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Business Profile

New Auto Parts

CPP Diesel

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for CPP Diesel's headquarters and its corporate-owned locations. To view all corporate locations, see

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CPP Diesel has 2 locations, listed below.

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    • CPP Diesel

      238 Westbend Rd E Millsboro, PA 15433-1108

    • CPP Diesel

      230B Westbend Rd E Millsboro, PA 15433

    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an engine from CPP in January of 2023 and I have not received the engine. I was in contact with them over email trying to get updates and wondering why it was taking so long. Now they will not email me back. There only way of contact is through email. They have phone numbers on there website but it just rings and doesn't go through

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a set of arp head studs on 5/5/23 was told they were on back order just like everyone else requested a refund and got the same response there waiting on a confirmation Iv reached out multiple times and get the same run around I’m not letting this go I’m not being screwed out of 1200$

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item on Apr 24 2023. They never sent any tracking info. I reached out no response. 3 weeks later I reached out again then they responded saying that the item was discontinued. I asked about a refund several times. No responses

    • Initial Complaint

      Date:04/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally ordered a rebuilt engine with several external new parts that were supposed to be installed on the engine on December 21 2021 the contract was for a 3 to 4 month build time the supply chain problem delayed the build process for lack of available parts. They finally sent one of the external parts in November of 2022 then on December 27 I finally received the bare engine not what I ordered. I was still missing four external parts. February I received two of the four parts remaining and as usual after multiple emails and messages I have received no response. The parts I haven’t received cost $1500

    • Initial Complaint

      Date:03/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 5th 2022
      Paid 6900
      Have tried reaching out to cpp but no luck

      Would just like a refund
      Has almost been a year since order

    • Initial Complaint

      Date:03/15/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a set a WeatherTech Window Deflectors from CPP Diesel on 1/27/2023 for $114.95* ***** ******* and when I received them on 3/13/2023 ( yes it took that long after I had emailed them several times asking when I would get them) and two of them were broken. I contacted CPP and they said that UPS would pick them up, which they did, and that I would receive a full refund in 1-3 business days. I have not received a refund and now they will not reply to any e-mails I send them. I wish I had known about their shady business practices before I ordered anything from them. All I want is my $114.95 to be refunded to my credit card but I'm starting to wonder if I ever will after reading complaints already filed against them.

    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a fuel tank for $1224.00 on 12/03/2021. it was a special order, that they said would take 8-11 weeks. Then they said it was on backorder till the beginning of summer. In July I ask to cancel the order and get my money back, they said no cancelations and then stated that it should be shipped the following week. They did not ship it. In August they said 4-6 more weeks before shipment. I tried to cancel again and they said once authorized the refund will be issued. Now all I get in response is they're looking into it. Still no fuel tank or refund. If you could help me in any way, I would greatly appreciate it. Thank you!

    • Initial Complaint

      Date:01/10/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov 22,2022: our customer requested used to purchase them a Cummins 12 Valve 6BT Take Out Engine Conversion Ready for $6,949.00. To witch was paid via a bank wire transfer within 3 hours of the order.
      Dec 2, 2022 I sent an email asking if we had any kind of lead time to get the engine to us as our customer is waiting and this means they can not work. Received a response of Still going to be out a bit.
      Dec. 22, 2022 I sent another email asking for a lead time. To witch I was told that it was a special order and time.
      I get this completely, however the website states to call them but there is no phone number anywhere to call. And your lucky if you can get a response from them once you start asking questions or trying to get any type of answer from them.
      I'm currently awaiting my recent email sent on Jan 10, 2023 requesting a supervisor or upper management to call me immediately on Jan 10, 2023

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I ordered a part from them, they sent the wrong part. They tried to give me a hard time about sending it back but the package was not opened (I could see through the plastic bag that it was the wrong part,) so they had to accept the return. I sent it back specifically how they stated with a tracking number etc. so I was able to see that they received the item. They stated that once they received the package, I would get my refund. I patiently waited for weeks to get my refund. Weeks turned into months. It has been MANY months now, approximately 7 months and all they tell me is they “are sorry for the delay and have asked for a credit memo for my return.” I just want my money back.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a transmission on Nov 18, 2021. Was told 8-12 weeks for it to be completed instead of the normal 3-4 weeks.

      It is now Nov 14, 2022 and I still do not have my transmission..

      Countless contacts with the company and no solid answers. Just keep saying parts are back ordered. Will not return money.
      Will not tell me what vendor for gears.
      Will not help at all.

      Paid $6783.98 UPFRONT for transmission. And do not have any of it.

      Just want my money back.

    CPP Diesel is NOT a BBB Accredited Business.

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