Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Computer Software Developers

Bolt on Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Bolt on Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bolt on Technology has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our business signed up for services through Bolt On Technology. Our assigned sales agent, REMOVED, was responsible for assisting with setup and implementation. After multiple calls and emails, we received no support, and the software was never configured or used.When we finally reached REMOVEDby phone, we verbally cancelled the service, but the cancellation was apparently never processed.Almost a year later, we discovered that Bolt On Technology had continued billing our account for the unused service. On April 4, 2025, we contacted support and again reached REMOVED. During that call, he began reviewing the account but abruptly hung up and did not respond to repeated attempts to reconnect.We later reached another representative, REMOVED, who acknowledged that something was wrong with the account. He confirmed that there had been no login activity since the initial setup attempt and assisted us with cancellation and reimbursement paperwork.On May 2, 2025, Bolt On cancelled the services but never issued the promised refund. Since then, we have communicated with several support representatives, including Nynlisayha REMOVED(June 25) and REMOVED(June 27 and July 3), both of whom said the matter was being escalated to management. We were told that a manager named REMOVEDwould follow up, but no one has ever contacted us.Our most recent message to REMOVEDon September 16, 2025 went unanswered. Throughout this process, we have spent significant time on hold (often more than 30 minutes) without resolution.

      Business Response

      Date: 05/11/2026

      After reviewing the account history and speaking directly with the customer, we acknowledge that the customer experienced delays and frustration during both the onboarding and cancellation processes. While the account activity and timeline fell outside of our standard terms of service regarding refunds, we determined that providing a full refund was the appropriate resolution in this case.

      On November 6, 2025, Bolt On Technology issued a full refund in the amount of $4,528.91 to the payment method on file, and the account has been fully cancelled. The customer was also notified of the refund and account resolution via both phone and email communication.

      We sincerely apologize for the customers experience and appreciate their patience while this matter was reviewed and resolved internally. We are also using this feedback to further evaluate and improve our communication and escalation processes to help prevent similar situations in the future.

      At this time, we consider this matter resolved.

      REMOVED

    • Initial Complaint

      Date:07/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HAVE BEEN ATTEMPTING TO END BUSINEES WITH THE COMPANY SINCE JANUARY. HAVE BEEN TOLD OVER AND OVER THAT OUR ACCOUNT HAS BEEN CLOSED ONLY TO STILL RECIEVE THE SERVICE AND BE BILLED MONTH AFTER MONTH. THEY HAVE OUR CC INFORMATION ON FILE AND THE BANK CANNOT STOP THE TRANSACTION WITHOUT CANCELING THE CARD.

      Business Response

      Date: 09/17/2024


      • The information provided does not match our records:
      • Each customer is made aware of our terms of use upon signup which includes a documented cancellation process. 
      • A customer must formally submit a cancellation form with 30 day notice prior to being formally cancelled. 
      • REMOVEDdid call requesting information about the cancellation process, but did not formally submit the cancellation form until July. This is what is considered the true cancellation. 
      • Jayson's last formal charge was July 1st and he has not been charged since then.
      • All disputes are able to be formally requested through the stripe portal with their bank 
      Let me know if any additional information is needed. 

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Great product but we were not ready for it. We have a 2 employee repair shop and for us to pay $199 + tax every month is a lot. The sales people kept pushing for us to try it. Our credit card was charged without our permission.

      Customer Answer

      Date: 04/24/2024

      I have not heard from this business at all. 

      Business Response

      Date: 05/29/2024

      REMOVEDwe sincerely apologize for any misaligned expectations during your onboarding experience from us here at REMOVED!  It is our intention to learn from these mistakes and strive to adjust our sales and onboarding processes accordingly. We want to reassure you that your funds have been reimbursed.  We will strive to regain your trust and earn your business again in the future. If you have any questions, please reach out to me at REMOVED

      Customer Answer

      Date: 06/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

      Regards,

      REMOVED

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We use Bolt on as our "shop manager" software and inquired about mailing flyers out as an extra service. REMOVEDprovided the cost of such flyers and we declined as we did not want to spend that much on marketing. We were charged around 2800 dollars for a service that we did not agree to or approve. We contacted REMOVEDand she stated that she clearly rememebered calling our shop and speaking with our Manager and our Manager telling her NOT to proceed with this and REMOVEDstated that she was going to open up a case. REMOVEDcalled us today 1/23/2024 stating that they will NOT refund us as they have "provided" the service of mailing out flyers but does NOT have proof. If you mailed out flyers for our business, why would there not be proof. There would be a trail of history.

      Customer Answer

      Date: 02/09/2024

      This company has resolved my complaint.

    Bolt on Technology is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.