Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Camco Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday night October 11th 2022 I noticed black mold was on my mothers ceiling around the sprinkler system cover in her condo bedroom and also the area was damp when I touched it. Wednesday October 12th I contacted Julia R****** with Camco Management of her condo and told her that I believe it was the sprinkler system and would like someone sent out. I removed mom from her condo unit as this was not a safe environment for her to be in until the issue is resolved. She has had breathing and coughing issues and didn’t want her to get any worse. We did go back to get clothes and necessities for her to have in the meantime. Julia from Camco said she would send out maintenance to see if it was the sprinkler system but she was positive it was not and if not we would have to deal with it. Ken the maintenance guy came out on Wednesday at 8:30pm. He looked up at the ceiling and said I think that’s the sprinkler system and left. He didn’t get up and inspect it. On Thursday October 13th I contacted Julia from Camco again and she informed me that Ken was sent out to moms unit and he didn’t say it was the sprinkler system that he would have to go back out and take part of the ceiling down and put a camera up there to make sure. So that night Ken came out again with two other guys and took apart part of the ceiling to put the camera up there. While he was there he texted me and said the leak is leaking from the 90 degree pipe to the sprinkler system. Julia said that is the condo association’s responsibility but the ceiling is my mothers which doesn’t make sense since the sprinkler pipe is the reason ceiling is damp and moldy. Today is Oct 31st and this is still not fixed. I contacted the sprinkler co myself and they wanted to schedule on a day my mother had a dr’s appt so we scheduled for this morning it’s 2:00pm and still no call. I would think water and mold and a broken sprinkler would be handled weeks ago. I’m getting no where. I just want this resolved.

    Business Response

    Date: 11/12/2022

    Tell us why here... Response from the manager handling the matter. This response was provided to me on 11/1/22.

    This was a wet area where a sprinkler head was, not a heavy leak.  I sent the maintenance tech out to check the leak as we have had multiple issues where there is a leak or overflow from the unit above that finds its way through the sprinkler head area.  The maintenance tech checked it out and confirmed it was from the sprinkler system and we put in a work order with ****************************** (on 10/14).  ******* chose to schedule with the resident directly.  Apparently, they had some issues with scheduling because as she mentioned, she removed her mother from the unit and was not available for several scheduled dates.  ******* had yesterday morning scheduled but they were short-staffed and did not reach out to us or ******* unfortunately. They rescheduled with her for this morning at 8AM and I will follow-up to confirm the visit was coordinated. 

    I did relay to ******* that the Association is responsible for the sprinkler leak but that the unit owner is responsible for the drywall damage. 

Camco Management Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.