Reviews

Review Details

• Review fromAlbert K

  Date: 05/12/2024

  1 star
  Similar to many other posts below, the delivery process is terrible. I ordered my product on April 20, more than three weeks in advance of Mothers Day. Well, its Mothers Day, May 12, and still no package. I will not use them again and strongly recommend against them, based on all these reviews.

  Trending Custom

  Date: 05/14/2024

  Hi ******,
  
  We are sincerely sorry that you don't have your order and there have been no updates on the tracking for your package. We might have mentioned it previously, but its true that due to the high volumes of orders in this period, the shipping carrier has been unable to handle order delivery with as much efficiency as it generally does.
   
  We know this is a meaningful gift for your loved ones, and it is our responsibility when these unfortunate circumstances arise. We are currently awaiting your response to our offer of a full refund on one of our tickets for your order.
   
  Your patience and understanding are highly appreciated. You can also contact us at ********************************.
   
  Sincerely,
  TrendingCustom.com

• Review fromMark F

  Date: 05/11/2024

  1 star
  Dont order from this scam business. Ordered 3 weeks ago. Ready 2 weeks ago. Never shipped and its been 2 weeks

  Trending Custom

  Date: 05/13/2024

  Hi ****,
  
  We are truly sorry you still don't have your order. We might have also mentioned it previously, but its true that due to the high volumes of orders in this period, the shipping carrier has been unable to handle order delivery with as much efficiency as it generally does.
   
  We know this is a meaningful gift for your loved ones, and this is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem: 
  - Contacted and worked closely with the carrier about your order.
  - Pushed the carrier frequently to ensure the package would arrive safely soon.
   
  We have also offered you a refund of your shipping fee via email while we are continuously working to provide new updates on your shipment's status.
   
  We firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. We hope that you can give it more time to arrive.
   
  Your patience and understanding are highly appreciated. You can also contact us at ********************************.
   
  Sincerely,
  TrendingCustom.com

• Review fromJohn W

  Date: 05/09/2024

  1 star
  Ordered an item on April 19th for Mothers Day and it has been sitting in ********** with a label printed since the 20th. Ive emailed them multiple times and they keep saying they are working on it. They provide a link which stated that the item will be delivered on the 5th or 6th of May and here we are on the 8th with it STILL IN **********! BUYER BEWARE! This company is not trustworthy and you cant get ahold of them on the phone. This is outrageous as I thought ordering almost a month before Mothers Day was a smart idea. *** requested a refund and have got nothing. This company is terrible. NEVER AGAIN

  Trending Custom

  Date: 05/11/2024

  Hi ****,
  
  We are sincerely sorry that you still don't have your order. We might have mentioned it previously, but its true that due to the high volumes of orders in this period, the shipping carrier has been unable to handle order delivery with as much efficiency as it generally does.
  
  We've seen that there are new updates on the status of your shipment. You can also check the updates here: *************************************************************************************************************************
   
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem: 
  - Contacted and worked closely with the carrier about your order.
  - Pushed the carrier frequently to ensure the package would arrive safely soon.
   
  We kindly ask for your patience and understanding during this time. As a gesture of apology, we would like to offer you two compensation options:
  
  -10% refund of your order
  -A special 40% discount code on your future order without expiration.
  
  Please choose one, and let us know so we can proceed accordingly.
  
  We firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. We hope that you can give it more time to arrive.
   
  Your patience and understanding are highly appreciated. We look forward to hearing from you.
   
  Sincerely,
  TrendingCustom.com

• Review fromAlejandro M

  Date: 05/09/2024

  1 star
  I am very disappointed. Ordered a gift for my wife for mother's day, supposed to arrive two days ago and all I got was an email apologizing for the delay. I should have read these reviews before.

  Trending Custom

  Date: 05/11/2024

  Hi *********,
  
  We are sincerely sorry that the tracking for your package hasnt been updated yet. We might have mentioned it previously, but its true that due to the high volumes of orders in this period, the shipping carrier has been unable to handle order delivery with as much efficiency as it generally does.
   
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem: 
  - Contacted and worked closely with the carrier about your order.
  - Pushed the carrier frequently to ensure the package would arrive safely soon.
   
  We are processing the refund of your shipping fee as requested in our ticket while we are continuously coordinating with the shipping carrier to provide new status on your shipment.
   
  We firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. We hope that you can give it more time to arrive.
   
  Your patience and understanding are highly appreciated.
   
  Sincerely,
  TrendingCustom.com

• Review fromClaudia L

  Date: 05/08/2024

  1 star
  If I could give 0 stars I would! Order was placed on April 20th. On April 26th i was notified that it was picked up by th carrier and provided a tracking number. Went to **** and the tracking just says label created on April 23. Never received any further updates as of April 30th so I contacted the company. We given a story about how the tracking number provided was for the internal partner and that I would get a new one once the internal partner had actually delivered my packed to ****. Was told package would be here by May 6th-9th! Still no tracking email update provided as of today. This is a joke and a scam and I will be disputing we with my bank by EOD May 9th If not received. Don't pay for a ******** marketing campaign if you cannot handle volume. This company is expanding with out a proper business plan in place. Thanks for ruining mothers day for my, my mother, my mother in law, and my grandmother!

