claim.

On February 28, 2025, after speaking to the customer, ************** claims adjuster called the repair facility,reviewed the customers *** coverages including explaining that diagnostics are not covered, and requested the repair facility perform a leak test. CARSclaims adjuster further explained that depending on the results of the leak test, the Vehicle may need torn down to the point that the cause of failure could be provided to CARS. CARS has highlighted this information at Provision 5.(c.): 5. SERVICE CONTRACT CLAIM PROCEDURES: FAILURE BY YOU OR YOUR REPAIR FACILITY TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW: c. For any authorized claim, Your repair facility must perform a proper diagnosis as determined by Us to determine the cause of failure and extent of damage, which may include tear down to the point of component failure upon Our request. YOU ARE RESPONSIBLE FOR THESE CHARGES and for any other non-covered repairs/tear-down/diagnostics,(unless You have the ULTIMATE VALUE Coverage, for which We will pay diagnostic time of up to one hour of labor for a covered repair).

CARS claims adjuster further explained that any repairs completed without authorization from CARS would not be covered and that the customers *** has a $1,500.00 limit of liability,meaning the maximum amount CARS would pay toward covered repairs is $1,500.00.

On March 13, 2025, CARS had not received any additional contact from the customers ********************** facility; ************************ claims adjuster called the repair facility for an update. The repair facility stated the customer had removed the Vehicle from the ********************** facility without having it repaired; therefore, the mechanical claim was closed.

If the customer returns their Vehicle to the ********************** facility or takes the Vehicle to a new repair facility,the customer needs to have their chosen ********************** contact CARS to open a mechanical claim before the *** expires.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 04/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** ****
Initial Complaint
Date:03/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a warranty contract with Cars Protection Plus (had it for about 3 months) I spent around $3,000 for a warranty with them and canceled it 6 months ago. I used up a very small amount of the warranty and then canceled cause I signed with a new company. They have yet to refund me the prorated amount and always give me a run around about an address (mishap). They also refuse to provide me with a tracking number for the check every time I ask. I am upset and frustrated and short $3,000. Im not sure what to do.
Business Response
Date: 03/19/2025
March 19, 2025

RE:         2018 *** 5 SERIES 530I XDRIVE
               CONTRACT NO.: ACE549155
               OUR FILE NO.: C-9157
               BBB COMPLAINT: 23062897

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

On August 12, 2024, the car dealership where the customer purchased their 2018 *** 5 Series 530i xDrive (Vehicle)electronically entered the attached Flex Protect Level 3 *************** Contract (***) on behalf of the customers Vehicle for a term of 60 Months.

The customer cancelled the *** and per the Terms and Conditions, the available refund was processed through the selling car dealership. On September 05, 2024, CARS mailed payment via check sent **** to the selling car dealership. CARS check represented CARS portion of the refund due and did not reflect any markup that may have been added to the purchase price of the *** by the selling car dealership.

On February 03, 2025, the customer contacted ************** stating the selling car dealership never received CARScheck. After verifying that the first check issued by CARS was never cashed,CARS reissued payment to the selling car dealership.

On February 25, 2025, the selling car dealership contacted CARS asking what address the second check had been sent to. After review, it was discovered that the check had been sent to the selling car dealerships previous address. CARS updated the address of the selling car dealership in our database and then reissued the check to the updated address.

The check issued on February *******, as well as the previous two (2) checks, were sent via first-class mail and are not trackable, this information was provided to both the customer and the selling car dealership on March 13, 2025. As explained to both the customer and selling car dealership during the March 13, 2025 telephone call made to CARS,if the third check is not received 30 days after CARS issued the payment, the selling car dealership needs to call CARS and CARS will reissue the payment a fourth time and send the check overnight with a tracking number.

CARS apologizes for the delay the customer is experiencing in receiving their refund; however, CARS was not notified until February 03, 2025, five (5) months after the check was issued, that the first check was never received by the selling car dealership. CARS has been actively trying to resolve the issue ever since CARS received that notification.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have yet to receive my check so until I do this matter truly isn't resolved. I will give it one more week and pray that Cars Protection Plus does the ethical thing and sends over the check overnight like they say they will. This is a great amount of stress I've been under because of something that isn't within my control.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** *****
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased warranty in beginning on 2024 in november 2024 the car stopped working - had it towed to a garage they couldn't find problem- had it towed to another garage - they found a blown motor- Cars protection plus has stated they will pay for the part that went bad that caused the engine to break but not the engine because we drove the car when the problem occurred ( not sure how it would break when not driving it) I have been told numerous times I would be called back and that has not happened.
Business Response
Date: 02/25/2025
February 25, 2025

RE:         2011 CHEVROLET EQUINOX LT
               CONTRACT NO.: ACE470802
               OUR FILE NO.: C-9135
               BBB COMPLAINT: 22955814

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

On January 17, 2025, a repair facility opened a mechanical claim on behalf of the customers 2011 Chevrolet ******************** requesting an engine stating the Vehicle had jumped time.CARS claims adjuster explained that the repair facility needed to obtain customer authorization to teardown the Vehicle to the point that the cause of the engine failure and extent of the damage to the Vehicle could be demonstrated to CARS.

On January 29, 2025, CARS received pictures from the repair facility.

On January 30, 2025, after receiving and reviewing the pictures, CARS claims adjuster spoke to the repair facility and asked if the repair facility had completed the teardown. The repair facility stated they had not, and CARS claims adjuster explained that the pictures did not demonstrate the cause of engine failure and that CARS needed the Vehicle torn down to the cause of failure. The repair facility stated they would pull the head and send CARS additional pictures.

On February 05, 2025, CARS received pictures of the requested teardown. One of these images demonstrated the timing guide bolt had worn through due to conditioned operation.

