Complaints

This profile includes complaints for USCB Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  USCB Corporation

  761 Scranton Carbondale Hwy Eynon, PA 18403-1021

  
• 

  USCB Corporation

  PO Box 75 Archbald, PA 18403-0075

  
• 

  USCB Corporation

  PO Box 1259 Dept 25271 Oaks, PA 19456-1259

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never attened this program due to covid, school cancelled my classes due to the pandemic. please make proper ajustments. I tried to dispute charges the collection agency refuse to removed off my credit report.

  Business Response

  Date: 04/03/2023

  As per our clients request, due to the customers dispute they have removed this account from my office & closed this file. We have requested the credit bureaus remove this entry from the customers credit history.

  If the customer has any further questions they can contact the original creditor directly.

  Sincerely,

  ***************************
  Accounts Manager

  File **********

  Customer Answer

  Date: 04/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, please note, I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6. The purchase agreement 7. Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

  Business Response

  Date: 03/10/2023

  As per the consumers request we have stopped all collections on this account & returned the file to the original creditor.  We have advised all 4 credit bureaus to remove this entry from her credit history.

  We have also attached copies of her enrollment agreement, grade & payment history with the school. We suggest the consumer reach out to them directly to resolve her tuition balance.

  Sincerely,

  ***************************

  Manager

  File **********

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB, I would like your assistance with this company. I do not have a contract with this company for this alleged debt. I would like the following provided to me: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6. The purchase agreement 7. Swear under penalty of perjury you were present during the alleged debt) If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile. Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies. I demand that you delete this tradeline from all consumer reporting agencies immediately.

  Business Response

  Date: 02/28/2023

  As per the customers request we have ceased collections on her accounts with our client, ************************.  We have closed both files & returned them to the original creditor.  We have requested the credit bureaus remove these entries from her credit history. 

  I would recommend the customer contact the original creditor to resolve her past due balances.

  Any further questions, please feel free to contact my office.

  Sincerely,

  ***************************
  Accounts Manager

  ********** & **********
  

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************** and do not have a contract with USCB Corporation. They do not provide me with the original application like I asked.

  Business Response

  Date: 02/24/2023

  We have placed this account in a disputed status as per the customers request.   Attached please find a copy of her signed online enrollment agreement as well as itemized student records with our client, *************************** This is the first time our office has received a request to send the customer a copy of her signed agreement.

  Her records at the school indicate there is a balance due of $293.90 for the cancellation of her enrollment.   We are happy to offer her a discounted amount of $146.95 to settle her balance.  Once paid her account with my office as well as the school will be closed.

  The customer can contact our office if shed like to take advantage of this offer.  We can be reached at ************ Monday Friday 9 AM to 5 PM EST.

  Sincerely,

  ***************************
  Manager

  *******

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAMMED A LOT OF PEOPLE ONLINE PAID AND NEVER GOT IT TAKEN OFF CREDIT REPORT LOOK AT ****** REVIEWS LOTS OF PEOPLE EXPERIENCED THE SAME THING.

  Business Response

  Date: 01/13/2023

  We have placed the consumers account with our client, ***************** ****** in a disputed status.  According to the consumers records at the school the student enrolled in the High School Program on 10/10/2019 & agreed to make monthly payments.  The student completed 43.80% of the program, however other than the down payment no payments have been on this account.  This account is listed on the consumers credit report correctly.  I would suggest the consumer contact our office to resolve their account. We do have options & are more than happy to assist with a payment plan.
  
  Sincerely,
  Elena S*********
  Manager
  
  File **********

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken to a collection agency that I did not agree or sign any paperwork with this agency for my balance of 597.75. *********** will not speak with me in regards to this account nor will they accept my payment to move forward. The collection agency USCB Corporation is refusing to remove it and will not provide proper paperwork. I have escalated this issue to management and no issue is resolved. All I am asking for is for a deletion on all credit bureaus.

  Business Response

  Date: 12/22/2022

  As per the consumers request, attached is a copy of his enrollment agreement with our client ***************** ******.  The consumer paid the cancellation fee to close his account with our client. This account is now canceled & has been returned to the current creditor. Any entries to his credit report will be deleted.

  If the consumer has any further questions, please don't hesitate to contact my office.

  Sincerely,

  ***************************
  Manager

  File ********

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USCB has placed a collections account on my credit report that is incorrect. I have reached out to them on multiple occasions with documentation to have this corrected and no one will return my calls. When I call into the office the manager is never in the office and I am told she id the only on that can correct this issue. I need this account removed from my credit report immediately !!!!!

  Business Response

  Date: 11/14/2022

  We have spoken to ************** several times concerning her account with our client, ***************** ******.   She was advised that her account has now been placed in a cancellation status & owes a balance of $116.10 to cancel her agreement with the school. 

  As a courtesy she was advised due to her confusion with the cancellation process, we would have this entry removed from her credit history.  She was advised it can take up to 30 days for the removal.  We processed that request on 11/10/2022.

  ************** does still owe the school $116.10 & would recommend she contact our office for payment.

  Sincerely,

  Elena S************
  Manager

  File ********

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C 1681 SECTION 602 A. states I have the right to privacy. 15 U.S.C 1681 SECTION 604 A Section 2: it also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C

  Business Response

  Date: 10/07/2022

  As per the consumers request, we have placed this account in a disputed status.  We contacted our client & have attached a copy of the enrollment agreement as well as an itemized tuition statement.  Once the consumer has reviewed the requested information, they may contact our office.  A representative would be happy to assist them in resolving this matter.

  Sincerely,

  Elena S***********
  Manager

  File **********