Reviews

Review Details

• Review fromApril M

  Date: 05/07/2024

  1 star
  Order a $55 plaque for Mothers Day and never received it. No refund and completely blown me off. What a scam

  Trending Custom

  Date: 05/10/2024

  Hi April, 
  
  We sincerely apologize that you still don't have your order and the update on the tracking for your package has been delayed. However, there have been new updates on this which you can check here: ********************************************************************************
  
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem:
  -Contacted and worked closely with the carrier about your order.
  -Pushed the carrier frequently to ensure the package would arrive safely soon.
  
  Furthermore, to express our sincere apologies from the bottom of our hearts, one of our agents offered a 50% refund while we are continuously coordinating this with our shipping partner to deliver your order safely.
  
  We hope that you can give it more time to arrive since we firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. 
  
  Your patience and understanding are highly appreciated. You can respond to our offer at ********************************* We look forward to hearing from you.
  
  Sincerely,
  TrendingCustom.com

• Review fromLinda G

  Date: 05/06/2024

  5 stars
  I ordered 2 mother/daughter mugs They came quickly and were more than what I had expected Im sorry for all of you who feel scammed but my experience was great Will definitely purchase from here again

  Trending Custom

  Date: 05/08/2024

  Dear *****,

   

  Thanks for taking the time to share your feedback with us.

   

  It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us.

   

  As a token of our appreciation, we would love to provide you a 20% discount code for your next purchase. Kindly contact us at ******************************** and provide a screenshot of this response from us to claim your discount code. We look forward to a future business with you soon.

   

  We wish you and your family all the best!

  
  Best regard,

  TrendingCustom.com

  Trending Custom

  Date: 05/08/2024

  Dear *****,

   

  Thanks for taking the time to share your feedback with us.

   

  It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us.

   

  As a token of our appreciation, we would love to provide you a 20% discount code for your next purchase. Kindly contact us at ******************************** and provide a screenshot of this response from us to claim your discount code. We look forward to a future business with you soon.

   

  We wish you and your family all the best!

  
  Best regard,

  TrendingCustom.com

• Review fromKristin S

  Date: 05/06/2024

  1 star
  The unit number was left off the address by ****** when I placed my order so my purchase was returned to sender. Trending Customs said they would not resend my purchase or refund my money. That when this happens the item is disposed of. They stole my money!

  Trending Custom

  Date: 05/08/2024

  Hi *******,
  
  We are truly sorry your order was marked as Returned to Sender by your ***************** because of the Insufficient Address that was submitted on your order form. It is true that returned items will only be disposed of by the carrier once it reaches their warehouse. 
  
  Upon checking, our agents have already offered to replace the item you have purchased at no cost at all, which you graciously accepted. We are thankful for your patience and understanding about this.
  
  Rest assured we will ship out your replacement as soon as possible, and will keep an eye on it until it reaches you safely. If you have any questions, please don't hesitate to message us at ******************************** so we can further assist you. 
  
  Sincerely,
  TrendingCustom.com

• Review fromRobert A

  Date: 04/29/2024

  1 star
  14 days and still have not sent off my purchase. Was supposed to be delivered by may 1, **** tracking has no record of the number I was given by them. They take days to reply and keep pushing along the "its in our system and on the way to ****" b.s. Please beware of this outfit. They are scammers.

  Trending Custom

  Date: 05/02/2024

  Hi ******,
  
  We sincerely apologize that you still don't have your order. We might have mentioned it previously, but its true that due to the high volumes of orders in this period, the shipping carrier has been unable to handle order delivery with as much efficiency as it generally does. Here is the tracking number for your reference: ********************************************************************************
  
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem:

  -Contacted and worked closely with the carrier about your order.
  -Pushed the carrier frequently to ensure the package would arrive safely soon.

  Furthermore, to express our sincere apologies from the bottom of our hearts, we would love to send 2 compensation options for you to choose from. Please select one and kindly let us know so that we can process it accordingly:

  -Refund the shipping fee for your order, or
  -A special code with 40% off for the next purchase that you can use to order any products without being limited in time and order values.
  

  We hope that you can give it more time to arrive. Your patience and understanding are highly appreciated. 
  
  You can contact us at ********************************. We look forward to hearing from you.
  
  Sincerely,
  TrendingCustom.com

• Review fromKelvin M

  Date: 02/11/2024

  1 star
  ************ who misleads its customer with false advertising . Never again will I use them

  Trending Custom

  Date: 02/15/2024

  Dear ******,
  
  We are truly sorry for the confusion caused by our advertisements. We hope you understand that our advertisement was for **************** products. The estimated delivery date can also be seen under the product name itself so our customers will have an idea of when the item will arrive when they purchase within the present date. Kindly check on the link provided below:
  
  ***************************
  
  Also, despite our Replacement and Refund Policy, we have granted your request to cancel your order even if it was already locked and submitted for production. This was also well stated in your ticket number 73114.
  
  Nevertheless, we understand how you are feeling, and your feedback and review have been forwarded to our team for additional improvement.
  
