Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling

  201 Jones Rd Fl W Ste 205 North Waltham, MA 02451-1600

  
• 

  Power Home Remodeling Group, Inc.

  1660 Walt Whitman Rd Suite 140 Melville, NY 11747-4159

  
• 

  Power Home Remodeling

  3660 Regent Blvd Ste 100 Irving, TX 75063

  
• 

  Power Home Remodeling Group, LLC

  747 N Shepherd Dr Ste 800 Houston, TX 77007-1336

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our siding replaced over 10 years ago. The siding came with a spectacular warranty. The siding has since cracked. Power home remodeling states the cracks are from rocks thrown from a lawn mower. We were told the siding could withstand hurricanes and tornadoes.The siding had mold on it that we were told would never happen.The shutters are faded. The flashing around the windows is peeling off. This happened before and they did fix it but it is happening again. It took months to get someone out to fix it.When I called the company. They said the warranty only covered the issues we were having with the flashing and nothing else.

  

  Business Response

  Date: 02/06/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Copies of your Power labor warranty and the manufacturers material warranty for the siding installed on your home are available on Power's website as well as the manufacturers website.  Power has and will continue to service those items that fall under the warranty coverage provided to you when you purchased the siding project from Power, however the warranty coverage has limitations.  Damage to the siding unrelated to how it was installed or manufactured is not covered under the siding warranty and the damage to the siding on your home is clearly from an impact in some areas and from the use of a grill too close to the vinyl siding in another area.  There is no mold buildup on the siding and the manufacturer of your siding provides clear instructions on how to clean various environmental contaminants from vinyl siding.  These instructions have been provided to you in the past.  The manufacturer of the shutters also does not warranty against fading.  Copies of these warranties were made available to you at the time you entered into a contact with Power in 2010 and have also been available on-line since that time.
  

  Power's *************************** has not received contact from you in regard to any other outstanding concerns with the aluminum trim on the house.  If you have concerns you wish to discuss and have serviced under warranty, please reach out to the *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I purchased new windows from Power Home Remodeling. When they installed the windows broken glass was left all over the inside and outside of my house. Also, there were 5 windows installed incorrectly. 4 windows are in my living room where you can feel a noticeable draft. Power home remodeling has refused to accept fixing these windows even though I can see with an infrared temperature tool that an extremely high amount of heat is being lost where the windows should seal. The other broken window is in my sons (7 month old) nursery. There is a visible gap that I have had to try and cover with clothes and curtains to keep cold air from coming in. Power has recognized that this was a defect at install, but over the course of almost 3 YEARS now has not been able to fix the issue. Each time they attempt to fix it the gap has gotten larger and it take multiple months to have another install manager to come out and diagnose the issue. I have begged and pleaded with them for a partial refund so that I can hire another more ***utable company to fix this issue since my son hasnt been able to even sleep in his room since birth due to the terrible drafts and temperature inconsistencies in that room. Each time I call the call center *** rudely says there is nothing I can do and I must wait for the local install office to handle the issue. Some call center ***resentatives have even told me that it would be better for me to just caulk my window shut since they wont be able to send someone out for months.

  

  Business Response

  Date: 02/04/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power representatives have been in touch with you since the 1/18/2025 service date and Power is scheduled to return to reset the window in question on 2/7/2025.  We look forward to having your concerns with the window resolved for you then.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 17 windows in 2016 from Power Home Remodeling with a lifetime warranty. Currently, 7 sashes have some kind of growth or staining on the inside of the windows and a big sliding window is sagging and will not seal properly. I called PHR to ask about replacing the windows that were under warranty when I bought them. Theyre not high quality windows, so I basically bought them because of the warranty. Today, January 29, 2025, they told me that theres a new company that covers the warranty that canceled my LIFETIME warranty. They want me to pay $180 per window to have them replaced. I ask people to avoid Power Home Remodeling.

  

  Business Response

  Date: 01/30/2025

  Good morning,

  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.

  
  Because the product warranty is void, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to eat some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 1/9/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.

  
  Thank you,

  
  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had all windows and doors in my home replaced by Power Home Remodeling. A fantastic salesman came to my house and spent a lot of time here selling their product. I was promised lifetime guarantees on all of their products. Since they finished installation and have received years of on time payments, it has taken months for them to react to any of my needs and concerns. I have an active leak causing damage to the interior of my house. They have no regard for my property or fixing their mistakes. I have been waiting 4 months for someone to come and check windows that cause safety concerns for my children. The leak was fixed by someone who sealed the window shut and they have still not returned to fix it. Today I received a voicemail that they couldnt get here and will reschedule for April 28th. Another 3 months from now.

