Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under the direction of our Council President the onsite Camco manager came to our unit and claimed we were responsible for a plumbing repair. However our Council and Camco were not present during the repair and did not first get a report from the plumber as to what the repair entailed. They essentially tricked us into paying for what quickly became clear was the Association's responsibility. We are now receiving late notices as a result and have had to resort to suing our Association. Camco has a contractual responsibility to the Association itself, not the temporary , voluntary Council President and her personal agenda to bamboozle naive unit owners.

  Business Response

  Date: 05/28/2025

  Summary of Unit Owner Water Intrusion Issue March 2024 to Present

  This matter began in March 2024, when a unit owner reported water intrusion in his unit. Upon investigation, it was discovered that a stack pipe had cracked. As this pipe was a common element, the Association proceeded with the necessary repair.

  Despite this, water continued to appear in the owners coat closet. The Association engaged Adelphia Plumbing, who excavated the closet floor and found additional water below the slab. Further investigation revealed a cracked common pipe, which the Association again repaired.

  After the repair, a small amount of water persisted. Testing ultimately determined this to be groundwater, and that no further remediation was possible. The Lower Merion Township inspector reviewed and approved the repairs, and gave clearance for restoration work to begin.

  During this process, it was also discovered that the units bathtub piping (a limited common or owner-responsibility item) required replacement. Adelphia Plumbing completed this work. Although this was the owners financial responsibility, the Association agreed to split the cost, which totaled approximately $3,000.

  Following this, a $22,000 proposal was obtained from Liberty Maintenance to fully restore the unit (excluding the tub area) is attached. The Board approved the proposal, and the Association offered to cover the entire cost except for $1,500 of the tub repair invoice. Despite this, the owner declined.

  The Association also submitted a claim to its insurance carrier, which was denied. **********, the Association remained committed to assisting the owner and covering nearly all restoration costs.
  The unit remains in disrepair, and the owner has since filed suit against the Association. The ********************** carrier is currently providing legal defense.

  Despite repeated efforts, including a formal letter from Association legal counsel (attached), the owner has not agreed to move forward with restoring his unit. Multiple parties, including the maintenance manager, community manager, and board members, have visited the unit and attempted to resolve the situation. The owners ledger (attached from 1/2025 to present) reflects no history of late fees, further emphasizing the Associations fair and cooperative approach.

  The Board remains united and committed to resolving the matter in good faith. No personal agendas are at play and everyone involved is simply trying to make the owner whole. Unfortunately, the owners ongoing refusal to proceed with repairs has left the Association with no further options.
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23034756
  
  I am rejecting this response because:  I was not provided with a mailed statement regarding an August 2024 late payment until January 2025.  This was required per the Collections and Delinquency policy.  I was not informed of the dispute process or the Board decision in a timely manner (initiated upon receipt of statement in January and informed when I called in March).  As a homeowner with a high credit score who consistently pays all of my bills on time and attempted to work with this Board in good faith, I feel a responsibility to expose these business practices in an attempt to protect and inform other homeowners who may have also been a victim of these inordinate fees.  
  
  
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/17/2025

  Management works at the direction of the Board of Directors. The Board responded to Ms. ********** request on March 5th, 2025: In accordance with the previous denial for a waiver of late fees upon the first appeal by the homeowner and in conjunction with additional consideration of the above listed account balance history, the Board has reached a majority decision to DENY the fee waiver request for a second and final time. The inquiry should be considered closed, and the Board will hear no further appeals on this matter, all current assessments and fees are due and payable immediately by the homeowner.

  Business Response

  Date: 03/19/2025

  We will notify the Board of the homeowner's stance.  CAMCO was not the managing agent in August and formally took over management in November 2024; statements were sent after the initial 60-day ***** period after transition.  

  Customer Answer

  Date: 04/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23034756
  
  I am rejecting this response because:

  Camco is simply notifying the ********* of my response, which they are already aware of. I'll restate that I wasn't verified of an alleged late payment in August 2024 until January 2025 and late fees piled up during this time as well as during and after my dispute. These are confusing and predatory practices. 
  
