Complaints

This profile includes complaints for Fliff Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fliff Inc

  840 1st Ave Ste 400 King of Prussia, PA 19406-4062

• 

  Fliff Inc

  100 S Broad St Ste 30 PO Box 22645 Phila, PA 19110-1001

• 

  Fliff Inc

  1150 1st Ave Ste 501 King of Prussia, PA 19406-1316

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a formal complaint against Fliff, ***** a sports betting app/platform, due to a misrepresented wager on May 21, 2025. As someone with a tracheostomy, I rely on written communication for support and dispute resolution.---Summary of Issue:I placed a $2.46 Moneyline bet on the *************** for a game listed on the app as:CLE Guardians vs MIN Twins Today at 1:10 PMThe Twins won the 1:10 PM resumed Game 1 of a doubleheader that day. However, Fliff graded my bet as a loss, claiming I had wagered on Game 2 which started later in the day. This interpretation contradicts the time posted on the bet slip and nowhere on the receipt or app did it indicate Game 2.---Supporting Evidence:Screenshot of my bet receipt, showing the 1:10 PM start time with no Game 2 label Screenshot of Fliffs support response, admitting a third-party data feed error may have affected game classification ---Why This Matters:Fliffs platform misled users by failing to distinguish between Game 1 and Game 2 during a doubleheader. ******* had no reasonable way of knowing which game they were selecting. Labeling was absent, and only time was provided which aligned with the resumed Game **** a result, I believe the app misrepresented the bet at the time of placement, and this constitutes an unfair betting experience.---Requested Resolution:I am requesting that Fliff:Void or refund the $2.46 wager due to the misleading interface Regrade the bet in favor of the actual 1:10 PM result (Twins win)Or at minimum, issue a goodwill credit in acknowledgment of the error I have followed up multiple times with Fliffs support team but have not received a resolution. I am filing this complaint in good faith, hoping for a fair and transparent response.Thank you for your time and assistance.Sincerely,**** ******* ******

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26, 2025, I submitted a prize redemption request through the Fliff app for $3,444 under my verified account (Username: Syncify, User ID: ********. Per ********************* Sweepstakes Rules Section 7.11, redemptions are to be processed within 30 days. It is now well past that deadline, and my payout has not been delivered.I verified my identity as requested, and then learned Fliffs legal team sent an important email to the wrong address *********************** instead of my correct email: ************************ I notified them of this issue immediately and asked for the communication to be resent correctly. Since then, I have received no reply or resolution.I am filing this complaint due to a lack of response, lack of transparency, and a failure to follow their own processing timeline. I am requesting either the immediate release of my funds or a written explanation for the denial.

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fliff account (Username: Koonawrld, Account ID: ******** was restricted after I initiated a chargeback on a past purchase. I later learned from Fliffs Terms of Use (Section 8.8) that this could result in account suspension and that I would owe the disputed amount. Upon understanding this, I contacted Fliff support and clearly offered to repay the chargeback amount through an alternative payment method, as their terms require. Despite this good-faith effort, they refused to accept repayment or lift the restriction.The issue is made worse because after the chargeback, I deposited additional funds (over $1,300) into my account. and there holding ***** in total Fliff has locked my access to this money and will not allow me to cash it out or even resolve the matter. I am not disputing the original chargeback anymoreI am simply asking Fliff to accept repayment and/or allow me to recover the legitimate money I added afterward.Ive contacted Fliff multiple times, and they have stated they are currently unable to offer a resolution. I am now turning to the BBB because Fliff is holding my funds without providing a path forward, even though Ive shown clear willingness to settle the original issue.I would appreciate assistance in either getting my account restored upon repayment or receiving the remaining funds I added after the dispute.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Type: Problem with a Product or **************** ***************** (Fliff)Description:My Fliff account (ID: ******* was restricted due to a chargeback. I acknowledge that the chargeback happened, but I reached out immediately to resolve the situation, even offering to reverse the charge or repay the amount. Despite this, Fliff has refused to unlock my account or allow me to withdraw my balance.I believe this is unfair and unacceptable, as the funds Im trying to access were not part of the disputed transaction. Their support has declined all further communication or resolution.I am simply requesting access to my rightful funds or the opportunity to settle the chargeback.Thank you for your help.***** *******

