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Business Profile

Check Recovery Services

American National Recovery Group Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Recovery Services.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute the bill I received from American National Recovery Group Inc., sent c/o Town of Groton Personal Property. I purchased a vehicle while stationed in ******, ***********, in 2014; however, I was there for only 3-4 months as part of my military training. I have not lived in ******, ***********, and have maintained my residency in ********** since my vehicle was fully paid for and registered *********, more than ten years later, I am being incorrectly informed that I owe back taxes. This situation is unacceptable, and I demand that all collections regarding this matter be removed immediately. Furthermore, I want no further contact from American National Recovery Group Inc. in relation to this account, which is identified by account number *****************. Close this account immediately. Thank you.

    Business Response

    Date: 11/25/2024

    Please find attached all information that was requested, as well as our response to Complaint ID ********

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice informing that they were again trying to collect a $512.39 debt for the City of ********** regarding a vehicle I had while living there. This letter has no explanation of the charges, what years they were for, the *** or plate of the vehicle. I have not lived in ********** for multiple years and all of my taxes were paid in full while living there. The ** DMV no longer has me in their system owing any money, and after contacting them they have no idea why this agency is contacting me in their name. They are trying to scam me for money I do not owe, threatening to collect it even if they do not provide me any proof that I owe it. I would like these threats to end, and the bill be adjusted to $0, as I owe no money and do not even live in the state of **.

    Business Response

    Date: 07/05/2024

    Please find attached our response to Complaint ID *******

    Thank you.

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reading previous testimonials from other consumers, I am to believe this business is targeting ******************** while stationed in the state of CT.Today (03-23-24) I received a vehicle tax bill from American National Recovery Group Inc., saying that I am almost 5 years over due on vehicle taxes for a vehicle that I owned when I was stationed in ******, **. The bill states that I owe $1,733..12 if paid by April or $1,746.13 if I pay by May. I sold the vehicle last year and no longer own it; 2. I have not lived in ******, ** for over six years; 3. I am active duty military, and have received tax exemptions from the state of CT for vehicle taxes, and additional taxes have already been paid when the vehicle were purchased. Thus, I do not owe any taxes to you and would request you removed my contact information from your business and also remove your name from my credit report, as you are erroneously attributing me something I do not and have never owed.

    Business Response

    Date: 04/29/2024

    Please find attached our response to Complaint ********. If the vehicle was not in *********** documentation supporting that claim can also be provided as an alternate means of having the bills reviewed.  

    Customer Answer

    Date: 04/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************************

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business keeps sending me debt collecting mails, claiming that I own tax to town of **********. But we check with the town ourselves and we DONOT own any tax with the town. It must be an outdated information. Please stop send us any mails.

    Business Response

    Date: 02/02/2024

    Dated:  February 2, 2024

    To Whom It My Concern,

         Our office has conferred with the Town of ********** Tax Collector’s office and has closed the account placed here with our office.

    Our apologizes that we did not close account in our error.  Please note that this has not affected your credit rating. 

    If you have questions at any time, please do not hesitate to reach out again to our office. 

    Warmly,

    ******** ****
    Collections Coordinator
    American National Recovery Group, INC.

  • Initial Complaint

    Date:01/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a "bill" for back person property taxes for a car that I have not owned in 8 years for a period of time that I was not stationed in Groton, Connecticut. 2016-2017. This screams Scam to me as it seems like a weird shakedown, and it's taken them 8 years to get a letter to me when I lived in New Hampshire for the past 5 years. I will not pay this company any money as Connecticut State Code 2007-r-0607 states that military members are exempt from personal property taxes. And during this time, the vehicles in question and I were in the hemisphere of the world. I have contacted Groton's tax office to let them know this is going on. 

    Business Response

    Date: 01/25/2024

    Dated: January 25, 2024

    To Whom It May Concern,

         Thank you for
    your correspondence for the Town of Groton. On 01/22/2024, we attempted to
    return a call to discuss this matter. Also, we responded to a contact email for
    our office with all of the information and documentation needed to have the
    Motor Vehicle Taxes removed per Military Exemption. 

