Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DENNIS Uniform

  135 SE Hawthorne Blvd Portland, OR 97214-3310

• 

  Dennis School Uniforms

  1915 W Glen Park Ave Griffith, IN 46319

• 

  Dennis Uniform

  4217 Ponderosa Ave San Diego, CA 92123

• 

  Spokane Uniform House

  502 E. 3rd Ave Spokane, WA 99202

• 

  DENNIS Uniform - Honolulu

  560 N Nimitz Hwy Ste 107C Honolulu, HI 96817

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store to buy my daughter's uniforms on 7/10/24. The store had basically no uniforms left in stock for freshman. You'd think you'd overstock freshman uniforms considering every girl will need a new uniform. She had her freshman orientation today, to which she was to wear her uniform, and we still don't have her skirts. The site said it will ship in 2-3 weeks. It's now 5 weeks later, school officially begins Monday and we don't have her skirts and no idea when they will even ship. I had to pay $80 to buy black pants for her to wear until her uniforms arrive. I've reached out to the company twice with some autogenerated apology for the delay with no attempt to remedy the situation. I shopped at Schoolbelles over the last 15 years for my children's uniforms and never had a problem like this. This is absolutely unacceptable considering parents don't have another option to purchase their uniforms at another store. I would recommend anyone who does business with Dennis Uniforms to move their business elsewhere for the sake of their customers.

  Business Response

  Date: 08/20/2024

  Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, and we appreciate your patience as we work diligently to fulfill your order.
  
  We are in communication with our vendors to secure delayed stock as quickly as possible and we keep our School Administrators up to date on all delay concerns. The skirts in particular suffered an unforeseen shipping delay from the manufacturer to our warehouse. The stock is on its way and expected to arrive mid- September. We understand this is not an ideal situation and we appreciate your understanding as we work to improve our processes and ensure a better experience for all our customers. 

  Thank you

  **********************

   

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 6/2/2024 for school uniforms. I still havent received them. I contacted customer service and they stated they have no idea when it will be shipped.

  Business Response

  Date: 08/13/2024

  Hello, 

  Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, and we appreciate your patience as we work diligently to fulfill your order. As requested via email to our ********************* the unshipped items have been canceled and refunded. 

  Thank you

  DENNIS Uniform

• Initial Complaint

  Date:08/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The uniform order was placed on July 2, 2024. According to the delivery status, it was supposed to arrive within a few weeks. Today marks 40 days since the order was placed, and I am still waiting. School starts tomorrow, and my child has no uniform.This is utterly unacceptable. The company should understand the critical importance of students having their uniforms on the first day of school. I am deeply frustrated and concerned about how many other parents are facing the same issue. An urgent investigation is needed to determine why so many orders are still pending and to address this serious lapse

  Business Response

  Date: 08/22/2024

  Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, and we appreciate your patience as we work diligently to fulfill your order. 

  The gym shorts on your order are in the production queue and are expected to be completed by the end of the month, and the belt is waiting to be received from our manufacturer. The current expect by date is Early September however we are working with our vendor to secure stock faster.

  Rest assured that your order is a priority and our entire team is working tirelessly to get it to you as soon as possible.

  Thank you

  DENNIS Uniform

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22125414
  
  I am rejecting this response because:

  Orders should be delivered on time. Students need their proper uniforms on the 1st day of school. The prices are extremely high and you should provide that exact level of service!

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 09/17/2024

  We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service.
  
  As indicated in our earlier response the Gym shorts were in production and the belt was in bound from the manufacturer. The gym shorts were shipped September 9th and delivered on September 13th. The belt has been received from the manufacturer and once fully checked in through our quality control process it will be shipped. An email with tracking information will be provided at the time of shipment. 
  
  Thank you for your patience and understanding, 

  DENNIS Uniform

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22125414
  
  I am rejecting this response because: THIS IS UNACCEPTABLE. Students have been in school since Aug 12th and I have not received the FULL order !

  My daughter has been questioned on where her MANDATORY uniform is !
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Dennis Uniforms for non-delivery of school uniforms ordered in May and June for my daughter. Despite assurances that items would arrive before the school year, our complete order remains undelivered with no updated ETA provided.Details:Full Payment: I paid upfront, relying on Dennis Uniforms promise that uniforms would arrive in time for my daughters first school year.Missed Delivery: Despite ordering well in advance, our uniforms have not arrived, and the school year is imminent.Poor Communication: Multiple inquiries have gone unanswered, and no clear explanation or revised timeline has been given.Previous Issues: Past orders arrived with incorrect sizes, substandard quality, or wrong items. The process of rectifying these issues has been slow, with no definitive timeframe for when the correct items would be sent.Impact:My daughter is starting her first year, and the lack of uniforms has caused significant stress and inconvenience.We have been left without the required uniforms, impacting our readiness for the school year.Resolution Requested:I urgently request that Dennis Uniforms fulfill my order, delivering the correct items as soon as possible. I have already communicated this issue to my daughters school. If not resolved promptly, I intend to escalate this matter to the news media and my States Attorney Generals office.I trust the BBB can assist in expediting a resolution.Thank you for your attention.Sincerely,***********************

  Business Response

  Date: 08/13/2024

  Hello,

  We understand your frustration and apologize for the ongoing delays with your order. We recognize the importance of receiving uniforms in a timely manner, especially for the start of the school year.