  
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/18/2025

  As previously noted, Management works at the direction of the Board of Directors. Therefore, all we can do is submit the request along to the Board.  The Board previously responded to Ms. ********** request on March 5th, 2025:In accordance with the previous denial for a waiver of late fees upon the first appeal by the homeowner and in conjunction with additional consideration of the above listed account balance history, the Board has reached a majority decision to DENY the fee waiver request for a second and final time. The inquiry should be considered closed, and the Board will hear no further appeals on this matter, all current assessments and fees are due and payable immediately by the homeowner.

  Additionally,  CAMCO was not the managing agent in August and formally took over management in November 2024; statements were sent after the initial 60-day ***** period after transition.  Therefore, this complaint is being submitted against the incorrect entity. 

  Customer Answer

  Date: 04/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23034756
  
  I am rejecting this response because:  I understand that CAMCO took over after the initial fees, but unfortunately you are the current company representing this HOA and when I pointed out the procedures that weren't followed, I was dismissed. I recently received a letter from a lawyer representing the Board indicating that all late fees would be waived. I was forced to pay them while under dispute, so I am waiting for a $300 credit to be applied to my account to consider this resolved. 
  
  
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/05/2025

  Please direct your response to the Association through their legal counsel, who has reached out to you directly. Your message has been forwarded to the Management Team for their awareness.

  Customer Answer

  Date: 05/09/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23034756
  
  I am rejecting this response because: I received a letter from the HOA attorney stating that the Board agreed to waive all fees. I sent a message to CAMCO through the owner portal requesting a timeline on my account credit. ******************** indicated that they have to wait for Board approval. The BBB matter isn't resolved until my account is credited. I've been trying to resolve this since January. 
  
  
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/16/2025

  The late fee waiver has been processed and is reflected on your account. Please reach out to our team directly if you would like a copy of your ledger. Thank you. 

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22891737
  
  I am rejecting this response because:  I have been a resident here since 2009 and have made multiple complaints about the cleaning as well as fire extinguishers being outdated for over a year.  My complaints were ignored until I started going over the "community managers" head and even doing that, the cleaning issue is still not resolved.  They only addressed the fire extinguishers to avoid fines. The cleaners are certainly not in my building daily and when they do clean, all they do is vacuum.  I asked for the higher *** to review this link below, which clearly backs up my complaints, but they chose to spend money having their attorney send a letter instead of actually reviewing and addressing said issue.  Many have complained about their rude management and the cleaning issue with no solution FOR YEARS.  Their response and my proof don't align.  If they don't like what you are saying, they threaten to add fines to your account, which is exactly what they did here.  Pathetic.  They emailed my attorney to threaten me for matching energy and being rude back to their staff.  We pay $400 a month, and the upkeep of the buildings is supposed to be included, and I have the right to complain and be responded to instead of being ignored.  Lastly, many residents do not complain as much due to fear of retaliation by management and the fact that they are not responsive.  Proof is in the link.  I truly hope CAMCO and the 6.6 million dollars a year they make will start being put to better use regarding ****************  Any knowledgeable VP that cares would have stepped in and addressed these issues by now.   

  ***********************************************************
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/03/2025

  Cleaning for the *********************** is conducted daily by *******, the contracted cleaning company. Each building undergoes a full cleaning on a weekly basis. Any reported concerns are promptly addressed with KassCon, who takes corrective action as needed. No additional complaints regarding cleaning have been received from other community members.

  Business Response

  Date: 03/10/2025

  Attached is the scope of work for the building cleanings, providing clarity on their weekly responsibilities. Each building is cleaned once per week, not daily. If there are any specific concerns related to tasks within the scope of work, please let us know, and we will report them to the cleaning team to ensure they are addressed.

