Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged several times by this company when I have not authorized the charges, or agreed to buying the product they are charging for. I have done business with this company in the past. I have never agreed to revolving charges, nor have I agreed to their digital marketing. I did not express any interest in doing any future business with them. I agreed to the one time transaction with this company.

  Business Response

  Date: 06/23/2025

  We understand the concerns regarding the charges and take matters like this seriously. After reviewing your account, we can confirm that the refunds for the charges in question have already been processed and, based on our records, we have received confirmation of these refunds on the clients end.
  We strive to maintain transparency and provide clear communication around all transactions. We apologize for any confusion or inconvenience this may have caused. Our team is committed to ensuring a positive experience for every customer, and were always here to assist with any further questions or concerns.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to CEO after he finally called me - due to my pervious complaint- took filing a formal complaint before someone would call me back. He agreed to send out another run of magazines free of charge instead of giving me a refund. I agreed. I just noticed they then tried to charge me ****** for that run of magazines after it was agreed that this run would be free. This is completely criminal as I never agreed to pay for a new run of magazines. This seems like a scam and I will continue to complain until I hear from the CEO again and have an email contract with a refund and them stating they will not charge my card. I will be canceling my card so this cannot happen again. *********** when a company is allowed to do this. I will also report this to my group of over ****** agents who will make everyone aware of this companies practices. One last chance to make it right! I can't even log into my account as they seem to have changed my password and email. Scary- RUN!

  Business Response

  Date: 06/17/2025

  The client was inadvertently charged for a second order of magazines due to an invoicing error. However, a full refund was issued on May 21, 2025, to resolve the matter. We consider this issue fully addressed and respectfully request that the complaint be marked as complete and resolved.

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against ReminderMedia due to a lack of transparency and failure to properly disclose a contractual obligation involving a 6-print commitment.When I signed up for their services, I was not clearly informed that I would be locked into a 6-print (six-issues) commitment for their magazine service. This information was either omitted or not made clear during the sales or onboarding process. As a result, I was surprised to find that canceling the service early would incur a substantial fee or continued billing obligatiofn.I believe this practice is misleading and does not align with fair business practices. Customers should be clearly and prominently informed of any long-term commitment before agreeing to a service. This lack of disclosure has caused me undue financial stress and frustration.I attempted to resolve this issue by contacting ReminderMedia and spoke to ***** directly, who was gracious in explaining I signed an agreement, agreeing to my obligation. He volunteered to forward a copy of the agreement that I never received a copy. Desired Outcome:1.Immediate cancellation of my account and any further obligations or billing.2.A full refund of the amount I have already paid.3.Complete remove me from the platform.4.A formal review of ReminderMedias sales process to ensure clear and honest communication of contract terms to all future customers.

  Business Response

  Date: 05/15/2025

  Thank you for the opportunity to address and resolve the concerns raised by the client. At ReminderMedia, we are committed to providing full transparency in our service terms and ensuring every client feels confident and supported throughout their experience with us.

  Upon review, wed like to clarify that all clients, including this individual, must review and accept our Service Agreement upon first logging into their account. This agreement is a required step before any services can proceed and clearly outlines the structure of our engagement:
  - The initial magazine mailing is offered as a trial.

  - If not canceled prior to the second mailing deadline, the client automatically enters into a 5-issue continuation, for a total of 6 issues, as stated in the Service Agreement.

  - A copy of this signed agreement is automatically emailed to the client for their records upon acceptance.

  In addition to the agreement itself, we take the following steps to ensure clarity and offer multiple opportunities for cancellation or adjustment prior to commitment:
  

  - Reminder During Onboarding: Clients receive a clear reminder of the cancellation deadline during onboarding, along with a calendar invite to mark the date.
  

  - Written Reminders: Two separate email reminders are sent prior to the second mailing deadline, specifically advising clients of their options to cancel or update preferences.
  

  - Text Message Reminder: As an additional safeguard, clients receive a text message reminder in advance of the deadline.All communications are documented in writing to eliminate any ambiguity and to ensure all expectations are clearly outlined and accessible.

  Resolution Status: We understand and empathize with the clients concern and regret any confusion caused. Although the agreement and reminders were properly delivered as outlined, we have honored the clients request and can confirm the following actions have been completed:
  

  - Immediate Cancellation: The client's account will be canceled and will no longer receive mailings or communications from ReminderMedia. We will reach out to the client in attempts to resolve matters further to potentially include any credits/refunds to the client's account.
  

  - Complete Removal from Platform: The clients profile and data have been placed inactive in our system in accordance with privacy and data handling policies.
  

  - Internal Review: We take all feedback seriously. While we already have multiple layers of disclosure in place, we are conducting a formal review of our sales and onboarding communications to further enhance clarity and transparency for all future clients.
  
  We sincerely apologize for the frustration this client experienced. Our goal is always to deliver exceptional service and proactive communication. We believe this matter has been fully resolved, and we are committed to using this feedback to reinforce a customer-first approach across all touchpoints.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking for a refund for services that were never provided. I called into ReminderMedia on 3/19 to cancel my service with them. This would mean I would receive a full refund on my ****************** ads and I would prevent any future charges from happening. They promised me that when I signed up for the ads, if I found it wasnt in my budget, I could cancel before they went into effect and get my money back. I called in on 3/19 to do so. They quickly cancelled my service and I was to receive a call back regarding my refund. No such call took place. I finally called back on 4/21 because another charge of $499 came up on my bank statement. This was appalling since I had already called to cancel my service and they assured me my card information would not be used in the meantime. I was placed on hold and was told they had to have someone else call me. I asked their timeline on having someone call me since I never had a callback previously as promised. She assured me it would be the same day since this is an urgent matter. No one ever called me back - I called at 9:51 AM giving them ample time for a callback. I now feel at this point they are diverting me to try to prevent me from getting a refund. I have expressed I do not want their services yet they are not wanting to refund me and are still charging me for their unwanted services.