  We apologize for any miscommunication regarding the status of your order. Our team is working diligently to expedite the production and shipment of all outstanding orders. Per your emailed request to our ************* team the unshipped items have been canceled and refunded.

  We appreciate your patience and understanding as we worked to resolve this issue.

  Thank you

  DENNIS ************* Manager

   

   

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22114974
  
  I am rejecting this response because:
  
  I was extremely disappointed to learn that my uniform order has been canceled without my authorization. I want to clarify that at no point in my communication did I request or approve the cancellation of my order. My explicit request was for the expedited shipping of the items that were promised to us, not a cancellation.
  
  Order Numbers: ***********, 13070121000
  
  Key Points:
  
  No Authorization to Cancel: I did not, at any time, ask for my order to be canceled. My request was clear: I asked for the items I ordered and paid for to be shipped to me as soon as possible.
  Urgent Need: My daughter is about to start school, and she needs her uniforms immediately. This issue has already caused considerable stress, and canceling the order only exacerbates the problem.
  Request for Reinstatement: I am requesting that you immediately reinstate my order and ensure that all items are shipped to me without further delay. These items need to be shipped with expedited shipping to meet the original commitment of delivery before the school year.
  
  I expect a prompt resolution to this issue. Please confirm that my order has been reinstated and provide me with an updated shipping timeline. If this matter is not resolved swiftly, I will have no choice but to escalate my complaint further.
  
  Thank you for your immediate attention to this matter.
  
   

  Business Response

  Date: 08/20/2024

  We sincerely apologize for the error in our previous communication regarding your order cancellation. This was a mistake on our part, and we understand the confusion and inconvenience this has caused.
  Your order has not been canceled, and we are working diligently to fulfill it as soon as possible.
  We apologize again for any misunderstanding and appreciate your patience and understanding.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of August 3rd, while I was in the back of the store looking for a shirt for a customer, I saw one of my coworkers sitting in the back of the store in the sofa (located in our break room) on her break. The general store manager ****** came and sat with her, I had to walk to the front of the store to deal with customers and checking out their purchases for a bit, once I came to the back of store to look for an item that wasnt on the shelf for a customer, I saw the coworker that was on break looking very uncomfortable. I noticed that and later on asked her about what happened. She expressed being sexualized being called **** a** and gorgeous by the general manager ****** and she was told he sent an inappropriate photo to his wife in the same sofa everyone sits on for a break. She has expressed him being touchy such as patting her shoulder and saying flirtatious remarks going on for a few weeks and has told him to stop. I havent experienced anything inappropriate with him but he does make comments about my appearance and has been touchy as well like holding the top of my head and rubbing my shoulders. ****** has been making a very uncomfortable environment at work and constantly ask us if we hate him. I am 17 years old and my coworker experiencing this is 24. I really do enjoy this job and find lots of passionate for it, I just want to address this issue since we are all females working at the store, excluding our store managers ****** and ******.

  Business Response

  Date: 08/16/2024

  Thank you for bringing this serious matter to our attention. We take allegations of harassment and inappropriate behavior seriously. Human Resources has been notified and is actively working to address the situation.
  We understand the courage it takes to come forward and report such incidents. We appreciate you sharing your concerns with us.
  Your well-being and safety are our top priorities. 

  DENNIS Uniform

  Customer Care Manager

  Customer Answer

  Date: 08/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just started working at the store located in ******* and the general manager there his name is ******, is very Inappropriate and very unprofessional towards me and two other female coworkers he calls me **** ***, baby, and gorgeous when I never gave him any reasons too, and today he put his arms around me and I dont find that very pleasing the other employees are also uncomfortable with the way he acts, it has happen more then two times and I literally just started working like a month ago and im not sure if this has been addressed to you guys I dont need someone saying things to me and making me and the other female employees uncomfortable while at work I really do hope you guys can find a way of having him fired or some type of consequence towards his actions please do something about this and acting like that is very unprofessional especially since hes a manager.

