Reviews

Review Details

• Review fromAmelia M

  Date: 11/17/2023

  1 star
  THIS PLACE IS A SCAM!!! Do not under any circumstances order from them! I wish I could give zero stars. They really should be shut down. I ordered a dress and it never arrived. It never even was given to **** and just sat with the same shipping status with **** waiting to receive the package for weeks so there was no one I could even follow up with. I emailed 10 times and never heard back so I will have to try to get a refund through my bank. Shame on these people, its disgusting. Stay away!

  Trending Custom

  Date: 11/21/2023

  Dear ******,
  
  We are TrendingCustom.com. We sincerely apologize for the inconvenience you've experienced.

  However, after reviewing our records, we were unable to locate any orders associated with the email address ********************** or the name ************************
  
  To assist you promptly and resolve this issue, could you kindly provide us with the order number and the email address used during the purchase? With this information, we can investigate further and ensure that you receive the assistance you need.
  
  We want to emphasize that customer satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please rest assured that we are here to help and will do our utmost to make things right.
  
  Thank you for your understanding, and we look forward to the opportunity to assist you further.
  
  Best regards,

  TrendingCustom.com

• Review fromDawn H

  Date: 11/07/2023

  1 star
  The advertising is VERY deceptive and misleading. The ornament is a cheap plastic that cost $33. The quality is so poor that I would be embarrassed to give it as a gift. I sent an email with an explanation of my complaint and received an email back requesting to know what my complaint was. Huh? Did you read my email? Do not waste your money on their products. Extremely poor quality!!! I would request a refund but my gift is personalized. The packaging and lovely little box it was sent in are worth more than the gift. Don't do it, you will regret it.

  Trending Custom

  Date: 11/13/2023

  Dear ****,

  We sincerely apologize for the frustration and disappointment you've experienced with your recent purchase. Your feedback is essential to us, and we are genuinely sorry for any inconvenience caused.

  I understand that my colleague has previously communicated with you via email, and we appreciate your patience. To address your concerns, we would like to offer you two resolution options:
  
  - A 20% refund on your purchase, along with a 20% discount code for your next order, valid without an expiration date.
  
  - A 40% discount code for your next purchase, also without an expiration date.
  
  We understand the personalized nature of your gift, and we want to find a solution that works best for you. Kindly take a moment to review the email and respond to us with your preferred option. We genuinely appreciate your feedback, and we are committed to making this right for you.
  
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
  
  Best regards,

  TrendingCustom.com

• Review fromLinda D

  Date: 11/06/2023

  1 star
  I wish I had read these reviews before purchasing $100 worth of these cheaply made ornaments, which are basically just a sticker put onto a cheap piece of plexiglass. Not at all what I expected. They are far different than what's advertised on the website. I will definitely let everyone I know not to order anything from this company!

  Trending Custom

  Date: 11/13/2023

  Dear *****,
  
  We sincerely apologize for any disappointment you've experienced with your recent purchase. We understand the importance of your feedback and want to assure you that we take it seriously.
  
  Regarding the quality of the ornaments, we utilize outstanding UV printing technology for one-sided printing to ensure sharp and durable colors. We're sorry to hear that the product did not meet your expectations, and we appreciate your candid feedback.
  
  I noticed that my colleague has communicated with you previously via email regarding this issue and offered a special 30% discount code as a gesture of goodwill. We would appreciate it if you could take the time to check and respond to us via email, letting us know if this resolution is satisfactory for you.
  
  Your satisfaction is our priority, and we are committed to resolving this matter to your liking. We value your feedback as it helps us improve our products and services.
  
  Thank you for bringing this to our attention, and we look forward to hearing from you soon.
  
  Best regards,

  TrendingCustom.com

• Review fromErika D

  Date: 09/29/2023

  1 star
  Terrible quality and not at all what they advertised. Awful customer service, wont do anything to remedy issues.

  Trending Custom

  Date: 10/06/2023

  Dear *****,

  Please accept my sincerest apology on behalf of Trending Custom and I would like to take the opportunity to resolve your concerns and earn your continued trust. It would be really appreciated if you can send photos of the item received and additional details regarding your experience to our email: ******************************** with the Order ID so that we could assist you as soon as possible and give you a satisfactory solution to your issue. 
  

  
  

• Review fromBrenda B

  Date: 09/27/2023

  1 star
  I got my personalized Christmas ************* was printed backwards!

  Trending Custom

  Date: 10/08/2023

  Dear ******,
  
  We apologize for the delayed response.
  
  We're pleased that we were able to address the issue through email correspondence. Your satisfaction is our top priority, and we're glad we could resolve the issue to ensure that you have a beautiful and accurate ornament.
  
