Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think i ordered 6/15/24 on the website for ****** they sent me emails and said i had free shipping several times so i went to website and clicked on product put free shipping code in to be safe clicked next and it went to check out without chowing if shipping cost were there already billed me for total with shipping tried to stop they said could not stop shipment i think this is a shady way to do business or crooked way

  Customer Answer

  Date: 06/20/2024

  order #*******  cust # ********* total ******

  Business Response

  Date: 07/16/2024

  Hello,

  On our Free Shipping *Individual Product Exclusions Apply. Item GPC16560 did not qualify for free shipping.  It's stated on our website.  I have attached the link for support. 

  Irine 

   

   

   

   

   

  Customer Answer

  Date: 07/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21873845
  
  I am rejecting this response because: I enter free shipping code on items and hit next it did not give me options to reject it it billed it if i had to pay for shipping i would not have bought it pretty shady company plus shorted me a case 
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/26/2024

  E-mails that are set out about free shipping states - Individual product exclusions apply.  On our product page for item GPC16560 it also states, " This item does not qualify for free shipping".

  If you are missing one case, did you reach out to us letting us know? After reviewing all tracking numbers, they all show delivered.  I've have attached supporting info. 

• Initial Complaint

  Date:05/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on 5/27/ 2024 for $129.87........order number *******. My customer ID is ********. *****************/************. It was approved and confirmed with my personal PAY PAL MasterCard that ONLY ships to the addresses associated with the billing. Which is ****************************************************************************************. Clean It Supply sent a confirmation on 5/29 (two days after the order was placed) and confirmed, on the email that it was going to my old address (which I never ever ever ever ever ever used ) which is ********************************. *****. So I acted with a sense of urgency to provide the updated address and divert to a *** pickup location or my home. I called 5 times, left 5 messages, emailed 3 timers, and even went on their Instagram and asked them to look into this issue...not one bit of communication from this company!!! So I decided on 5/31 to go on the company's live chat to see if someone would respond.I was able to communicate with a "Breeona" and had several exchanges, she lied and said I put the old address on there, which PAYPAL and myself clearly denies. I asked for a Supervisor and "**********" came on, shut it down immediately saying that "Pay Pal sent it to the address on file" which is the old address, and rudely ended the chat without even asking me anything. Trash person and unethical company. *** told me that Clean It Supply specifically did not allow diversion and has placed restrictions on this order (for no reason) and "Breeona" stated that Pay Pal put the restrictions.......again lies! A disaster. So they split he order into 4 tracking numbers that no one has seen any movement on just only 1 which is "lost". I asked my old neighbor did he see a package at my old door (a secure building) and he said "no". So Clean It Supply intentionally sent it to a bogus address (just one of the items) to make it seem as if they were trying to fulfill the order so it could be sent back to them and they keep the money and never send out anything. Trash

  Business Response

  Date: 07/16/2024

  Hello,

  Order ******* was entered by the customer not over the phone with a customer service rep. **** was the customers first order with us we had no way of knowing he's ship to address. Once they place an order with us using PayPal it will redirect them to sign into their PayPal account. Customer selected ship-to address at PayPal which was ************************************* the address listed under his PayPal account.    We cannot alter or change ship to address when customers pay with PayPal, we can't even place the order due to the fact they have to log into their PayPal account.  I have attached copies of his receipt, customers confirmed address per PayPal.

  Irine 

   

   

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order. Five days later zero communication. Made 4 calls each lasting on average ***** mins and just on hold music. Sent two emails and zero response.

  Business Response

  Date: 05/01/2024

  Hello.   

  This was delivered on 04/13/24.  If the customer would like to return this for a refund they can.

  Please email me direct ****************************

   

   

  Irine 

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom This May ************* June 23rd, of 2023, I ********************************* and my fiancee, *************************, have chosen CleanItSupply.com as our primary go-to store for filter cartridges as proper PPE for his construction job. Our Purest Intention can be seen in our well documented investment in ******'s Safety to Insure Good Health for him in the Future, as he works with substances that Require proper PPE. God Is My Witness. I have recently witnessed ************************* open Brand New filter cartridges right out its packing and the filters were full of particulates. I Could Not Believe What I Was Seeing! It Happened! In Fact, out of the last several orders of filter cartridges purchased through CleanItSupply.com, the majority have been compromised with things like macro particulates and bad smells such as cigarettes which pose serious health concerns. The question then becomes, how many potentially compromised filters has my fiancee been breathing 8 hrs a day while re-ordering the same products? Since this discovery ****** has been meticulously video recording the opening of the products as evidence right out of the package and the evidence is Dangerous and Very Serious. Videos, pictures, and first hand witness to repulsive smells, ***** particulates of all shaped and sizes, we believe were "Intended to do Harm" under a pressurized breathing apparatus. We have made several complaints via email which have been screenshot and uploaded for your consideration. In the end we discovered through a UPS agent that were lied to about shipments & have the Time/date tracking evidence as timeline proof we were intentionally delayed to "cover-up". With this level of unprofessional-ism and dishonesty we have experienced, it is our feeling and Absolute Conclusion that CleanItSupply.com has No Interest in Our Well Being. As time, experience, and lack of sincere correspondence has shown, there is an Obvious Disregard for Honesty, ******************* here. Requesting Total Refund for damages.

