Complaints
This profile includes complaints for USCB Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 51 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never seen this company and I have never owed them money before Im just now seeing this and I want to get it removedBusiness Response
Date: 09/23/2024
We have placed the consumers account in a disputed status. Attached please find copies of his enrollment agreement, payment history as well as his unofficial transcripts with my client, US Career Institute. The consumer has an outstanding tuition balance due to the school.
This entry will not be removed from the consumers credit history by USCB Corporation as this is a valid entry. It will be updated to a disputed status. We are happy to assist the consumer with a payment plan to resolve his balance. We recommend the consumer contact our office to discuss further options.
Sincerely,
***** ********
Accounts Manager
FILE AHP0148426Customer Answer
Date: 09/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ********Initial Complaint
Date:09/10/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
USCB Corporation is reporting faulty information to my credit report! I ask them to send me validation and with a contract saying that I owe with signatures and a break down of what I owe them for. They are a debt collector agency and I do not have a contract with them.Business Response
Date: 09/13/2024
As per the customers request we have requested this entry be removed from his credit history. We do recommend he contact the original creditor, ************************** to resolve his tuition balance.
Sincerely,
***************************
Accounts ManagerFile ST20248525
Customer Answer
Date: 09/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:08/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation showing I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6) The purchase agreement 7.) Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692d) you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.Business Response
Date: 08/22/2024
As per the consumer's request we have stopped all collections on this account & returned the file to the original creditor. USCB Corporation has not placed this entry on the consumers credit report. I would recommend ********************** reach out the ************************ to resolve her balance.
Sincerely,
***************************
Accounts ManagerFILE AS10079559/AC2305516
Initial Complaint
Date:07/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying USBC for a while now on collections from my schooling at ********************. However, I am being contacted by the department of education for the same debt that I am paying USCB. Do they not report I am already paying the collection company? I feel as if I am possibly being scammed and not sure what to do. It is negatively effecting my report.Business Response
Date: 08/02/2024
We received the consumers complaint concerning her account with our client, **************** Group. I've attached a copy of her enrollment application as well as an itemized tuition statement from the school & itemized account statement from my office. The schools statement DOES not yet reflect her last payment to my office. The consumer has been paying making payments to reduce her outstanding tuition balance.
The balance in my office is owed directly to **************** Group due to the withdrawl from her Cosmetology program. This balance has nothing to due with her Federal Loans. This is the tuition balance owed for her particpation in the program. When she withdrew from the program a portion of her loans were returned resulting in this balance. If she is being contacted byr the ********** of ********* it is likely for the loans taken for this program.
Because she has been making regular payments to my office USCB Corpration has not reported this to her credit history. If she is seeing something negative on her credit it is not from my company.
If the consumer has further questions, I would recommend she reach out to the ************************ at ****************, they will gladly review her tution & loans with her.
We will continue to process her payment on the 16th of each month unless we are otherwise instructed. I am also happy to address any additional questions she may have for our office. I can be reached on my direct number ************.
Sincerely,
***************************
Manager
FILE EMP00011724Initial Complaint
Date:07/03/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally demand that USCB Corporation ***************************** and ************************ to cease and desist all communication regarding an alleged debt associated with ************************, account number **********, which you are attempting to collect.I am asserting that this debt is erroneous and fraudulent for the following reasons:Fraudulent Representation: ******** College has falsely claimed that I attended their institution. I have never enrolled, attended, or received any educational services from *************************Lack of Verification: The debt you are attempting to collect has not been properly verified. There is no evidence that I owe any amount to ******** College.Legal Rights: Pursuant to the Fair Debt Collection Practices Act (*****), I have the right to request validation of the debt claimed, and until such validation is provided, all collection activities must cease.Therefore, I demand that USCB Corporation ***************************** immediately cease all communication regarding this alleged debt. Any further contact from your company on this matter will be considered a violation of the ***** and other applicable state and federal laws.Please confirm in writing within ten (10) days of receipt of this letter that you have ceased all collection efforts and that my account has been closed and any erroneous information removed from your records and all three of my credit reports.Failure to comply with this request will leave me no choice but to pursue all available legal remedies, including filing a complaint with the ************************************ (CFPB) and seeking damages for any violations of my rights under the law.Thank you for your prompt attention to this matter.Sincerely,*************************Business Response
Date: 07/09/2024
We received ****************** complaint as well as an email from her on 07/03/2024 advising us to cease & desist. We complied to her wishes as of 07/03/2024. No further contact has been made with the consumer & the file has been returned to the original creditor. No entries were placed on her credit history by our company.
For any further information the consumer should contact ******** College directly to resolve her tuition balance.
