Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since March for my refund check and have been told several times that it's been mailed but here we are it's August and I still don't have my refund check

  Business Response

  Date: 08/22/2025

  There has been address changes that we were not made aware of, so the original check never made it to the desired location. After our recent conversation we confirmed the address and the check is cut and in the mail.

  Customer Answer

  Date: 08/29/2025

  I have since received my refund thank you so much 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 11th, our well pump stopped working, we called a few well service companies. Triangle told us they could have a technician out that night. The technician came out and confirmed without testing our pump that it was in fact the pump and could be fixed the next day, but wouldn't do anything until we financed the quote for the job. The next day the technician installed the pump but found the wiring was damaged and new wiring was "not included" in the quote, so we had to had to sign for an increase in loan amount ($5835.75). Once the pump was installed and system tested they failed to shut the valves to our house resulting in flooding our house system with sediment and clogging lines, once it was by-passed the water coming from the pump was muddy. We asked them to stay and help but they left, we ended up calling back the next day have two new technicians come out. Our water was still muddy and undrinkable, we have livestock and kids and needed drinking water. The new technicians called GM and GM made derogatory/belittlement remarks while on speakerphone about us. They decided that pump was burred in the mud so they raised it 6 feet, while doing so they damaged out pressure tank so it no longer held pressure and then left telling us to call back. So we did and a new technician came out, replaced the pressure tank but still could not get the tank to hold pressure once the valves was opened and told us they would have to come back on Monday. Monday came and ******, the plumbing manager told us that they were washing their hands of the situation and not returning, we needed to call a professional. We called another well company and they managed to fix all the damage. Triangle ** **** called Thursday and threatened us to either pay the full amount for a job they did not complete and caused more damage on or they would send us to collections and come take the equipment. We did come to an to agreement to pay $1400, but they will no longer return phone calls. Have more info

  Customer Answer

  Date: 06/30/2025

  ADDITIONAL INFORMATION:

   

  See five attachments.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter serves as documentation that I have to date not received the additional
  information that I requested about the services provided and receipts for the thermostat
  installed in December 2024. These are central to the dispute about the bill and you have
  refused to provide an accurate accounting of goods and services that I have requested in
  writing several times.
  The facts show that there was a three-month gap between the project completion and the
  first bill that you sent to me by mail. I continue to assert that I paid in full in December
  2024, and that levying these charges is double billing me for services rendered. I believe is
  direct a result of inaccurate accounting practices.
  You have threatened with collections despite not providing the information that I
  requested. Thus, to avoid being subjected to further harassment by your company I am
  enclosing a check for $173.00, the amount you currently allege is the due balance. I do so
  under objection and with no change in my position that this is an accounting error on your
  part. Receipt is requested.
  

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically I cannot get a detailed invoice. They refuse to provide one. In February 2025, my sump pump malfunctioned and flooded my basement and furnace. After not having heat for the weekend a *** from Triangle came to assess the damage. He told me the furnace would need to ***laced. Since I was going to be going through insurance I asked if this was the base model so insurance would cover the costs. I was ensured by the tech that oil furnaces are all the same. He further went on to tell me insurance companies dont know anything about **** and that they usually go with their recommendations.The tech seemed to be trustworthy, and I was desperate to get the heat turned back on so I agreed.They installed the furnace and after various problems I received the invoice (screenshot included). It was almost $13,000. I never had heating work done before so I didnt think anything of it. However, when I submitted it to my insurance company, they questioned why it was so much. At first, I thought it was the insurance trying to get out of paying so I looked into the cost myself. I found the exact model for under $3000 on various supply websites (screenshot included). What Triangle was charging for installation was $10,000. There was no extra ductwork or wiring, they just swapped out furnaces. Both the insurance and I attempted to get an itemized invoice explaining why the installation was so expensive but Triangle refuses. The insurance adjuster said they would pay if they had a justification for the additional cost but Triangle straight out refused to give an invoice anymore detailed than the one attached. If the cost was legitimate, they should have no problem providing a detailed invoice.Due to their uncaring and questionable business practices I am left holding the bag.

  Business Response

  Date: 04/03/2025

  Thank you again for bringing your concerns to our attention. After speaking together, were glad we were able to come to a resolution and appreciate your willingness to have that conversation.

  While we do not advise on insurance matters, we hope the clarification around the additional work performed including the concrete patching beneath the new unit provided better insight into the value included in the installation.

  Were committed to improving our communication and service, and we truly hope your future experiences with us are more positive. Please dont hesitate to reach out if you ever have questions or need support moving forward.
  