  

  Business Response

  Date: 01/30/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The concerned outlined regarding the bay window leak was resolved on 1/15/2024.  Powers Installation Manager requested that you notify Power if the leak persists or if the leak returns and you have not indicated to Power since that either of those have occurred.  A more recent concern about the sliding glass door was brought to Power's attention, however no mention of a bay window leak was made at that time either.  A service to address the sliding glass door was scheduled but unfortunately had to be rescheduled due to unforeseen staffing changes and for that we do apologize.  A new service date was scheduled with you and we look forward to having your concerns with the sliding glass door resolved for you then.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Windows from Power Home Remodeling Group in 2023. Large bow window has recently significantly cracked and poses a danger but company refuses to be flexible with replacement schedule. I am worried the glass will fall out and cause injury to someone. Company refuses to address immediate safety concern.

  

  Business Response

  Date: 01/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** has been in contact with you in regard to the cracked glass in the bay window and a replacement window sash has already been ordered.  The replacement window sash for your window needs to be manufactured and delivered to Power's local installation office before it can be swapped out in your home and based on current manufacturing lead times the service appointment scheduled for 2/28/2025 is the earliest that the replacement can take place.  The stress crack in the glass does not pose a safety issue, the glass will not fall out of the window, and if you wish to tape the crack for added peace of mind you have been advised that you are able to. 

  We look forward to having the replacement glass installed in your window on 2/28/2025.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

   

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A solicitor for this company visited my house - going door-to-door despite that there's a no-soliciting policy in my neighborhood that's well advertised - but that's not the main complaint. I unfortunately gave this solicitor my contact information on the off chance that I might be interested in their services at some point in the future. What a massive mistake that was - ************* in the last 6x weeks has called me nearly THIRTY TIMES - often at all hours of the day, early morning, late nights, during working hours.Stay away from this company like the plague - I get a fair amount of spam calls already, but this company calls me more than all other spam calls combined.

  

  Business Response

  Date: 01/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Your contact information has been added to Power's "Do Not Call" list.  This change may take up to 72hrs to get into effect in Powers system, at which time you will no longer receive phone calls from Powers sales or marketing departments.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I purchased a sliding Patio Door.That was fine no complaints I did not contact them They were soliciting in my neighborhood which is ************* door was installed had no problem with it.The same day after the install was completed,they called and said someone had to check the door and make sure it had no issues with it, okay so the gentleman came looked at the door everything was fine.That was not the end he tried talking us into other things to purchase,first I said it wasn't a good time because of the upcoming holidays and I was involved with selling a house that I had inherited that was my mistake.That gave him a way to talk us into getting new basement windows the first price he gave me was over $7000 I said no it was too much.Well then he lowered it by a thousand dollars ,he kept telling us he was saving us money because he was not a salesman and he didn't gain anything from the sale . We realized we counted the wrong number of windows it was 5 not 6 which lowered it another $1000, but because he had already entered the price of ***** he had to go into the office to change the price and he would take care of it,he wrote the price down on paper of $5,600 well after the windows were installed I told the man who did the installation the price was wrong,he called the office The lady in the office said she would change it the next day and call me back. Well that did not happen instead she said she was the only one who could change it and that the price could not be changed. Since then no one would help me nor would they even try to work with **** have called repeatedly emailed even tried to email the CEO no response.The gentleman who talked me into buying these windows said he can't find the paper he wrote the price on.I feel like I was completely taken advantage of and lied to.Can you help me

  

  Business Response

  Date: 01/23/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The initial project price of $7,984.08 was for one too many windows than were left to complete in the home.  The project was then reduced by one window and thus the price of the project reduced to $6,653.40.  This change in the scope of work and change in price of the project is reflected in the Project Amendment that you signed on 11/14/2024.  This was the only change in the scope of the project and it was the only reduction in price on the project.  At the completion of the project you signed a Windows Completion Form acknowledging the completion of the project and indicating that the terms of the contract were satisfactorily met.  Unfortunately, there is no missing discount to the price of the project and there will be no reduction in the price of the project made.  Copies of the signed project amendment reflecting the price change and the signed completion certificate are both attached to this response.  Additionally, as a Project Pulse app user, you have access to these documents as well as the original signed contract digitally.
  

