Reviews

Review Details

• Review fromCandice G

  Date: 06/18/2023

  1 star
  This company is ridiculous. I have also noticed they are telling everyone in the thread they have not received an email so there isnt any point of mentioning I have emailed them three times. But everyone is lying I guess. I am still waiting on my package. It was supposed to be here Wednesday and now its Fathers Day and nothing smh. Now my dad will get it late. Also the tracking has been showing it sitting in the same spot for a week. This company is a joke.

  Trending Custom

  Date: 06/20/2023

  Hi *******,

  Firstly, we apologize to you if the item didn't come up to your expectations. We see that our agent has replied to your ticket with an explanation along with the offer to tackle your issue, so please kindly check it and reply to **. You can also direct ** at ******************************** so that we could send the explanation again.

  Take care and have a fantastic day with your beloved ones!

  Best regards,

  Trending Custom

  
  

• Review fromAlyssa F

  Date: 06/14/2023

  1 star
  Scam. I emailed bc I never received ordered and they replied with something that didnt make a lot of sense about it getting forgotten at the post office, but they are beefing up their staff to fix problem. They dont work at the post office, so it made no sense. I will be disputing this charge as this company appears to lack morals or integrity. I will change my review if there is a positive outcome, but after reviewing other reviews, I wont hold my breath.

  Trending Custom

  Date: 10/07/2023

  Dear ******,
  
  We sincerely apologize for the inconvenience and frustration you've experienced with your recent order.
  
  Upon searching our records, we were unable to locate any order associated with the email address ********************. To assist you further and address your concerns effectively, we kindly request that you provide us with the email address or order number you used when making the purchase. This information will enable us to investigate your order status and take the necessary steps to resolve the issue.
  
  Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
  
  Warm regards,

  Trending Custom

• Review fromTravis C

  Date: 06/08/2023

  1 star
  Scam!!!They sent the wrong product and try to make you pay for the shipping to return it and pay for shipping of the new or correct product. Dont even try emailing them because it is a waste of time.

  Trending Custom

  Date: 10/07/2023

  Dear ******,

  We are sincerely sorry to hear about the issues you've encountered with your recent order, and we appreciate your patience in bringing this matter to our attention.

  After conducting a thorough search of our records, we were unable to locate any order associated with the email address ***************** or under the name ****** Cutting. To assist you further and address your concerns effectively, we kindly request that you provide us with the email address or order number you used when making the purchase. This information will enable us to investigate your order status and take the necessary steps to resolve the issue.
  

  We understand your frustration with the situation, and we want to assure you that we are dedicated to making it right. We take your feedback seriously and are committed to providing a positive resolution.
  
  Thank you for giving us the opportunity to address this issue, and we look forward to resolving it to your satisfaction.

  Warm regards,

  Trending Custom

• Review fromChristine d

  Date: 06/08/2023

  1 star
  Scam! I received the wrong size. Im in a back and forth with them right now. Instead of refunding me or sending the correct size, all they offered was a 20% discount on another purchase.

  Trending Custom

  Date: 10/07/2023

  Dear *********,

  We appreciate you bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your recent order.
  
  After conducting a thorough search of our records, we were unable to locate any order associated with the email address **************************** or under the name *************************************. To assist you further and address your concerns effectively, we kindly request that you provide us with the email address or order number you used when making the purchase. This information will enable us to investigate your order status and take the necessary steps to resolve the issue promptly.
  
  We understand the frustration you may be experiencing, and we want to assure you that we are dedicated to making things right. Once we have the necessary information to identify your order, we will review the situation and work towards an appropriate resolution that aligns with your preferences.
  
  Thank you for giving us the opportunity to address this issue, and we look forward to resolving it to your satisfaction.
  
  Warm regards,

  Trending Custom

• Review fromPearl V

  Date: 06/06/2023

  1 star
  SCAM WEBSITE. DO NOT PURCHASE FROM THIS GARBAGE COMPANY. I am currently disputing this purchase but I used Paypal so I have to wait for the case to be reviewed. If it is not approved I will be contacting my bank directly to dispute. I purchased 3 sweaters for Mothers Day presents and they did not arrive until a week after Mothers Day! Mind you I purchased this on 4/13. I contacted them on 4/22 asking where my shipping confirmation was, and was told "they needed time to customize the products still" and that it could take **** working days for delivery. I emailed again on 5/13 as it still had not been received and demanded my money back. They could only offer a laughable 5% which I did not accept and continued to request my entire purchase price back. I wish I looked online first but since the ads were on Instagram, I thought they were a reputable company in ******. It is NOT. Please expect your items to be shoddy and received a month or even longer.

  Trending Custom

  Date: 06/08/2023

  Dear *******************,

  Thank you for your response.
  
  I have checked and seen that you have not contacted us by this email before. I also checked our system and i could not find order with your name and emails. 
  
  Could you please provide the order number, name, and email used to purchase so we can check your order's status?
  
  To resolve the issue for you, We have also sent you a request to ask for more information about the issue and it would be really appreciated if you can reply to that email with the required photos of the item received along with additional details regarding your experience. 
  