Sincerely,
***************************
ManagerFILE AS20061410
Initial Complaint
Date:06/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt collection company is calling at all hours hqrassing me which makes this company in violation of debt collection laws, I have no medical debt and this harassment needs to stop. I have seen no medical bill that states I owe a dime anywhere. Provide the details of this debt and how you became the buyer of it. Who the orgional debtor is. The amount. I would also like to know how you got my unlisted phone number and without proving I in fact owe any debt for you to collect. I want **************************************************************************************************** Stop calling me to. I want to be compensated for the harassment since March tBusiness Response
Date: 06/17/2024
As per the consumers complaint we have stopped all communication on this account & have returned the file to the original creditor Penn ****** School. Attached please find a copy of the signed enrollment application for a minor childs enrollment in my clients *********** program. ************ signed as the responsible party for the tuition of this enrollment.
I would recommend ************ reach out to the school to resolve her past due balance on this account. For any further questions, she can also contact my office.
Sincerely,
***************************
Manager
FILE 23651856Initial Complaint
Date:06/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like your assistance with this company. I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature in writing and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report in writing. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6. The purchase agreement 7. Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this trade line from all consumer reporting agencies immediately. SCRA debtBusiness Response
Date: 06/25/2024
As per the customers request, we have stopped all collections on this account & returned the file to the original creditor Penn ****** School. We recommend the customer contact the school directly to resolve her tuition balance.
Sincerely,
***************************
Accounts ManagerFILE 23650698
Initial Complaint
Date:06/01/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for a debt with US Career Institute.The collector is USCB Corporation.I never had a contract with this company. I never received the original contract. I have been scam or identify fraud. I want to get this matter solved before it go on my credit report. Please help. I have been disable for 2 years due to a work injury. Im not working due to my chronic pain. Thank youBusiness Response
Date: 06/04/2024
As per the consumers request we have stopped all collections on her account with my client, US Career Institute.
Her student records indicate she enrolled on 1/15/2024 and her review period was through 1/20/2024 (five full days after enrolling), she called and cancelled on 1/26 (after submitting a quiz outside of review on 1/24). Accordingly, she was advised of the cancellation balance and was responsible for the $150 registration charge, $29 application, charge and for 25% of the tuition, and she has incurred three late charges for non-payment prior to collection referral as only her first payment was made. Her balance is correct. We have attached a copy of her enrollment agreement as well as payment & grade history. We recommend ************** reach out to the school directly to resolve her past due tuition balance.
Sincerely,
***************************
Accounts ManagerFile AHP0148893
Customer Answer
Date: 06/13/2024
I dont know how the business got my address or phone number. They dont have my social security number. This is fraudulent. Please take further action with this matter. I will go to make a police report to protect me. Thank You ?? BBB
Initial Complaint
Date:05/27/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB,I would like help with a debt that USCB Corporation has charged against my credit. I did not consent to my information to be sold to a debt collector and I am not enrolled in *************************** and have not for years. Every so often, USCB closes my debt and then reopens it. I no longer have a job and I would like this debt to permanently be wiped from my credit.Business Response
Date: 05/30/2024
As per **************** request, we have placed her account in a disputed status. Attached please find a copy of her signed enrollment agreement with our client, ************************. USCB Corporation has not purchased this debt we were hired to collect the past due tuition balance of $1368.00 due on ******************** account. According to her student records she is still a student & this enrollment was not cancelled. We are more than happy to help her properly cancel this account & only pay for the portion of the program she has completed. We recommend she contact our office to resolve her balance.
Sincerely,
***************************
Accounts ManagerFile 23336055/TH70271550
Customer Answer
Date: 05/31/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:03/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm reaching out urgently to address the discrepancies on my credit report, stemming from the sharing of my personal information with credit bureaus. This has caused significant financial and emotional distress. As outlined in 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be handled confidentially. Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I haven't provided. The inconsistencies associated with USCB CORPORATION have negatively impacted my financial situation, necessitating immediate correction. Furthermore, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances. Below, you'll find my account details for your reference: Account Number: ************** I urgently request a comprehensive review of my account, prompt rectification of the credit report inaccuracies, and strict adherence to federal laws governing my information. Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is greatly appreciated. Sincerely,Business Response
Date: 03/22/2024
We have placed the consumers’ account with our client ****** ********* ***** in a disputed status. Attached please find a copy of the consumers enrollment agreement as well as an itemized tuition statement. The consumers record with the school indicate there is a balance due of $2077.00 due to the drop of the program on 12/15/2020. Our records indicate that we are reporting this information accurately to the credit bureaus.
We are happy to assist the consumer with a payment plan to help resolve this balance. We can be reached at ************.Sincerely,
***** ********
ManagerFILE **********
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