Reviews

This profile includes reviews for Ally Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ally Bank has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ally Bank

  1100 Virginia Dr Ft Washington, PA 19034-3276

• 

  Ally Bank

  PO Box 951 Horsham, PA 19044-0951

Review Details

• Review fromRODNEY S

  Date: 11/19/2024

  1 star
  NEVER EVER do business with Ally Bank. My son is on a fire department water rescue team and was deployed to the ** mountains due to the historic flooding. As such, he was a bit late on a car payment and could not contact Ally to make a payment over the phone due to no cell tower coverage. In turn, his credit score was hit hard. I chatted with Ally, and they refused to take this into consideration. Stay away from ****. You would have thought they would have helped out. So, Ally, next time you need to be rescued from a car wreck, house fire, or require EMS support, feel ashamed!

• Review fromKristina K

  Date: 11/19/2024

  2 stars
  I have financed a few cars with Ally.They make it Extremely Difficult to pay off your loan so they can get more money. You can ************* it but makesure you calculate the daily interest & hope it gets to them before another daily fee hits.Never Ally again

• Review fromDavid W

  Date: 11/13/2024

  1 star
  This company is no good i have paid multiple times on my auto loan and it keeps getting returned. I am so done with this company I will never recommend or go through this company again They don't know how to keep there facts start. They tell u one thing and they do another.

• Review fromCharles M

  Date: 10/09/2024

  1 star
  The most abysmal customer service. Ive never gone in circles so much for months over such simple issues. I was excited about the spending buckets and being able to organize my finances. It is NOT worth it. Some people here complain about not being able to get their money or the account frozen. Im nervous of that - if I cant get customer service to even respond to my actual question (canned statements galore), if my account were frozen Id be terrified. Try to find some other bank first. Please.

• Review fromMichelle W

  Date: 09/25/2024

  1 star
  I had Zelle connected to my Ally account and was using it for years then one day ****, it disappeared. I am unable to Zelle anyone. I called customer service and was bounced around and escalated to manager. They said someone else was using my phone number. How can that be? It was already connected to my account. They are useless.

• Review fromJames R

  Date: 09/10/2024

  3 stars
  I am writing to formally express my concern and dissatisfaction with Ally Bank's policy requiring customers to provide a traditional physical home address as a permanent address in order to access banking services. As someone who resides in an RV park, I believe that this policy unfairly discriminates against individuals who choose non-traditional living arrangements, including RV dwellers, tiny home residents, and others who do not conform to the outdated notion of "permanent" housing.While I understand that federal regulations such as the USA PATRIOT Act and the Bank Secrecy Act (BSA) impose certain Know Your Customer (KYC) requirements for anti-money laundering purposes, I believe there are more inclusive methods of compliance that do not prejudice individuals living in RVs or similar circumstances. Many states, including ***** and *******, recognize RV parks as legal residential addresses for various official purposes, such as voter registration, vehicle registration, and tax purposes. Therefore, I see no valid reason why Ally Bank cannot accommodate RV parks as valid residential addresses for banking services.This policy creates an unnecessary and burdensome barrier for a growing population of U.S. residents who live in RVs and other mobile homes. By denying these individuals access to basic banking services or requiring alternative, cumbersome solutions like mail-forwarding services or using a family member's address, Ally Bank is creating a systemic bias against non-traditional living arrangements. This is particularly concerning given that a significant number of Americans are adopting these lifestyles, either out of necessity or by choice.

• Review fromBen G

  Date: 09/10/2024

  1 star
  Has good products and accounts but terrible support and policies. I was a happy customer for years before they both closed my accounts and banned me for life. I asked why I was banned and was told vaguely that it was due to 'suspicious behavior.' I explained and offered to prove I was exclusively transferring money to other accounts in my name, but they were unyielding in their absolute lifetime ban, without trial or consideration. I wish they would reconsider because I did nothing wrong.

• Review fromDesiree I

  Date: 09/06/2024

  1 star
  Horrible experience. Been with this bank for a couple of years, and as soon as I can Im closing the account. This bank just has scripted formalities they read off and never offer any resolve for the customer. The features that they offer NEVER work the way they should. Then instead of helping you as a customer, they will villainize you and treat you like a criminal. Im a 1099 worker and I receive payroll checks from multiple places. I always deposited them through mobile app. The last time I did this, my check was flagged by loss prevention and my account was blocked. There is nothing really worth while in having an account with this bank. Please check elsewhere to get the best service and ALL your actual banking needs met. Dont waste your time!

• Review fromkae g

  Date: 08/28/2024

  1 star
  This the worst company ive EVER been with and I have at least 3-4 credit cards with a 730+ credit score! These people will hold your money for 30+ days if you over pay, then tell you theyll mail the check, wont do it until 10 days AFTER the 30 days then tell you to wait another 30 days plus the 10 days to mail it again once you tell them you never received it. I closed this account in July because of this BS and I still have yet to receive the $500 I over paid! This the worst type of company to EVER work with and I will report them everyday at this point cause its starting to feel like stealing and its a finance company like I NEVER had them wait this long on a payment or ever been late so Im confused wheres my money!?

• Review fromAmber G

  Date: 08/21/2024

  1 star
  If I could give a negative I would. They accepted my full payout from a total loss vehicle instead of the payoff amount. I found this out after waiting for the check that was shown sent on my insurance app. Now **** even agrees they shouldnt have accepted full amount but I have to wait 15 business days to process. We are talking around $5,000 they owe me. Also put the payoff date as yesterday (when I called to find out what was going on) instead of 7/31 when I sold it to my insurance as a loss. I was $788 behind once and they came and picked up my vehicle. Now they want to hold thousands from me that they should have never accepted.