  Customer Answer

  Date: 03/19/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22891737
  
  I am rejecting this response because:
  
  Theyre lying.  Photos and links already proved that.  Im not going to continue to go back and forth when theyre not being truthful.  Faith told me they were on premise 5 days a week and is telling you one day.  Which is it? It took months for them to resolve simple dusting.  I saw the same cobwebs for almost a year. Theyre telling you one thing and residents another. Proof is in the link previously sent.  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid Camco HOA fees for my family's residence for the past 4yrs. Every year, the costs go up (understandable). In their declaration page(s), they state that any and all exterior repairs due to weather or aging are the financial responsibility of Camco, not the residents. In July 2024, I began an email chain with the President of our Camco, ***** *******. I still have all emails to share, if needed. Our 1st issue was the treeline was overgrown and stretching over our deck and rooftop. My reply was it'll be looked into. Within 3weeks, our home was infested with wasps that entered from the spigot on the deck, below the overhanging tree branch as well as the chimney which the other branch was resting upon. When I notified them of this, I was asked for photos which I provided. No action was taken and I eradicated the pests myself. Please note as I stated in the email to Ms ******* that these tree branches also hung over the path the high school students walk to and from school. It was and still is hazardous. The next incident was in the beginning of November. I emailed Ms ******* once again stating that the leaves from these overgrown trees where clogging all of my gutters and I couldn't reach the upper gutters with a conventional ladder. She stated that fall cleanup would happen after Thanksgiving. On Thursday of this past week, My heat stopped working in my house. I called an emergency HVAC technician to come out. He fixed the issue and told me that the intake was clogged with leaves. When I told Ms ******* and asked where to send my ***** **** she told me that they were not responsible for this. We pay premium money to this association who does not follow through on their end of the contract. This isn't only bad business, it's illegal/Breach of contract. Please alleviate us citizens of this horrible stewardship. I will be contacting Mr ***** as he is the owner of Camco management.

  Business Response

  Date: 12/11/2024

  CAMCO serves as the managing agent for the **********************************. Mr. ******* submits his monthly association dues to Carriage HOA, which are allocated toward the Associations operational and reserve expenses; he does not pay CAMCO directly. CAMCO follows guidance from the ****************** of Directors.
  In May, when Mr. ******* reached out, I informed him that the Board would be reviewing a proposal for the tree border areas throughout the community. However, the Board ultimately decided not to address the tree borders at that time due to budget constraints, as they had to prioritize the removal of dead or dying tree limbs across the community. It is important to note that the tree limbs Mr. ******* referenced were reviewed by the Arborist, who confirmed that they were neither dead nor dying and did not pose a risk to any personal property (see attached photo). I requested photos from Mr. ******* to confirm if he was referring to the same area.
  Regarding the wasp issue, I clarified that it was unrelated to the tree limbs. I asked Mr. ******* for more information on where the wasps were entering so that an exterminator could be dispatched, but I did not receive a response, and he stated that he resolved the issue himself. Mr. ******* also insisted that he wanted to prune the tree limbs himself, to which I advised him that he is not authorized to do so.
  In October, Mr. ******* inquired about gutter cleaning. I explained that a fall gutter cleaning is performed for all homes. He followed up in November, and I informed him that gutter cleaning was scheduled after Thanksgiving to ensure all leaves had fallen. The Board requests that gutter cleaning occur between the first and second leaf cleanups to address any remaining debris. The gutter cleaning is now scheduled for Monday, 12/16, and Mr. ******* has been informed. He has expressed concerns that leaves are impacting the performance of his **** unit; however, a leaf cleanup was already conducted in November (week of 11/18) by the landscaper, and another leaf cleanup is scheduled after the gutter cleaning on 12/18.
  Additionally, I have attached a photo of the rear of Mr. ******** home, showing that he has installed edging near his **** unit, which contributes to the accumulation of leaves and other debris, along with buckets placed near the unit. The Association is not responsible for repairs to individual **** units, and the issue with the **** system appears unrelated to the cleaning of gutters. For comparison, I have also attached a photo of Mr. ******** neighbors **** unit, which is free from nearby leaves and debris.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im responding to the request for more information on the on going violations that were be subjected to.  The community rules and regulations state specifically that, no noxious or loud noises are allowed within the community, but a whole home generator is allowed to operate at one home, that disturbs other community members while it runs at all hours of the day and night.  Weve attempted to work with the community and with CAMCO, who had a representative at my meetings with the board members, but they have turned a blind eye at our expense.

