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Business Profile

Collections Agencies

Commercial Acceptance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ******

    Business Response

    Date: 04/29/2025

    The account has been closed by our client and no longer active in our office.

  • Initial Complaint

    Date:04/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsolicited contact by this business. No recurring debt to my knowledge. **************** provided informed me I owed $75 in co-pays which had been paid on 4/1/2025 and verified that what is being claimed by this business was covered within my health insurance plan. Evidence of payment to the health provider included in complaint.

    Business Response

    Date: 05/07/2025

    We have investigated the dispute and found balance remains due in full. We can send verification to the consumer if they would like. We will stop any further communication per consumers request. The consumer can contact our office directly with an questions and or concerns.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23153841

    I am rejecting this response because:

    you are a third party i have never gave you my information to even do a contract wich is a vilation of my rights my next step is law suit
    Regards,

    Kvaughn *****








    Business Response

    Date: 04/04/2025

    We have sent verification to the address on file and listed the dispute to the credit reporting agencies. The consumer may contact us directly to discuss further.

    Business Response

    Date: 04/11/2025

    We have sent the verification to the consumer on April 4, 2025 to the address on file. They may contact us directly to discuss further.

    Customer Answer

    Date: 04/14/2025

    once again  i did not enter into any contract with your company please provide proff here or remove my next step i will file a lawsuit

  • Initial Complaint

    Date:04/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23152468

    I am rejecting this response because: I have not received a physically signed contract with any debt collector. Please provide written documentation of my physical signature with your collection agency. If not, I demand that this be removed from my credit report as I am not contractually liable for any debt with this agency. Thank you 


    Regards,

    ***** **********








    Business Response

    Date: 04/03/2025

    We listed the account as disputed and have sent the original signed contract to the address that we have on file. The consumer may contact us directly to discuss further.

    Business Response

    Date: 04/07/2025

     The documentation requested with the consumer's physical signature has been mailed out as of 4/3/25. We have listed the dispute with the credit reporting agencies as well. The consumer may contact us directly once the verification is received to discuss further.

    Customer Answer

    Date: 04/11/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23152468

    I am rejecting this response because: I was not provided a contract with myself and Commercial Acceptance Company. Again, please provide a contract between myself and CAC or delete this off of my credit report.


    Regards,

    ***** **********








  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****

    Business Response

    Date: 04/11/2025

    We will no longer contact the consumer per their request.

  • Initial Complaint

    Date:03/26/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with COML ACCEPT plus they did not provide me with the original application like I asked.Account No: ****** Amount Disputed: 1471

    Business Response

    Date: 04/02/2025

    We have listed the account as disputed and mailed verification to the address on file.

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This agency has is extremely rude when speaking to people, they have my direct number and continued to call people within my family to look for me. When I called back the woman on the phone was extremely rude and completely unprofessional.

    Business Response

    Date: 03/20/2025

    We were attempting to locate the consumer to discuss an important personal business matter.  We will no longer make any attempts to communicate per the consumer's request. The consumer may contact us directly to discuss further.

Commercial Acceptance Company is NOT a BBB Accredited Business.

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