    To have the bills removed you will need to file a Soldier’s
    and Sailor’s Affidavit with the Town of Groton Assessor’s office. You can call
    their office at ###-###-####.

    Sincerely,

    Collections Coordinator
    American National Recovery Group, INC.

  • Initial Complaint

    Date:12/21/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving a collection letter from the American National Recovery Group each month since September, 2023. The letter claims that I owe a vehicle tax of $115 on a vehicle I haven’t owned in many years. When I resided in **********, CT I filed and paid my taxes on time. I paid all the vehicle taxes when I purchased this vehicle. Also, my husband and I moved to Maryland from Connecticut in June,2008. During tax season we presented all of our documents from Connecticut and Maryland to our tax preparer. We filed and paid our taxes. I registered the **** in Maryland and all taxes were paid. I contacted the town of ********** and they said there was no tax bill especially since I was no longer a resident of Connecticut and that vehicle was transferred to Maryland. I bought a new vehicle in Maryland and that vehicle from CT was fully paid for and used as a trade in. I was officially a resident of Maryland in 2008. I have worked, lived and paid taxes in the state of Maryland since then. They are requesting taxes for a vehicle I haven't owned since 2017. I have resided in Maryland for 15 years and never heard about any taxes owed to **********, CT until this year. Please stop all contact and trying to collect taxes that I don't owe. I moved in 2008 and no longer own the vehicle, yet they are trying to collect taxes from July of 2009.

    Business Response

    Date: 01/02/2024

    Dated: January 2, 2024

    To Whom It May Concern,

         The City of ********** Tax Collector’s office is still showing this bill as outstanding. As per the Connecticut General Statute 12-164, the bill can only be collected until 15 years of the due date of the bill.  The 2008-2009 Grand List bills will be removed as of July of 2024.  The Tax Collector’s office of the City of ********** can try to collect on the outstanding until that date becomes due. 

    As per the request of the Complaintee, our office will dispute the bill and close out the account that is placed here so no further contact will be received from our office. 

    Regards,

    ******** ****

    Collections Coordinator
    American National Recovery Group, INC.

    Customer Answer

    Date: 01/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ***** ******

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to dispute the validity of your recent communication dated November 2023, asserting an outstanding tax liability owed to the Town of **********************, for the period October 2022 to September 2023. I confirmed with the County ************** that I had no outstanding taxes or liabilities. Further, upon moving I completed my relocation to *********, registering my vehicle as required. Subsequent to my relocation, I did not receive any official correspondence from the County Clerk or any relevant authority concerning an outstanding tax liability to the Town of Mansfield for the mentioned period. Upon contacting ANRG I learnt, the amount owed reflects outstanding taxes as well as late fees which was past due in July 2023. However, your recent communication in November 2023 is the first indication I have received regarding this alleged debt. I request that you cease all contact concerning this matter or make amendments for the amount reflected as I am NOT a resident of *********** since May 2023.

    Business Response

    Date: 01/02/2024

    Dated: January 2, 2024

    To Whom It May Concern, 

         We have received a document that shows that the vehicle in question was not registered in ********* as of June of 2023. This was sent to the Assessor of *********. At this time the Tax Collector’s office is still showing this bill as outstanding. They have not notified our office if the bill has been removed or adjusted. The account placed here has been put on hold pending notification from the Town of *********. 

    A copy of the bill has been provided. 

    Regards, 

    ******** ****
    Collections Coordinator 
    American National Recovery Group, INC.

    Customer Answer

    Date: 01/03/2024

    As of January 2024, I have not received any communication from ANRG regarding removal or adjustment of the amount reflected.

    Also, attached is the response from ANRG to BBB regarding their efforts to fix this issue, we are waiting for a response from Town of *********.

