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Business Profile

Housewares

Kitch'n

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

This profile includes complaints for Kitch'n's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kitch'n has 2 locations, listed below.

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    • Kitch'n

      2430 Butler St Ste 103 Easton, PA 18042-5303

    • Kitch'n

      PO Box 584 Tatamy, PA 18085-0584

    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Short story. We ordered ***'s ice team from this seller. First package arrived timely, second never showed up ***** hasn't updated movement in over a week). Made an additional order, 1 bottle of 9 was broken, it happens. The problem, repeated requests for a credit or clarification go unanswered. Reading other comments, we are probably ******* the loss will be about $ 30.

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 4/3/24 Order #****** Item - Reading Soda Works 12 oz Blueberry Birch Beer x 12 Amount $31.43 First refund request sent 4/11/24 Second refund request sent 5/5/24 Third refund request sent 5/6/24 Fourth refund request sent 5/13/24 Fifth refund request sent 5/14/24 Sixth refund request sent 5/16/24 It seems like I have the same complaints and issues as others on here. I emailed them 4/11/24 after not hearing anything about a delay or even order being shipped out and told them I would just like my money refunded. They finally responded that they were trying to process the refund but the order was on the truck and sent out before they could complete the refund. That was well over 1.5 months ago. I have sent multiple emails (6) asking to refund my money. The few times they have actually responded they just say it's been shipped and now it's my problem to go to the post office and talk to them. They refuse to do anything to rectify the issue. I have never dealt with a business this terrible that does not take care of their customers whatsoever, let alone a business rude enough to respond to a complaint about a product not received "that it's my problem." I am starting to believe the previous reviews saying this is just a scam. Maybe it is, maybe it isn't, but when multiple people have the same complaints then something fishy is definitely going on. Someone needs to investigate this 'business' asap.

    • Initial Complaint

      Date:05/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on April 10, 2024 and it's been over a month now and I still have not received what I ordered. They will not respond to emails or phone calls.

    • Initial Complaint

      Date:05/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered several items from this vendor on March 18, 2024. Have not received items to date. Have sent them several messages and called and left messages as well, to no avail. I have asked to have my money refunded, and they have not responded.

    • Initial Complaint

      Date:05/08/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order, while I received part there was no communication that the order would be short despite being charged full amount. I attempted to contact the company and failed to get a reply. They owe me 9 bottles of soda. Order number was ****** ordered on April 24th.

    • Initial Complaint

      Date:04/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order placed april 15th 2024 order number ****** never received the product

    • Initial Complaint

      Date:04/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 3/28. Items were paid for. I was provided a tracking number on 3/31, but the items do not show as ever being given to ***** They created a label but that's it. They do not reply to emails or messages. I have left 3 voicemails and sent 4 emails.

    • Initial Complaint

      Date:03/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order # ******. 1 jar Mrs. ******* Red Raspberry jam and 2 bottles Mrs. ******* Dandelion Jelly. Total price with shipping was $23.49. Paid by credit card. Order was placed on Dec. 7, 2023. I never received order. my phone call was never returned.

    • Initial Complaint

      Date:03/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought 3, 34 oz jars of **** and **** Pickled Sliced Salad Beets in February 2024. They arrived to my home March 2024 damaged. They were not packaged properly so glass and juice was everywhere when my mailman brought it to my door. I reached out to Kitch'n and I have not heard from them. I either want a replacement or my money returned to me.

    • Initial Complaint

      Date:03/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered four (4) 32oz. jars of Amish Wedding Peach Halves on 2/27/24.The items I received were NOT EVEN CLOSE to what I ordered. I received the following on 3/6/24:One (1) 14.5oz jar Hot Peach Salsa,One (1) 17oz jar Million Dollar Pickles,One (1) 18oz jar Peach Pineapple Jam.There was no fourth item.I emailed the company requesting a full refund in the amount of $37.59 since their website says I cannot return perishable items. I received an automated email saying they were very busy and that I should not expect a response for at least 3 days. I am worried I will never get my refund.My order number is ******.

    Kitch'n is NOT a BBB Accredited Business.

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