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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a National grid account per my credit report which I have never held or had any national grid account in my name ever. I am in the Military and have had no dealings whatsoever with them or any other or owe anyone,This has damaged me , slandered me, caused me to lose housing and more to date. The balance is $9,147 for National Grid what address this is for I do not know etc... This belongs to someone else and must be removed asap or a suit for damages of $50,000.00 will be filed asap.Business response
04/24/2023
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond in this public forum as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws. Details will be mailed directly to the consumer at the address provided within this complaint. If the consumer wishes to assert identity theft, we will require a copy of a police report and/or proof of residence at another address during the service dates the consumer complains of.
We apologize for the inconvenience.
Sincerely,
*********************************
Chief Compliance Officer
NRA Group, LLCInitial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I setup payment arrangements with these people for some medical debt. have been paying on it and they are reporting it to ALL 3 credit agencies as delinquent causing a severe loss of credit scores.. I have attached supporting emails to show recent payments. the first alert came on 4/1/23.. receipts clearly show this is false as it was paid on well beforeBusiness response
04/10/2023
Dear *******,
NRA Group, LLC does not have the consent of the consumer to respond in this public forum. The consumer can reach out to a compliance agent directly at ************************** for confidential discussion to this complaint.
Sincerely,*********************************
Chief Compliance Officer
NRA Group, LLC
Initial Complaint
04/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
this tradeline ******** has been created by unfair and deceptive means, in order to compel me to pay a debt which i do not owe. they have used my social security card as a matter of unauthorized use in order to create this tradeline on my consumer report where i receive no benefit violation 15 USC 1602p. which shall be punishable under 18 USC 1001 as they have submitted falsified documents to consumer reporting agencies in order to furnish information as i never had any preexisting contract which obligates me into any agreement with this company. this is a form of extortion since they Knowingly used my personal information without my consent making an extortionate extension of credit which shall be punishable under 18 USC 892. i demand you cease and desist all collection activity and delete this fraudulently created tradeline from my consumer report.Business response
04/11/2023
Dear *******,
Our office is in receipt of your correspondence regarding the above-referenced complaint.
In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the creditor. Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.
We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take 30 to 90 days to update consumer reports and this is also beyond our control.
Should you have any questions regarding this matter, please feel free to contact our office.
Sincerely,
************************************Chief Compliance Officer
Customer response
04/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
03/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I also request that NATIONAL RECOVERY AGENCY absolve me of all charges on the account, and that you take all appropriate steps to remove information about this account from my credit files.Business response
04/03/2023
*******,
NRA Group, LLC has received and reviewed the consumer's complaint. Upon review, we processed this account as an Identity Theft on March 14, 2023 and closed the account. We have also requested that the account be removed from the consumer's credit report with all three bureaus. Please note that this may take 30 days or longer to become effective and that this is beyond our control.
Sincerely,
************************************
Chief Compliance Officer
NRA Group, LLC
Initial Complaint
03/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I’ve tried calling this agency several times - they either do not return my call at all or hang up on me. I have independently called and confirmed with the company for whom NRA is supposedly collecting ******************* that I have no outstanding debts with them.Business response
04/07/2023
Dear *******,
Our office is in receipt of your correspondence regarding the above-referenced complaint.
In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the creditor. Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.
Should you have any questions regarding this matter, please feel free to contact our office.
Sincerely,
************************************
Chief Compliance OfficerInitial Complaint
03/23/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid balance in full Didn't report paid in full to *********** or *******. I called them 2x to try and get them to send the information to the credit bureau and they are rude and hung up on meBusiness response
04/03/2023
*******,
NRA Group, LLC is in receipt of the consumer's complaint. We have followed up with the Credit Reporting Agencies to ensure they received our deletion request. Please understand that this delay is beyond our control. The best we can do is ask for the deletion, however, sometimes it takes as many as 90 days for them to update their reports.
Sincerely,
************************************
Chief Compliance Officer
NRA Group, LLC
Initial Complaint
03/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not aware of this account. I have reached out to 3 Bureaus and NTL RECOVERY AGENCY to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have NTL RECOVERY AGENCY/ confirm that I have no account with them and Equifax and Transunion Bureaus can simply remove it from my credit report.Business response
03/21/2023
Dear *******,
Our office is in receipt of your correspondence regarding the above-referenced complaint.