  As you mentioned in your Better Business Bureau (BBB) review, we kindly request that you consider updating or changing your review to reflect the positive resolution of the issue. Your updated feedback would greatly help our reputation, and we want others to know that we take customer concerns seriously and are committed to resolving them promptly.
  
  Thank you for choosing us, and we look forward to continuing to serve you in the future.
  
  Best regards,

  Trending Custom

• Review fromTarry K

  Date: 09/25/2023

  1 star
  Dont buy from them!!! I ordered a sweatshirt, never received it and was charged. I had to dispute with my bank because no one ever got back to me from the company. This is a total scam. I received my money back because the bank said they couldnt reach anyone from the company!!!! Scam!!!

  Trending Custom

  Date: 10/06/2023

  We sincerely apologize for any confusion and inconvenience you've experienced.

  Upon reviewing our records, we noticed that a purchase was made under the email address *************** for a LED Lamp Night Light, and the item was successfully delivered. However, we couldn't locate any records of a sweatshirt purchase under this email.

  To help us investigate and resolve this matter accurately, we kindly request that you provide us with the email address used for the sweatshirt purchase. This will allow us to double-check our system and ensure that your concerns are addressed promptly.

  We look forward to resolving this issue for you.

• Review fromKathleen A

  Date: 09/16/2023

  1 star
  I ordered 2 they sent 3. 1 was a duplicate. All the lettering was backwards

  Trending Custom

  Date: 10/06/2023

  Hi ********. We appreciate you taking the time to share your feedback regarding your recent order experience, and we're truly sorry to hear about the issues you encountered.
  However, upon conducting a thorough search in our system using the email address ************************* we were unable to locate any records of an order matching your description. To better assist you and address the concerns you've raised, we kindly request that you provide us with the correct email address used for the purchase.
  Having the correct email address will allow us to pinpoint your order, investigate the discrepancies, and work towards a satisfactory solution.
  Thank you for choosing us, and we look forward to resolving this issue for you as soon as we have the necessary information.
  
  

• Review fromStephanie G

  Date: 08/31/2023

  1 star
  ******% scam. Do not order from here, they need to be shut down and removed from being able to have ads show their products. Ordered a shirt for Fathers Day, never came. Tried to ask for refund, clearly they dont speak English, the grammar is terrible and they say I need something from the post office. DO NOT ORDER FROM THIS SITE.

  Trending Custom

  Date: 10/07/2023

  Dear *********,

  We would like to extend our sincerest apologies for the inconvenience you have experienced regarding your order.

  First and foremost, we regret any difficulties you've encountered in your communication with us. We take your comment about the grammar seriously, and we are continuously working to improve our customer support to provide a better experience for our customers.

  Upon investigating the matter, we were unable to locate any order associated with the email address *****************************. To assist you further and resolve the issue to your satisfaction, we kindly request that you provide us with the email address or order number you used when making the purchase. This information will help us accurately identify your order and address your concerns effectively.
  
  Please rest assured that we are here to assist you, and we are committed to resolving this matter for you. Once we have the necessary information, we will promptly investigate the issue and work towards a resolution that meets your expectations.

  Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to resolve it. We look forward to your response.

• Review fromBrenda J

  Date: 07/12/2023

  1 star
  Total scam. Spent $70 and keychains are worth about .50 cents and do not play songs. Extremely deceptive. DO NOT SPEND YOUR MONEY!!!!Had to choose 1 star because it would not except review without a choice. They are truly a ZERO star though.

  Trending Custom

  Date: 10/08/2023

  Dear ******,
  
  We apologize for the delayed response.
  
  We're pleased that we were able to address the issue through email correspondence. Your satisfaction is our top priority, and we're glad you received the refund from Pay Pal.
  
  As you mentioned in your Better Business Bureau (BBB) review, we kindly request that you consider updating or changing your review to reflect the positive resolution of the issue. Your updated feedback would greatly help our reputation, and we want others to know that we take customer concerns seriously and are committed to resolving them promptly.
  
  Thank you for choosing us, and we look forward to continuing to serve you in the future.
  
  Best regards,
  
  Trending Custom

• Review fromMonica H

  Date: 07/01/2023

  5 stars
  I have ordered several items and was satisfied with the results. I have not had any issues with quality delivery or purchase.

  Trending Custom

  Date: 10/07/2023

  Dear ******,
  
  We sincerely apologize for the delay in responding to your feedback, and we appreciate your patience. Your satisfaction means a great deal to us, and we are thrilled to hear that you have had positive experiences with your orders.
  
  At Trending Custom, we are committed to providing top-notch products, efficient delivery services, and a seamless shopping experience for our valued customers like you. Knowing that you have been satisfied with the quality, delivery, and overall purchase process is truly rewarding for our team.
  
  Once again, thank you for choosing us!