On February 07, 2025, CARSclaims adjuster called the repair facility and explained that CARS could assist with the timing chain replacement but not the engine because the Vehicle was operated with a timing chain failure to an extent that it ate through a Grade A bolt and CARS could not assist with damage caused by continued operation, only the initial failure. CARS has highlighted this information in the Terms and Conditions of the customers attached *************** Contract (VSC) at Provision 4. (h.): 4.PROVISIONS OF THE SERVICE CONTRACT: h. You are responsible for properly maintaining the Vehicle in accordance with manufacturers specifications and to protect against further damage caused by continued operation or damage from overheating. To protect against further damage caused by continued operation or overheating, DO NOT restart or drive Your Vehicle, have the Vehicle towed. Continued operation, or any damage caused by continued operation, will not be covered under this Service Contract.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Initial Complaint
Date:01/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a warranty that was purchased on 10/24. It was a full coverage cars protection Plus warranty,it covers absolutely everything that could happen to a vehicle. About 2 weeks later I contacted the customer service line, because I hadn't heard anything back or received any information about this package that I just purchased. I asked for a website when I originally purchased so I can read my contract, and was told by a rep,that they don't send email, I'll be getting paper mail via ****. I never received any mail so I called in to have somebody send me something about this warranty. I ended up speaking with ******** ****** she assured me that I had coverage and sent me an email which I have attached with my contract. This was exactly what I had purchased so I was okay moving forward. I had an effective date of the 25th of November 2024 and there was a 30-day window from purchasing the contract before you can file a claim of any sort. a couple weeks later my car shot a piston through the bottom of the engine. I immediately reached out to them with no response and left a voicemail. I had to find my own way because their roadside didn't answer as well. But now after dealing with it I realize that this is exactly what they do. Very responsive when they are getting you to sign up but instant silence once you actually need them. Their website States that after filing a claim I have to bring my vehicle to the auto shop and leave it there which I did and then it says that the auto shop has to call them with a estimate to give them before they perform any work which they did. We received no response It's been almost 2 months. I called ti check up because the auto shop said they've called them about five times and nobody returns their calls. I got somebody to answer the call but just to tell me that theycanceled my contract sometime late November or early December. Definitely well after the car had been at the auto shop already they absolutely need to honor my contract.
Business Response
Date: 01/20/2025
January 20, 2025

RE:         2018 **** Q7 2.0T QUATTRO PREMIUM PLUS
               CONTRACT NO.: PPE579794
               OUR FILE NO.: C-9078
               BBB COMPLAINT: 22797873

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

On October 25, 2024, United Automotive Services electronically submitted the attached Prime Protect Level 3 *************** Contract (***) for a term of 72 Months / ****** Miles on behalf of the customers 2018 **** Q7 Quatro Premium Plus (Vehicle).

On December 09, 2024, CARS received notice from United Automotive Services that the customer had defaulted on their downpayment for the **** therefore, the *** was voided, not cancelled.

The customer does not have a ************** *** because they did not pay for the ***, and CARS cannot assist with any issues the Vehicle is having now or may have in the future.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 01/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I completely reject the response my contract was valid when my car's mechanical breakdown happened. I have proof in my email I have proof from the auto shop and I have proof for my advocate they also have just responded with proof stating that I was started on October 25th but yet canceled on December 9th and my car was definitely broke down before December 9th therefore they did not cancel my contract or notify me of any cancellation and my contract is valid up until the 9th of December which I had already had a mechanical breakdown that they are not honoring this needs to be figured out immediately I will sue them

Regards,

****** ******
Business Response
Date: 02/07/2025
February 07, 2025

RE:         2018 **** Q7 2.0T QUATTRO PREMIUM PLUS
               CONTRACT NO.: PPE579794
               OUR FILE NO.: C-9078
               BBB COMPLAINT: 22797873

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ************************ complaint and responds as follows:

As per CARS original response,the customers *************** Contract (***) was VOIDED not cancelled.

All CARS ***s are submitted electronically. On October 25, 2024, this contract was submitted electronically by the dealer in good faith that the customer would follow through with making the agreed upon payments. The *** was VOIDED because zero (o) payments were made for the *** by the customer.

Regarding the customers claim that a ********************** facility opened a mechanical claim, please see the attached screenshot of the claims tab of the customers ***. There were zero ************* claims opened.

This individual did not purchase a CARS *** and CARS cannot assist with repairs to their Vehicle.

Sincerely,

The Customer ***************
la
Customer Answer
Date: 02/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
So this is not me defaulting on a payment because no payment was ever attempted to even be processed number one number two just because you guys authorized third parties to sell your contracts does not give you guys any type of merit to say that you're not going to cover my vehicle. This is well over the dedicated time frame of figuring out a payment was not processed we're talking the course of 2 months here. You guys should have told me this when you sent me my contract but since you sent me my contract with the very very obvious understanding that I would be covered and even ask me the question if I had a mechanical breakdown when I got my contract sent to me because your third party once again dropped the ball not me. You do not get to send me no information whatsoever that my payment was defaulted or whatever you say and then cancel my contract without actually alerting me about this. This is an internal problem that you guys have to deal with but as far as I'm concerned. You guys have very much used the terminology canceled until now you're saying voided you don't get to authorize and void a contract without even reaching out to me one time and you cannot show me proof of reaching out. But however I reached out to you guys to let you know about my mechanical breakdown before all of this even transpired. You can allow me to make a payment if there was a payment that was missed but I'm not even sure that's the case. I am 100% covered because you guys did not cancel my contract or void my contract before my mechanical breakdown. I am very much covered by this and you guys absolutely have to honor this. So again the only outcome from this is you guys fixing my vehicle I don't care what you have going on with your third party and all of that but if they started my contract in October and you didn't cancel it until November clearly you guys allowed time frames of non-payment or whatever you have going on because that is a very long period of time which also allowed me to drive with the security blanket that your representative sent me my contract laying out the details after a whole month even. So the only step will be you guys honoring this contract and understanding that you guys had to internal error and also never once alerted me about any of this allowed me to proceed with my mechanical breakdown and then double back and say that I never made a payment or defaulted on a down payment two months before you guys ended up canceling my contract you should have known that I defaulted on a down payment if that was the case immediately. What you're doing is illegal you should fix your system but as for me my car is well needs to be fixed just like your system. I'm absolutely tired of being pushed around by your company and I demand action immediately this is something that you guys need to just eat because what you guys did was authorized me to continue to drive with the security blanket that apparently I did not have but then continued to update me with emails saying that I had that security blanket still you're missing a giant point here it's not about a defaulted payment because again I don't even know where that could have happened because I have no attempted processing and I have no knowledge of any of this this is brand new to me and that still wouldn't stop the simple fact that you guys sent me my contract over a month after with no knowledge or warning that I was up for cancellation or voiding my policy because of non-payment instead I was greeted with a hello do you have a mechanical breakdown I was also allowed to take my car to the auto shop you were also very non-responsive during that and now all of a sudden months later you guys want to say that I was voided out because you went and did anything you could to try to not insure me which is completely acting in bad faith. So we can proceed with this the right way where you guys honor my contract and I can make a payment to you and you can reactivate it or whatever you have to do because clearly your third party doesn't understand how to do that or we can go to court and I can sue you guys for absolutely every bit of damages you have caused. I'm currently driving a 1986 Buick Riviera because my brand new **** is messed up and sitting still due to you guys not me I can pay for my bills. You guys are the ones that should be voted because you're not paying your bills now
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** ******
Initial Complaint
Date:01/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March *******, Had a check engine light come on the car and experienced a lose of power from the engine. Contacted the ************** who had been maintaining my car and had car towed to them. They reached out to Cars Protection Plus with the diagnosis of issue. March 19th Adjuster came to see issue. March 25th, *** asked for the dealership to prove issue was with the rings since the failure of the rings cause carbon build up which voids coverage. I had to approve $2,500 engine tear down so dealership could provide pictures of the rings. *** still rejected the claim saying is was caused by carbon build up. The service bulletin provides pictures of the issue and shows the fouling of the spark plugs which was the same as ones shown to the adjuster. The service bulletin also reflects the correction for this issue is cleaning the valves, replacing the three rings and 1-4 spark plugs. This was what was presented by the dealership to Car Protection Plus. I know the warranty mentions that carbon build up is not covered, but if it is caused by a known issue with that year and VIN vehicle, it should be covered. Per my conversation with different adjusters to find a resolution of this dispute over a month period, was told there would be no change in decision.Ended up having the repair done April 20th because I needed the ***** Odyssey for work. Paid a total of $4,869.16 to have the rings and spark plugs replaced, than reassembled. I am seeking to be reimbursed for the amount that should have been covered by the extended warranty. I am not a mechanic, but all engines from what I have been told, will exhibit carbon build up. If this is amplified by an issue with the ring that is covered and needed replaced, than it should be covered by the warranty.
Business Response
Date: 01/15/2025
January 15, 2025