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 01/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22845424
  
  I am rejecting this response because:
  
  I did send the information the first time I sent you my complaint.I first purchased a sliding patio door. I had no complaints with the door. The day the work was completed on the door, they notified me that they had to come out to inspect the installation. I said okay but my husband inspected the door he said they did a good job but they insisted they had to come out. The didnt get to my house until 5:30 almost 6pm,the gentleman came in checked the door and agreed that it was fine. Then asked us to sit down,and proceeded to talk to us about buying more windows. I told him I wasnt interested because Christmas was coming and I was in the process of selling my friends house because she had passed away. That is when started insisting I should buy the windows now ,because he could give me a good price because he was not a salesman,and he wouldnt be getting any commission like the other salesmen. Thats when he said since I would be selling my friends house I could use the money I would get from that. He also told me, I could get the windows by financing them with their company,no payments until January-or February  with no interest for 6 months that was also a lie . I saw the statement yesterday and I am paying a very high interest rate.Payments started in January. I did not agree to the 7,600$ amount I told him it was too much.Then he brought it down to ***** which was the price for 6 windows .  Thats when my husband said he didnt think we had six windows so we went back to the basement and counted again we only have 5. So the salesman changed the count to 5 but said he counted change the amount because it had to be done in the Office . He then wrote it down on apiece of paper the price for 5 windows it to 5600$ ,he said it didnt matter that I had already sign for the six windows because he was going to fix it in the ********* wasnt until they came to put in the basement windows,that I noticed the price was incorrect . I didnt want to sign the document because of the wrong price he called the office,and said the lady in the office would take care of it the next day and would call me in the morning,that never happened.She called me the following week and said she would not be changing the price. Ever since then this has been a nightmare. I trusted these people which I should never had done. I told him that night before I signed anything,I did not want to spend over a thousand dollars apiece for each window he assured me they were not over a thousand dollar each . The price for the five windows was a little under a thousand each.I felt because of the door We purchased was good I could trust this company but clearly they can not be trusted.I really dont know what else to say.If you need anything else please let me know.
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 02/03/2025

  I cant believe you wont do anything to help me with this complaint I dont know how They put my signature on these documents but I did not sign all of them . I think they. Used a AI program to copy my signature.I cant believe you are taking there word on this information they gave you Idont  understand why, you dont listen or understand I was there my husband and my daughter .They are lying and cheating me out of a thousand dollars.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You sell windows, doors etc. Come into peoples houses and BRAG that they are really great windows with lifetime guarantee and in 5 years they discolor, and they need to be replaced!! Started getting windows in 2014, now its 2025, and since then Ive called about the discolored windows, when a customer gets new **********************. you have them all, but when a customer needs a window replaced because of discolor, it is IMPOSSIBLE to GET help to replace them quickly as you sell them. Since we have had the windows, and as soon as they started turning, I have called and complained EVERY YEAR, THAT they need to be replaced. (oh, you know who we are!!!) and what is the excuse?? oh we DONT have them in!! I bet the Owner or *** does not even know about the issue? Why sell windows if you cant even help the customer??!! If they are going to discolor and you know this, why DOES A CUSTOMER HAVE TO WAIT SO LONG???? how many other people have to wait???? VERY BAD BUSINESS TACTIC!! I SUGGEST YOU GIVE THE MONEY BACK TO THE PEOPLE YOU CANT DELIVER TOO!!! TO THINK THAT YOU GOT THE JD POWER AWARDS ALL THOSE YEARS??? UNDESERVING!!!

  

  Business Response

  Date: 01/23/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power does not manufacture windows, nor does Power keep stock of windows or window parts, as every window installed in Power customers' homes are custom made for the size of the openings they were sold for.  For new projects and for services on previous projects, Power orders manufactured windows and window parts from Powers manufacturing partners on behalf of the customer.  These manufactures build and deliver windows and window parts to Power and Power supplies and installs them in the customers home.

  This was true each time you reached out to Power for service with respect to the windows and each time a replacement window sash was manufactured, delivered and installed in your home.  To date, Power is not aware of any outstanding concerns with the windows and all previous service related issues have been resolved.  If you are experiencing any issues with the windows install in your home by Power, please reach out to Powers *************************** and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed a radiant barrier in our attic on May 3rd, 2024 with Power Home Remodeling. We were told that this installation would help solve a ventilation issue and fix a potential mold situation. We paid $6,082.39 for the installation. Now (January 2025), we noticed that there is water damage on our ceiling in a few rooms. We had Power come out and they told us it was a ventilation issue and that they would not fix it. I requested to speak to a manager and he basically told us that it was not their problem. He also listed that it was a insulation issue. When I questioned why 2 different issues were stated, he said that it could multiple issues. I also informed him that this problem had not occurred in previous ******* and he basically said "a problem isn't a problem until it's a problem". While I understand that, the only change in our house was this radiant barrier and now we are seeing damage. When asked if there was anything we can do, he said no. We also asked for it to be removed and to receive a refund since it's more less than a year and he said "we are not going to do that". We asked to speak to a manager and he said "this issue ends with him".We are stuck because this things is damaging our house and we contacted a roofer and he also said this was caused by the radiant barrier but the company will not fix it. I also want to add this manager was very rude.