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Fliff for failure to honor their no-purchase-necessary mail-in sweepstakes promotion, as outlined in their terms of service and promotional ******** mid-January and mid-February of 2025, I submitted 50 handwritten mail-in entries to Fliff, in both instances, following all of their stated requirements. These entries were intended to provide Fliff Cash credits in compliance with their sweepstakes laws and promotional ************ of today, April 22, 2025, no credits have been applied to my account. I have contacted Fliff support numerous times and, while they have responded, their replies have been vague, delayed, and inconsistent. They have failed to provide any specific timeline for fulfillment or confirmation of receipt, despite the 30-day fulfillment period they outline in their own rules.I have repeatedly and respectfully requested a clear resolution. I have also requested that the matter be escalated to a manager or compliance representative. These requests have been ignored or sidestepped, and no resolution has been offered.I am simply asking for the credits I am owed, or at minimum, a formal explanation of why my entries were not honored. I enjoy using the Fliff platform, but this prolonged delay, lack of transparency, and failure to follow their own rules is unacceptable and misleading to consumers.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in $5,000 to this app and the company has been holding it against my will

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had $48,859.30 in my Fliff account. Despite following all rules and verification steps, my account was frozen in December 2024. I emailed support multiple times and received a vague letter in April 2025 citing "terms violations" but with no specific evidence provided. After sending a formal email requesting an explanation, my account was permanently closed without any response. Fliff has kept my funds and is refusing to allow a withdrawal or provide any reason. This feels like outright theft and needs to be investigated.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/28/2024 Deposits $1000 04/16/2024 Deposits $1000 I won approximately $13,000 with my bets. Once I got over $15,000 they restricted my account for betting any further. Money was sitting in the app for a bit then I logged in recently and they stole the winnings. I emailed support and they quoted me a Terms of Condition below:As mentioned in our previous email, as per our Sweepstakes Rules, Section 2.8:"2.8. Inactive Accounts. If a Participant does not log in to their Customer Account within a ****** period or their account is otherwise deemed inactive in the sole discretion of Fliff, Participant will forfeit any balance of Fliff Cash. Unless Fliff agrees and decides otherwise, Fliff Cash is only valid for thirty (30) days from the date the Participant last logged on to their Customer Account and will thereafter automatically expire."So they set it up so you couldn't bet and wouldn't login and then hope you go over the 30 days to steal your money. I requested withdrawal with my current funds that I deposited and still waiting on that but the profits they took from me. I emailed support multiple times and they kept repeating that ridiculous Terms of Service to me and that Fliff has sole discretion to decide otherwise.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at the BBB,I am filing a complaint against Fliff for wiping my $140,315.87 balance without cause, misleading me with false claims, and refusing to provide a transparent resolution. Key Timeline:Dec 2024 - Jan 2025: Withdrew $10,000 total ($5K per month per policy). Account active, no issues.Dec 2024: Requested a phone number update. Fliff falsely claimed it wasnt possible (contradicting their own terms). After pushing, they updated it.Before logging in, I asked Fliff:"Will any changes be made to my account?"********************: "We cannot make any changes without your confirmation."Yet, upon logging in, my balance was wiped.Jan 2025: Fliff falsely blamed ******* for my missing funds. ******* later denied any involvement.Mar 2025: After 3 months of silence, Fliff responded with a vague "compliance review" claim, accusing me of account misuse with no proof.Fliffs Unethical Business Practices:Bait-and-Switch: Accepted withdrawals, then erased my balance without ****************************** Lied about Aeropay to buy time.Baseless Compliance Accusations: Generic claims, no evidence.Silencing Users: Blocking customers who post about missing balances on *********************** Misuse: Fliff is running a March Madness promo using Fliff Cash, raising concerns about where seized funds are going.BBB Intervention Needed:Failure to Communicate in Good Faith Fliff ignored follow-ups and contradicted themselves.Deceptive Business Practices Lied about Aeropay and falsely denied my right to update account info.Refusal to Honor Payouts Reports of users facing wiped balances, frozen accounts, and delayed withdrawals.Forced Arbitration Clause Users forced into arbitration in PA, limiting legal recourse.Resolution Requested:Immediate reinstatement of my balance OR A formal, documented explanation with evidence.Fliffs handling of this is predatory and financially damaging. I ask the BBB to intervene.Sincerely, ****

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: March 14, 2025 I made a 7 dollar wager on the website on a game called limbo. I was going for a 50x multiplier win and when I placed the wager it automatically backed me out the page and took my money with no win/loss result. I should win by default. That situation should favor the player. This website is a scammer and I want my winnings for the error that occured. This business owes me 350$ for the win.I contacted support and they dont want to resolve the problem. I need this resolved please. They are scammers and not giving me my money.