Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Ally Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Reviews

This profile includes reviews for Ally Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ally Bank has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Ally Bank

      1100 Virginia Dr Ft Washington, PA 19034-3276

    • Ally Bank

      PO Box 951 Horsham, PA 19044-0951

    Customer Review Ratings

    1.14

    Average of 153 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kendall P.

      Date: 10/17/2022

      Worst bank you'll ever have. Filed a complaint and 17 days later still have a fraudulent charge on my account and they keep sending me stupid emails that I need to make a deposit even though they have not fixed the fraud. They froze my debit. The customer service is horrible. You can wait over an hour to get through and they are worthless

    • Cynthia N

      Date: 10/07/2022

      I have sent a letter to the CEO and Vice President of Communication regarding the attempts I have made in regards to second authentication. I have also spoken to numerous people in IT and Customer Service in order to get this resolved. I requested this back on August 26th and as of today, October 7th it has not been resolved. I have asked the CEO to call me back to no avail. I have spoken to two supervisors who stated they would stay on top of this request. As of today no verbal communication from them either. If I could give them a zero I would. There is no communication from their department and you cannot even talk to a supervisor in the IT Department. They treat their customers very poorly

    • Deborah M

      Date: 10/06/2022

      Ally Bank is the worst. If you like waiting on hold for hours then Ally Bank is for you. Trying to close an account of someone who has died makes a root canal seem like fun. I have never dealt with a company that cares so little for their customers.

    Ally Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.