Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple daily calls trying to reach ********************* who they have incorrectly listed my phone number under. I have been called multiple times daily with harassing calls from debt collectors and telemarketers because they do not have a way to fix their system. I have had this number since **** and it is tied to my government security clearance and I need it fixed.

  Business Response

  Date: 12/22/2023

  Dear ******,
  
  We apologize for any inaccuracies or misinformation that *** have been published on our service. 
  
  To assist us in promptly addressing the issue, could you kindly provide specific details about the incorrect information or the link to the page where the misinformation is displayed to *********************************************************************? 
  
  This will allow us to investigate and rectify the matter immediately. We take user feedback seriously and are committed to ensuring the accuracy of the data on our platform. 
  
  Rest assured, we will thoroughly review the provided information and take necessary steps to correct any inaccuracies. Thank you for bringing this to our attention, and we appreciate your cooperation in helping us maintain a reliable and trustworthy service.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to remove my public information from their database as is my right. They have sent instructions for me to follow. I reach a point in which they are required to send me a verification code via cell phone to confirm my identify and the profile I wish to remove (ideally) or take private (if I cannot remove it). The text with the verification code never comes despite several attempts and formatting adjustments. They have conveniently engineered a process which cannot be completed which leaves me susceptible to dentity theft.

  Business Response

  Date: 12/22/2023

  Dear ******,
  
  We apologize for the inconvenience and frustration caused by our poor customer support experience. This is certainly not the level of service we strive to provide. We understand the importance of timely and efficient communication, and we sincerely regret any delays or lack of response you encountered. 
  
  Your feedback is invaluable to us, and we are taking immediate steps to address this issue with our customer support team. To resolve your specific concerns, we kindly request you to provide us with the details of your inquiries or the unanswered emails and telephone calls to *********************************************************************. 
  
  Rest assured, we are committed to rectifying this situation promptly and ensuring better communication channels moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our customer support service.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 12/22/2023

  I reject their scripted response. In their response to my complaint, they give a customer service email address to resolve the issue.  This is the email address I used to notify them in the first place.  They sent me instructions from that same email, and I could never get them to send a verification code to me cell phone.  That is when I contacted the Better Business Bureau.  Their response is just send me back to the same email-based process which is broken.  Send me the name of a specific person and their contact information that can remove my information and protect the privacy of my personal information.  Alternatively, they can call my cell number below.
  

  ***************************

  ************ cell
  

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21024290
  
  I am rejecting this response because the solution is a scripted response and directs me to use an email address to resolve the issue.  This is the same email address I used in the first place which has proven to be broken.  I have used their customer service email address (which sent me instructions but prevented me from receiving a verification number in order to remove my private information), and I have also called their toll-free number and have left a call-back message.  Have someone from Radaris call my cell number below.
  
  Sincerely,
  
  ***************************

  ************ cell
  

  Business Response

  Date: 04/04/2024

  Hi ******,
  We're turning over a new leaf and would love to help you complete this removal if you still need more assistance. 
  
  Please contact us directly so that we complete this removal - ***********************************.
  
  Best regards,
  Radaris customer service
  ****************************************;

  Customer Answer

  Date: 04/04/2024

  Radaris has made contact with me and emailed me that they have removed my information but it will take 48 hours.  I will wait 48 hours before taking action on the previous email.  I want to make sure it is removed before I accept.
  

  ***************************
  

  Customer Answer

  Date: 04/10/2024

  Dear BBB:

  Radaris has made some attempt to remove my information, but as the attachment shows, there is still some information they are capturing.  I do not know if they can remove the information shown in the attachment, but that would completely remove my information as I requested.

  ***************************

  ************

  Customer Answer

  Date: 04/15/2024

  Per my last communication, I stated that I would not consider the matter closed until I had a chance to review whether my information has been removed from Radaris.  I have attached a file that contains information that has not been removed.  I have notified Radaris by email with the same snapshots as of 4/15/2024.