RE:         2012 ***** ODYSSEY EX-L
               CONTRACT NO.: *********
               OUR FILE NO.: C-9071
               BBB COMPLAINT: 22782953

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

On March 14, 2024, a repair facility opened a mechanical claim on behalf of the customers 2012 ***** Odyssey EX-L (Vehicle)stating the Vehicle had misfires on three (3) cylinders and that during diagnostics the spark plugs for all three (3) cylinders were found to be fouled. The repair facility stated that there was a ***************** Bulletin (TSB) for the Vehicle regarding this issue. CARS claims adjuster explained that spark plugs are not listed for coverage on the customers attached *************** Contract (VSC) and explained that if there was a mechanical failure to the piston rings then the piston rings would be covered; however, if the piston rings were carbon-seized into the pistons then it would not be a covered failure. CARS claims adjuster reviewed the customers VSC coverages and requested that the repair facility obtain the customers authorization to tear down the Vehicle to the point that the cause of failure could be provided to CARS. Please see highlighted Provision 3 (p.): 3. COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): p. Damage/failure caused by carbon, sludge, or water ingestion.

On March 15, 2024, the repair facility called CARS and stated they had stuck a borescope down the cylinders and found the piston rings were collapsed. CARS claims adjuster ordered an independent inspection of the Vehicle.

The independent inspection of the Vehicle occurred on March 18, 2024, and the third-party inspectors findings are below:

FINDINGS: Verified the rear spark plug had a huge gap. The tech did not do a compression test. The tech noted that he didn't because the rear 3 cylinders get shut down for fuel economy. The tech states the rings are worn down on the rear side, but did not have a way to show or demonstrate this at all. The engine started and idled ok.There is a current code, p0301 misfire Cylinder #1. Oil is currently full. Tech presented TSB, ******, and states to look for oil fouled plugs, if found to replace the pistons and rings

CAUSE OF FAILURE: Findings are consistent with a piston ring failure on the rear bank that requires further tear down.

INSPECTORS OPINION OF REQUIRED REPAIRS: Recommend to remove the head and pistons to verify the cause of failure and extent of damage.

On March 19, 2024, CARS claims adjuster called the repair facility, reviewed the third-party inspectors findings, and requested borescope pictures of the damage.

On March 22, 2024, after receiving and reviewing the borescope pictures, CARS claims adjuster contacted the repair facility and explained that the borescope pictures did not demonstrate the cause of failure. The repair facility agreed. CARS claims adjuster explained that the repair facility needed to obtain customer authorization to tear down the Vehicle to the point that the cause of failure could be demonstrated.Please see highlighted Provision 5. (c.): 5. SERVICE CONTRACT CLAIM PROCEDURES: FAILURE, BY YOU OR YOUR REPAIR FACILITY, TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW: c. Your repair facility must perform a proper diagnosis to determine the cause of failure and extent of damage, which may include tear-down to the point of component failure upon Our request. YOU ARE RESPONSIBLE FOR THESE CHARGES for non-covered repairs, and any diagnostic and tear-down charges in excess of one hour for covered repairs.Your repair facility MUST provide Us with an estimate for the covered repair to obtain an authorization number BEFORE any repairs have begun. ANY REPAIRS PERFORMED PRIOR TO AUTHORIZATION WILL BE DENIED.

On April 10, 2024, after receiving and reviewing pictures and an estimate from the repair facility, CARS claims adjuster called the repair facility to ask what cause of failure the pictures demonstrated. The repair facility stated that the rings were carbon stuck.

The mechanical claim was denied because carbon is a non-covered cause of failure on the customers VSC.

On April 18, 2024, the customer contacted ************** and ************** claims adjuster explained that the mechanical claim was denied because the repair facility stated the cause of failure was carbon-seized rings. CARS claims adjuster also explained that while **** can be reviewed,they are not the determination of actual cause of failure and that the repair facility is responsible for determining the cause of failure and extent of damage. CARS claims adjuster explained that if the repair facility could demonstrate a different cause of failure, not just a TSB but the actual cause of failure to his Vehicle, CARS could have the claim reviewed.

CARS received no additional diagnostic information from the customers ********************** facility.

On May 24, 2024, the customer called ************** again to review the claim denial. CARS claims adjuster provided the same information that was provided to the customer on April 18, 2024. When ************** claims adjuster explained that if the repair facility could demonstrate a covered cause of failure the claim could be reviewed, the customer stated the Vehicle had already been repaired. The customers *** does not cover *********************************************** without prior authorization from CARS.

