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Business Profile

Housewares

Kitch'n

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

This profile includes complaints for Kitch'n's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kitch'n has 2 locations, listed below.

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    • Kitch'n

      2430 Butler St Ste 103 Easton, PA 18042-5303

    • Kitch'n

      PO Box 584 Tatamy, PA 18085-0584

    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 7/15/24.Confirmation *********** Shipping notice given. No communication regarding ship date since order was placed.Customer service phone loop with no return call.I think this is a scam business.

    • Initial Complaint

      Date:07/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased several jars of Amish jam on Kitchn , on July 2. After 3 1/2 weeks I have not received my order. I called their phone that was on the order, this merchant never answered so I left messages. Nobody ever answers or calls back. I wrote to them explaining that I wanted a refund, if they dont deliver the purchased jars of Amish jam. I paid $40.03

    • Initial Complaint

      Date:07/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on July 18. I have called the store 6 times since last Friday and emailed them twice concerning my order. The automated phone message said leave name and number and they will contact within 24 hours. It has been 8 days since my first call and I have yet to receive a call back concerning my order. I cannot track the order on the site at all.

    • Initial Complaint

      Date:07/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3rd, 2024 my wife ordered onlne 2 jars of pickled eggs which cost ***** to be shipped to our address. We have called several times only to receive a recording telling us to leave a message and that our call would be returned in 24 hours. We have not received any response or the eggs we ordered.

    • Initial Complaint

      Date:07/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for dry gravy mix. The shipper did not fulfill my order and took my money. They don't reply to phone or emails.

    • Initial Complaint

      Date:07/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered glass bottles of cherry soda/cola. on 5/31/24. I never received my order. I want my money back. This company defrauded me.

    • Initial Complaint

      Date:06/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order back around May 19th for several products. Finally got a shipment in and they sent the wrong thing. I ordered 6 different products and received 1 product that I did not order at all. I have tried calling and leaving messages multiple times, their voice prompt states that someone will get back to you within 24 hours, which never happen. I have sent multiple emails to get no response. At **** point I would just be happy with a refund. This business is absolutely terrible. My Order was only 50 dollars but it's the principle. Do better! It is very unprofessional to not even acknowledge my voicemails and emails. What can I do at this point?

    • Initial Complaint

      Date:06/27/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 18 20 oz bottles of ***'s Peach Tea on June 14th, Order #******. I finally received 9 of the bottles after I stated to cancel the order. The other 9 bottles are still not received. On June 26th I received this response: "Thank you for shopping with us. I am not sure why the other shipment is not moving. I have passed this along to the operations manager so he can review and resolve." Still no results. Received a response that they are trying to blame the *********** for not shipping so I sent the following email on June 26th: "Here's what the *********** said:**** Logo Hello ***********************,A shipping label has been prepared for your item. A delivery date will be provided when **** receives the package; contact the shipper or shipping partner with any inquiries.Tracking Number: ********************** SO, WHERE IS THE PACKAGE????????????????????????????????????Still no response.

    • Initial Complaint

      Date:06/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #****** I place on order on May 26,2024. I checked my order online and it says partially shipped on May 30, 2024. Never received any order. Tried calling, call goes directly to voicemail. Contacted online and received this response;Hello Thank you for shopping with us. I looked into your order and see that only part of it has been shipped out. I have reached out to the warehouse to find out why they have not shipped out the rest. Once I learn more, I will get back to you. We do apologize for any inconvenience that this may have caused you. I have also let the operations manager know about this too. Enjoy the rest of your day and weekend.Kitch'n Customer Support ****************************************************** ************ | ****************************************** | www.kitchn.shop Never heard back. At this point if they cannot get my order to me in a week, I just want a refund.

    • Initial Complaint

      Date:06/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 24 - 24 ounce root beers. They were shipped in two separate shipments over a month. First one had 11 and second one had 11. That's 22. Not 24. I simply want what I paid for. Business is most likely run by one person. **************** line is an automated message that all representatives are busy. Left multiple voicemails with no return contact over a monthlong period. I want what I paid for.

    Kitch'n is NOT a BBB Accredited Business.

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