  You can also direct ** at ******************************** so that we could assist you as soon as possible and give you a satisfactory solution to your issue. 
  
  We hope to hear from you soon. 
  
  Best regard,
  Trending Custom

• Review fromKendall G

  Date: 06/06/2023

  1 star
  Terrible customer service. I ordered a shirt for mother day that came a month later with no way to track it. Wrong size and customer service is no help at all

  Trending Custom

  Date: 06/08/2023

  Dear *************************,
  
  
  
  Thank you for your response.
  
  
  
  I have checked and seen that you have not contacted us by this email before. I also checked our system and i could not find order with your name and emails. 
  
  
  
  Could you please provide the order number, name, and email used to purchase so we can check your order's status?
  
  
  
  To resolve the issue for you, We have also sent you a request to ask for more information about the issue and it would be really appreciated if you can reply to that email with the required photos of the item received along with additional details regarding your experience. 
  
  
  
  You can also direct ** at ******************************** so that we could assist you as soon as possible and give you a satisfactory solution to your issue. 
  
  
  
  We hope to hear from you soon. 
  
  
  
  Best regard,
  
  Trending Custom
  
  
  

• Review fromMonica H

  Date: 06/05/2023

  1 star
  Worst company ever! Ordered a product on 04/15/23; paid extra for expedited shipping and I still have not received the product. Ive been going back and forth with their customer service since 05/08/23 when the package allegedly was at my local post office then transferred to another state. When contacting customer service at least 5 reps sent me a completely different package/not my packages tracking information. The stated for a full refund I would have to return the product - how am I to return a product I didnt receive. This company is 100% a scam.

  Trending Custom

  Date: 06/08/2023

  Dear ***************************,
  
  Thank you for your response.
  
  I have checked and seen that you have not contacted us by this email before. I also checked our system and i could not find order with your name and emails. 
  
  Could you please provide the order number, name, and email used to purchase so we can check your order's status?
  
  To resolve the issue for you, We have also sent you a request to ask for more information about the issue and it would be really appreciated if you can reply to that email with the required photos of the item received along with additional details regarding your experience. 
  
  You can also direct ** at ******************************** so that we could assist you as soon as possible and give you a satisfactory solution to your issue. 
  
  We hope to hear from you soon. 
  
  Best regard,
  Trending Custom

• Review fromTish N

  Date: 06/03/2023

  1 star
  100% a scam. Ordered over a month ago, never got anything. The tracking is not working. And they offered a 5% refund. Are you kidding me?!!!

  Trending Custom

  Date: 06/08/2023

  Dear *********************,

  Thank you for your response.

  I have checked and seen that you have not contacted us by this email before. I also checked our system and i could not find order with your name and emails. 

  Could you please provide the order number, name, and email used to purchase so we can check your order's status?
  
  To resolve the issue for you, We have also sent you a request to ask for more information about the issue and it would be really appreciated if you can reply to that email with the required photos of the item received along with additional details regarding your experience. 
  
  You can also direct ** at ******************************** so that we could assist you as soon as possible and give you a satisfactory solution to your issue. 
  
  We hope to hear from you soon. 
  
  Best regard,
  Trending Custom

• Review fromRose G

  Date: 06/03/2023

  1 star
  ******************, I felt like I wrote your post. The exact same thing happened to me. I'm wondering if maybe I have your order. I received a Medium beige Mama sweater with ********* on the Sleeve. Does this belong to anyone? I'd be happy to mail it to you. I'm missing a black hooded sweatshirt with *** on the Sleeve.

  Trending Custom

  Date: 06/08/2023

  Dear Rose 

  Thank you for your response.

  I have checked and seen that you have not contacted us by this email before. I also checked our system and i could not find order with your name and emails. 

  Could you please provide the order number, name, and email used to purchase so we can check your order's status?
  
  To resolve the issue for you, We have also sent you a request to ask for more information about the issue and it would be really appreciated if you can reply to that email with the required photos of the item received along with additional details regarding your experience. 
  
  You can also direct ** at ******************************** so that we could assist you as soon as possible and give you a satisfactory solution to your issue. 
  
  We hope to hear from you soon. 

  
  Best regard,

  Trending Custom

• Review fromBrijesh P

  Date: 06/02/2023

  1 star
  It has been over a month since I ordered and I have yet to receive my order. Reached out several times via email and I get the usual response saying we have shipped the product and here is the tracking, only to find out that tracking still says its waiting to be picked up. This is a scam! Avoid at all cost.

  Trending Custom

  Date: 06/04/2023

  Dear ******* *****,
  
  
  
  Please accept my sincerest apology on behalf of Trending Custom and I would like to take the opportunity to resolve your concerns and earn your continued trust. I have checked however I can not find any order with this name and this email.

  
  

  It would be really appreciated if you can send photos of the item received and additional details regarding your experience to our email:  [email protected] so that we could assist you as soon as possible and give you a satisfactory solution to your issue.

  
  

  We hope you and your family all the best.

  
  

  Best regard,
  
  Trending Custom.