Based on the above information,CARS stands by our original decision and cannot assist with these repairs.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 01/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** ******
Business Response
Date: 01/28/2025
January 28, 2025

RE:         2012 ***** ODYSSEY EX-L
               CONTRACT NO.: *********
               OUR FILE NO.: C-9071
               BBB COMPLAINT: 22782953

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers additional ******************** complaint and responds as follows:

CARS has read the customers rejection,and the customer has raised zero (o) concerns that were not already addressed in CARS initial response; therefore, CARS can provide no additional answer.CARS initial response provided a detailed mechanical claim timeline and explanation for the claim denial. The customers rejection is simply a timeline of the mechanical claim from the customers perspective and the customer stating again that ************** should pay for the repairs based on a ***************** Bulletin (TSB). CARS has already explained to the customer both via telephone and in ************** initial response to the BBB that while **** can be reviewed, they are not the determination of the actual cause of failure and that the repair facility is responsible for determining the cause of failure and the extent of damage.

Per CARS initial response, on April 18, 2024, CARS claims adjuster explained to the customer that if the ********************** facility could demonstrate a different cause of failure, not just a TSB but the actual cause of failure to his Vehicle, CARS could have the claim reviewed.

In the customers rejection, the customer admits to forgoing further teardown and choosing to have the 2012 ***** Odyssey EX-L (Vehicle) repaired. The customers *************** Contract (VSC)does not cover repairs completed without prior authorization from CARS. 3.COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): c. Any repair done without prior authorization from Us.

CARS cannot assist with these repairs and hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la
Customer Answer
Date: 02/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached two letters in response to the rejection response, one with the response and second with pictures of the issue.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** ******
Business Response
Date: 03/12/2025
March 12, 2025

RE:         2012 ***** ODYSSEY EX-L
               CONTRACT NO.: *********
               OUR FILE NO.: C-9071
               BBB COMPLAINT: 22782953

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers third ******************** complaint and responds as follows:

1) CARS did not send a claims adjuster to the repair facility. Per the information provided in CARS initial response, the inspection on the customers Vehicle was performed by a third-party inspector from an independent inspection company. The third-party inspector is an impartial individual who provides an unbiased report to CARS. The customer disagreeing with the third-party inspectors findings does not mean the findings were inaccurate.

2) Per CARS initial response: On April 18, 2024, the customer contacted ************** and ************** claims adjuster explained that the mechanical claim was denied because the repair facility stated the cause of failure was carbon-seized rings. CARS claims adjuster also explained that while **** can be reviewed, they are not the determination of actual cause of failure and that the repair facility is responsible for determining the cause of failure and extent of damage. CARS claims adjuster explained that if the repair facility could demonstrate a different cause of failure, not just a TSB but the actual cause of failure to his Vehicle, CARS could have the claim reviewed.

CARS received no additional diagnostic information from the customers ********************** facility.

On May 24, 2024,the customer called ************** again to review the claim denial. CARS claims adjuster provided the same information that was provided to the customer on April 18, 2024. When ************** claims adjuster explained that if the repair facility could demonstrate a covered cause of failure the claim could be reviewed, the customer stated the Vehicle had already been repaired. The customers *** does not cover *********************************************** without prior authorization from CARS.

Per the customers ************************ Complaint: I had no choice but to get the van repaired because I needed to get family around I called back Cars Plus in May after the repair of the engine

Per CARS second response: In the customers rejection, the customer admits to forgoing further teardown and choosing to have the 2012 ***** Odyssey EX-L (Vehicle)repaired. The customers *************** Contract (VSC) does not cover repairs completed without prior authorization from CARS. 3. COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): c. Any repair done without prior authorization from Us.

3) While **** can be reviewed, they are NOT the determination of the actual cause of failure to a specific vehicle, and the customers chosen ********************** facility is responsible for determining the cause of failure and the extent of damage to their vehicle.

4) CARS cannot respond to questions about the vehicle manufacturers policies/procedures. CARS adjudicates mechanical claims according to the Terms and Conditions of a customers individual VSC.

Per CARS initial response: CARS claims adjuster explained that the repair facility needed to obtain customer authorization to tear down the Vehicle to the point that the cause of failure could be demonstrated. Please see highlighted Provision 5.(c.): 5. SERVICE CONTRACT CLAIM PROCEDURES: FAILURE, BY YOU OR YOUR REPAIR FACILITY, TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW: c.Your repair facility must perform a proper diagnosis to determine the cause of failure and extent of damage, which may include tear-down to the point of component failure upon Our request. YOU ARE RESPONSIBLE FOR THESE CHARGES for non-covered repairs, and any diagnostic and tear-down charges in excess of one hour for covered repairs.Your repair facility MUST provide Us with an estimate for the covered repair to obtain an authorization number BEFORE any repairs have begun. ANY REPAIRS PERFORMED PRIOR TO AUTHORIZATION WILL BE DENIED.

5) Per CARS initial response: On April 10, 2024, after receiving and reviewing pictures and an estimate from the repair facility, CARS claims adjuster called the repair facility to ask what cause of failure the pictures demonstrated. The repair facility stated that the rings were carbon stuck.

The mechanical claim was denied because carbon is a non-covered cause of failure on the customers VSC.

On April *******, the customer contacted ************** and ************** claims adjuster explained that the mechanical claim was denied because the repair facility stated the cause of failure was carbon-seized rings. CARS claims adjuster also explained that while **** can be reviewed, they are not the determination of actual cause of failure and that the repair facility is responsible for determining the cause of failure and extent of damage. CARS claims adjuster explained that if the repair facility could demonstrate a different cause of failure, not just a TSB but the actual cause of failure to his Vehicle, CARS could have the claim reviewed.

CARS received no additional diagnostic information from the customers ********************** facility.

If the customers ********************** facility had obtained additional information on the cause of the Vehicles failure, the repair facility needed to contact CARS with the information prior to repairing the Vehicle.

If the customers chosen ********************** facility was unable or unwilling to follow the claim procedures,the Vehicle needed to be taken to a repair facility that was able and willing to. Provision 5. (a.): 5. SERVICE CONTRACT CLAIM PROCEDURES: FAILURE,BY YOU OR YOUR REPAIR FACILITY, TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW: a. Your vehicle must be at a repair facility, of Your choosing, within the contiguous *************, CAPABLE TO: (1) perform tear-down to the point of component failure, (2) determine the cause and extent of damage, and (3) rebuild the component. The vehicle MUST REMAIN at the same repair facility until repairs are complete. If Your repair facility is unwilling or unable to work with Us, then ** reserve the right to require You to choose another repair facility.
6)CARS does not need the Vehicle maintenance information at this time.

