Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has added some random bill from ************ to my credit report. I have disputed it and they will not remove it. THIS IS NOT MY BILL. I am a 65-year-old woman and have lived in a home in ************** **** for 42 years, ************** has their own utility company and I have had my name on an electric bill for 42 years. I would have no reason to use ************* These people are rude and how can they randomly put something on your collections without notifying and verifying it is a debt I owe. This needs to be removed and they need to stop harassing me. Thank you

  Business Response

  Date: 06/24/2025

  NRA Group, LLC., is in receipt of the complaint. Unfortunately, because the consumer already told one of our representatives that she was contacting an attorney, we cannot discuss the account with the consumer, unless the consumer submits in writing that she is not represented by an attorney. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC. 

  Customer Answer

  Date: 06/24/2025

  I do not have an attorney and that is NOT what they were told They were told I have family members that are attorneys and to randomly accuse someone of a bill that does not belong to them as in my case is unacceptable. Imagine one day getting an alert that something was added as a collection to your credit. NO documentation No phone calls No letters in the mail. *** a company that has scammed people before.  THIS IS NOT MY BILL.... *** then they transfer the bill from collection company to collection company without any documentation that the bill is mine is wrong. They need to show me any documentation that this is my bill, and they cannot because there is none. 

  Customer Answer

  Date: 06/26/2025

  
  
   Complaint: 23507291
  
  I am rejecting this response because:I do not have an attorney and that is NOT what they were told They were told I have family members that are attorneys and to randomly accuse someone of a bill that does not belong to them as in my case is unacceptable. Imagine one day getting an alert that something was added as a collection to your credit. NO documentation No phone calls No letters in the mail. *** a company that has scammed people before.  THIS IS NOT MY BILL.... *** then they transfer the bill from collection company to collection company without any documentation that the bill is mine is wrong. They need to show me any documentation that this is my bill, and they cannot because there is none.
  
  
  Regards,
  
  ***** Renee ******************************************

  Business Response

  Date: 06/27/2025

  Attached you will find a copy of the email that the consumer sent to us on 6/23/2025, stating she has an Attorney. We are currently awaiting documentation from the creditor. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******************* I do not have a contact with National Recovery Agency, they did not provide me with the original contract as requested.

  Business Response

  Date: 06/27/2025

  NRA Group, LLC. is in receipt of the consumers complaint. Additional time is requested to complete our investigation with our client as we are currently awaiting the requested documentation from our client. Sincerely, ***** **********, Compliance Agent, NRA Group LLC.

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why NRA Group LLC is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 5708 Amount Disputed: $2089

  Business Response

  Date: 06/27/2025

  NRA Group, LLC., is in receipt of the consumer's complaint. Unfortunately, we can not find any account under the consumer's name for the amount specified. If the consumer can provide the full account number it may help us locate her account. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/17/2025 received a fraudulent collections claim from this company for the total of $500.00 reported on my credit report. Phone number they have listed will ask you a to press 1 2 or 3 depending on what you need. press 3 for questions about an item reported on your credit report, it then hangs up on you. called 3 times at 3:40pm 3:41pm and 3:43pm. unable to get a human being on the phone to tell me what this is in reference to. to the best of my knowledge i am not delinquent on any accounts. this lowered my credit score 43 points.

  Business Response

  Date: 06/23/2025

  NRA Group, LLC., is in receipt of the consumer's complaint. The consumer's account, which is owed by the Current Creditor, Account Solutions for Account Payment Processing, was closed on 6/19/2025 at the request of the current creditor. We have sent notification to the credit bureaus of this, and it can take them ***** days to update the consumer's report, this is out of our hands. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC. 

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that this company placed something on my credit report. I did not receive a letter or a phone call about this issue I called the number I googled and got a representative she stated that they have a issue more than 100 people have called stating that this is incorrect and and fraud I asked for a manager got ***** he was rude and stated that they are waiting on the client I advised him that he needed to submit a request to have this deleted he hung up I have no account number nothing and they placed 500 on my credit report for 123 ******** and I never had a loan with them this needs to be removed or I will be doing legal action for fraud

  Business Response

  Date: 06/23/2025

  NRA Group, LLC., is in receipt of the consumer's complaint. The consumer's account, which is owed by the Current Creditor, Account Solutions for Account Payment Processing, was closed on 6/19/2025 at the request of the current creditor. We have sent notification to the credit bureaus of this, and it can take them ***** days to update the consumer's report, this is out of our hands. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC.

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  However, I would like to still state that this company still has not told me who what when about this company from 2019 called 123 cash now I advised that I needed signed agreements and what bank account this money was sent to and they will not provide a number to call or anything to file a police report.A fraud alert has since been placed 
  Regards,
  
  ****** *******
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2025, I received a text message from ************. It stated it was to my name, and my address, with an account number ******** (please note, the account number does not match my account number at this medical practice - ********. It said "National Recovery Agency is a debt collector attempting to collect a debt and any information obtained will be used for that purpose. This number doesn't reply to text messages, except for STOP to unsubscribe. Creditor: South Jersey Gastroenterology; Reference: 8523; Date of Notice: 06/02/25; Dispute Deadline: 07/17/25; Debt Origination: 01/02/25; Amount Owed as of 01/02/25: $889.00; Interest amount: $0.00; Fees: $0.00; Payments and Credits: $867.85; Total Debt Amount: $21.15. To make a payment please visit ******************************************************************************************************************************************* National Recovery Agency ***************************************** Email ************************************************ ************** This number doesn't reply to text messages. NRA Group, A Debt Collector: We understand that setbacks happen. Visit *************************************** to pay or call ************ for help. This number doesn't reply to text messages, except for STOP to unsubscribe." Some of the information online was conflicting about who this entity was and it appeared fraudulent. As a result, I called South Jersey Gastroenterology who advised that my account was fully paid and my balance was $0. Also, they said they work exclusively with *************** for debt collection purposes and that IC would contact me if there was a valid debt - not National Recovery. The phone number for ** did not match the phone number in my text. As a result, I've concluded this is fraudulent. I replied "STOP" to unsubscribe. I want someone to look into this fraudulent issue.

