Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Power Home Remodeling Group, LLC has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  747 N Shepherd Dr Ste 800 Houston, TX 77007-1336

  
• 

  Power Home Remodeling Group, LLC

  701 Forest Point Cir STE A Charlotte, NC 28273-6631

  
• 

  Power Home Remodeling Group, Inc.

  1660 Walt Whitman Rd Suite 140 Melville, NY 11747-4159

  
• 

  Power Home Remodeling

  8240 S Hardy Dr Tempe, AZ 85284

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A **** representative came to my home and spoke to me and offered to provide a quote for services if I gave them my contact information which I did at the time. I did not want to proceed with the quote however the Power Home Remodeling Group calls me multiple times every day of the year by their robo calling service and I want it to stop. They need to stop calling me. No is no.

  

  Business Response

  Date: 09/26/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Your contact information to Power's internal Do Not Call list.  This change may take up to 72hrs to go into effect, at which time you will not longer receive phone calls from Powers sales or marketing teams.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract with Power Home Remodeling Group(HRG) in January 2024 for them to install a new roof, gutters, doors, and windows on our home in ************, **. Power HRG was also contracted to install solar panels on our new roof. As of 9/19/24, the job has not been completed and I have been informed by Power HRG's lending partner that my first payment is due in 30 days. The initial payment was supposed to be 90 days after the completion of the project and as of today the project is unfinished. Since this project started in February 2024, we have had many serious concerns that were escalated to Power HRG; most went unanswered despite multiple emails and phone calls. The most concerning part was that many of these escalations had to do with the safety of the job site and the egregious risk put before my family because of this company's negligence and lack of leadership. HUNDRED'S of scrap metal pieces, sheared screws, sheared nails, and job waste was left all over the common areas and walkways of my property; not buried deep in bushes and shrubs. My house siding was damaged by the roofing ladders. My crawlspace hatch was damaged when they went in the attic. My sheetrock was damaged when they installed the skylight. My irrigation rain sensor was destroyed/thrown out when the roof/gutters were replaced. Please let me know what additional information you need (emails, photos)

  

  Business Response

  Date: 09/21/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local installation office in ********** is aware of the concerns with the recently completed remodeling project at your home.  Most of the concerns outlined have already been rectified.  We apologize that any of these took place, however with a large home remodeling project the size of the project you contracted for there will always be debris and unforeseen challenges to work through.  As of now, the solar installation is completed and Power is working with your local utility provider PSE&G to finalize the administrative side of authorizing your solar system on their end and putting it into production.  We look forward to having this portion of the process completed for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 09/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22312029
  
  I am rejecting this response because the issues have NOT been rectified, the job is STILL NOT complete, and my first payment has NOT been deferred until the project is actually completed.

  Taking 5% off the total cost of the project and then telling me that reducing it anymore would invalidate my warranty with PowerHR, isn't rectifying the situation.

  The amount of debris left in my yard and around my property was unacceptable and no cleanup was done by the roofing crew when they left the job site. NONE! With small children we were promised that Power would clean the site and even use a "magnetic whip" to run through the lawn to pick up any nails/debris. That didnt happen, my son ended up with a nail in his shoe, and I cleaned up the entire property. PowerHR sent a "clean-up crew" two weeks later. It was two guys walking around with a 5-gal bucket; they yard was already cleaned up

  My solar panels have been installed on my roof for almost 5 months and because of PowerHRs inefficiencies and lack of communication, I have been unable to benefit from the best solar producing months of the year; literally taking money out of my pocket. The solar panels were delayed because on numerous occasions PowerHR submitted the wrong paperwork, filled it out incorrectly, or just flat out failed to submit the documents to PSE&G. They also apparently only have one "solar guy" because throughout the summer as we continued to ask for updates on our project (most went unanswered), we were then told that the "solar guy" was in a car accident so they didnt know when our panels would be turned on. That was probably 2-3 months ago.
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 09/30/2024

  Good morning,

  Powers local installation office in ********** has been in contact with you and a Power representative is scheduled to be on-site on 10/2/2024 to turn the system on, now that your utility provider PSE&G has given Power the green light to do so.