While CARS understands the customers frustration over the denied mechanical claim, to date, CARS has paid toward repairs on four (4) mechanical claims made on behalf of the customers Vehicle.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 03/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Still do not agree with response, attaching another letter.

3-16-25
Car Care Plus, ****************************************************, ************
In reviewing the 3RD response from Car Protection Plus to the BBB complaint
I followed the rules of the contract but was repeatedly told that the case was reviewed multiple times and there was a very small chance it would be changed unless the dealership could find a smoking gun to basically recreate the issue while the engine is running. The *** claims adjuster said this both before and after paying dealership to tear apart the engine to show proof. Car Protection Plus is relying on the independent appraiser, even though as mentioned by ***, the spark plug was involved in the decision by *** to show failure of carbon build up. As stated, the dealership never stated this or can be proved by *** could cause the buildup.
It has been noted that without the dealership proving that the failure was due to the rings being damaged, despite the *** indicating that my specific VIN number is affected and causing carbon build-up in the three cylinders, the claim would be rejected. The dealership's pictures and other evidence specified in the *** were not accepted as proof.
*** has consistently stated in their letter that all issues fall back to the customer, advising the client to avoid *********************** until a method to demonstrate the ring failure is found. This would cause undue expenses and may lead to other problems with the car being disassembled for an extended period. Even after a complete engine disassembly being approved by me, the independent claim adjuster would still have to agree that anything identified was the only way the carbon was built up due to that part failure which is impossible with this high milage vehicle. *** offered a warranty with unlimited mileage for a specific time frame and should honor that.
Based on my experience with this claim, I could never recommend this company for any warranty coverage to anyone. I have had other used car warranty companies be more appropriate in handling claims.

They make it very difficult for any repair to be covered because of the long delays in follow-up and very little conversation with the actual customer unless they call. I contacted CARS every time the dealership tried to get in contact because of the slow response. I worked with the dealership to meet all the expectations of CARS, but the claims adjuster from *** was very clear from the first conversation that it wouldnt be covered because of carbon build up and spark plug gap issue.

All I asked was to Make it Right. Thank You

Eric, ******** and the ****** Family, ***********************************, ************
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the worst company *** ever dealt with. First they denied my warranty claim for no reason. When I talked to one of the managers on the phone, they told me that this wasnt even a warranty that its a car protection plan which is not what I paid for. Then I canceled my warranty And they will not give me the amount of the refund which I need to give to the dealer so that the dealer can issue the refund. Without this information, I cannot get a refund, which means they have robbed me. The customer service is so unprofessional and horrendous. They literally treat you like trash. I need to get the refund for the warranty I canceled. This is not acceptable. This company needs to be taken down. They are basically a fraudulent company.
Business Response
Date: 12/27/2024
December 27, 2024

RE:          2005 ****** COROLLA CE
                CONTRACT NO.: *********
                OUR FILE NO.: ******
                BBB COMPLAINT: ********

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

Per the customers complaint: First they denied my warranty claim for no reason.

CARS response: During the processing of the November 25, 2024 mechanical claim, the repair facility chosen by the customer to ********************** the vehicle advised CARS the cause of failure to the vehicle was due to continued operation with low fluid and multiple leaks due to poor installation.

The customers VSC states:

3. COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels):
i. Damage resulting from any previous improper repair.
p. Damage caused by failure to maintain proper fluids, coolant or lubrication or damage as a result of carbon,sludge, and/or water ingestion.
q. Fluid leaks and damage caused by fluid leaks.

5. SERVICE CONTRACT CLAIM PROCEDURES: FAILURE BY YOU OR YOUR REPAIR FACILITY TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW:
h. You are responsible for properly maintaining the Vehicle in accordance with manufacturers specifications and to protect against further damage caused by continued operation or damage from overheating. To protect against further damage caused by continued operation or overheating, DO NOT restart or drive Your Vehicle, have the Vehicle towed. Continued operation, or any damage caused by continued operation,will not be covered under this Service Contract.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Per the customers complaint: Then I canceled my warranty and they will not give me the amount of the refund which I need to give to the dealer so that the dealer can issue the refund. Additionally, customer stated disputed amount was $562.00.

CARS response: CARS cancellation department received the customers cancellation request on December 16, 2024. Per the Cancellation Provisions of the customers vehicle service contract (VSC), ************** provided a full refund of the purchase price of the customers VSC to the selling dealer. Refund check #***** in the total amount of $552.00 was processed to the selling dealer on December 17, 2024. CARS did not deduct any cancellation fee from the refund amount.

7. CANCELLATION PROVISIONS: - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. IF FINANCED, YOU AGREE YOUR LIENHOLDER IS A JOINT ***** TO RECEIVE ANY APPLICABLE REFUND. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED.
a. CANCELLATION BY SERVICE CONTRACT HOLDER: You may cancel this Service Contract at any time by notifying Us. If You cancel ************ Contract within the first 30 days from the Effective Date, then You will receive a full refund provided no claims have been made. After 30 days, or if a claim was made within the first 30 days from the Effective Date, You will receive a pro rata refund of the Service Contract price for the unexpired term of the Service Contract based on the number of elapsed months or miles, less any claims paid or authorized for payment, less an administration/cancellation fee not exceeding $50.00.

Please have the customer contact the selling dealer regarding the refund.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
clg

Attachment
Customer Answer
Date: 12/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

******* *******
Customer Answer
Date: 01/06/2025
I read the full response to my complaint by CARS and it stated: “CANCELLATION PROVISIONS: ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER.”

I just want to make it very clear that I am the lienholder. The car was paid in full. I am the title owner.

CARS goes on to say: “Please have the customer contact the selling dealer regarding the refund.”

I ******* ******* have been in constant communication with the dealer that sold me warranty contract which I canceled and the dealer has not received any check from CARS.

I last spoke to the dealer today 01/06/2025.

CARS claims the check was processed and mailed to the dealer on December 17th 2024. If that was true the dealer would have the check with check number ***** by now, but they don’t.

The dealer has instructed me to correspond with CARS over the missing check however CARS has unprofessionally and unreasonably blocked me from their system preventing me from further addressing this matter with their customer support team and ultimately preventing me from recovering the funds legally owed to me.

