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Business Profile

Cleaning Supplies by Internet

CleanItSupply.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies by Internet.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 cases of Boardwalk C-fold paper towels on December ******. And as of January *******, I have not received the towels I tried calling customer service at ************ and the phone is not available to take calls. I have received broken promises of delivery and tracking numbers to no avail. I simply would like my money refunded to the credit card used.

  • Initial Complaint

    Date:01/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 cases of kleenex. Never received. Reached out to the company and their website is down and their phone number is no longer valid.

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 14, 2024 I placed an order with Clean It Supply. Received email confirmation and, nothing more...No delivery, No emails. I have emailed and called Clean It Supply and not one response........

  • Initial Complaint

    Date:01/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for toilet paper on December 11, 2024. I have ordered multiple times from this company in years past. We run portable toilet business and tp is essential to running our business.I have tried reaching out multiple times but it appears this business has closed as the website has a 503 error and phone calls and emails have been ignored. Order Number *******

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of order: 7/10/2024 I paid $505.34 for 6 Expo Dry Erase spray cleaners $19.98 4 Expo dry Erasers $10.68 2 Universal Dry Erase Boards 96 X 48 $395.68 Shipping $79.00 The small items were delivered in 2 days, I received an email notice on 7/17 that the whiteboards had shipped. We received 1 whiteboard that came damaged that was half the size of the ones ordered. I emailed customer service immediately as the customer service phone was never answered. I got a response from an *** saying he would request a refund. It is now November 26 and the company has stopped responding. I would like a refund for the 2 large whiteboards and most of the $79.00 shipping.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The phone seems to always get answered with a machine explaining that everyone is busy. Even at 12:00 Midnight.I need to exchange an item as it's not what I ordered. I cannot get a hold of them, even by email as directed.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been stitched by this company. I ordered 500 3m Sterigage steam integrators on 6/3/24 which had an expiry of 2026. I asked for a return, got an RMA #, returned it to them in perfect condition following their instructions. (I have proof of receipt on 6/29/24). It is 3 months since I returned the item. I have not got my refund yet. Numerous emails are not returned and no one picks up the calls ever. I got fooled by all the good reviews.

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order 18th Aug 2024 for 1 cases of Vicks Vapor Rub and 2 cases of Ammonia. The Ammonia was received with tracking number ************. However, the case of Vicks Vapor Rub was never received. I inquired 3rd Sep 2024 about the missing case of **** Vapor, only to be told in writing to reply to a generic automated response. I then made several attempts to call but again, their telephone response says to send an email. I knew I was going to experience a never ending journey to fight for my refund. Finally there was a response that it was signed for by Raff but Cleanitsupply provided the tracking number for the ammonia not the Vicks. Had they paid attention to my voice messages/emails, they would have known the case of Vicks Vapor could not have the same tracking as the 2 cases of Ammonia. They provided only 1 tracking number with the exact weight for the 2 cases of Ammonia, so where is the tracking for the Vicks? I sent photos of the box received with the tracking number to support that it was the Ammonia. It took nothing for them to track on *****'s website as confirmation. Instead, they have not responded any further and I am now reaching out to you for assistance,

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/25/2024,I placed a order with Cleanitsupply.com.I received one part of the order but the second part of the order I never received.On 7/1/2024 I requested a refund on the second part of the order I didn't receive and I've exchanged emails with the company and have been promised a refund on the item.As of this writing on 8/27/2024 I have yet to receive the refund.

    Business Response

    Date: 08/27/2024

    Good afternoon,

    The customer did a chargeback back in July we accepted the chargeback for the full amount of $119.89.   Please see attachment. 

    *****

  • Initial Complaint

    Date:08/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order (20 bottles of Ivory) dishwashing liquid were divided by 2 shipment for *****.1st shipment ***** sent back to the shipper as damaged.2nd shipment were sent to incorrect address. Per ***** - the address correction needs to be done by shipper, not by customer.I tried to contact the company multiple times - e-mails to customer service; left 3 messages asking to call back. No phone calls were taken from customer service.What could be done worse!!!!!! This is the worst experience ever I have with the shipping company.

    Business Response

    Date: 08/27/2024

    Good afternoon,

    After reviewing both tracking numbers were damaged per ***** ground.  They did not notify us of the damaged.  We will issue a full refund. 

    Irien 

CleanItSupply.com is NOT a BBB Accredited Business.

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