  Business Response

  Date: 12/11/2024

  The *************** approved installation of a generator next door to unit #*** prior to ************ being hired as the management company in 2021. The generator was installed due to medical issues.  Mr. ******* began complaining about the generator being noisy shortly after it was installed.  The Board reviewed the complaint,investigated the noise level and verified the generator was installed properly by the contractor and per the township code. 
  
  See the attached email chain through March of 2022 and from 2024. The new Board met with him in July of 2024 and informed him they supported the investigation from the prior board and the matter was closed.
  
  If you have any other questions, let me know.

  Customer Answer

  Date: 12/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22601742
  
  I am rejecting this response because: The noise level does not match the approved volume output of the generator.  There is a DB level noted on the forms and the level is greatly exceeded by the generator by double.  Double the volume that the generator owner claimed at the install.  The double volume was proven by a board member and CAMCO.  Were being taken advantage of by CAMCO and Deerfield because this problem can be addressed and is being ignored at our expense.
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, 

  On July 18, the HOA's attorney sent me a letter stating the issues and concerns I had were addressed and resolved.  He provided dates in April to support this.  I have emails from May showing the issues were not resolved, and in fact, some are still ongoing.  I am preparing a response to the attorney which will contain the emails dated in May but wanted you to know in case they provide you with the same information.

  I can be reached at ************ if you have any questions,

  ******

  e I received was at the end of June when I was told they were constructing a response. Follow up emails have also been ignored. I am paying $280/month, for my current dues, as well as $100/month per my payment plan. The *** is charging me $50/month due to the delinquent balance from when I was out of work, and they are not properly caring for my property, or responding to me.

  Business Response

  Date: 08/18/2024

  The Associations attorney has responded to the homeowner directly as the Board and Management were advised to not communicate with the homeowner further on this matter. See attached letter from Attorney sent on July 17th, 2024. 

  Customer Answer

  Date: 08/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21990109
  
  I am rejecting this response because the information Camco provided you is not true.  The emails and report I have attached document discussions and issues in May for the items they claim were resolved in April.  The report I've attached documents the erosion issue to which I am referring was already found and documented by a project manager employed by the Board to provide a report on issues within the community.:

   

  Attached to this email, you will find two emails with the Management company, as well as a report the *************** had completed in 2020.  The emails will evidence the following:

   

  The Attorney letter states the bike issue was resolved on April 27th, however, as documented in my email to the Management company:  On May 13th, I had a verbal conversation with the Property Manager.  During the conversation she repeatedly stated I will receive further violations if the Board or she sees a bike in front of my property.  She also stated again that the bikes are only allowed to be on my back patio, however, she then stated, my kids can't walk the bikes across the lawn, which is the only way they can get their bikes to my back patio.  On May 13th, I asked for a solution from the Board and Management company.  The letter from the Attorney is the only response I received.  

   

  The issue is not resolved if I am still at risk for receiving violations for "Storing bikes in the courtyard" when I have fully documented the bikes are not stored there, but are only there when in use.  The Board and Management company have not offered any alternative for what to do with the bikes during that time.

  Roof repair:  The Attorney claims the roof repair was completed on April 27th.  Attached is an email exchange with the property manager dated May 8th.  On that date, there were men on my roof making repairs, I happened to be working from home when this occurred.  When I reached out to the property Manager, she confirmed no repairs had been completed in April.  As you can see in her email, she was aware of this, and was also aware there was a lag between when she found  out the repairs weren't completed and when the work was done.  The repair ticket should have been re-opened and properly updated, but that was not done.  I am trying to find out the timeline from when she found out the repairs weren't completed to when the repairs were completed.  I also have stated that, as the homeowner, I should have been made aware as soon as she knew the repairs were not complete

   

  Erosion issue:  The Attorney states "alleged erosion" and claims a landscaper evaluated the issue and identified mulch build up and downspout issues as the cause.  Attached to this email you will find a report which was commissioned by the *************** of the *** and completed in 2020 to evaluate reserve requirements for the Community.  On page 20, the Project Manager identifies an erosion issue on the Northwest corner of the property.  They recommend an Engineer investigate the issue and design a solution for the problem.  The project manager also stated the issue needed to be addressed within 5 years.  