  Kind regards,
  TrendingCustom.com

• Review fromJason O

  Date: 02/08/2024

  1 star
  I ordered an 8x8 my missing piece two layer wooden plaque for my wife. I received a 5 3/4 x 8. I contacted customer service and they told me even though its advertised as an 8x8 thats not the size you get. Are you serious thats a scam.When I contacted customer service they wanted to give me an 15 percent discount and a 20 percent discount on my next order. All I wanted was my 8x8 that I ordered for my wife. I was disappointed when she opened it and it 2 1/4 inches smaller than promised. Why would I order again when they lied about the size of their product? Do they lie about all their products? Is it their practice to deceive their customers like I was deceived? Buyers beware!Order number TRV3730785.

  Trending Custom

  Date: 02/09/2024

  Hi *****,
  
  
  We are truly sorry for the confusion with the size you have ordered from us. Upon checking, we have offered a replacement with the 8" x 8" on a different design that you graciously accepted, and we are thankful that we have provided a solution that is acceptable.
  
  
  Rest assured that this issue has been forwarded to our team to improve our page's product description. Your patience and understanding with us are highly appreciated.
  
  
  Sincerely,
  TrendingCustom.com

• Review fromPamela W

  Date: 12/27/2023

  1 star
  I've never received my order and my credit card was charged. After 10 days tried to cancel but was told I could not but would received 20% refund. Never happened! Poor email (appears computer generated) customer service. One email actually said 'This isn't a scam'. BUYER BEWARE. DON'T USE THIS COMPANY.

  Trending Custom

  Date: 12/28/2023

  Dear ******,

  I'm truly sorry to hear about the challenges you've encountered with your order, and I want to sincerely apologize for any inconvenience caused.

  Upon careful review, we're unable to locate any order using the email ******************** or under the name *************************** in our system. To assist you further, could you please reach out to us via our email ********************************* Kindly provide your order number and the email used for the purchase so that we can investigate the issue and provide the necessary assistance.

  Your satisfaction is of the utmost importance to us, and we want to ensure a resolution to your concerns. We appreciate your understanding and patience during this process.

  Thank you for bringing this to our attention.

  Best regards,

  TrendingCustom.com

• Review fromJIM B

  Date: 12/26/2023

  1 star
  One of the worst companies I've ever dealt with. Ordered just 1 simple ornament back on Dec. 3rd and was given an expected delivery date of Dec. 17-19th,yea right! To this date (Dec. 26th) all I've ever got from them is big long drawn out emails about why I don't have my ornament yet! When you go to **** web site with the "tracking #" they give you it says"waiting for product" which means it was never made. Biggest scam since *****************!! I wouldn't advise ordering anything from these people

  Trending Custom

  Date: 12/28/2023

  Dear ***,

  I sincerely apologize for the inconvenience and frustration you've experienced with your order.

  Regrettably, we encountered an unexpected shipping incident on our end, which affected the delivery timeline for a batch of orders, yours included. I want to express my deepest apologies for any inconvenience this has caused.

  I noticed that one of our support agents has sent a new update on your order status to your email ******************** We understand the importance of regaining your trust, and if there's anything we can do to make up for the delay, please let us know.

  We appreciate your understanding during this challenging time. Thank you for bringing this to our attention, and we look forward to assisting you further.

  Best regards,
  

  TrendingCustom.com

• Review fromSean R

  Date: 12/21/2023

  5 stars
  I feel bad for everyone who had a bad experience, but my order is exactly what I wanted. I was worried after reading all the bad reviews and stories but my gift came faster than I expected and it is AWESOME!

  Trending Custom

  Date: 12/25/2023

  Dear customer,

  
  We're glad you have a great experience with our products and service. We really appreciate you taking the time to share your feedback and being so open with **. Customers like you made our business possible and we look forward to a future business with you.
  

  We wish you and your family all the best!
  

  Best regard,
  TrendingCustom.com

  
  

• Review fromDianne W

  Date: 12/02/2023

  1 star
  I wish I had read the reviews never again $35 with cheap thin plastic. They make it look like its porcelain!I was trying to get a tracking number and they kept on sending stupid emails about having coffee with their friends, etc.They offer a 40% discount on your next purchase no way never make a purchase with them again!!

  Trending Custom

  Date: 12/05/2023

  Dear ******,

  We sincerely apologize for any inconvenience you've experienced.

  Regarding the communication matter, we apologize if our emails were not helpful and seemed unrelated. We understand the frustration this may have caused, and we are escalating this issue to our team to ensure that our communication aligns better with customer expectations.

  Concerning the quality of the product, we have reached out to you via email at ******************* to address your concerns. To assist us in resolving the issue promptly, we kindly ask you to check your email and respond to us. Additionally, if possible, please provide a photo showing the problem with the item. This will aid us in understanding the issue more clearly and in providing an appropriate solution.

  We value your feedback and take your concerns seriously, and we look forward to hearing back from you soon.

  Best regards,

  TrendingCustom.com