  Business Response

  Date: 04/04/2024

  Dear ********************************* and *************************,
  
  We appreciate your thorough documentation and concerns regarding the filter cartridges purchased from CleanItSupply.com.
  
  However, upon investigation, we cannot accept liability for the issues you've encountered. Our products undergo rigorous quality control measures before shipment, and any anomalies are unlikely to have originated from our facility.
  
  While we understand your frustration, we must clarify that we are a reseller and not the manufacturer of the filter cartridges. Any defects or contaminants would have originated from the manufacturer's production process. As such, we are unable to offer a refund for damages.
  
  We encourage you to contact the manufacturer directly to address your concerns and seek resolution. We also reach out to the manufacturer for a better understanding of this situation will keep in contact with you.  Additionally, we take customer feedback seriously and will use your experience to inform our future interactions with suppliers.
  
  Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
  
  Sincerely,
  ***** ************************ Manager
  ********************

  Customer Answer

  Date: 04/11/2024

  Thank you for your response. However, Under Article 2 of the Uniform Commercial Code ("UCC") Implied Warranty of Fitness, Your Company IS In Fact, Liable here. There are plenty of email correspondence, recorded telephone conversations, and video recorded evidence to show punitive damage here. The Bottom line is, product manufacturers, designers, AND Retailers (such as CleanItSupply.com) ARE responsible to their customers for the safety of the products they create or sell. When they fail to provide safe products, there IS a Product Liability Issue. We must only prove three things: That the Manufacturer or Seller had a Duty to Avoid doing harm; that the liable party breached their duty; and that the liable party's breach caused a foreseeable tangible loss or injury. The defects in the products we have been purchasing and documenting, Including the Unopened Package we have ready for the BBB or Live Jury, "As Evidence", is Strong . And though Your Company Failed to Communicate with the Manufacturer per our request many of months ago, we Only need to prove the Manufacturer Should Have Known It Existed. Your website description on those very same products still Incorrectly show, "Made In The ***", in the product description; which we have complained about through email correspondence and recorded telephone conversations. This means, CleanItSupply.com ALSO uses False Advertising; As EVERY Product We Have Received Was, In Fact, "MADE IN ******". We would like the Better Business Bureau to Please Escalate This Issue Further and Conduct a Thorough Investigation into these Unhealthy Business Practices, As No Resolution Has Been Met. Regards

  Customer Answer

  Date: 04/11/2024

   Complaint: 21434395
  
  I am rejecting this response because:

  Under Article 2 of the Uniform Commercial Code ("UCC") Implied Warranty of Fitness, Your Company IS In Fact, Liable here. There are plenty of email correspondence, recorded telephone conversations, and video recorded evidence to show punitive damage here. The Bottom line is, product manufacturers, designers, AND Retailers (such as CleanItSupply.com) ARE responsible to their customers for the safety of the products they create or sell. When they fail to provide safe products, there IS a Product Liability Issue. We must only prove three things: That the Manufacturer or Seller had a Duty to Avoid doing harm; that the liable party breached their duty; and that the liable party's breach caused a foreseeable tangible loss or injury. The defects in the products we have been purchasing and documenting, Including the Unopened Package we have ready for the BBB or Live Jury, "As Evidence", is Strong . And though Your Company Failed to Communicate with the Manufacturer per our request many of months ago, we Only need to prove the Manufacturer Should Have Known It Existed. Your website description on those very same products still Incorrectly show, "Made In The ***", in the product description; which we have complained about through email correspondence and recorded telephone conversations. This means, CleanItSupply.com ALSO uses False Advertising; As EVERY Product We Have Received Was, In Fact, "MADE IN ******". We would like the Better Business Bureau to Please Escalate This Issue Further and Conduct a Thorough Investigation into these Unhealthy Business Practices, As No Resolution Has Been Met. 
  
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 04/11/2024

  To Whom This May ********

  In regards to complaint #********, the response I made earlier today seams to no longer be included or has been removed from the communication history. As you can see by the screenshots taken today, your system acknowledged my response initially. This is concerning because I have been given 10 days to make a response. I responded and my response was removed. After logging in several times and checking again, my response No Longer exists nor is it included in the communication history. We would like to understand why. Please see picture attachments. 

