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Business Profile

Fliff Inc

This business is NOT BBB Accredited.

Complaints

This profile includes complaints for Fliff Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fliff Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fliff Inc

      840 1st Ave Ste 400 King of Prussia, PA 19406-4062

    • Fliff Inc

      100 S Broad St Ste 30 PO Box 22645 Phila, PA 19110-1001

    • Fliff Inc

      1150 1st Ave Ste 501 King of Prussia, PA 19406-1316

    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on Fliff and viewing their live games, I clicked on one of them to see the lines, and then I closed the app because I was busy. When I went back in, my balance had dropped from $220 to $0.00, even though I hadnt placed a bet. And when I looked it was on that game that I had closed the app on but not bet on. So I contacted them and they said that there is no protection or error on their end but that isnt possible

    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing this complaint against Sidepot Casino, operated by Fliff Inc., because of misleading and deceptive business practices regarding spending limits on their ************* many players, I got caught up in the moment, buying one coin pack after another and losing track of how much I had spent. But I trusted that the $2,000 daily spending limit displayed on their checkout page would do what it was supposed tostop me from going over that amount. That didnt happen. I was able to keep spending well past $2,000, and when I reached out to customer support for clarification, they told me that spending limits actually vary by accountsomething that was never disclosed anywhere on their site.If Sidepot has different limits for different users, thats finebut they should say so upfront instead of misleading players into thinking the limit is the same for everyone. Instead, their system gave me a false sense of security, making it easy to unknowingly overspend, which feels incredibly unfair.When I asked for a refund for anything beyond the $2,000 cap they advertise, they refused, saying my purchases were within my designated limit. But how was I ever supposed to know my limit was different? There was no warning, no noticejust a policy that wasnt actually enforced the way it was advertised.Desired Outcome Im asking that Sidepot:1. Honor the spending limit they publicly advertise by refunding any amount I was allowed to spend beyond $2,000 in a single day.2. Clearly disclose their actual spending limit policy so users know their individual limits before they make purchases.3. Be reviewed by the BBB for misleading advertising practices regarding in-game ************ not asking for anything unreasonablejust for Sidepot to be transparent and to stand by what they advertise. I trusted their system to work the way they said it would, and I hope they take this seriously and make it right.

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/09/2025 ***** its a casino, i put some thousands there, they block the account withdrawals they sent me an email today the funds will be refund it, is that true I dont know

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      fliff has unlawfully banned my account and has not allowed me to withdraw the $18500 in my account. There support is non existent and they have fraudulently stolen money from me. There casino affiliate, *******, has also stolen money from me by banning my account and denying withdrawal of money.

    • Initial Complaint

      Date:01/17/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding my recent experience with Fliff, where my account was restricted, and my funds were forfeited under circumstances I believe are unfair.The issue began when I unintentionally created a duplicate account. My primary account is registered under the username Sohanian14 with the email ********************** The duplicate account, which I created by mistake, is registered under the username SkittelBaller with the email *********@students.ncc.edu.I promptly acknowledged this mistake to Fliff Support and requested that the funds in the duplicate account be merged into my primary account. However, ******************** refunded a purchase associated with the duplicate account and subsequently forfeited all funds, including legitimate winnings earned through gameplay.Fliff Support cited their Terms of Use to justify this action, stating that refunded purchases render winnings ineligible. While I understand the importance of their policies, I believe this decision is disproportionate given that I acted in good faith, informed them of the mistake, and cooperated fully in resolving the matter.Resolution Sought:I am requesting that Fliff merge the forfeited funds into my primary account ***********, ********************** as a one-time exception. This solution would address my concerns while adhering to their policies and ensuring compliance going forward. I value Fliff as a platform and wish to continue using it responsibly.Supporting Details:I contacted Fliff Support multiple times to resolve this issue *********** winnings were earned fairly through legitimate gameplay.I have committed to following Fliffs policies moving forward and maintaining only one account.This situation has caused significant frustration and financial loss. I hope Fliff will reconsider its decision and resolve this matter fairly.Thank you for your attention to this matter.

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Fliff regarding the suspension of my account and the withholding of my winnings. My account was locked without a clear explanation, and despite my repeated attempts to resolve the issue, I have not received a definitive reason for the suspension. Summary of the Situation: I received an email from Fliff notifying me that my account was suspended due to fraudulent activity. However, no specific details were provided about what triggered this action. The email only referenced their terms and policies without explaining how or why I violated them. Upon reviewing the terms and policies, I believe the only potential reason for the suspension could be the fact that I made some purchases on the app using my fianc's credit card. I used the card with his full permission and have offered to provide any proof of verification or documentation to confirm this. I contacted Fliff multiple times to explain the situation and to clarify that I did not engage in any fraudulent activity. I also expressed my willingness to provide any necessary verification, but their responses have been vague and unhelpful. In each reply, they only reiterate their terms and state that my account is locked indefinitely with no further explanation. They never once explain what the problem was. In addition to the account suspension, ******************** is also withholding my winnings, and I am unable to export them or access my funds. This is causing me significant financial distress and inconvenience.

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Fliff regarding the suspension of my account and the withholding of my winnings. My account was locked without a clear explanation, and despite my repeated attempts to resolve the issue, I have not received a definitive reason for the suspension.Summary of the Situation:I received an email from Fliff notifying me that my account was suspended due to fraudulent activity. However, no specific details were provided about what triggered this action. The email only referenced their terms and policies without explaining how or why I violated them.Upon reviewing the terms and policies, I believe the only potential reason for the suspension could be the fact that I made some purchases on the app using my fianc's credit card. I used the card with his full permission and have offered to provide any proof of verification or documentation to confirm this.I contacted Fliff multiple times to explain the situation and to clarify that I did not engage in any fraudulent activity. I also expressed my willingness to provide any necessary verification, but their responses have been vague and unhelpful. In each reply, they only reiterate their terms and state that my account is locked indefinitely with no further explanation. They never once explain what the problem was. In addition to the account suspension, ******************** is also withholding my winnings, and I am unable to export them or access my funds. This is causing me significant financial distress and inconvenience.

      Customer Answer

      Date: 01/06/2025

      Can you try this address please. 
      ********************************************************************************************

       

      thank you 

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding an issue I experienced with Fliff. I accidentally created and verified a duplicate account without realizing it violated their policies. As a result, the duplicate account was deactivated, and I lost access to my winnings in that account. Since the deactivation, I have contacted Fliffs support team multiple times, requesting that my winnings from the deactivated account be transferred to my primary account. Unfortunately, I have not received a single response despite numerous follow-ups.Primary Account: Username: **********, Email: ********************************* Duplicate Account: Username: SkittelBaller, Email: *********@students.ncc.edu.I respectfully request that Fliff merge the winnings from my deactivated account into my primary account ************. I understand their policies and acknowledge my mistake, but I believe this is a reasonable resolution. The lack of communication from Fliff has been frustrating and disappointing. I am submitting this complaint to seek help in resolving this issue fairly and promptly.

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won some money and then they havent paid me still when I withdrew it. Not contacting me back when I email support as well. it was for 1000$

    • Initial Complaint

      Date:11/02/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ********** gift card for $100 on Oct 20, 2024. The very next day(Oct 21, 2024) my card was charged $49.99 twice. The company listed was Fliff Inc with the retailer city number ***********. I had not used the card until today Nov 2, 2024 when it was declined stating insufficient funds.

    Fliff Inc is NOT a BBB Accredited Business.

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