In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the creditor. Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.
We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take 30 to 90 days to update consumer reports and this is also beyond our control.
Should you have any questions regarding this matter, please feel free to contact our office.
Sincerely,
************************************
Chief Compliance OfficerInitial Complaint
03/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am a disabled veteran. This business and TEP, was aware that it must request and receive payment from the ************************* The VA resolves billing issues with the community provider for ********* ****. ********** Call Center: ************, Monday-Friday from 8 a.m. to 8 p.m. Eastern Time. They are aware of this information and instead of collecting payment from the VA according to federal policy, they report to the credit bureaus as collection activity on my credit reports REPEATEDLY. Not only is this lowering my credit score everyday, this is HARASSMENT and traumatizing, as I am receiving daily notifications. Please have them remove the collection from all three bureaus and follow VA policy to request and receive payment as usual and appropriate. In addition, I have been advised that they are NOT to:*Infringe upon my right to privacy. 15 USC 1681(a)(4) *Harass me and abuse/traumatize me by causing a telephone to ring and text alerts and daily collection reports to credit bureaus. Under 15 U.S. Code 1692d- is in violation and under 15 U.S. Code 1692j. (5) *Violate 15 U.S. Code 1681b as I never had any business with this company nor have I ever given it my written consent to report anything on my consumer reports. Their actions are lowering my credit score everyday and lowering my credit score is a form of punishment. *Report medical collection as it is in violation and can’t be on my consumer credit report. Under 15 US Code 1681a (3) Violate FTC guidelines by reporting this account in my consumer credit report as/is a form of credit collection activity. It is NOT. It is in violation under 18 U.S. Code § 894 - Collection of extensions of credit Under (a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means (1)to collect or attempt to collect any extension of credit, or (2)to punish any person for the nonrepayment thereof, shall be fined under this title or imprisoned not more than 20 years, or both. Your repeated derogatory reporting of this account to credit bureaus is in violation of the FTC guidelines and is harassment. Cease and desist immediately. Delete this collection activity from my credit reports with each of the three credit bureaus immediately. Thank you.Business response
03/22/2023
Dear *******,
Our office is in receipt of your correspondence regarding the above-referenced complaint.
In acknowledgment of the complaint and to maintain client satisfaction, the referenced account was closed in our office and returned to the creditor. Since the account was only assigned to us for purposes of collection, we have no control over whether the creditor will pursue collection of this account by placing it with another collection agency or law firm.
We have also requested that the account be deleted from any consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take 30 to 90 days to update consumer reports and this is also beyond our control.
Should you have any questions regarding this matter, please feel free to contact our office.
Sincerely,
************************************
Chief Compliance OfficerCustomer response
04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
03/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
False, Inaccurate and defaming Information reported repeatedly to the Credit Reporting Agency. I didn't have an account with the company (**********) they claim I owe during the time in question. I have lived in Florida since the before the pandemic in 2020. I attempted to have this remedied via the ******** website, but the company (NRA) upheld the false information. I look forward to having them clear this up prior to the 30-day deadline.Business response
03/21/2023
NRA Group, LLC has received the consumer's complaint. We have resolved this complaint directly with the consumer.
Sincerely,
************************************
Chief Compliance Officer
NRA Group, LLC
Initial Complaint
03/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I also request that NATIONAL RECOVERY AGENCY absolve me of all charges on the account, and that you take all appropriate steps to remove information about this account from my credit files.Business response
03/06/2023
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond in this public forum as we do not have the consumer's written consent and/or HIPAA Authorization to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws. Details will be mailed directly to the consumer at the address provided within this complaint.
In the event we do have an account in the consumer's name, the consumer will need to provide a copy of a police report wherein any identify theft has been reported to law enforcement. We apologize for the inconvenience.
Sincerely,
*********************************
Chief Compliance Officer
NRA Group, LLC
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Customer Complaints Summary
226 total complaints in the last 3 years.
121 complaints closed in the last 12 months.