  We look forward to having your system up and running soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22312029
  
  I am rejecting this response because the job is still not complete as of 10/3/24. A power *** showed up at my home on 10/2 to "turn-on" my solar panels and after 4 hours of banging, drilling, and sawing on my roof, he came down and told me that he was unable to connect the panels because of some issue and would not be able to return until 10/10 to finish the job. As has been the case since this project started 8 months ago, the call to PowerHR went unanswered so we left a voicemail. Still no response 48hrs later.

  Also, just to clarify and provide additional context to the previous response from PowerHR: the delay in the process was caused by PowerHR and not the power company(PSE&G). PowerHR filled out the documents incorrectly or failed to submit the correct document so the documents were rejected and sent back to PowerHr for revisions which would take weeks and at times months for it to be fixed and re-submitted for approval. 

  None of these issues have been resolved or remedied like the previous response from the corporate office will lead you to believe. They took 5% off the total cost of the job and told me that if we had to adjust the price any further they would have to void the PowerHR warranty for our entire job. Seems a little unethical especially based on their management of this project and how poorly it has gone.

  
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 10/10/2024

  Good morning,

  While Power was on-site, system voltages were showing accurate readings but the inverter was showing error messages.  SolarEdge, the manufacturer and supplier of the inverter, requested that Power access the service panel to perform a load test.  SolarEdge confirmed the hardware is flagging hardware issues and has sent a replacement inverter.  As soon as the replacement inverter is received at Power's local installation office a Power installation team will be on-site to replace it and turn the system on.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was suppose to take one day and it took 4. I couldnt leave my house because of debris in front of my door.

  

  Business Response

  Date: 09/21/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  We apologize if there were any delays in the completion of the work scheduled to be performed at your home.  Many things such as weather, material shortages and other unforeseen circumstances outside of Powers control can delay the completion of a project.  Power does everything it can to mitigate the effect of any delays, however the time frame for the completion of the work is just an estimate and neither Power nor you the customer are beholden to it.  Given the relatively small scope of the work to be completed at your home and the steps Power's installation team took to ensure there was safe passage into and out of your home, Power can confidently say that no one was ever prevented from leaving the home.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had our roof replaced. Two day projection for completion. Completed in one day. 630 am until 845pm. Debris, nails trash left throughout the yard. They cut the siding off the house instead of removing and placing the flashing then reapplying the cedar siding, then covering with the Aztec boarding. There are broken cedar planks and rough carpentry work, glue and just unfinished carpentry work. We have reached out to power a number of times and asked them to repair the cut cedar siding. We have spoken to them 5-6 times with no resolution. We have had 2 roofers out to assess the work. They have stated " the work is not to code" and is seriously below the standard of a llc roofer. I spoke with power yesterday and have requested stop on all future work and also to speak with a manager or someone from legal. I was told I would be contacted. Still waiting. The work to repair my home to its athetic isb8500 to 9200 dollars. We have not yet paid them. I told them they will not get their pay until we meet some resolution. Please advise. Thank you so much. We have many pictures if you would like to see them. Basically we have been told this was a rush job, poor quality, and far below the standard for licensed roofers.

  

  Business Response

  Date: 09/21/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local installation office in ****** is aware of the concerns with the recently completed roofing installation and a Power Project Production Manager intends to review each of these concerns on-site with you in person.  The way Power flashes your new roofing system to the cedar siding is approved by the roofing material manufacturer that designed your roofing system and provides the lifetime labor warranty and it is also not in violation of any local building codes.  Re-doing it or replacing the cedar siding above it is not necessary and a Power representative can explain why it was done this way while on-site.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  !5 windows installed in a Townhome with a HOA that only allows certain frames on windows. Windows came and one was broken from top to bottom, Another was the wrong style. The installer installed the two bad windows, indicating that the windows would be replaced within a week. And that his firm had accepted that solution. However, when I contacted the firm, They indicated that the windows would not be corrected till 3 October and told me to pay. They also said the broken window was not a safety problem because it was taped. I reminded them that I was a Veteran 100% disabled in a wheelchair and that a broken window was a problem, and I did not want to pay until the job was complete and the windows replaced. I was threatened with financial problems and credit issues, I only wanted to wait until the windows were replaced to pay. I paid in cash the half for the job and owe ******* for the rest.