  
  Thank you, 
  
  **** Peek 

  Customer Answer

  Date: 04/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  Regards,
  
  **** *****

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our new heating system from triangle in 2022 and financed the 10k system. The system worked with minor problems for awhile, towards spring of 2023 we started to experience problems with it not working. Very long story short, we have not had heat in over a year with continued run around from this business. There lack of response / communication is unexpected. I am the one initiating all contact now to them for any sort of update about our system. They stated we would get a new system in the fall, but have not been able to provide us with any type of timeline for this to happen. We are without heat!!! Children/pets in home!! This has continued since and I called again the week of 11/22 and they still had no answers for me. They offered to have a guy come out the following week and see if they could get the old system to work. I heard nothing the day of our appointment and had to call to see if someone was actually come. They were backed up, but someone did come out at 5pm. He was unsuccessful at fixing it and left with a promise to have someone call the next day. He even stated how ridiculous this is and that the K2 model we have is no good. No call happened the next day. Another week went by with no contact from them. I needed to call again on Friday 12/6 and requested to speak to a manager. **** a ****** was to call me back that even and never did. I have not heard anything from them since and we have NOT had proper heat in over a year!! We have continues to pay on this system that does not work.

  Business Response

  Date: 04/03/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced during this process. We fully understand the seriousness of being without heat, especially in a home with children and pets.
  
  We want to clarify that from the moment issues with your system were reported, we worked diligently with the manufacturer to obtain a replacement unit on your behalf. The model originally installed (K2) had ongoing performance concerns, and we went above and beyond to secure a suitable replacement at no additional cost to you. While we recognize that the process took longer than expectedlargely due to delays from the manufacturerwe remained committed to resolving the matter as quickly and fairly as possible.
  
  At no point were you charged out of pocket for service visits or the replacement. Although your complaint was submitted while we were still waiting on delivery from the manufacturer, we understand how the lack of consistent updates may have added to your frustration, and we take full responsibility for that.
  
  Were pleased to confirm that the issue has now been fully resolved and your new system is up and running. We appreciate your patience throughout this process and remain committed to providing the reliable service you deserve.
  
  If you have any further concerns, please dont hesitate to reach out to us directly.
  
  Sincerely,
  
  **** ****
  
  Triangle Heating and Cooling
  
  ************

  Customer Answer

  Date: 04/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2024, I paid Triangle Heating and Cooling a total of $9,444.75 from my checking account for the installation of a new air conditioning unit and heater. After payment was made, the company informed me that the unit they intended to install was larger than the existing pad, which required approval from ************************* (***) to move the pad to another location.Unfortunately, our HOA denied the request to relocate the pad. Triangle Heating and Cooling proposed an alternative unit, but it did not meet the efficiency standards of the originally quoted unit. As a result, I decided to hold off on proceeding with the installation until I could further research options with my HOA to obtain the unit I prefer.Since then, I have reached out to Triangle Heating and Cooling multiple times via phone and email to request a refund of the full amount I paid. Despite my repeated attempts to resolve this matter, the company has not responded to my calls or emails. I recently sent a final email to the company, giving them a deadline of 7-10 business days to return the full amount of $9,444.75. Unfortunately, they have failed to comply with this ********** a result, I am now seeking assistance from the BBB to help resolve this issue. I have also informed Triangle Heating and Cooling that, if I do not receive a refund, I will be pursuing a dispute with my bank and considering legal action.I kindly request your support in facilitating communication with Triangle Heating and Cooling to ensure that I receive a full refund of the amount I paid. I believe that their lack of response and failure to deliver the agreed-upon services are unacceptable business practices, and I hope the BBB can help hold them accountable.

  Business Response

  Date: 04/03/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration this situation may have caused. We understand that after your payment of $9,444.75 on August 5, 2024, it became clear that the originally quoted unit could not be installed due to HOA restrictions related to the pad size and location. While we did propose an alternative unit, we fully respect your decision to hold off on installation while exploring additional options with your HOA. We would like to clarify that throughout this process, we maintained communication and responded to your inquiries without delay. At no point was it our intention to ignore or withhold information. Once the decision was made not to proceed with the installation, we processed your refund as quickly as possible under the circumstances. A full refund has been issued, and confirmation of the transaction has been sent. We will also follow up directly to ensure everything has been received and resolved to your satisfaction. We appreciate your patience and understanding, and we remain committed to providing transparent, professional service. If you have any further questions, please dont hesitate to contact me directly.
  
  Sincerely,
  
  **** ****
  
  Triangle Heating and Cooling
  
  ************

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triangle Heating and Cooling charged (per the invoice) $505.00 for a Honeywell T4 Programmable Thermostat that retails for less than $80.00. There was a mysterious discount of $200.00 on the invoice that I assumed reduced the cost of the thermostat and installation to $305.00. When I requested a proof of purchase or receipt for the thermostat I was told that providing a receipt for a particular part was not company policy. They claimed that the additional costs include a warranty upon installation and other mysterious charges. It's my opinion that Triangle pads its invoices. Be aware and ask for itemized charges before agreeing for work to proceed.

