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Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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DENNIS Uniform has 15 locations, listed below.

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    Customer Complaints Summary

    • 144 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Dennis Uniform on June 11, 2024, and have yet to receive the items. Since then, I have made multiple attempts to contact the company via phone and email to inquire about the order status and expected delivery time. Despite these efforts, I have received no response whatsoever.

      This lack of communication and failure to fulfill the order is unacceptable, especially considering that these uniforms are required for my child’s school. The order was placed well in advance to ensure timely delivery, and Dennis Uniform has not only missed the deadline but also completely disregarded my concerns.

      I am requesting a full update on the order immediately, or a full refund if the order cannot be fulfilled within a reasonable timeframe. I also expect a formal response from Dennis Uniform regarding this issue.

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for uniforms on May 22nd, which stated it would ship within a few business days. On June 8th I reached out to check status, and received an automated message from "AI" that they were changing warehouses - it's now been over a month since my order was placed with no communication and no order received. I followed up again on June 10th, and June 22nd.

    • Initial Complaint

      Date:06/19/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a significant sized order with Dennis Uniformon 6/9 for costumes for a large theatre production. 10 days later, my order status has not been updated and I’ve sent several emails inquiring, with no response. The phone number automatically disconnects and no one answers customer chat on their website. At this point I need to cancel the order, but I can’t even get a hold of anyone to do that!

    • Initial Complaint

      Date:06/10/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25, 2024, at 7:03 am, I placed an order with Dennis Uniform for (2) uniform pieces. I paid at the time of placing my order, and as of today, I still have not received my order or had any communications regarding my order from Dennis Uniforms. This is absolutely unacceptable. I am a single parent, and I simply cannot afford to throw money away. My order is showing on their website as unfulfilled. The status stops at "Order Placed." My order never shipped or anything, yet I have not received a refund. I would like a full refund for this order.

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11, 2024 I purchased school uniforms online from Dennis Uniform. The total was $71.49. Over the next two months I received a series of emails from Dennis Uniform stating that they were so sorry about the delay of my shipment and that they wanted to do whatever was necessary to make it right. Two months later my shipment finally arrived. Their clothing ran small and the uniform did not fit my daughter. When I contacted Dennis Uniform through their website about returning the items for a larger size the company told me that their policy is that they do not allow exchanges or refunds so long after the purchase is made even though I had JUST RECEIVED THE PURCHASE. This is super scammy! Dennis Uniform is holding onto customers purchases long enough to where they do not have to accept returns. I spoke to my credit card company and they said that they cannot help me because I do not have documentation from Dennis Uniform stating that Dennis Uniform owes me money or an exchange. I have attempted to continue a conversation with Dennis Uniform through their online customer service portal to get them to allow me to exchange the items but have not heard back. I have tried calling them many times and no one has ever answered the phone.

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about June 1, 2024, I placed an order for school uniforms on the Dennis Uniforms website. I paid $238.52 for the whole order. The skirt never arrived and now I cannot get a hold of anyone at this business. I received an email stating that Dennis Uniform is in receivership. I want a refund for the skirt I never received.

    • Initial Complaint

      Date:02/14/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for two long sleeve white uniform shirts and four short sleeve uniform shirts on September 3rd, 2024 (order total $206.67). On September 7th, 2024 I recieved the two long sleeve shirts ($63.90). I have not received the remaining four short sleeve shirts from the company. I sent a follow up email on October 16th inquiring about the status of the remaining shirts but did not hear back. I sent another email on February 10th, 2025 and have still not heard back. The links on their website are not working and ther e is no number listed to call for help. I was charged the entire $206.67 on September 3rd but still do not have the remaining items. I don't care to recieve the outstanding items as they likely no longer fit my son at this time, but would like a refund for the items I did not receive.

    • Initial Complaint

      Date:02/03/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for goods not received and then company closed.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just like everyone else! We purchased goods from this company and never got them.

      Just REFUND OUR MONEY!

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a uniform in October 2024, they claim it takes 4 weeks to ship items. After 4 weeks my status remained the same “unfulfilled” on their website in my account profile. I tried contacting the by customer service repeatedly and no one responds. Every time I call; you can not get anyone on the phone. I am going to the store tomorrow in person to speak with someone if possible. They are clearing ripping people off. I found numerous reviews of people saying the same things online about this store.

    DENNIS Uniform is NOT a BBB Accredited Business.

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