  

  Business Response

  Date: 09/19/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  As you have stated, the concerns with two windows recently installed is scheduled to be rectified on 10/3/2024.  Resolving the service concerns with the windows required Power to order manufactured replacement parts from Powers window manufacturer, which is why the concerns can not be addressed any more expeditiously.  The remaining balance on the project is not owed until the service on 10/3/2024 is performed and completed.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid cash for a new roof in July. I will spare you all the drama that came prior to installation. The roof was inspected after completion. With the first rain came a puddle in my garage - where it had not been leaking before. Called. Got another inspector. I asked him to also check the attic, which had been leaking before I hired Power. I wanted to make sure that there was no leak there. He assured me that the problem was solved. It rained - there's a puddle in the garage in EXACTLY the same place! Called again. A crew came this time. Asked ME for a shingle! It rained - and leaked again. Called the company, asking for someone in management. I told the customer service *** that I could have paid "*** ****" half the money for these results. Her response was, "But *** **** wouldn't be answering your call." (I'm guessing that's not the slogan the company wants to be known for.) Sent a crew at a time I specifically stated I would NOT be home. I have no idea what was done, if anything. And I don't want to wait until it rains again to find out. At this point, I would like to have enough money refunded for me to hire another contractor to inspect and ***air what hasn't been done well.

  

  Business Response

  Date: 09/19/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power installation team returned to the home on 9/8/2024 and addressed the concerns with the recently installed roof on the home.  Since that time, it has not been conveyed to Power that any outstanding concerns with the roof remain and there has been no indication that the roof is still leaking.  Situations such as these is precisely why Power offers it's customers a lifetime labor warranty and ********************** honored that warranty coverage by making the necessary repairs.  If you wish to involve a 3rd party contractor to inspect the roofing installation at your home that is your prerogative, however Power will not be responsible for covering the associated cost.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 09/30/2024

  I am completely at a loss here!  First, I never received this response from Power.  I think that it is, at best, disingenuous for them to say that since they haven't received any more complaints that it is safe to assume that the issue has been resolved.  The absence of further complaints is because it hasn't rained hard enough for me to assess the situation.  The company seems to infer that I should be satisfied because they guarantee their work:  but if I have to call them to come back every time it rains, is that satisfactory?  Should you continue to accord them the rating you have given them, when I have had to call for a return four times since July?  For a brand-new roof?  Power says that I can hire a third party to inspect their work; but it would be at my expense.  I'm sorry...I think that this is grossly unfair.

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our siding replaced and it was tragic with all of the problems created from that. We needed emergency plumbing because they hired a third party to complete the job. We also had to have emergency **** services. They used a window inspector to review our SIDING. Then, they did not repay us for our last out of pocket expense with the **** technicians. Then they proceeded and continue to call multiple times a week after we specifically said we will never do business with them again. Today, one of their representatives came to our door. When we didnt respond to the ringing bell, she tried to open the screen door causing my dogs to go wild. This is to the point of harassment.

  

  Business Response

  Date: 09/16/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Your contact information has been added to Power's Do Not Call and your local offices Do Not Knock list.  It may take up to 72hrs for these changes to go into effect, at which time you will no longer receive communications from Powers sales or marketing departments regarding new promotions or sales.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** in responding to a warranty issue.2nd Bow Window still leaking causing dry wrought issues on our home

  

  Business Response

  Date: 09/12/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power representatives have been in contact with you as recently as today, Thursday 9/12/2024.  A replacement bay window for the home has already been placed on order and Power is awaiting a delivery date from the manufacturer.  Once the replacement unit is delivered to Power's local installation office in ******, a representative will be in contact with you to schedule it's installation.  We look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As reported by many other complaints on this site, I am having difficulty getting replacement windows from Power, per our warrantee agreement. We have 10 windows still needing replacement for bad seals, because of a manufacturer's defect. We have already had around 8 or 10 replaced, some of which are bad for a second time. We've been told the whole lot of windows are in, after waiting almost 2 years but the last three replacement appointments showed up with only 1 window. We have been given a litany of excuses none of which rings true. I understand the manufacturer if my windows, Northeast Building Product no longer has a working relationship with Power. Power replaced them with Pella windows. I understand Power is waiting for Pella to replicate our windows from NBP. Meanwhile we are being strung along while NBP delays production of the warrantee product. I believe we should get our defective windows replaced with Power's new business partner *****'s window. The windows I have now have proven that even the warantee replacements are still defective.

