Complaints

This profile includes complaints for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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C.A.R.S Protection Plus Inc has 2 locations, listed below.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
• 

  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car Plus Canceled my warranty protection for alledge non payment on 7/7/22 when they never attempted to pull it out of my bank account, I received that information when I called to inquire about filing a claim.

  Business Response

  Date: 08/17/2022

  August 15,
  2022
  VIA:  BBB WEBSITE
  BBB of Western Pennsylvania
  400 Holiday Drive, Suite 220
  Pittsburgh, PA  15220
  
  RE:      VEHICLE:  2009 MAZDA CX9
              CONTRACT NO.:
  ********
              OUR FILE NO.:  ******
              BBB COMPLAINT:  ********
  
  Dear Better Business Bureau:
  
  The CARS Protection Plus, Inc. (“CARS”) Customer
  Care Department is in receipt of the customer’s
  complaint and responds as follows:
  
  On June 7, 2022 CARS received and approved the
  customer’s Independent Service Contract (Month to Month) with payment for the
  first month of the Service Contract coverage for the customer’s 2009 Mazda CX9.
  See attached.
  
  On July 7, 2022, CARS again processed the
  July payment using the payment information the customer provided.  However, when CARS attempted to debit the
  customer’s card for the August payment, the customer’s financial institution
  declined payment.  The monies due for the month of August was due to CARS on August
  7, 2022, however; payment was not received by CARS. 
  
  Please see the Recurring
  Credit Terms of the customer’s Service Contract and Owner’s Acceptance to
  Terms.  Pursuant to the Terms, since
  payment was not made, the new Service Contract did NOT begin and the customer’s coverage was terminated. 
  
  Since the customer
  no longer has Service Contract coverage, no claims may be opened on behalf of the
  customer’s vehicle.
  
  CARS
  hopes this information is helpful to your inquiry.  If you have any further questions, please
  contact CARS.
  
  Sincerely,
  
  The
  Customer Care Department
  
  cll
  Attachment
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cars Protection Plus Service Contract #****** - ultimate value package for 48 months and unlimited mileage
  Purchased on 11/16/2019 at Carsmart of ******* **** ********* *** ** ******** ** ***** ********* **** ***** **** ******** ** ***** ************************* **** Chevy Camaro ***************** and mileage 82573
  Repair shop: Tire Choice **** ***** ***** **** ***** ***** ** ******* Alternator and Battery $899.62 ($560.95 for the alternator repair)
  Mileage at repair 127869
  On 7/21/2022 the vehicle would not start and was towed to the shop the warranty company suggested the next morning. After inspection, it was determined that the vehicle needed a alternator and battery. The shop reached out to the warranty company to complete the repairs. The warranty company sent an adjuster out to inspect the vehicle. The adjuster reported to the warranty company that the alternator failed due to oil saturation. The repair shop called me to inform me that the warranty company denied the claim and insisted that I call to speak with the warranty company to see why the claim was denied because the alternator was not covered in oil and the reason for denial of the claim was not legit. I called the warranty company and was told the same information that the alternator was covered in oil. I went to the shop to inspect the alternator and take pics and did not see what the adjuster was talking about. The repair shop staff were able to show me the part and even helped me take pictures to prove that the claim that the alternator was saturated in oil was not valid, The repair shop suggested that I continue to seek reimbursement for this matter as the repair shop mechanic said the repair should have been covered under warranty. I also asked the shop and the warranty company to explain to me that if the alternator was saturated in oil..why is there no evidence of an oil leak? The repair shop said there is no oil leak on this vehicle and there is no evidence of oil causing this failure

  Business Response

  Date: 08/17/2022

  August 15, 2022
  VIA BBB website
  BBB of Western Pennsylvania
  400 Holiday Drive, Suite 220
  Pittsburgh, PA  15220
  
  RE:      2012 Chevrolet Camaro LT
             CONTRACT NO.:  ********
             BBB Complaint.: ********
             CARS
  FILE NO: ******
  
  Dear
  Better Business BBB of
  Western Pennsylvania;
  
  The CARS Protection Plus, Inc.
  (“CARS”) Customer Care Department is in receipt of the customer’s BBB Compliant regarding the Service Contract and responds as follows:
  
  The customer’s July 26, 2022 mechanical claim was
  denied as the independent inspector found the alternator was covered with oil
  as verified by the attached photograph taken by the independent inspector.  CARS denied the claim pursuant to the
  customer’s attached Service Contract at Provisions 3(f) & (q).
  
  CARS hopes this information is helpful to your
  inquiry.  If you have any further
  questions, please contact CARS.
  
  Sincerely,
  The Customer
  Care Department
  cll
  Attachments

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** *********