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Business Profile

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ReminderMedia
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My other half and I are realtors. A sales associate called me and offered me a special for $99 to have 50 magazines mailed out that are customized to my sphere of people I know and mail me an additional 10 magazines to hand out. I thought it was such a good deal I asked if my other half could sign up for the deal as well and being the company owner I would pay using my card. They said absolutely. Once signed up I let the sales associated know I did not want anything else auto charging to my card or any other "subscriptions ". I sent out my set of 50 magazines, my other half delayed hers because she could not make the deadline that mine were sent on. She then worked on hers and eventually set them up to send. I happened to see a charger in my email of $237 that prompted me to start looking and realized reminder media had numerous charges in excess of the $200 we agreed to pay in total. I tried to call and work it out with an associate and he acted like he could not understand what I was saying, but than would say he could, than told me he was escalating it to a manager and I have not heard back. ALL they were authoirzed to charge me was $200 no more or less and they still owe us 20 free magazines as well as one magazine mailing that was paid for in the begining. WE would like to be refunded all charges over the $200 we agreed to and also would like to receive the magazines we were told we would receive.

    Business Response

    Date: 06/27/2023

    On June 23, 2023, our department supervisor spoke with **************** in an effort to provide clarity about our sales process and answer any outstanding questions about his account.  **************** was refunded the amount agreed upon back to the credit card on file. During the call, we confirmed with **************** that his account would be closed as well as his partner's account, after the mailing of her magazine.

  • Initial Complaint

    Date:02/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 2020 I subscribed to this product. After several months I wanted to cancel. I contacted Remindermedia and they told me I was under contract for 10 mailings. I agreed to fulfill the contract. I am now on mailing 14 as of January 2023. I have called and emailed this company several times to no avail. I have notified my credit card company and I want no more mailings or charges to my account. These people are horribly dishonest and it looks like a trip to my attorney is next. They owe me reimbursement for 4 mailings that I did not authorize.

    Business Response

    Date: 03/03/2023

    On 12/28/2022@6:50 PM EST ****** emailed in requesting to cancel her account. On 12/29/2022@10:13 AM EST our client solutions team reached out to ****** by phone and left a voicemail letting her know that there was one more issue to complete in the 10 issue agreement. An email was sent on 12/29/2022@10:12 AM EST to confirm this as well. ******'s account was shut down after her 10th mailing printed. On 3/3/2023 all 10 invoices that ****** was billed for was emailed over to confirm that only 10 issues of the magazine printed. On 3/3/2023 our client solutions manager also reached out to ****** via phone to confirm that only 10 issues printed but the call was disconnected by ******. ****** has not printed 14 issues of our magazine, only 10 and discussed.

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not approve proofs of the marketing material that was being put together. Also, I asked for proof of shipping of the materials once that would happen. They told me they could not provide that so we canceled the order before any work was done. I would not pay for something that I don't have confirmation had actually happened.

    Business Response

    Date: 02/14/2023

    On 2023-02-08 17:33:30 our client solutions manager spoke with client and discussed why we were unable to provide the information requested. At that time, the client was informed that the money charged for the order was refunded back to the credit card on file, and the account was closed. All issues were resolved during this phone call.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reminder Media has not done what they said they would do, so we have been trying to cancel our account for months. They have not provided the product in the manner in which we were told they would. Every time a supervisor says they are taking care of this request, and says they will send a confirmation email, nothing happens. Now when I call, I get long hold times and the ability to leave a message for a return call which never happens. We would like to close our account and do no further business with Reminder Media.

    Business Response

    Date: 02/08/2023

    On 2023-01-31 14:28:37 EST our service representative sent an email to *************************** confirming the cancellation of the account.

    On 2023-01-31 14:34:10 EST our clients solutions manager sent an email to *************************** confirming the cancellation of the account.

    On 2023-02-06 15:24:59 our client solutions manager reached out to to speak with client. The client was unavailable and a message was left with the receptionist asking for a call back to help resolve all issues with this account.

     

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October I ordered magazines and they were printed with the incorrect custom letter on the inside cover. The company had to reprint and my they were not mailed out until after Thanksgiving. I clearly stated that would be my last order with this company, but apparently, they changed their business and automated mailings and automatically charge customers now. I was charged for another mailing which printed and was mailed to my house with again a very incorrect custom message. I cannot express how embarrassing this would have been if it actually been mailed to my clients. Buyers beware - do not give this company your client lists! They are also not confirming returning my money!!!

    Business Response

    Date: 01/27/2023

    On January 13, 2023, the Manager of the Client Solutions team spoke with ****** to resolve the outstanding issues on the account. There was a delay in processing the refund on our end, which has also been resolved.  A refund was issued for the second set of magazines that were charged to ******'s credit card on January 25, 2023. An email was sent confirming the refund to the credit card.

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