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Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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DENNIS Uniform has 15 locations, listed below.

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    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order: *********** Item names: Stitched-Down Box Pleat Skirt
      155 - Adams Plaid / Juniors - J19 Junior
      was place on Aug 14, 20024

    • Initial Complaint

      Date:07/29/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on July 17 2025 in the amount of $78.01. I ordered 2 pairs of shes, a pair of hair barettes and a pullover sweater. I have yet to get any update i keep checking my Dennis uniform account all it says is order recieved and unfulfilled. As quick as my funds were rec^d i expect my order. I have tried contacting them and to no avail, by phone, email, chat which is a bot. The response said there was a delay due to demand very vague. No direct answers as to when. I even tried cobtacting their asset mgmt company handling the orders but nothing. I want my order fullfilled and if they cant do that then i want my money back . This is not right. The site should be taken down to avoid others from experiencing the same situation. Fill the order or stop afvertising and taking money. I am at my wits end please help

    • Initial Complaint

      Date:07/22/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Dennis Uniform on August 16, 2024. I received the items on August 24, 2024, however the polo shirts were too small for my child. I submitted my return request as outlined on their website at the time. I mailed back the two polos and received a confirmation that Dennis Uniform had received them. However, I have never received a refund. Now, on the Dennis Uniform website, I am only able to chat with an AI bot who tells me that my order number does not exist and that there are no orders associated with my email address. This is totally incorrect as I can go to the Shopify website (the platform they use for purchases) and all my orders are there. No one has responded to my emails. The AI chat bot says they are transferring my inquiry to a team member on the chat but no one ever comes on. These polos are expensive and now I am out >$55 AND they have the items I purchased. This is incredibly upsetting!

    • Initial Complaint

      Date:07/22/2025

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30th, 2025 I purchased Uniforms from Dennis Uniform Liquidation & as of today 07/22/2025 not on has reached out to let me know when they will be shipped. These are for my kids to start school one August 12th. I've reached out for weeks with ZERO response, I'd either like my $ back or my order ASAP.

    • Initial Complaint

      Date:07/02/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Dennis Uniform on June 11, 2024, and have yet to receive the items. Since then, I have made multiple attempts to contact the company via phone and email to inquire about the order status and expected delivery time. Despite these efforts, I have received no response whatsoever.

      This lack of communication and failure to fulfill the order is unacceptable, especially considering that these uniforms are required for my child’s school. The order was placed well in advance to ensure timely delivery, and Dennis Uniform has not only missed the deadline but also completely disregarded my concerns.

      I am requesting a full update on the order immediately, or a full refund if the order cannot be fulfilled within a reasonable timeframe. I also expect a formal response from Dennis Uniform regarding this issue.

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for uniforms on May 22nd, which stated it would ship within a few business days. On June 8th I reached out to check status, and received an automated message from "AI" that they were changing warehouses - it's now been over a month since my order was placed with no communication and no order received. I followed up again on June 10th, and June 22nd.

    • Initial Complaint

      Date:06/19/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a significant sized order with Dennis Uniformon 6/9 for costumes for a large theatre production. 10 days later, my order status has not been updated and I’ve sent several emails inquiring, with no response. The phone number automatically disconnects and no one answers customer chat on their website. At this point I need to cancel the order, but I can’t even get a hold of anyone to do that!

    • Initial Complaint

      Date:06/10/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25, 2024, at 7:03 am, I placed an order with Dennis Uniform for (2) uniform pieces. I paid at the time of placing my order, and as of today, I still have not received my order or had any communications regarding my order from Dennis Uniforms. This is absolutely unacceptable. I am a single parent, and I simply cannot afford to throw money away. My order is showing on their website as unfulfilled. The status stops at "Order Placed." My order never shipped or anything, yet I have not received a refund. I would like a full refund for this order.

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11, 2024 I purchased school uniforms online from Dennis Uniform. The total was $71.49. Over the next two months I received a series of emails from Dennis Uniform stating that they were so sorry about the delay of my shipment and that they wanted to do whatever was necessary to make it right. Two months later my shipment finally arrived. Their clothing ran small and the uniform did not fit my daughter. When I contacted Dennis Uniform through their website about returning the items for a larger size the company told me that their policy is that they do not allow exchanges or refunds so long after the purchase is made even though I had JUST RECEIVED THE PURCHASE. This is super scammy! Dennis Uniform is holding onto customers purchases long enough to where they do not have to accept returns. I spoke to my credit card company and they said that they cannot help me because I do not have documentation from Dennis Uniform stating that Dennis Uniform owes me money or an exchange. I have attempted to continue a conversation with Dennis Uniform through their online customer service portal to get them to allow me to exchange the items but have not heard back. I have tried calling them many times and no one has ever answered the phone.

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about June 1, 2024, I placed an order for school uniforms on the Dennis Uniforms website. I paid $238.52 for the whole order. The skirt never arrived and now I cannot get a hold of anyone at this business. I received an email stating that Dennis Uniform is in receivership. I want a refund for the skirt I never received.

    DENNIS Uniform is NOT a BBB Accredited Business.

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