All that I ask is that CARS please send me or the dealer the check immediately so that this matter may be resolved.

Their negligence and delay is unfair to me and to the dealer.

The dealer told me this morning that as soon as they receive the check from CARS they will then initiate the refund that very day.

The dealer and its employees have been looking for the check that was supposedly sent by CARS on December 17th 2025 and have found nothing.

CARS is creating a huge distraction for the dealer and a major inconvenience for me with their delays and failure to act in an efficient manner.

I hope this update on my behalf is enough to convince CARS to do what is right.

All I’m asking for is refund I am legally entitled to.
******* * *******
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I read the full response to my complaint by CARS and it stated: “CANCELLATION PROVISIONS: ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER.”

I just want to make it very clear that I am the lienholder. The car was paid in full. I am the title owner.

CARS goes on to say: “Please have the customer contact the selling dealer regarding the refund.”

I ******* ******* have been in constant communication with the dealer that sold me warranty contract which I canceled and the dealer has not received any check from CARS.

I last spoke to the dealer today 01/06/2025.

CARS claims the check was processed and mailed to the dealer on December 17th 2024. If that was true the dealer would have the check with check number ***** by now, but they don’t.

The dealer has instructed me to correspond with CARS over the missing check however CARS has unprofessionally and unreasonably blocked me from their system preventing me from further addressing this matter with their customer support team and ultimately preventing me from recovering the funds legally owed to me.

All that I ask is that CARS please send me or the dealer the check immediately so that this matter may be resolved.

Their negligence and delay is unfair to me and to the dealer.

The dealer told me this morning that as soon as they receive the check from CARS they will then initiate the refund that very day.

The dealer and its employees have been looking for the check that was supposedly sent by CARS on December 17th 2025 and have found nothing.

CARS is creating a huge distraction for the dealer and a major inconvenience for me with their delays and failure to act in an efficient manner.

I hope this update on my behalf is enough to convince CARS to do what is right.

All I’m asking for is refund I am legally entitled to.

Regards,

******* *******
Business Response
Date: 01/16/2025
January 16, 2025

RE:         2005 TOYOTA COROLLA CE
               CONTRACT NO.: *********
               OUR FILE NO.: ******
               BBB COMPLAINT: ********

Dear BBB of Western Pennsylvania,

The CARS Protection Plus Inc. (“CARS”)
Customer Care Department is in receipt of the customer’s additional BBB
complaint and responds as follows:

Since the customer’s January 06,
2025 BBB Complaint, CARS has spoken to both the selling car dealership and the customer
and explained that CARS could not cancel and reissue the refund check sent to
the selling car dealership unless the check had not been received in 30 days.

Because today was day 30, CARS called
the selling car dealership to verify the payment had not been received. During
this conversation it was brought to CARS’ attention that the selling car
dealership had moved and not updated their address on file with CARS.

CARS cancelled the initial check
and reissued the $552.00 payment to the corrected dealer address today.

If the selling car dealership
does not receive CARS’ payment by February 15, 2025, please have the customer contact
CARS.

CARS hopes this information was
helpful to your inquiry.

Sincerely,

The Customer Care Department
la
Initial Complaint
Date:12/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Power Train BASIC warranty from CARS Protection Plus through an authorized dealer, D and R Auto Sales in ******, **, for my 2013 ****** Outback (Contract #PLE583701). The dealer assured me that the warranty would cover all powertrain-related repairs with no liability *********** is a timeline of events:November 4, 2023: I purchased the warranty and provided all my information to the dealer. I was told I would receive the full contract by mail within 14 days.November 18, 2023: I only received the contract number (#PLE583701) and basic claim instructions, but not the full warranty terms.November 25, 2023: I visited ******* Transmission and **************** a shop authorized by CARS Protection Plus, for a transmission replacement.December 10, 2023: After initiating the claim, I was informed by the warranty company that there is a $1,500 liability limit, despite my dealers assurance of unlimited coverage. The total repair cost is $5,600 based on the shops estimate.Neither the dealer nor CARS Protection Plus informed me of the liability limit before or at the time of purchase. Additionally, CARS Protection Plus failed to send the full contract as promised, preventing me from understanding the actual terms and conditions of the warranty until after the claim began.Resolution Requested:I am seeking one of the following resolutions:1.Full reimbursement of the repair cost ($5,600) under the Power Train BASIC warranty as initially promised by the dealer.2.A refund of my warranty purchase price ($400) due to the companys failure to disclose the full terms of the agreement before the claim.This experience has caused significant financial and logistical hardship. I believe this constitutes a case of misrepresentation and failure to disclose contract terms, and I trust the BBB will assist in resolving this matter.Sincerely,
Business Response
Date: 12/24/2024
December 24, 2024

RE:         2013 ****** OUTBACK 2.5I PREMIUM
               CONTRACT NO.: PLE583701
               OUR FILE NO.: C-9049
               BBB COMPLAINT: 22718672

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers ******************** complaint and responds as follows:

Per the customers complaint: November 4, 2023: I purchased the warranty and provided all my information to the dealer. I was told I would receive the full contract by mail within 14 days.

CARS response: CARS does not provide a copy of the *************** Contract (VSC) to customers at purchase, that is the responsibility of the car dealership that sells the **** CARS has highlighted the first page of the **** directly above the VEHICLE OWNERS ACCEPTANCE TO TERMS signature line, which states, I have read, and agree to the Terms and Conditions as stated on this entire Service Contract Application.I understand, if approved, this Service Contract Application becomes ********** Contract.

Per the customers complaint: December 10, 2023: After initiating the claim, I was informed by the warranty company that there is a $1,500 liability limit.

CARS response: The limit of liability is clearly stated on the first/signature page of the customers **** ************** has highlighted this information in the top right corner.

*************************************************************************************

On November 26, 2024, a repair facility opened a mechanical claim on behalf of the customers 2013 ****** Outback 2.5i Premium (vehicle).

On December 12, 2024, CARS provided authorization for the repairs in the amount of $1,500.00, representing the customers contractual Limit of Liability.

Upon completion of the repairs,the customers ********************** facility can submit a completed final invoice to CARS and payment will be made in the authorized amount of $1,500.00.