  ***************************

   

  Customer Answer

  Date: 04/18/2024

  Please close this Complaint.  Per my previous submission on this portal, Radaris has removed my resume and other supplemental information.  The remaining information on me is probably being sold to them by other services to which I have subscribed; it is not that private or sensitive.

  Thank you,

  ***************************
  

  Business Response

  Date: 04/22/2024

  Hi ******,
  
  Our records show that our customer service team helped you to remove the information you identified the same day you submitted this additional request.
  Please let us know if you need any further assistance or if you still see your information.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris requires users to create an account to remove personal data and users must provide a cell phone number to receive a verification code to initiate the process. I have entered my number several times and even used other family members phone numbers. The verification codes are never sent. I have tried to contact customer service on several occasions and after a long hold in queue you are transferred to a voice mailbox. I have left several messages requesting contact and no response. I have also emailed several times and received no response. I would like my information removed from their website. This company is making it impossible to do so. Additionally, I have an account with ******* where I have made my record private in the past. It is currently marked Private yet it is searchable.

  Business Response

  Date: 12/22/2023

  Hello, dear *******!
  
  We deeply apologize for the unsatisfactory customer support experience you encountered. Providing prompt and attentive assistance to our customers is our top priority, and we understand the impact of not addressing your inquiries. We take your feedback seriously, and we are actively investigating the reasons for the lack of response. 
  
  To better assist you, we kindly request you to share the details of the unanswered emails or telephone calls, along with the issues you needed assistance with to customer-*********************************** Your input will help us pinpoint the areas for improvement and implement measures to ensure more efficient communication moving forward. 
  
  Rest assured, we are committed to providing exceptional customer support and will take the necessary actions to prevent similar occurrences. Thank you for your understanding, and we are dedicated to making your future interactions with us much more satisfactory.
  
  Sincerely,
  Radaris ****************

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21023182
  
  I am rejecting this response because:
  I requested company to contact me directly as a resolution. I have tried contacting via methods suggested in their response multiple times with no success. Message reply from company is a form letter and not genuine. 
  

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/04/2024

  Hi *******,
  We're turning over a new leaf and would love to help you complete this removal if you still need more assistance. 
  
  Please contact us directly so that we complete this removal - ***********************************.
  
  Best regards,
  Radaris customer service
  ****************************************;

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21023182
  
  I am rejecting this response because: attempted to recontact company multiple times and am unable to reach a human. This is a canned reply from the company and is totally disingenuous. Furthermore this is a sad attempt at self service and to attempt to preserve whatever BBB rating this company has left. A total joke. Businesses like this need to be investigated by law enforcement. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/15/2024

  Hi *******,
  
  I apologize for the issue you experienced. Unfortunately, we do not see any emails from you in our mailbox. Moreover, your name has been already removed from our site. 
  
  Please contact us directly at, ************************************ if you still need more assistance. 
  
  Best regards,
  Radaris customer service
  ****************************************;

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Radaris to remove my personal information from their public website. They replied that they require creating an account to remove data and that users must provide a cell phone number to receive a verification code. Surprisingly, I entered my number several times and the code NEVER came. I called their customer service line, but no one answered. I want my information to be removed ASAP; this company is making it difficult, as other reviewers stated.

  Business Response

  Date: 12/21/2023

  Dear *******,
  
  We apologize for the inconvenience and frustration caused by our poor customer support experience. This is certainly not the level of service we strive to provide. We understand the importance of timely and efficient communication, and we sincerely regret any delays or lack of response you encountered. 
  
  Your feedback is invaluable to us, and we are taking immediate steps to address this issue with our customer support team. To resolve your specific concerns, we kindly request you to provide us with the details of your inquiries or the unanswered emails and telephone calls to *********************************************************************. 
  