  Business Response

  Date: 08/16/2024

  Thank you for bringing this serious matter to our attention. We take allegations of harassment and inappropriate behavior seriously. Human Resources has been notified and is actively working to address the situation.
  We understand the courage it takes to come forward and report such incidents. We appreciate you sharing your concerns with us.
  Your well-being and safety are our top priorities. 

  DENNIS Uniform

  Customer Care Manager

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two seperate orders for school uniforms from this website. I received a partial order from the first and none from the second. We were told if we ordered by July 22nd we would have them for school. None of my items were back ordered when I placed the order. I call every day but it just says reached during non business hours even though you call during business hours. Ive sent multiple emails with no reply. This company seems as though they are stealing from their customers.

  Business Response

  Date: 08/08/2024

  Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, and we appreciate your patience as we work diligently to fulfill your order.
  
  Our distribution center is currently requiring a slightly longer than usual processing time for orders due to a high volume of back-to-school shopping and while we cannot provide a specific delivery date at this time, rest assured that your order is a priority and our entire team is working tirelessly to get it to you as soon as possible.
  
  In regards to your first order, placed on July 9th for 23 items, the two Royal blue polos are in production and will ship soon. The White polo is awaiting additional stock from our manufacturer and once received will have the school logo applied and will ship to you. We show all other items have been delivered, if you are missing anything else from this order please let us know so we can investigate further.
  
  The second order, placed July 22nd for 5 items is partially shipped. One of the three White ******** fit polos recently shipped on August 6th, the other two are in production to have the logo added and will ship soon. The ***** Pan collared Blouse was a pre-order item as indicated at the time of purchase and was estimated to take 4-5 weeks before it would be available. The blouse is on track to be shipped within the estimated pre-order period provided. 
  
  We appreciate your understanding and support.

  DENNIS ************* Manager

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered uniforms for my daughter 6/3/24 (see screenshot for confirmation). The style jumper I ordered came with a 6-7 week preorder wait which I was happy to wait. That 7 week timeframe ended 7/22/24. I called to speak with customer service for an update and was told the product was still on back order when I expressed that my daughter starts school in 2 weeks, all I was told was I had to wait for them to come in. I asked to be transferred to a supervisor to which I was told we dont transfer calls but I can put you on a list to be called back by a supervisor. This was 7/23/24. I called again today (8/2) because my daughter starts school 8/14 and we have yet to receive the uniforms. I was told I was on a list already to speak to a supervisor when I asked to speak to one, so when is a manager going to contact me? Its been over a week. I asked if there would be any refunds for the parents who are not going to have uniforms in time for school, they said absolutely not. I would also like to note that the style jumper I ordered for my daughter is no longer on the website. I ordered a scoop neck knife pleat jumper and the only one on the site now is the bib front knife pleat.

  Business Response

  Date: 08/08/2024

  Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, and we appreciate your patience as we work diligently to fulfill your order.
  
  The Jumpers, as you noted, are a pre-ordered item and had an estimated 6-7 week lead time. Unfortunately, there was a delay in production and this item is further delayed. Our production team is working to get these jumpers finished so we can fulfill any outstanding order quickly and while we cannot provide a specific delivery date at this time, rest assured that your order is a priority and our entire team is working tirelessly to get it to you as soon as possible.

  Thank you

  DENNIS Uniform ************* Manager

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22082882
  
  I am rejecting this response because: there is still no resolution. Saying oops its taking longer without notifying anyone waiting for these uniforms is unacceptable and unprofessional. This happened last year, as well, making this the second year in a row my daughter did not have uniforms ordered 2.5 months in advance of school starting. Again, the only reason I know theres a shipping issue or supply issue is because I contacted you multiple times. I have requested a callback from a supervisor on multiple occasions to be told Im on a list to be called back and that employees cant transfer calls to their supervisors. I still havent received a phone call or a resolution to this issue. 
  

  please see attached for my email response.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/23/2024

  We understand your frustration and disappointment with the ongoing delays in receiving your daughter's uniform order. We sincerely apologize for the inconvenience this has caused.

  We acknowledge that the lack of communication and updates has been unacceptable. We are committed to improving our processes to ensure better transparency and timely information for our customers.

  Regarding the jumpers, we understand that they have been delayed despite placing our order with the vendor early in the year. We are actively working with our supplier to expedite the shipment of these items so we can begin to fulfill outstanding orders.

  We appreciate your understanding as we work to resolve this issue.

