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Business Profile

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USCB Corporation
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for USCB Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************************** I do not have a contract with USCB Corporation. They did not provide me with the original contract as requested.

      Business Response

      Date: 06/24/2025

      We received the consumers complaint concerning her outstanding tuition balance due to our client, ***********************  Attached please find a copy of her signed enrollment agreement.   

      On 01/28/2025 we received an online dispute via E-Oscar. The consumer requested proof of debt.   We mailed a copy of her enrollment agreement to the address on file on 02/03/2025.  That letter was returned by the post office as a bad address on 02/18/2025.  No further contact from the consumer. 

      On 06/04/2025 we received another request of proof of debt via E-Oscar.  We were able to obtain a new address from the dispute & a copy of that enrollment agreement was mailed to the address listed on this complaint on 06/05/2025.

      We have properly validated this debt under the guidelines of the ***** & are happy to work with the consumer on a resolution of this balance.  We do have options available & would suggest the consumer contact our office & speak with a representative. 

      Sincerely,

      ***** ********
      Manager

       

      FILE EMP0011380

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In violation of both **** and *****, the letter I received from **** did not inform me of my right to dispute this fraudulent alleged debt within 30 days of receipt. I do not owe this debt or any debt to USCB Corporation, or to any third party, USCB Corporation is stating to represent. I was a victim of identity theft and had a plethora of accounts fraudulently opened in my name. I have enclosed a copy of FTCs id theft report to this letter. As it is apparent that this alleged account was opened fraudulently, it is unconscionable that USCB Corporation chose to initiate collection efforts, without notifying me of my legal right to dispute. Per **** and FDCPA, all reportable information must be true and accurate prior to reporting. As such, I formally request that all further collection activities immediately cease. By means of this letter, USCB Corporation is notified that should adverse information be reported to my credit reports, and/or if collection activities continue, appropriate legal action will be taken.

      Business Response

      Date: 06/13/2025

      As per the customers request we have stopped all collections on this account. 

       

      Sincerely,

      ***** ********
      Manager 

      FILE 51172627-C95707

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This entry stems from a consumer lease I returned under a satisfaction guarantee.

      Business Response

      Date: 06/10/2025

      We received the consumers complaint concerning her account with our client *************************  We have placed her account in a disputed status & have attached a copy of her enrollment agreement as well as tuition statement for her enrollment in the Paralegal Studies program.  When she enrolled she agreed to make monthly payments regardless of if she was participating in the course or not.  Because she stopped making payments & never cancelled her enrollment the school has indicated the full tuition balance is due.  She has completed 66% of the program. 

      This entry has nothing to do with any lease she returned under a satisfaction guarantee.  We do recommend she contact our office to see what options are available.

      Sincerely,


      ***** ********
      Manager

      FILE AS30067254

       

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello . This company calls excessively daily even after I asked them to contact me in writing only with information regarding this matter . I will be filing with the *********************** in my state as well as they list themselves as the original contractor on the credit report and I have no such contract with them and never have . I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) I request Documentation that shows I agreed to pay this debt with my signature and documentation that shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. I gave No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) I request a copy of your state license, including license number that gives you rights to collect in my state. 5.) I request The purchase agreement. 6.) And request You Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), I hereby notify you again to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately. This needs to be removed from my credit report immediately.

      Business Response

      Date: 06/03/2025

      As per the customers dispute we have closed this file & returned it to the original creditor.  Any entries to Ms. ****** credit history have been removed.  That request was processed in my office today. 

      We do recommend she contact the original creditor to resolve her outstanding tuition balance. 

      Sincerely,

      ***** ********
      Manager

      File PF30240752

      Customer Answer

      Date: 06/05/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending the removal of the account from all 3 credit bureaus.  

      Regards,

      ***** *****

    • Initial Complaint

      Date:05/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The agency used deceptive tactics during the collection process.

      Business Response

      Date: 05/20/2025

      As per our clients request this account was closed & removed from our office on 04/02/2025. This agency has closed our file, marked our records accordingly.  Any entries to the customers credit history have been deleted.


      For any further information pertaining to this account, the customer should contact ************************ directly to resolve their balance.