*************************************************************************************

If the customer chooses to cancel the **** the customer can fill out and return the attached cancellation form.Upon receipt of the completed form, all mechanical claims will be closed, and any available refund will be processed according to the Terms and Conditions highlighted at 5. CANCELLATION PROVISIONS: - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. IF FINANCED, YOU AGREE YOUR LIENHOLDER IS A JOINT ***** TO RECEIVE ANY APPLICABLE REFUND. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED. ADDITIONAL STATE DISCLOSURES: **************: Provisions 5(a), (b), and (c) are deleted and replaced with: The Purchaser may cancel this Service Contract at any time after purchase and receive a pro rata refund less any claims paid on the Service Contract. A reasonable administrative fee, not to exceed 10% of the amount of the pro rata refund, will be charged or $50.00,whichever is less.

*************************************************************************************

The customers complaint repeatedly mentions issues with the selling car dealership and these issues need to be addressed directly with the selling car dealership.

CARS hopes this information was helpful to your inquiry.

Sincerely,

The Customer ***************
la

Attachment
Customer Answer
Date: 12/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I must emphasize that the situation reflects a clear lack of transparency and accountability between CARS Protection Plus and the selling dealer, resulting in misleading and unfair practices.

Key Issues:
1.Contractual Misrepresentation:
The selling dealer assured me at the time of purchase that the Power Train BASIC warranty would cover all powertrain-related repairs with no liability limits, referring to CARS website where no such limit was disclosed.
I did not sign the *************** Contract (***) or receive the full terms and conditions at the time of purchase. Instead, the dealer filled out and signed the *** without my knowledge or consent.
Only after filing the claim did I receive the contract terms from CARS, where the $1,500 liability limit was highlighted.

******** Unaware of Liability Limit:
The dealer has confirmed via written communication (SMS attached) that they were unaware of the limit of liability terms in the *** provided by CARS.
This indicates a systemic issue in how CARS communicates its terms to its dealers, leaving both customers and dealers uninformed about critical limitations.

3.Failure to Provide Full Contract Details:
CARS states that providing the *** is the dealers responsibility. However, the dealer informed me that I would receive the full contract within 14 days. Instead, I only received a contract number and claim instructions.
CARS failed to ensure I had access to the full contract, which prevented me from understanding the actual terms of the warranty until after I filed a claim.

4.Limit of Liability Not Disclosed at Sale:
Neither CARS nor the dealer disclosed the liability limit prior to or at the time of sale.
The liability limit was only revealed after the repair claim was initiated, creating financial hardship and undermining the trust I placed in both CARS and the dealer.

My Position:
This situation reflects a coordinated lack of transparency between CARS Protection Plus and the selling dealer. By failing to disclose critical terms like the liability limit, both parties misled me and left me unprotected against repair costs I believed would be covered under the warranty.

Resolution Requested
To resolve this issue fairly, I request following resolutions:
1.Full coverage of my repair costs ($5,600) under the Power Train BASIC warranty, as initially represented by the dealer.

Additionally, I request that CARS improve its dealer communication and ensure full disclosure of contract terms at the point of sale to prevent similar issues for other customers.

Regards,
****** ***** *** ****** ******
Business Response
Date: 01/02/2025
January 02, 2025

RE:         2013 ****** OUTBACK 2.5I PREMIUM
               CONTRACT NO.: PLE583701
               OUR FILE NO.: C-9049
               BBB COMPLAINT: 22718672

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers additional concerns and responds as follows:

Per the customers additional concerns: Contractual Misrepresentation/Dealer Unaware of Liability Limit/Failure to Provide Full Contract Details/Limit of Liability Not Disclosed at Sale.

CARS response: All CARS *************** Contract (VSC) are submitted electronically, which the dealer utilizes when customers wish to purchase a ************** VSC. It is the responsibility of the selling dealer and the customer to review all the Terms and Conditions of the ****which list component coverage and any limit of liability.

*************************************************************************************
CARS stands behind its VSC and is not able to pay the full coverage of the repairs in the amount of $5,600. The November 26, 2024 claim was authorized by CARS per the Terms and Conditions of the customers VSC in the maximum amount of $1,500, which is the limit of liability.

If the repairs to the customers vehicle are ***********************, the ********************** facility must provide the final repair invoice with all the required information to CARS and then payment will be processed.

Please note, the customers VSC expires on February 4, 2025; therefore, if the customer chooses to cancel the **** the customer can fill out and return the attached cancellation form. Upon receipt of the completed form, all mechanical claims will be closed, and any available refund will be processed according to the Terms and Conditions highlighted at 5. CANCELLATION PROVISIONS: - ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. IF FINANCED, YOU AGREE YOUR LIENHOLDER IS A JOINT ***** TO RECEIVE ANY APPLICABLE REFUND. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED. ADDITIONAL STATE DISCLOSURES: **************: Provisions 5(a), (b), and (c) are deleted and replaced with: The Purchaser may cancel this Service Contract at any time after purchase and receive a pro rata refund less any claims paid on the Service Contract. A reasonable administrative fee, not to exceed 10% of the amount of the pro rata refund, will be charged or $50.00, whichever is less.

*************************************************************************************

CARS believes it has fully provided the complaint information and requests the BBB to mark the complaint as resolved.

Sincerely,

The Customer ***************
clg

Attachment
Customer Answer
Date: 01/02/2025
Dear Better Business Bureau,

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Key Points of Disagreement
1.Contractual Misrepresentation:
CARS claims that it is the responsibility of the dealer and customer to review the full Terms and Conditions of the *************** Contract (***). However:
The dealer did not present the complete contract for review at the time of purchase. Instead, I was informed that I would receive the full contract via mail within 14 days, which I did not.
CARS also failed to ensure that I received the full Terms and Conditions, only providing the contract details after the claim was initiated.
The liability limit of $1,500 was never disclosed at the time of sale. I was led to believe that the warranty would cover all powertrain-related repairs with no liability limits, as stated by the dealer.

2.Dealers Lack of Awareness:
The selling dealer has confirmed in writing that they were unaware of the $1,500 liability limit. This highlights a systemic issue in CARS communication with its dealers, leaving both dealers and customers misinformed.
3. Misleading Practices:
The *** Terms and Conditions were signed by the dealer, not by me, without my knowledge or consent.
CARS has not addressed why it failed to ensure that I, as the customer, received the full contract before the claim process.
4. Unfair Limitation of Liability:
CARS continues to rely on the limit of liability to deny full coverage of my repair costs ($5,600), even though the repair involves components that fall under the covered parts of the Power Train BASIC plan.