  Business Response

  Date: 06/23/2025

  NRA Group, LLC., is in receipt of the consumer's complaint. The consumer also filed 250612-21502501 with the **** on , in which we replied that we are investigating the consumer's claim. We are currently awaiting the response from the Original/Current Creditor ************ GASTROENTEROLOGY. We request additional time as we await their response. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC. 

  Business Response

  Date: 07/07/2025

  The account was closed as disputed and returned to the creditor on 6/30/2025, as the creditor failed to respond to our requests for documentation. The credit bureaus will be notified of this and this can take them ***** days to update the consumer's credit report, which is out of our hands. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC. 

  Customer Answer

  Date: 07/08/2025

  Complaint: 23460535
  
  I am rejecting this response because:
  The Company requested additional time to investigate my complaint and the BBB opted to close the matter due to my lack of a response to their request for additional time. In my view, adequate closure would require the company to provide a response on the merits, not a request to BBB for additional time. 
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/11/2025

  The account was closed as disputed and returned to the creditor on 6/30/2025, as the creditor failed to respond to our requests for documentation. The credit bureaus will be notified of this and this can take them ***** days to update the consumer's credit report, which is out of our hands. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******. DOB: **********. Social: 5620. Partial Account number ************* company is attempting to collect a debt. I dispute that debt. This account does not belong to me. Ive never done business with SRP SALT RIVER PROJECT. In addition, *** disputed this debt with the consumer reporting agencies.

  Business Response

  Date: 06/11/2025

  NRA Group, LLC., is in receipt of the consumer's complaint. Please allow us additional time to investigate this with our client. Also, if the consumer believes this debt is due to id theft, the consumer will need to file a police report, and/or FTC id theft report and send copies to *************************** Sincerely, ***** **********, Compliance Agent, NRA Group, LLC.

  Business Response

  Date: 06/13/2025

  Please find the attached copy of the bill from SRP - Salt River Project. If the consumer believes this debt is the result of identity theft, they will need to file a Police report and/or FTC ID Theft report, and provide copies to *************************** The account has been marked as disputed and will remain open and active. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC. 

  Customer Answer

  Date: 06/23/2025

  This is not my account. I refuse to pay this debt. I will retain an attorney and file suit. **** and FDCPA violations. 

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

  Business Response

  Date: 05/30/2025

  NRA Group, LLC. is in receipt of the consumers complaint. Additional time is requested to complete our investigation with our client. Sincerely; ***** **********, Compliance Agent,NRA Group LLC.
  

  Business Response

  Date: 06/02/2025

  Debt collectors are typically third parties, and their relationship with the consumer is separate from the creditor's agreement, meaning they are not signatories to the arbitration clause. Because debt collectors are not parties to the agreement containing the arbitration clause, they cannot enforce it  Please find the attached billing ledger from the original creditor, ****************************************, that still owns the debt. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. I am writing to request that you block the following fraudulent information from my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.

  Business Response

  Date: 05/20/2025

  NRA Group, LLC., is in receipt of the consumer's complaint. We do request more time to investigate this issue with our client. Also, the consumer is citing 15 U.S.C. 1692g(b), demanding proof of legal standing. That is not part of 15 U.S.C. 1692g(b), which states the following: If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Collection activities and communications that do not otherwise violate this subchapter may continue during the 30-day period referred to in subsection (a) unless the consumer has notified the debt collector in writing that the debt, or any portion of the debt, is disputed or that the consumer requests the name and address of the original creditor. Any collection activities and communication during the 30-day period may not overshadow or be inconsistent with the disclosure of the consumers right to dispute the debt or request the name and address of the original creditor. ***Attached is the Validation Letter that was sent to the consumer on 2-26-2025. We have also requested the bill from the creditor, National *************** who still owns the debt. *** does NOT own the debt, we are a 3rd party debt collector.

  Additionally if the consumer is claiming Identity Theft, they will need to provide *** with a copy of their police report and/or a copy of their FTC ID Theft report. 

  Sincerely, ***** **********, Compliance Agent, NRA Group, LLC.

  Business Response

  Date: 05/21/2025

  Please find the attached copy of the bill from National Grid, billing date was 5/9/2024. Sincerely, ***** **********, Compliance Agent, NRA Group, LLC.

• Initial Complaint

  Date:05/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with NATIONAL RECOVERY AGENCY.i do not have a contract with NATIONAL RECOVERY AGENCY.they did not provide me with the original contract as I requested

  I have called them to provided me when did I request service with them never have I ever had service with them an getting charged I want the correct contract where I signed to get service from them an wanna put it in my report I demand it be removed Im not aware of that charge or knowledge about it 

  Customer Answer

  Date: 05/19/2025

  I have called them to provided me when did I request service with them never have I ever had service with them an getting charged I want the correct contract where I signed to get service from them an wanna put it in my report I demand it be removed Im not aware of that charge or knowledge about it 

  Business Response

  Date: 05/19/2025

  NRA Group, LLC. is in receipt of the consumers complaint. Additional time is requested to complete our investigation with our client. Sincerely; ***** **********, Compliance Agent, NRA Group LLC.