    I am still waiting to hear back from either ANRG or Town of ********* regarding further action, just updating on BBB such that I am not charged any late dues. 

    Customer Answer

    Date: 01/05/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    As of January 2024, I have not received any communication from ANRG regarding removal or adjustment of the amount reflected.

    Also, attached is the response from ANRG to BBB regarding their efforts to fix this issue, we are waiting for a response from Town of *********.

    I am still waiting to hear back from either ANRG or Town of ********* regarding further action, just updating on BBB such that I am not charged any late dues. 

    Regards,

    *************************************

    Business Response

    Date: 01/11/2024

    Please find our response attached.

    Business Response

    Date: 01/11/2024

    In the Response to Complaint ID ************ office would like to update the dates that disputes are received.  Any dispute received from the 16th of month to the 14th of the next month will be sent in the current month's statement. I apologize for this error. 

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The cars that they say I owe taxes on I never own them it supposed to be way back in in2005 ,and 2006,and I also have another one I can't found the letter but its from 2008 and there phone number is*********** and it suppose to be the to.wn of *******.

    Business Response

    Date: 01/02/2024

    Dated: January 2, 2024

    To Whom It May Concern, 

          *** ******* is receiving a bill from the Town of ****** for Motor Vehicle Taxes from 2012-2014. If she no longer has the vehicle, she will need to provide proof of that to the Assessor of the Town of ******. Our office is attaching a copy of the bill from reference. 

    At this time the bills will be placed under dispute. This will close them from collection activity but will not remove the bills from the tax rolls of the Town of ******.

    Regards, 

    Collections Coordinator 
    American National Recovery Group, INC.

    Business Response

    Date: 01/02/2024

    Please find additional information for the above complaint

  • Initial Complaint

    Date:09/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week, I received a mail from this company claiming I owe $400.75 taxes for a vehicle. The tax they claimed we own is of 2022 for ********** CT, But we moved out of that county in 2017. And the vehicle listed on the colllection letter was bought in 2021, 4 years after we moved out of **********, CT. So it is impossible that we own the claimed tax . Remove this collection immediately.

    Business Response

    Date: 09/29/2023

    September 29, 2023

    To Whom It May Concern,

          The DMV is reporting that the 2021 ***** ** was registered as of 06/17/2021 in **********. This is would be supplemental to the October 1st, 2020 to September 30th, 2021 Grand List Tax Year. The Tax payer will need to contact the Town of ********** Tax Assessor to provide documentation that the vehicle was not registered in Ridgefield to have the bill removed as per the Connecticut General Statutes. 

    While our office will mark the account as disputed, the bill will remain open on the tax rolls of the Town of ********** until either the 15year statute comes due or the matter is rectified. 

    *A copy of the bill has been included with this letter.

    Regards,

    Collections Representative
    ANRG,Inc

  • Initial Complaint

    Date:09/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a notice from the American National Recovery Group INC directing me to pay $865.02 for past due taxes in the state of Connecticut. I was never a resident in the state of Connecticut. However, I was stationed there in the military during 2017 through 2018. This company needs to remove this charge and clear ALL debts IMMEDIATELY. This is a scam.

    Business Response

    Date: 09/13/2023

    September 13, 2023

    To Whom It May Concern,

          The bills that *** ***** is receiving are from the Town of ******. The Tax Collector’s office of the Town of ****** Tax Collector’s office are still showing these bills as outstanding. Motor Vehicle Taxes are based on the vehicle registration and charged per year on the registration being valid but because *** ***** is Military Personnel, he can apply to have the bills removed as per the Military Exemption. He would then need to contact the Assessor’s office for the Town of ****** for the Soldier’s and Sailor’s Affidavit for Exemption. The account that is placed here has been disputed and *** ***** will not receive any further communication from our office.

    Copies of the bills have been included with this letter. 

    If you have any questions or concerns, please let our office know. 

    Regards,

    Collections Representative
    ANRG,Inc

American National Recovery Group Inc. is NOT a BBB Accredited Business.

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