  This is the erosion to which I am referring.  As you can see from the pictures as well as the report, there is no mulch build up, and the downspouts are not causing the problem.  The issue is the drainage system, and the Management Company and *************** has ignored the issue for the past 4 years.  The issue needs to be addressed by an Engineer, and not a landscaper, and the Management company should have been starting to make plans for a remedy in 2020.

   

  Everything attached to this email was sent to Camco and their Attorney on Monday August 5th.  I have not received any response or even an acknowledgement of receipt of my email from anyone.  I again assert that Camco is not meeting their responsibility.
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon, I have filled out all the required paperwork to access the clubhouse in the *********************************. I have my Keri **** and was told 1-2 days but it's been almost a week without access which we pay for, so refusing access is not part of the agreement.I have sent over 10 professional emails and 12 phone call asking for help, and CAMCO refuses to solve the issue which is violation of our agreement. I want this sorted today.

  Business Response

  Date: 07/10/2024

  The tenants fob has been activated and it was completed prior to the complaint being filed. This is resolved. 

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAMCO Management manages our *************** for the **** Whenever we have property issues we fill out a form on Camco's website. Last year I filled out a form regarding the gutters that over flow ( as there are 3 large trees behind my condo that produce a lot of debris) and pour water down onto the back of my condo. A "repair" man came out and went up on the roof and took multiple bags of debris from the gutters away. Since then I have made multiple attempts to have the gutters cleaned again, I have sent video of the water pouring down from the overflow. Unfortunately at this point as we have had so much rain from October 2023 to present the water flowing down the back of the unit has found its way into my units basement ceiling. I have sent multiple requests for the back windows to be sealed and the gutters to be maintained with responses that just keep asking for more information, there is no more information. Ive sent video of the water, Ive sent pictures of the ceiling, which gets worse with every rain storm we have. I was told that if the leak is inside then its my responsibility and I've responded telling them that fixing the problem inside will be futile if they do not correct the problem on the outside.This has become a huge issue in my basement and I am afraid I will then incur problems with mold if this isn't addressed.

  Business Response

  Date: 06/13/2024

  Homeowner was made aware that there was a community-wide gutter cleaning that occurred in Fall 2023 and Spring 2024.  Window caulking would be at the homeowner's expense.  Photos of leaks provided did not show what seemed to be new leak damage and also some leaking towards the center of her ceiling which alludes to an internal plumbing issue.  Homeowner was also made aware that we are completing a community-wide gutter replacement project in the next couple of months. 

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Camco Management is the *** company that manages my neighborhood. I parked my vehicle on a side street in my neighborhood and the lawn mower company, hired by Camco Management, ended up completely rock chipping the side of my car when they were mowing (on an unforeseen day). I've called and emailed numerous times to management and only received one response that they will "get back to me". After following up repeated times for the last two weeks, I have not gotten a response. Have been completely ignored. I am submitting this complaint because of lack of the sheer lack of responsibility and communication from this company.F-

  Business Response

  Date: 05/10/2024

  Good morning.

  I will need more information to investigate on our end. For some immediate clarity, any vendor is hired by the approval of the Board and not CAMCO. The incident will result in the owner and landscape company sharing information and insurance information for the incident. This is a civil matter not an HOA matter. Once again, if I can have the name of the owner, name of the association, date of incident and any supporting information I can back into emails, calls and speak to the landscape company to connect to then the owner. Our systems are 100% trackable so, any call, email, etc. can be found...

  ******************* - President

  CAMCO

  *****************************************

  *****************

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst company ever. They took over one of the multiple fees I pay a month for my condo. I have NEVER been late for anything. I sent the pmt to the prior co (also the current HOA) and they took the utility pmt made out to the utility co and applied it as an excess pmt to HOA). I received a late notice 60 days later w a fee. Jumped thorugh hoops to prove it was paid on time and never sent to them by the HOA. They said they would have to speak to the account manager about waiving the fees. Just got a bill and it now has more fees tacked on to the unpaid late fees. This has been going on for 60 days and is ridiculous. All of my bills are auto paid and on time.