  

  Business Response

  Date: 09/09/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power Installation Manager was on-site with one of the replacement window sashes for your home on 9/9/2024.  Unfortunately, a second order of replacement sashes for your home was scheduled to be delivered to Power's local installation office in ******* in June but has not been located.  The replacement sashes from that order have been re-ordered and as soon as Power has a delivery date for these sashes a representative will be in contact with you to schedule their replacement.  Power will not be replacing the windows installed in your home with Pella windows.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

  Customer Answer

  Date: 09/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22260977
  
  I am rejecting this response because: This has been the answer I have been getting for a few years now. I believe this is the 3rd time several replacement windows have been misplaced. Power knows that the windows they installed in my home are defective and cut their relationship with the manufacturer. I, in good faith, have been patient with replacements and delays since they switched to Pella windows. Seeing we have 2 windows which have gone bad for a second time the replacements are no better that the original product. 
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 09/11/2024

  Good morning,

  We apologize for any delays in providing and installing the replacement window sashes for your window project.  The remaining sashes are on order and as soon as a delivery date is provided to Power by the window manufacturer a representative will be in contact with you to schedule their replacement.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired power to do my roof and gutters. After the job was completed,.I realized that I had no lights in my bedrooms,bathroom,dining room,back porch also the light was broken,doors bell were not working. I contacted an electrician to find out the reason why I don't have lights. He find out the nail they used were causing the problem. He fixed part of the problem. I don't have lights in my dining room,my back porch and the doors bell not working. I paid $900 .00 I would have to pay a lot more money .I contacted power Home Remodeling also I send photo and receipt. I received two Emails started that I am working on it. I want power Home Remodeling to fix the issues.

  

  Business Response

  Date: 09/13/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Both Power's local installation office in ****** and Power's corporate headquarters have been in contact with you since the roofing installation with regard to the electrical issues since the roof was completed.  Power has been requesting an estimate or an invoice from the electrician on-site to to confirm the issue at hand, however Power has only ever received a typed explanation of the issue.  Power as a company does not do electrical work, nor does Power employ licensed electricians, therefore Power needs to be able to substantiate the claim and approve the work being completed by a 3rd party before it can reimburse you for that work.

  Once Power has received the proper photos and documentation a representative can assist you with completing the repairs to the home.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com

  Customer Answer

  Date: 09/14/2024

  I hired an electrician to figure out why I didn't have lights in my bathroom,my two bedroom,my kitchen,, my dining/living room,my porch which the broke and my front and back door bells are not working. The electrician  went inside the attic and he find out that  the big nails are damaging the electrical connection that cause the problem. He fixed part of the problem. Power needs to finish the job. I got in touch with them several and refused to send someone to access the  damage  fix it. I  got in touch with them several apologize about the delay, and nothing else. 

  Customer Answer

  Date: 09/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22246856
  
  I am rejecting this response because:power roofing is refusing to send an electrician to assess the damage that they workers did. They used big nails that  damage the electrical cord inside my attic , causing part of my home to be without electricity. Also I am afraid that the damage may cause a fire if they come to remove the nails that cause the problem. I  received several emails from power apologize about the delay nothing else. I don't have electricity in my living/dining room,my porch and my doorbells are not working. I am already spent $900.00 to fix part of the problem. Now I want the company to fix the rest of the problem. More action need to take against them. I paid $23000.00 that is a lot of money to be dealing with that kind of issues. 

   

  
  
  
  Regards,
  
  Francesse Detail
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 09/18/2024

  Good morning,

  As stated, Power has not received any information regarding the cost of the necessary repairs or Powers part in these electrical concerns.

  Please return the calls and text messages from your local office in ****** if you require assistance with anything further.

  Thank you,

  ***********************
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  PowerHRG.com