  Rest assured, we are committed to rectifying this situation promptly and ensuring better communication channels moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our customer support service.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21016950
  
  I am rejecting this response because: You still have not addressed the fact that I am requesting to have my personal information removed from your website.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/04/2024

  Hi *******,
  We're turning over a new leaf and would love to help you complete this removal if you still need more assistance. 
  
  Please contact us directly so that we complete this removal - ***********************************.
  
  Best regards,
  Radaris customer service
  ****************************************;

• Initial Complaint

  Date:12/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Company made me join in order to delete my file.2. Company fails to provide "security" code to be able to have my information removed.3. Company doesn't answer phone. Makes person listen to a recording of a long list of reasons to be a "customer" and then after 5 minutes or so, says leave a message, then disconnects.

  Business Response

  Date: 12/21/2023

  Hello, dear ****!
  
  We deeply apologize for the unsatisfactory customer support experience you encountered. Providing prompt and attentive assistance to our customers is our top priority, and we understand the impact of not addressing your inquiries. We take your feedback seriously, and we are actively investigating the reasons for the lack of response. 
  
  To better assist you, we kindly request you to share the details of the unanswered emails or telephone calls, along with the issues you needed assistance with to customer-*********************************** Your input will help us pinpoint the areas for improvement and implement measures to ensure more efficient communication moving forward. 
  
  Rest assured, we are committed to providing exceptional customer support and will take the necessary actions to prevent similar occurrences. Thank you for your understanding, and we are dedicated to making your future interactions with us much more satisfactory.
  
  Sincerely,
  Radaris ****************

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Successfully initiated the data removal process on Radaris website, but the promised verification code is not received despite multiple attempts. Additionally, customer service is unresponsive by phone. Refer to the email sent to the company for details.Remove Data : ************************************************************* : The system is unable to transmit the verification code. Please verify removal within 24 hours, or we will escalate the matter to the BBB. **************** promotes a program but advises leaving a message with uncertain callback prospects. This screenshot will be forwarded to the BBB.

• Initial Complaint

  Date:12/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My address is showing up in search results leading to Radaris. I have requested repeatedly to have this information permanently removed both via email and through the website (please see email chain). I am requesting they remove the information (name, address, and phone number) in the screenshots below permanently. There have been credible threats made against myself and my family as a result I do not want my address publicly available.

  Business Response

  Date: 12/21/2023

  Dear ******,
  
  We apologize for the inconvenience and frustration caused by our poor customer support experience. This is certainly not the level of service we strive to provide. We understand the importance of timely and efficient communication, and we sincerely regret any delays or lack of response you encountered. 
  
  Your feedback is invaluable to us, and we are taking immediate steps to address this issue with our customer support team. To resolve your specific concerns, we kindly request you to provide us with the details of your inquiries or the unanswered emails and telephone calls to *********************************************************************. 
  
  Rest assured, we are committed to rectifying this situation promptly and ensuring better communication channels moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our customer support service.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My life history is on this site and I don't know how it got there. I requested they remove all my personal information, profile about 3 months ago. Nothing happened. So I again requested they remove my profile yesterday. They sent me a link to opt out. You actually have to build an account that I did not want to manage your profile. They requested to phone number to send a verification code to. I never got a code. I call and they tell me to send an email which is what I did. In order to get them to answer the call I had to pretend to be a paying customer. My personal data needs to stay private. They list phone number, age, birth year and address all things that make me very vulnerable to scammers or even some driving to my hone. No resolve.

  Business Response

  Date: 12/21/2023

  Hello, dear ********!
  
  We deeply apologize for the unsatisfactory customer support experience you encountered. Providing prompt and attentive assistance to our customers is our top priority, and we understand the impact of not addressing your inquiries. We take your feedback seriously, and we are actively investigating the reasons for the lack of response. 
  
  To better assist you, we kindly request you to share the details of the unanswered emails or telephone calls, along with the issues you needed assistance with to customer-*********************************** Your input will help us pinpoint the areas for improvement and implement measures to ensure more efficient communication moving forward. 
  