  

  Business Response

  Date: 01/23/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power Installation Manager was on-site on 1/20/2025 to review the concerns with the radiant barrier installation in the home.  The project completed in the attic was only for the radiant barrier, no blown-in insulation was contracted to be done and therefore nothing on the floor of the attic was modified or disturbed.  The radiant barrier that Power installed is installed correctly.  It stops 2-3 feet short of both the ridge beam, where the exhaust ventilation for the attic should be cut into the roof, and 2-3 feet short of the floor of the attic to prevent any blockages of the intake ventilation, which should exist either in the soffit or along the gutter line of the roof.  The radiant barrier is secured to the rafters of the attic, it is not tight to the attic ceiling, so as to allow airflow above and below it.  The radiant barrier is not slowing or preventing any existing airflow or ventilation of the attic. 

  While on-site, it was observed that both the ridge vent and any intake ventilation along the eave of the home that may exist was blocked by ice.  This is indicative of a possible ice dam or snow build up over the intake or exhaust ventilation that would prevent the necessary airflow through the attic.  It was also reported to Power in December of 2024 that condensation was forming on most of the windows in the home, which would indicate a presence of excess moisture in the home.  Both of these are contributing the the damage that you are seeing in the home.  Unfortunately, these are not issues that Power can assist with as they are unrelated to the work Power has performed at the home.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 02/03/2025

  Hello,

  I saw the company's response and I understand what they are saying but this issue was not present prior to the installation of the radiant barrier. I have attached pictures that show the situation getting worse. Additionally, I talked to a roofer and showed them the pictures that Power provided and they informed me that Power basically created a problem where the air is trapped which is why it froze. There was no *********** caps on the roof to cause this issue. The issue was caused by Power. They failed to create proper ventilation in the attic once they installed the radiant barrier. And if that was not contracted, they failed to inform us about the lack of ventilation which resulted to damage to our house. 

  ***** ********

• Initial Complaint

  Date:01/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15, I was pressured to sign an agreement for window, door, and solar panel installation work with this company by a salesperson who would not leave our house until I said yes around 3 a.m. after being at my house since 7 p.m without leaving after being asked multiple times. I asked to read all paperwork and contracts before anything was signed. However, while I was reading over the service contract, the salesperson signed and submitted a loan document in my name a legally binding contract that I never would have signed had I been given the chance to read it. The loan company was with its sister company, ******************. I was not given a copy of the paperwork until after he signed and submitted the document and left my house. This loan (#******) is for $150,000 financed at a 3.99% APR with balloon payments up to $23,194.38 total over the 298 payment term. The finance charged was $88,194.38. I do not want this service work, nor this loan. I do not want to be on the hook for something that I did not sign and agree to, especially given that the contract terms give the Stream Innovations company way too much power over me and my property. I have followed Power HRGs instructions for cancelling the service sending them a signed copy of the contract cancellation as well as sending a telegram to the company with my intent to cancel, which was delivered to the Power ********** on 1/17. I got a call the next day (9/18) about moving forward with the service. By the time I could call back, the office was closed. Every number that I can find for Power HRG sense me to the same voicemail that doesnt give me a chance to leave a message. I want confirmation that this service and loan are cancelled. I havent been able to get in contact with the company. They have no email address that I can find anywhere. The service number provided by the employee doesnt work. I have sent a telegram to Power HRG. I have left a voicemail with the ****************** loan company.

  

  Business Response

  Date: 01/21/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  As you have stated, the credit application was submitted to Power's first look lending partner because you entered into a signed sales agreement with Power Home Remodeling and completed and signed a credit application, which authorized Power to do so.  Copies of the signed sales agreement, project specifications, and loan application are attached to this response.  Power representatives have been in contact with you since submitted your cancellation request and a representative is scheduled to return to your home on 1/24/2025 to review the project and cancellation paperwork.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************