  Business Response

  Date: 04/30/2025

  We spoke with the client, resolved their concerns, and issued a full refund. The account has been cancelled, and no further charges will occur. Service and customer experience are top priorities for us, and we appreciate the opportunity to make this right.
  

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called to cancel the product on two separate occasions Inwas told I would receive a callback from a *** to process my callenation. It was been a few days and no such call has been made to me. I just want my money back as I wont be using the product due to a circumstance out of my control. They are doing everything possible to avoid giving me a refund. Stay away and do no business with this organization.

  Business Response

  Date: 03/25/2025

  We sincerely apologize for any inconvenience ****** experienced while attempting to cancel. We understand how frustrating delays in communication can be and appreciate this being brought to our attention.
  Please note that ******* account was fully canceled and a refund was issued on March 24th, which was one day prior to receiving this BBB complaint. We regret that we were not able to support ****** as intended and hope this resolution brings closure to the matter.

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  
  

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/16 requested to cancel my plan with Reminder Media. Received a message that someone from the team would contact me and that they would pause it. Then received an invoice on 1/28 stating they have completed my mailing and they have charged my card. Sent a follow up email stating I wish to cancel both Magazine and Postcard and whatever else. Received a second follow up email from client success that they have paused my items and would have someone contact immediately. STILL NO RESPONSE except an email stating my next deadline is february 5th and they will be charging my card again. They refuse to cancel even if you call, email, use the chat. They state they will have someone reach out and no one does! I do not want them charging my card and they do not offer anywhere else for you to remove your card or deactivate your account.

  Business Response

  Date: 02/11/2025

  On February 7, 2025, we spoke with ********* regarding her account and successfully resolved all of her concerns. She has confirmed that she will continue with ReminderMedia moving forward.

  Customer Answer

  Date: 02/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, ****** has stated they will be providing me a refund for the postcard cancellation. As I had proof that it was supposed to be canceled. I will pause the magazine portion until April when I can make a final decision with **** T**** So at this time I will accept the resolution. What I dont accept is the fact that they make it very difficult to cancel and response time. It was resolved once they were informed it was going to BBB. Now if the refund does not happen I will be asking to reopen it. 2/13/25 
  
  Regards,
  
  ********* Bolleyer
  
  

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a single mailing with ReminderMedia at Christmas. Cost of $547. They completed this mailing fine. Then they sent out a ******* mailing and billed me again for $547. Now they notified me they were about to send out a February mailing for the same cost again. I signed up for the service "verbally" in person with a representative in our ******************. I specifically confirmed that I was only being signed up for a single mailing and was guaranteed that was how I was sent-up. I've called in, spoken with a representative, I've emailed them, and they continue to send out mailings and charging me. There is NO signed contract, NO form filled out, nothing.

  Business Response

  Date: 02/07/2025

  On February 3, 2025, we had a conversation with *** regarding the issues on her account. We successfully addressed all of her concerns, and she has decided to continue working with us.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a no contract 1 time magazine run through this company. Everything was excellent. In January (3 weeks ago) I noticed another charge for another round of magazines. I called 2 of the people at the company I worked with, no answer or call back. I then sent emails, no response. I called customer service, they said they will cancel my account effective ****************************, and that someone would call me to confirm. After a week I went online and chatted with a person, she said someone did call me but I checked my phone while I was chatting with her, there was no call. I gave her my phone number again. She said someone would reach our very soon. It has been another week and no one has reached out. I am now sitting here again, waiting for a human to come to the chat, and no one is here..... I think this company is a scam. I was told it was a one time magazine run, and we even have recorded video of me saying I would think about doing a few a year for the summer and the holidays. They said this is very common and we can get another magazine later when I want one. I have spoken to so many people including Summer ******, ****** *****, ****** ******, and 2 other people in my dealings with them. They just keep saying they will have someone reach out. I dont know what to do.

  Business Response

  Date: 02/05/2025

  On Tuesday, February 4, 2025, we had the opportunity to speak with ******** and successfully resolve the concerns regarding her account. As part of our commitment to excellent customer service, we issued a credit toward her next printing order with us.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS a thief and A liar . They stole my money never gave me my product then promised a refund a month ago and still havent sent my check . DO NOT DO BUSINESS WITH THIS COMPANY. They are scammers

  Business Response

  Date: 01/17/2025

  On Thursday, January 16, 2025, we mailed a refund check to Mr. ******** via *** for the full amount he paid for our services. According to the tracking information, the check is scheduled to be delivered on Friday, January 17, 2025.
  Additionally, we have communicated this information to Mr. ******** via email, including the tracking details for his reference. Should any further assistance be required, we remain available to address any concerns.

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 1200 for marketing postcards to be mailed out for my company They were never mailed out its been 2 months I want a full refund immediately

  Business Response

  Date: 01/07/2025

  We appreciate the opportunity to address Mr. ********** concerns. Although our team was unable to reach him directly, we have resolved the issue with his postcards by issuing a full refund to his credit card. We have confirmed via email that the refund has been processed successfully and that the matter is now resolved.