   

  Best Regards,

  ****************************;

  Customer Answer

  Date: 04/11/2024

  To Whom This May ********

  In regards to complaint #********, the response I made earlier today seams to no longer be included or has been removed from the communication history. As you can see by the screenshots taken today, your system acknowledged my response initially. This is concerning because I have been given 10 days to make a response. I responded and my response was removed. After logging in several times and checking again, my response No Longer exists nor is it included in the communication history. We would like to understand why. Please see picture attachments. 

   

  Best Regards,

  ****************************;

  Customer Answer

  Date: 04/11/2024

  To Whom This May ********

  In regards to complaint #********, the response I made earlier today seams to no longer be included or has been removed from the communication history. As you can see by the screenshots taken today, your system acknowledged my response initially. This is concerning because I have been given 10 days to make a response. I responded and my response was removed. After logging in several times and checking again, my response No Longer exists nor is it included in the communication history. We would like to understand why. Please see picture attachments. 

   

  Best Regards,

  ****************************;

• Initial Complaint

  Date:12/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/2023 I ordered a box of 184 Magnetic Sheets for $69.58. Order #*******.The site had a review that said "184 8 1/2" x 11" magnetic sheets in a box. NO FRILLS. Feb 19,2023"I received 10 magnet sheets in a manila envelope. I have contacted member services by Customer Service chat 3X, Email and by phone. I finally received a reply back today stating that the 10 sheets is the correct amount but no explanation of why the site says 184. The amount I paid is 7X more than I normally pay per sheet! This was suppose to be a cyber Monday sale. They have also removed the review from their site but I do have a screen shot. I want the rest of my order that they advertise and I have paid for.

  Business Response

  Date: 01/10/2024

  Good morning.   Thanks for placing your order with us.  I do apologize this was listed incorrectly on our site. Please keep the item received a full refund will be issued. 

  ***** **** 

  Customer Answer

  Date: 01/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, we purchased a ****** Tempered Glass Chair Mat 44x50 on June 2nd from Cleanitsupply.com and one day we walked into our office and it was shattered into a million pieces. The office that this was in was also vacant which makes no sense why it would shatter one day. We aren't sure what caused this. I contacted CleanItSupply on August 7th and got zero reply from them. I'm wanting to know if there's a warranty on this or what we need to do to get this replaced. My order number is *******. Thank you.

  Customer Answer

  Date: 10/18/2023

  I've never heard from the company still. Their customer services is horrible and they clearly don't care about you after you place your order. AVOID THIS PLACE AT ALL COSTS. 

  Business Response

  Date: 10/19/2023

  Hello *****,

  Thank you for placing your order with us.   I do apologize for the delay.   I'm reaching out to see what we can do in this case if it's cover under warranty. 

  Please feel free to contact me if you have any questions. 

  **************  

  ************@cleanitsupply.com

  Customer Answer

  Date: 10/30/2023

  The companies response said they will contact me to see if this is covered under warranty. No contact has been made besides that initial response. Im not sure why this was automatically closed when their response wasnt a resolution. 

  Business Response

  Date: 11/27/2023

  Hello ******,

  I do apologize for the late reply.  This is not covered under warranty the vendor ask for pictures I'm not sure if you have taking any pictures if so can you send them over to me.

  Would you like a refund or replacement?

  ***** 

  Customer Answer

  Date: 11/28/2023

  I don't want to approve or reject their message. I just want to let them know that I don't have a photo of it but if it helps prove that it broke, I had to order another one with Order #*******. I'd like a refund if possible.

  Business Response

  Date: 12/12/2023

  Good evening.

  We try to issue a refund on 12/12/03 it could not process.  Per ****** Refund Time Limit Exceeded. Just need your approval to refund a different order. 

  Customer Answer

  Date: 12/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: Hello, yes please just refund Order #*******. That one was placed less than a month ago. Thank you
  
  
  Regards,
  
  
  
  ****** **********
  

  Business Response

  Date: 12/21/2023

  Thanks for getting back to me.  I will issue a refund on order *******.

  ***** 

  Customer Answer

  Date: 12/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **********
  

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *******. Placed and notified on website that it would ship in 1 to 2 days. The order tracking shows *** ******************************. This does not show any information as a valid tracking number. I can however see ****************** listed in my pending shipments when I log into *** under my delivery address account that shows a delivery was expected from ******** Supply with the order number as a reference on the details. This shows that it has not even been shipped still. While waiting, I contacted support via chat two times, emailed support three times and did not get a single reply from any of those emails. I even received an automated follow-up asking if the order was received yet and if not to email support. I did so and they have ignored that email as well. I asked chat support to start a new order and overnight it and they simply said they would "expedite contact with the supplier". I requested a follow-up and did not get it (again). Extremely frustrating first experience. Certainly would not recommend this company to anyone else.