Resolution Requested
I respectfully request the following resolution:
Full reimbursement of my repair costs ($5,600), as the liability limit was never disclosed prior to the claim process.

Additionally, I request that CARS improve its dealer training and processes to ensure full transparency of Terms and Conditions at the point of sale.

Regards,

****** ***** *** ****** ******
Business Response
Date: 01/14/2025
January 14, 2025

RE:         2013 ****** OUTBACK 2.5I PREMIUM
               CONTRACT NO.: PLE583701
               OUR FILE NO.: C-9049
               BBB COMPLAINT: 22718672

Dear BBB of ********************,

The CARS Protection ********* (CARS)Customer *************** is in receipt of the customers third complaint and responds as follows:

Per the customers third complaint: The dealer did not present the complete contract for review at the time of purchase. Instead, I was informed that I would receive the full contract via mail within 14 days, which I did not.

Answer provided in CARSinitial response to the BBB Complaint: The customers complaint repeatedly mentions issues with the selling car dealership and these issues need to be addressed directly with the selling car dealership.

Per the customers third complaint: ************** also failed to ensure that I received the full Terms and Conditions,only providing the contract details after the claim was initiated. AND CARS has not addressed why it failed to ensure that I, as the customer, received the full contract before the claim process.

Answer provided in CARSinitial response to the BBB Complaint: CARS does not provide a copy of the *************** Contract (VSC) to customers at purchase, that is the responsibility of the car dealership that sells the ***. CARS has highlighted the first page of the **** directly above the VEHICLE OWNERS ACCEPTANCE TO TERMS signature line, which states, I have read, and agree to the Terms and Conditions as stated on this entire Service Contract Application.I understand, if approved, this Service Contract Application becomes ********** Contract.

Per the customers third complaint: The liability limit of $1,500 was never disclosed at the time of sale. I was led to believe that the warranty would cover all powertrain-related repairs with no liability limits, as stated by the dealer.

Answer provided in CARSinitial response to the BBB Complaint: The limit of liability is clearly stated on the first/signature page of the customers VSC. ************** has highlighted this information in the top right corner.

Answer provided in CARSsecond response to the BBB Complaint: All CARS *************** Contract (VSC) are submitted electronically, which the dealer utilizes when customers wish to purchase a ************** VSC. It is the responsibility of the selling dealer and the customer to review all the Terms and Conditions of the **** which list component coverage and any limit of liability.

Per the customers third complaint: The selling dealer has confirmed in writing that they were unaware of the $1,500 liability limit. This highlights a systemic issue in CARS' communication with its dealers, leaving both dealers and customers misinformed. AND Additionally,I request that CARS improve its dealer training and processes to ensure full transparency of Terms and Conditions at the point of sale.

CARS response: Both CARSDealer ******************** and ***************** regularly engage with car dealerships that sell CARS VSCs. The selling car dealership in question has been selling CARS VSCs for over three (3) years and during that time has spoken to a CARS representative multiple times to review CARS products. CARS has at least five (5) documented interactions in which the limited liability VSC purchased by the customer was reviewed with this car dealership.

Per the customers third complaint: The VSC Terms and Conditions were signed by the dealer, not by me, without my knowledge or consent.

CARS response: All CARS *************** Contract (VSC) are submitted electronically, which the dealer utilizes when customers wish to purchase a ************** VSC. When entering this customers *** the selling car dealership marked that the customer agreed to use electronic signature.

Per the customers third complaint: ************** continues to rely on the limit of liability to deny full coverage of my repair costs ($5,600), even though the repair involves components that fall under the covered parts of the Power Train BASIC plan.

Answer provided in CARSinitial response to the BBB Complaint: On November 26, 2024, a repair facility opened a mechanical claim on behalf of the customers 2013 ****** Outback 2.5i Premium (vehicle).

On December 12, 2024, CARS provided authorization for the repairs in the amount of $1,500.00, representing the customers contractual Limit of Liability.

Upon completion of the repairs,the customers ********************** facility can submit a completed final invoice to CARS and payment will be made in the authorized amount of $1,500.00.

Answer provided in CARSsecond response to the BBB Complaint: CARS stands behind its VSC and is not able to pay the full coverage of the repairs in the amount of $5,600. The November 26, 2024 claim was authorized by CARS per the Terms and Conditions of the customers VSC in the maximum amount of $1,500, which is the limit of liability.

If the repairs to the customers vehicle are ***********************, the ********************** facility must provide the final repair invoice with all the required information to CARS and then payment will be processed.

Sincerely,

The Customer ***************
la
Customer Answer
Date: 01/14/2025
Dear Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am writing to formally respond to the recent reply provided by CARS Protection Plus regarding my complaint (Contract No.: PLE583701, BBB Complaint: 22718672).
Key Issues Raised and Unaddressed:
1. Failure to Disclose the Limit of Liability at the Time of Sale: The dealer who sold me the contract has confirmed in writing that they were unaware of the $1,500 liability limit at the time of sale.
2. Neither the dealer nor I, as the customer, were informed about this limitation before the purchase. The liability limit was disclosed only after I initiated a claim.
Lack of Transparency in Contract Disclosure:
1. CARS sells their contracts through third-party dealers, yet the dealer was not properly informed of the liability limit.
2. I was not provided with the full contract or Terms and Conditions at the time of purchase. Instead, I only received a contract ID document, not the complete contract, which is standard practice with other reputable warranty companies.
Unauthorized Electronic Signature:
1. The contract was electronically signed by the dealer without my consent or authorization.
2. I did not approve or sign the document accepting the liability limit. This raises serious concerns about transparency and accountability.
Deceptive practices and misrepresentation:
1. CARS' process appears intentionally misleading, as they fail to provide the complete Terms and Conditions at the point of sale.
2. They selectively reveal the limit of liability only when a claim is filed, creating a trap for both customers and dealers.
Requested Resolution:
1. I demand full coverage for the $5,600 transmission repair cost, as the terms were misrepresented and only disclosed after initiating the claim.
CARS should be held accountable for their lack of transparency and misleading sales practices.
2. I have already escalated this matter to the **************************************, which has forwarded my case to the government court for further action.
I urge the BBB to reconsider CARS Protection Plus' accreditation as their practices harm consumers through deceptive contract sales. I trust the BBB will ensure fair treatment and accountability in this matter and prevent other customers from falling into similar situations.
Thank you for your continued assistance.
Sincerely,
****** ***** *** ****** ******

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