  Rest assured, we are committed to providing exceptional customer support and will take the necessary actions to prevent similar occurrences. Thank you for your understanding, and we are dedicated to making your future interactions with us much more satisfactory.
  
  Sincerely,
  Radaris ****************

  Customer Answer

  Date: 12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has somehow acquired my actual physical address, real phone number and full date of birth and have it displayed on their website for anyone to see. They do not have my permission and I have attempted to get it removed, but they want me to pay them a monthly subscription to keep my info off of their site. This is a matter of my safety from an abusive ex, who can now find out where I live. Not to mention reputation, as they show I have an arrest record and I've never been arrested in my entire life. This can ruin someone's life or get them killed. It's criminal. I should have a say so in my own personal info and I want it removed immediately.

  Business Response

  Date: 12/04/2023

  Dear ******,
  
  We apologize for any confusion regarding the opt-out option on our people search service. We want to assure you that an opt-out feature is available, and we take data privacy seriously. 
  To exercise your right to opt-out, kindly communicate to customer-********************************** to remove your information from our database. 
  
  Your privacy is our priority, and we are committed to providing a seamless experience for users who wish to control their information. 
  
  If you encounter any difficulties during the process or have any further questions, please don't hesitate to contact our customer support team. Thank you for your feedback, and we appreciate your cooperation as we continually improve our service.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 12/04/2023

  To be clear, the opt out process is not as straightforward as you describe. It absolutely wanted a payment to opt out. It was only after I had to email and threaten legal action because of my safety that the company removed my info. They did not however remove the false arrest record info they are listing on the website. This is very upsetting to someone like me who has never in my 46 years had an arrest record. I would like that removed.

  Customer Answer

  Date: 12/18/2023

  So, I have no rights in a manner where a company displays completely false information for everyone to see? Information that can effect peoples lives, relationships and jobs? 

  Business Response

  Date: 04/04/2024

  Hi ******,
  We're turning over a new leaf and would love to help you complete this removal if you still need more assistance. 
  
  Please contact us directly so that we complete this removal - ***********************************.
  
  Best regards,
  Radaris customer service
  ****************************************;

  Customer Answer

  Date: 04/08/2024

  If the business is serious about helping me with my own safety by removing my info from their website, they can contact me at ************ or *********************** Otherwise I will look into taking formal actions to help with removal.

   

   

  Business Response

  Date: 04/15/2024

  Hi ******,
  
  Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request (12/01/2023).
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  
  

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 20943213
  
  I am rejecting this response because:  YOU DID NOT REMOVE THE **** YOU HAVE OF ME ON YOUR SITE. THERE IS PERSONAL AND FALSE ****, BOTH OF WHICH ARE HARMFUL TO ME.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris requires creating an account to remove data and users must provide a cell phone number to receive a verification code. I have entered my number several times and even used my spouses number, and the code never came. I called their customer service line, no one answered and also emailed - I got no response.I want my information to be removed ASAP and this company is making it difficult like other reviewers have stated.

  Business Response

  Date: 12/04/2023

  Dear ****,
  
  We apologize for the inconvenience you experienced while attempting to opt-out from our people search service. We understand the importance of data privacy and want to make the process as straightforward as possible. We are currently reviewing our opt-out procedure to ensure it aligns with your expectations and guarantees the protection of your information. While we work on enhancing the opt-out process, we want to reassure you that your request to remove your information will be promptly fulfilled. To proceed with the opt-out, we require the additional information solely for verification purposes and to ensure we remove the correct data from our database. Please, kindly communicate with customer-*********************************** Rest assured, this information will not be used for any other purpose. We value your privacy, and we are dedicated to providing a transparent and secure experience for all our users. We appreciate your patience and understanding as we address this matter.
  
  Warm regards,
  Radaris ****************