  Thank you

  DENNIS Uniform

  Customer Answer

  Date: 09/23/2024

  Previously posted complaint was removed as I was unable to respond to cardiac issues and a motor vehicle accident. I ordered uniforms 6/3/2024. It is now 9/23/2024 and I received ANOTHER email saying that they don't know when my daughter's uniforms will be delivered. This is after months of NO CONTACT or UPDATE. I contacted them before school started because we had not yet received the uniforms we spent several hundreds of dollars on and I wanted an update. I was told there was an issue with the manufacturer and it was UNKNOWN when they would be able to get the uniforms to us. When I asked what they were willing to do to compensate their customers, I was initially told they weren't going to do anything to compensate the customers for this issue. After I was told that, I filed my initial BBB report. That was when someone responded and told me they would refund my shipping. Refunding shipping for an item we have not received almost 4 months later, with no anticipated delivery date? No. I don't think so. They haven't even offered to substitute our items with similar items, which their order confirmation **** says they will do if our items are unavailable (please see attached for order confirmation dated 6/3/2024, and for another order delayed communication dated 9/23/2024).

  Desired Resolution: Delivery; Refund; I want the uniforms I ordered and a full refund for the HORRENDOUS customer service and having to buy *********************** from other people that would fit her.

  Business Response

  Date: 10/03/2024

  Hello, 

  We understand your frustration and disappointment with the delays in receiving your daughter's uniform order. We sincerely apologize for the inconvenience this has caused.
  
  Regarding the delayed jumpers, we confirm that they were delivered on September 30th. If you have not received it, please let us know immediately so we can investigate further. In regards to our substitution policy, we were unable to provide substitutions for this product as there were none available that met the Uniform Dress code for your school. 
  
  While we understand your desire for a full refund of the delivered product, we are unable to accommodate this request. 
  
  To address your concerns, we will:
  
  Review our communication and fulfillment processes to identify areas for improvement and ensure better customer experiences in the future.
  Offer a $25 Gift card as a token of our apology for the inconvenience caused. This gift card will arrive via email, it has no expiration date and can be used online or in-store.
  
  We appreciate your patience and understanding as we work to resolve these matters.
   
  DENNIS Uniform

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2024, I made several orders at the Dennis location off of ********** in ******. When we made the purchases, we were not made aware of how many products were on back order until AFTER our transactions were complete. We were then told it would ***********-8 weeks for items to be delivered. Online, it said 2-3 weeks. I am still waiting on 2 Drop Yoke Kick Pleat Skorts and 3 light blue Short Sleeve Tech Mesh Polos to arrive before my daughter starts school in 2 weeks!! I have called Dennis 4 times and visited the store once to check on the status for the remaining items in this order of this order. I receive the same answer every time they are on back order and more recently great news! They are on in stock now, but I cant tell you when theyll be shipped.. When I visited the store recently, an employee said she could order a shirt for me that I was looking at if I didnt see the size I need. I responded but I wouldnt get the order for 10+ weeks and she laughed and said yea you are right which makes it seem like this is a recurring issue with this company.The total for these 5 items Im still waiting on is $183.25. Last week, I was told the order would be in the mail by the end of the day and when I called this morning it STILL had not shipped. There is no transparency as to the status of the items in back order. This is one of TWO brands I can order uniforms and the collection of payment before being assured if they can fulfill the order in 2-3 weeks as stated on the order status is predatory (we are approaching 11 weeks from my date of purchase)! **************** says they have no ability to escalate calls and Ill just have to wait for them to get there.I need the remaining items delivered to my order delivered to my home in the soonest shipping method that Dennis can send it, as this order has been grossly ignored. We should not have to wait an entire summer for uniforms to be delivered when we purchased them in May.

  Business Response

  Date: 08/05/2024

  Hello,

  We apologize for any inconvenience caused by the delay in receiving your order. We understand your frustration and appreciate you bringing this matter to our attention. Our distribution center is currently requiring a slightly longer than usual processing time for orders due to a high volume of back-to-school shopping.
  
  As of August 5th, your 3 Light blue polos have been packed and are shipping today via **** tracking number ********************** and the 2 Skirts are finishing up in production and will be shipping separately tomorrow.  
  
  We apologize again for any inconvenience this may have caused and appreciate your patience as we worked to resolve this matter.

  Thank you

  DENNIS Uniform ************* Manager

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large order and it was partially fulfilled. However the 3 remaining items are not here, leaving one of my children without shirts for school. I ordered very early so this would not be a problem and they were in stock when placing the order. I can not get anyone to give me any kind of estimated date the missing items may arrive. I have reached out 3 times and all emails are simply ignored.

  Business Response

  Date: 08/05/2024

  Hello,

  We apologize for any inconvenience caused by the delay in receiving your order. A response to your July 25th email was provided on August 1st indicating that the remaining items were in the shipping queue and would be shipped shortly. 
  
  As of today, August 5th, your 2 Royal blue polos and 1 headband have been packed and are shipping today via **** tracking number 9434636109687623843657
  
  We apologize again for any inconvenience this may have caused and appreciate your patience as we worked to resolve this matter.

  Thank you

  DENNIS Uniform ************* Manager