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Business Profile

Collections Agencies

Commercial Acceptance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21995913

    I am rejecting this response because:
    I would like assurance that the alleged debt is sent back to the hospital or placed with a different organization so that I can properly work out the variance I have found in billing. 


    Regards,

    ******* Early








    Business Response

    Date: 07/26/2024

     We will no longer contact the consumer per their request.

    Business Response

    Date: 07/26/2024

    The consumer may contact us directly or provide any pertinent documentation to us to try to resolve the matter. The accounts will remain in our office at this time.

    Customer Answer

    Date: 07/30/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21995913

    I am rejecting this response because:
    I will not work with them when I did not place the billing with them. I request the accounts returned. 

    Regards,

    ******* Early








    Business Response

    Date: 08/02/2024

    The account will currently remain in our office per our contract with our client.

    Customer Answer

    Date: 08/09/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21995913

    I am rejecting this response because:


    Regards,

    ******* Early








  • Initial Complaint

    Date:07/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 05 THE ******* FIRM LLC. I do not have a contract with this COML ACCEPT, and they have not provided me with the original contract as I requested.Account Name: COML ACCEPT Account #: **************** Date Opened: 08/24/2022

    Business Response

    Date: 07/17/2024

    We have updated the credit reporting agencies of the dispute, and we are sending out the verification to the address on file.
     

  • Initial Complaint

    Date:07/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21953692

    I am rejecting this response because:

    This needs to be removed from my credit report from all three 
    Regards,

    ***************************








    Business Response

    Date: 07/17/2024

    We will send out the verification to the address on file and list as disputed to the credit reporting agencies.

    Business Response

    Date: 07/19/2024

    We have sent out the verification to the address on file and have listed the account as disputed to the credit reporting agencies as we are required to do by law. The consumer may contact our office directly to discuss any further concerns.

    Customer Answer

    Date: 07/21/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21953692

    I am rejecting this response because:
    Pennsylvania law requires MA to cover cost. This company also never proved they acquire the debt legally

    Regards,

    ***************************








    Customer Answer

    Date: 07/21/2024

    Pennsylvania code Section 1245 . 11

    Business Response

    Date: 07/26/2024

     We have sent the verification to the consumer and have listed the account as a dispute. The consumer may contact us directly to discuss any further concerns.

    Customer Answer

    Date: 07/26/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21953692

    I am rejecting this response because:
    I am not liable for this debt. 

    Regards,

    ***************************








  • Initial Complaint

    Date:06/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I disclaim any liability for the debt with the COMMERCIAL ACCEPTANCE CO (POCONO MOUNTAIN REGIONAL) Account #: *********. I do not have a legally binding agreement with them, and despite my requests, they have failed to provide me with a copy of the original contract. As a result, I do not recognize this debt as legitimate and do not intend to make payments towards it.

    Business Response

    Date: 06/14/2024

    We have sent the requested information out to the same address listed in this complaint on July 12, 2023, the consumer may contact us directly to discuss further.

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21802339

    I am rejecting this response because: I do not to receive mail from this company. I do not know this company and do not trust what they are saying. I owe nothing to this company or aware of any debt they are claiming. no further communication by phone text email or regular mail is requested. 


    Regards,

    *********************








    Business Response

    Date: 06/05/2024

    There will be no further attempts to contact the consumer.

    Business Response

    Date: 06/05/2024

    As we stated, we will no longer make any attempts to contact the consumer by phone, mail or email. We have listed this as a cease and desist.

    Customer Answer

    Date: 06/05/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please send TransUnion information regarding account.. amount.. and my information to resolve this issue. They are looking forward to a letter from the business. 

    Business Response

    Date: 06/17/2024

    The account has been closed and a request has been made to the credit bureaus for deletion.

    Customer Answer

    Date: 06/17/2024

    Please send TransUnion information regarding account.. amount.. and my information to resolve this issue. They are looking forward to a letter from the business. 

    Customer Answer

    Date: 06/17/2024

    Please send TransUnion information regarding account.. amount.. and my information to resolve this issue. They are looking forward to a letter from the business. 

    Customer Answer

    Date: 06/17/2024

    Thankyou for trying to make this situation right. It has been a very hard journey trying to get this resolved. My last wish is to request a letter stating that this account with  COMMERCIAL ACCEPTANCE ** in the amount of $1,422, be taken off and corrected in all credit bureaus. My updated address is **************************************************. Please make sure this happens as it will help leave a paper trail and get resolved sooner. Thankyou. 

    Business Response

    Date: 06/17/2024

    We will send a letter to the updated address advising that the account has been closed and a request has been made to the ************************* for deletion.

    Customer Answer

    Date: 06/28/2024

    I appreciate the efforts of getting this off my report.. but still very disappointed it happens in the first place along with the attitude and rude customer service people I talked to in that establishment ! This company is ruining peoples lives 

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with goodwill, steam engine co communications, I do not have a contract with commercial acceptance they did not provide me with the original contract as i requested also some things are incomplete and not accurate. And according to the fair credit reporting act Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.

    Business Response

    Date: 05/20/2024

    We have mailed the verification to the address on file and listed the accounts as disputed to the **************************

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2023 I was transported by Penndel Middletown Emergency Squad from the ************ facility roughly 2 miles to ************************ in ************. I unfortunately was totally out of it due to Covid & was immediately put in ICU & almost died. I do not dispute the ride or the charge of $1420.00 from the Emergency Squad. I do however take issue with Commercial Acceptance Corp contacting a relative who has nothing to do with my medical or monetary issues to find out how to contact me. She was told by ********************* that she was listed as a contact in my paperwork & that is a total falsehood. I never received a bill from Penndel M'town Emergency Squad & even have a now expired check from my medical insurance to cover nearly all of the transport. If the squad had sent a bill to me I would have paid it immediately but instead they chose to send me to collections without a reason to. And as I said the collections agency blatantly lied about my relative being listed in my paperwork - more than likely found their name on ****** search.

    Business Response

    Date: 05/20/2024

     Per the consumer's request, we will no longer attempt to contact them.

  • Initial Complaint

    Date:05/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with THE ******* FIRM LLC, I do not have a contract with COMMERCIAL ACCEPTANCE COMPANY, they did not provide me with the original contract as I requested.

    Business Response

    Date: 05/20/2024

    We have listed the account as disputed to the ************************* and have sent the verification to the address listed in this complaint.

  • Initial Complaint

    Date:05/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this **** with charter communications, I do not have contract with COML ACCEPT, they did not provide me with the original contract as i requested.

    Business Response

    Date: 05/20/2024

    We have requested the verification from our client and will mail to address on this complaint once we receive it. We have also listed the account as disputed to the **************************

Commercial Acceptance Company is NOT a BBB Accredited Business.

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