  Business Response

  Date: 07/25/2024

  Dear BBB,

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised regarding the cost of the Honeywell T4 Programmable Thermostat and the associated charges.
  

  At Triangle Heating and Cooling, we strive to provide transparent and straightforward pricing. Our pricing structure includes not only the cost of the parts but also additional services that add value to our customers, such as installation warranties, professional expertise, and customer support. We believe in offering a comprehensive service that ensures the highest quality and reliability for our customers.
  Regarding the specific issue of the Honeywell T4 Programmable Thermostat, we understand that the retail price of the thermostat may appear lower than the amount charged on the invoice. The price on the invoice reflects more than just the cost of the thermostat itself; it includes:
  

  Professional Installation: Proper installation by certified technicians to ensure optimal performance.
  Warranty: A warranty that covers both the thermostat and the installation, providing peace of mind and protection against future issues.
  Service and Support: Access to our knowledgeable and professional team for any questions or concerns that may arise post-installation.
  

  We regret any confusion caused by the invoice and the discount applied. The $200 discount was intended to offer some relief on the overall cost of the service provided. While we do not typically provide receipts for individual parts, our goal is to ensure that every customer feels they are receiving value for their investment in our services.
  

  We assure you that our pricing is not intended to pad invoices but to cover the full spectrum of services and guarantees that we provide. Our company is committed to offering the best guarantees and warranties in the area, and our team goes above and beyond to ensure customer satisfaction.
  

  We appreciate your feedback and will take it into consideration as we continually strive to improve our services. If there are any further concerns or questions, we encourage you to contact us directly. We are dedicated to resolving any issues and ensuring our customers are fully satisfied with our services.
  

  Thank you for your understanding and cooperation.
  
  Melanie W********
  Triangle Heating and Cooling, LLC.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company in full and was promised a walk through to show me my system but have had nothing but problems with them since I paid them. After payment was done I found things like vents not hooked up to duct work and my electric bills were over $980 a month. I called them many times and set up many appointments to fix the issue and the bills kept coming until they finally sent out a guy who knew the problem immediately. The system wiring was hooked up incorrectly which caused the system to run in a more energy demanding state. Immediately following the wiring repair my bills dropped below $200 a month which the technician admitted was the correct amount. I called them with the electric bills in the high months which they admitted seemed extremely high. Now that the issue with the wiring has been resolved they have done everything but take responsibility for the problem the caused. Making claim that even though admitting the system was incorrectly wired it had absolutely nothing to do with the high electric bills. They claim that even though it was wired wrong there are many other houses wired exactly like mine that don't cause high electric bills. Which not only tells me they aren't taking credit for the bills but that other people are having their systems hooked up incorrectly and the company knows it and is doing nothing to correct the issue but just allowing it to happen over and over again. I have consulted other hvac companies who said that it can absolutely be hooked up incorrectly which could cause the bills to be higher than they should. Basically my system runs on a 10 kwph coil but if it can't keep up it kicks on a 30 kwph coil but they hooked it so it ran both at the same time so it was running 40 kwph hour after hour month after month until they sent out a competent technician and at this moment are taking no responsibility even claiming it was due to my dirty filters. I'd really like some help resolving this issue. Thank you

  Business Response

  Date: 07/25/2024

  Dear BBB,

  Thank you for bringing this matter to our attention. We deeply regret any inconvenience and frustration the customer has experienced and appreciate the opportunity to address their concerns regarding the HVAC system installation and subsequent issues.
  

  Upon completion of the job, we made a concerted effort to ensure the customer’s satisfaction, visiting their home ten times at no additional cost. These visits were scheduled to address various concerns raised by the customer, including higher-than-expected energy bills during the coldest months of the year.
  

  Our technicians did identify and rectify a wiring issue with the unit. However, while we acknowledge this, we cannot conclusively confirm that this wiring issue was the sole cause of the elevated energy costs. Energy consumption can be influenced by numerous factors, including home insulation, the condition of windows and doors, usage patterns, and other household appliances.
  Despite this, we take full responsibility for ensuring that our installations are done correctly and that any issues are promptly addressed. Our priority is to ensure that every system we install operates efficiently and effectively. We are confident that the corrected wiring will help optimize the customer’s energy usage moving forward.
  

  In addition, we wish to clarify that we have never disregarded the customer's concerns. We empathize with the inconvenience caused by the higher bills and have consistently strived to resolve the issue to the best of our ability. Our statements regarding other homes with similar wiring were intended to provide context about the variability of energy consumption across different homes.
  