  Business Response

  Date: 09/07/2023

  Good afternoon. Tracking update, this ship with *** ground ******************.

  Customer Answer

  Date: 09/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I requested a partial refund due to the extreme delays.

  Regards,
  
  ***************************

  Business Response

  Date: 10/18/2023

  Hello ***************

  I do apologize for experience and the delay with your order.    After reviewing all the details I'm sorry you had to go through this our company does not work in this fashion. I will issue you a full refund and have the product reship to you ASAP.  If you have any questions or concerns, please feel free to contact me.  

  ***** **** @ *******@cleanitsupply.com 

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ****** Table from Cleanitsupply.com They delivered the table May 24 2023 and i was told there is a 10 business days to file a refund or exchange. I informed the company on June 5 about the issue with the table it was broken. I reached out and they took documentation and asked if i want a refund or exchange. i requested for an exchange and all through i kept getting messages. sent pictures, sent packages and finally after wasting my time for three weeks. I was told my item wasnt eligible for anything despite the fact i was within a 10 business day window. Now i just want my money back, i dont like dealing with dishonest companies. t

  Business Response

  Date: 07/19/2023

  Good morning Adetola, 

  
  Thank you for reaching out to us regarding the issue with your recent ****** Table purchase from Cleanitsupply.com. We sincerely apologize for any inconvenience you have experienced during this process.
  We deeply regret the delay and miscommunication that occurred throughout your exchange request. This falls below the level of service we strive to provide to our valued customers, and we take your feedback seriously.

  Please be assured that we are committed to resolving this matter promptly and to your satisfaction. We are working with our supplier to reship the table and will get back to you as soon we have confirmation. Once again, we apologize for the frustration this situation has caused you. We hope you will consider giving us another chance in the future, as we continuously strive to improve our services.

  If you have any further questions or concerns, please don't hesitate to contact our customer support team. Thank you for bringing this to our attention, and we appreciate your understanding.

  Best regards, 

  ************ 

  CleanItSupply.com 

  Customer Answer

  Date: 07/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 96 roll box of toilet paper that clearly the bottom blew out on *** they put 89 rolls back in and 13 of those are dirty from landing where this happened and I have contacting them for a week and not a reply.Then the last package in my order started leaking on *** and the package is being returned to clean it supply *** notified them and so Have I again no reply. What kind of service is this ?

  Business Response

  Date: 06/26/2023

  Hi *****, 

  Thank you for bringing this to our attention.I would like to sincerely apologize for the inconvenience and frustration you experienced with your recent orders. We deeply regret the mishap with the 96 roll box of toilet paper, where the bottom blew out during transit. It is unacceptable that only 89 rolls were put back in the box, and we apologize for the 13 rolls that were dirty due to the incident. We understand the importance of receiving your items in perfect condition, and we take full responsibility for the error. Furthermore, we apologize for the delay in responding to your inquiries regarding this issue. We strive to provide timely and efficient customer service, and we regret falling short of your expectations. Please rest assured that we are actively addressing the situation and working on resolving it as soon as possible.Regarding the leaking package in your last order, we are grateful that *** has been notified and that the package is being returned to us. I do see that *** has been assisting you with the situations including reshipping anything that was damaged. I will have her reach back out to you to see if there is anthing else we can do to make the situation right. Thank you for choosing cleanitsupply.com!

  ************ 

  Clean It Supply

  Customer Answer

  Date: 07/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:04/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on their website on 3/30/23 and after ordering it said i would received an email when it has been shipped. I have not received that email so i checked on their website to track my order, and it states that there is no shipping information. I started a live chat yesterday and was told that they could not see it but they would have the warehouse send me something, and I never received anything. i started another live chat today and was told that the warehouse would have to send me something. I asked for a refund since i still have no shipping information and was told this could not happen since its been shipped. But they have no shipping information and again the warehouse would have to send something and it could take up to 72 hours. I feel this is not a professional way to do business. Everything honestly seems like a scam.

  Business Response

  Date: 04/12/2023

  Good morning, 

  Thank you for your feedback and I am terribly sorry for the troubles and overall delay with your order. We are currently going through a facility move which has unfortunately caused a bit of a backlog. That said, I do see that your order was refunded on 4/6 in full. I attached the refund receipt for your records. If you are willing to give us another chance, please feel free to use ********* for free shipping your next order of qualifying items. There is no minumum or expiration date for that coupon. 

  We apologize again for the troubles!

  CleanItSupply.com