We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Auto Parts

CPP Diesel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

This business has 1 alert

Complaints

This profile includes complaints for CPP Diesel's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CPP Diesel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CPP Diesel

      238 Westbend Rd E Millsboro, PA 15433-1108

    • CPP Diesel

      230B Westbend Rd E Millsboro, PA 15433

    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a transmission from CPP diesel on July 19th and have yet to receive it. I filed a dispute with affirm in September because they were not communicating with me at all and three days after I filed they claimed it was ready to ship so I canceled the dispute. Since then they refuse to ship my transmission because they claim when I filed the dispute affirm put a pause in his account and it held up $39,000 and he says he will not ship my transmission that is already paid for until he receives all of his money from other orders. I can no longer get in touch with the companies phone number and the owner who I have been in touch with will no longer answer me.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a motor....was not delivered...suspect fraud...my correspondences with the company below...No Reply Sep 30th 2024 @ 4:13 PM I had my representative visit your location. . . I want a refund for my purchase!You said: I had my representative pay your facility a visit last month. His report out left me with no confidence that I'll receive my order. I demand you refund the entire amount of my order and cancel our transaction immediately. If I do not receive payment within the next 7 business days, I will begin legal action towards your company through the channels afforded to me through that state of ************. You're Better Business rating and standing in the Cummins community is not in a good place. Don't make things worse. You have my contact information. I expect a full refund.Feb 29th 2024 @ 10:09 AM Still waiting for a ************ said: Asking again if this order be fulfilled? I have not received a status message since August of 2023. In order to fulfill the order, I was contacted by text and phone call immediately upon submitting the request. That same week, I was also required to wire the payment transfer amount. Since completed that in ***** **** received auto generated responses with no detail other than the order is being fulfilled. Was your parts distribution affected by the Auto work strike? Is there going to be a delay because of it. Is there a shortage of staff? My point is, **** received nothing in the way of timely and meaningful feedback on this +$9k purchase. I would appreciate some customer service. Can you provide a status report on the completion and delivery of order #*****? ***** *********-Mshoi *************************************************************** ************** Still waiting for a response. Do you have any intentions to fulfill my order. If I do not receive some tangible update on the status of my order by April (12 months since order) I will begin legal actions against ***.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a transmission cooler from CPP Diesel on September 29, 2024. They promptly ran my debit card for the transaction and sent me a receipt stating the product would be shipping in 7-10 days. I emailed them back after two weeks asking about the product and when I should be expecting delivery. Someone from the company responds after one day that they have forwarded the question on to the warehouse. I receive nothing more. I waited 6 days before asking again when I should be expecting the product. I receive an email 6 days later that the product is not in their warehouse. I ask about a refund as I am trying to get a truck back on the road. They replied that there is a 20% fee. I don't have any other recourse but to loose 20 percent of my purchase. Please beware of this company.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had dropped off a (NV4500) transmission core and $4000 in cash to have it rebuilt. The shop took my core and said they would email me my receipt and they never did. They also said they would give me updates on my transmission and they refuse to call me and let me know whats going on. I called several and they had blocked my phone number and I had to download an app to get another number to contact them. I dropped off the transmission close to the end of June and its been over 3 months and I cant get anyone to answer

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered parts 3 months ago and have no received them. Asked for a refund and another month has gone by an no refund. Will not do buisness. Disputing the charge with my bank! Beware!

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom built engine through a money wire transfer in September of 2022 in the amount of $21,000. The company is 8 months past the time I was told to expect my engine, and I can not get ahold of the owner about my purchase. The companys ******** page has blocked me and my spouse after commenting about my issue. I am in the process of seeking a lawyer to get a refund.

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction was 3/28/2024 ordered a truck part for $150.60, order #******, I called relentlessly after two weeks of waiting and could not reach anyone!! On May 1, 2024 I finally got ahold of a lady, who said that part wasnt available (never called me, emailed to let me know the status), she then suggested there was a comparable part available for $50.00 more and she said it would get sent it out right away. So, I paid an additional $50.00, order #******bringing the total amount spent to $****** which was charged on my personal debit card. On May 13 I received the ORIGINAL ordered part from 3/28/2024 order and the $50.00 extra that I paid for the alternative part never came, the order status is showing as waiting for fulfillment.By time this part was received I was done waiting, I shopped elsewhere and got the part I needed quickly. I tried multiple times to contact someone at CPP Diesel to return this part that was no longer needed and refund me my total amount spent of ****** I additionally emailed their customer support with no response. I now sit here with a part in the box that has not been opened and out ******.

    • Initial Complaint

      Date:05/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an engine for $6100 and they said it will take 3-4 weeks to get it. It has been 6 months and now they won&#**;t answer my calls or anything. They have my old engine and my money. I would like my old engine back and my money refunded to me.

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 4 items on 03/19/2024 totaling almost $2,000.

      1 item was shipped right away. Tracking was provided quickly, however the rest of the order was put on a “awaiting fulfillment” status.

      I made several calls and emails to try to find out how long it would take to get the rest of the order, the lady on the phone would politely make an excuse to get back to me tomorrow and ultimately never did.

      Having a deadline for my project, in the beginning of April I requested to cancel the remaining items for a refund since the items hadn’t shipped yet.

      I went ahead and ordered what I needed somewhere else, installed the parts and completed my project.

      At the end of April, the items I requested to have canceled were delivered despite having sent multiple emails and having multiple phone conversations to the effect of “if it hasn’t shipped don’t ship it and send me a refund.

      Upon receiving the items that were supposed to have been canceled I requested a return merchandise authorization, which cpp provided. I had to pay for return shipping.

      Tracking number for the return shows that CPP received the package on 05/02/2024 at 11:30 eastern time.

      Since then I have made several phone calls, and sent multiple emails. The last correspondence from them says “accounting will be releasing funds shortly”, that was 2 days ago. They still have not issued a refund.

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      january 20 2024 $6814 i bought turbos from them a few months ago and now they wont answer my calls or ship my product. they have not given my a tracking number because they havent sent anything. i call and they that they are "sending this week or the start of next week", its been about three months and i still cant drive anywhere. i call customer service and get the same excuse everytime.

    CPP Diesel is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.