  We understand that the customer consulted other HVAC companies, and we respect their findings. However, we stand by our assessment that numerous factors contribute to overall energy consumption, and while the wiring issue was a factor, it may not have been the only one.
  

  We sincerely apologize for any miscommunication or perceived lack of responsibility on our part. We are committed to providing excellent service and ensuring customer satisfaction. We invite the customer to contact us directly to discuss any further concerns or potential resolutions.
  

  Thank you for your understanding and cooperation.
  

  Sincerely,
  
  Melanie W********
  Triangle Heating and Cooling, LLC.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a new heat pump in our home. During the install they damaged a wall and they have been giving me a runaround about repairing the wall.

  Business Response

  Date: 07/25/2024

  Dear BBB,

  We appreciate the opportunity to address the concerns raised by our valued customer regarding the installation of a heat pump in January 2024.

  We understand that during the installation, some damage occurred to a wall in the customer's home. Immediately after the installation, we dispatched our sales representative to the customer's home to assess the damages and find a suitable solution. We acknowledged the issue and committed to repairing the drywall.
  

  Following this, we made four separate visits to the customer's home in an effort to address and rectify the damage to their satisfaction. On each visit, our team was dedicated to ensuring the repairs met our high standards and the customer’s expectations.
  

  On our fifth scheduled visit to complete the drywall repair, the customer cancelled the appointment and has since refused to communicate with any of our staff members. We remain committed to resolving this matter, but are unable to without proper communication.
  

  Customer satisfaction is of utmost importance to us, and we sincerely regret any inconvenience this situation may have caused. We encourage the customer to contact us directly so we can find an amicable solution.
  

  Thank you for your understanding and cooperation.
  
  Melanie W********
  Triangle Heating and Cooling, LLC.
  

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Regards, Triangle made an appointment to repair the damage, but the morning the repair was scheduled they refused to show up unless I removed a bad review I posted I refused to remove it until the job was done.  They didn't do the repair
  
  
  
  **** *********

  Business Response

  Date: 07/25/2024

  ****,

       We attempted to assist you at your scheduled appointment that you cancelled.  We understand your frustration, and did what we could to assist you.  

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Regards,
  
  
  
  **** *********

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triangle Heating and Cooling will not fix our bedroom ceiling. They damaged it when they put a new HVAC unit in our house. They have started the work and have not completed it after months of waiting. We have been very patient. They tell us someone is coming and nobody ever shows up.
  They have threatened to pull all our warranties to the work they have done because we refused to let them repair our ceiling the right way. They were going to put up a way inferior fix of drywall and expected that to last. They realized that what they were doing was not going to fix it correctly and now have left everything hanging from our bedroom ceiling unfinished. They have lied to us many times.
  
  
  
  
  
  There have been many issues with all the work they have done. We had a roof, HVAC, Plumbing, and Electrical work done.

  Business Response

  Date: 11/07/2023

  We agreed to fix the bedroom ceiling and have started the work. Unfortunately, the customer was vulgar, swearing, belittling, berating, and screaming at our technicians and office staff. They even kicked us out of the house because we were not working on the part they thought we should be working on at that moment in time. The customer has been difficult and at many times verbally harassing our staff almost everyday of this project. We have many technicians that refuse to go to the customers house because of the horrible environment they create. We do have it all documented in our software by each staff member and many recorded phone calls. We at this point feel our employees are in danger if we were to go back. 

  Customer Answer

  Date: 11/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:

  The only reason we accept this response is because we do not want them in our home again. They are liars and fundamentally bad business people especially the management. What was said in response to our complaint was totally a lie. They were here for 4 months...showing up only when they wanted to...we were always welcoming. We had a cooler full of gatorade and water in our garage everyday for the workers. We even bought them lunch a few days. If they were so threatened, then why did they come for four months straight?? After spending close to $70,000 with Triangle they threatened my wife and tried to take away our warranties on all the work because we wanted the ceiling they damaged to be fixed the correct way...not a band aid...They ended up trying to fix it our way because the "band aid" did not work. This work was never completed to this day. We don't want them here ever again. We are paying someone else to fix our ceiling. We are good people that have been bullied and treated disrespectfully by a company that should not be in business. Karma will get you and you will not be in business in a few years. I am sure of that. You can't treat people the way you want. Deleting all the bad reviews will get you a good rating for a while, but the thuggery that you exhibit in business will catch up to you. I posted a bad review on Nextdoor app and people came out of the woodwork wanting to say how poor a company you are. I was happy to hear that we were not the only victim of your malfeasance. 

   

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********