      Sincerely,

      ***** ********
      Manager

      FILE 23937834

    • Initial Complaint

      Date:05/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* Sandoval ******* ********************************** May 8, 2025 USCB Corporation ************************************************ Re: Dispute of Alleged Debt and Request for Validation Dear USCB Corporation Representative,I am writing to formally dispute the alleged debt you claim I owe, purportedly originating from **************************. I request that you immediately cease all collection activities and remove this account from my credit report.The reasons for my dispute are:1. ************************** is not an accredited institution, and I did not receive the educational services promised.2. I exercised my right to cancel within the allowed time period, as stated in the enrollment agreement. Therefore, I do not owe any amount.3. I do not have a contract with USCB Corporation or any other debt collector, and I did not authorize anyone to collect this debt on behalf of the original creditor.Pursuant to the Fair Debt Collection Practices Act (FDCPA), I request that you provide me with:1. A copy of the original contract or agreement.2. A detailed statement of the amount claimed, including any interest or fees.3. Verification of your license to collect debts in my state.Failure to provide the above documentation will result in my presumption that the debt is invalid, and I will take further action to protect my rights.I request that you take the following actions:1. Immediately cease all collection activities.2. Remove this account from my credit report.3. Provide written confirmation of the removal within 10 days.Please confirm in writing that you have received this letter and will comply with my requests.Sincerely,******* ******** ******* **: ************************************ (****), ************************ (***)

      Business Response

      Date: 05/09/2025

      As per the customers request we have ceased all collections on this account & returned the file to the original creditor, ***************************  We have requested all 3 credit bureaus remove this entry from their credit history.  That request was processed today. 

      For any further questions please contact the original creditor.

      Sincerely,

      ***** ********
      Manager

      File ST20325833


    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi BBB, I would like your assistance with this company. I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6) The purchase agreement 7) Swear under penalty of perjury you were present during the alleged debt 8) Documentation that the legally required paper collection notice and opportunity to dispute was mailed to my address If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

      Business Response

      Date: 02/04/2025

      As per the customers request we have ceased all collections on this account.  Please contact the original creditor, ************************ for any further information.

      Sincerely,

      ***** ********
      Manager


      File PF40153670

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is trying to bill me for something that is not mine and has placed it on my credit file

      Business Response

      Date: 01/28/2025

      As per the customers request we have stopped all collections on this account & returned the file to the original creditor.  Any entries to Mr. ********* credit report from USCB Corporation will be deleted.

      Sincerely,

      ***** ********
      Manager

      FILE ST2032681

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed this form several times to dispute this claim. I have not received the requested information & when I called customer service, they were so rude. I want to dispute the debt because I think: - This is not my debt. - I want you to send me the name and address of the original creditor.

      Business Response

      Date: 11/01/2024

      We have placed the customers account in a disputed status. Attached please find a copy of the invoice for our client iCare Transportation. The customer was transported on 09/27/2023 from *********************************** to Fairfield Nursing & Rehabilitation Center.  There is a balance due for this transport in the amount of $45.40.

      The original creditor is:

      iCare Transportation Services
      *******************************************************************************************

      If the customer has any further questions, he can contact my office directly we are happy to help him.

      Sincerely,

      ***** ********
      Manager

      FILE 196379-ICT

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to assert that I am not liable for the debt that is linked to ************************, as there has been no contractual agreement between us. It is essential to emphasize that I have not willingly entered into any financial obligations with them. Furthermore, in my effort to address this issue appropriately and transparently, I made a formal request to USCB CORPORATION for the provision of the original contract relevant to this particular debt. Regrettably, despite this request, they have not fulfilled my inquiry by providing the requested documentation. This lack of transparency and cooperation from USCB CORPORATION has added to the complexity of the situation, making it necessary for me to seek further assistance and clarification to resolve this matter effectively.-----------USCB CORPOpened:4/18/2024Account Number:PF4015****

      Business Response

      Date: 10/24/2024

      As per the consumers request we have placed their account in a disputed status.  Attached please find a copy of their signed online Enrollment Agreement with our client, *************************  Our records we mailed a copy of this agreement to the consumer on 04/25/2024.

      Our client has indicated that the student enrolled, completed a portion of the program however did not make the payments as agreed to on the enrollment agreement.  There is an outstanding balance due of $1136.34 We are happy to assist the customer in resolving the tuition balance so they can resume their studies

      Sincerely,

      ***** ********
      Manager

      FILE PF40153252

       

    USCB Corporation is BBB Accredited.

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