  Trending Custom

  Date: 05/10/2024

  Hi *******, 
  
  We sincerely apologize that you still don't have your order and the tracking for your package hasnt been updated yet. I can confirm that your package was picked up and shipped out by our internal shipping partner to handle the package to ***** after which the tracking number will be updated. The tracking numbers are only scanned and updated by **** at their sorting centers. We understand your desire to track your shipment and appreciate your patience. 
  
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem:
  -Contacted and worked closely with the carrier about your order.
  -Pushed the carrier frequently to ensure the package would arrive safely soon.
  
  Furthermore, to express our sincere apologies from the bottom of our hearts, one of our agents offered 2 compensations for you to choose from while we are continuously coordinating this with our shipping partner to push for new updates on your shipment.
  
  We hope that you can give it more time to arrive since we firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. 
  
  Your patience and understanding are highly appreciated. You can respond to our offer at ********************************* We look forward to hearing from you.
  
  Sincerely,
  TrendingCustom.com

• Review fromTosha O

  Date: 05/08/2024

  1 star
  They are horrible. Not a valued company. I ordered a gift almost a month ago for mothers day and I have yet to receive the item. Not to mention I paid extra for priority processing. Do not waste your time or money in this company. Now I am having to get my mom another gift because of this company delay not to mention I can not even track the status of my order.

  Trending Custom

  Date: 05/10/2024

  Hi *****,
  
  We sincerely apologize that you still don't have your order and there has been a delay in the tracking for your package. I can confirm that your package was picked up and shipped out by our internal shipping partner to handle the package to ***** after which the tracking number will be updated. The tracking numbers are only scanned and updated by **** at their sorting centers.  
  
  
  Upon checking, there have been new updates on the status of your shipment which can be seen here: ********************************************************************************
  
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem:
  -Contacted and worked closely with the carrier about your order.
  -Pushed the carrier frequently to ensure the package would arrive safely soon.
  
  Furthermore, to express our sincere apologies from the bottom of our hearts, one of our agents offered 2 compensations for you to choose from while we are continuously coordinating this with our shipping partner to deliver your order safely.
  
  We hope that you can give it more time to arrive since we firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. 
  
  Your patience and understanding are highly appreciated. You can respond to our offer at ********************************* We look forward to hearing from you.
  
  Sincerely,
  TrendingCustom.com

• Review fromPamela C

  Date: 05/07/2024

  1 star
  Scam....ordered an item. Many emails indicating it was in production tgen readt to ship. They never shipped anything.

  Trending Custom

  Date: 05/10/2024

  Hi ******,
  
  We sincerely apologize that you still don't have your order and there has been a delay on the tracking for your package. I can confirm that your package was picked up and shipped out by our internal shipping partner to handle the package to ***** after which the tracking number will be updated. The tracking numbers are only scanned and updated by **** at their sorting centers.  
  
  
  Upon checking, there have been new updates on the status of your shipment which can be seen here: ********************************************************************************
  
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem:
  -Contacted and worked closely with the carrier about your order.
  -Pushed the carrier frequently to ensure the package would arrive safely soon.
  
  Furthermore, to express our sincere apologies from the bottom of our hearts, one of our agents offered 2 compensations for you to choose from while we are continuously coordinating this with our shipping partner to deliver your items safely.
  
  We hope that you can give it more time to arrive since we firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. 
  
  Your patience and understanding are highly appreciated. You can respond to our offer at ********************************* We look forward to hearing from you.
  
  Sincerely,
  TrendingCustom.com

• Review fromDaynelle P

  Date: 05/07/2024

  1 star
  I have spent over $100 on two Mothers Day items. One for my mother in law, and one for my mother. ******** says expected delivery May 5-8th, however **** says they havent even received the items yet. Trending Customs sent a mis-leading email saying they already sent the items and its out for shipping. If I dont receive the items by Mothers Day I will be asking for a full refund. I need to start reading more reviews about companies I find on Instagram. So tired of being scammed when all I want is to surprise people with lovely gifts.

  Trending Custom

  Date: 05/10/2024

  Hi ********,
  
  We sincerely apologize that you still don't have your order and there has been a delay in the tracking for your package. Upon checking, there have been new updates on the status and the estimated delivery date (May 10) can be seen here: ********************************************************************************
  
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem:
  -Contacted and worked closely with the carrier about your order.
  -Pushed the carrier frequently to ensure the package would arrive safely soon.
  
  Furthermore, to express our sincere apologies from the bottom of our hearts, we have offered you 2 compensations to choose from while we are continuously coordinating this with our shipping partner to deliver your order safely.
  
  We hope that you can give it more time to arrive since we firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. 
  
  Your patience and understanding are highly appreciated. You can respond to our offer at ********************************* We look forward to hearing from you.
  
  Sincerely,
  TrendingCustom.com

• Review fromApril M

  Date: 05/07/2024

  1 star
  Order a $55 plaque for Mothers Day and never received it. No refund and completely blown me off. What a scam

  Trending Custom

  Date: 05/10/2024

  Hi April, 
  
  We sincerely apologize that you still don't have your order and the update on the tracking for your package has been delayed. However, there have been new updates on this which you can check here: ********************************************************************************
  
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem:
  -Contacted and worked closely with the carrier about your order.
  -Pushed the carrier frequently to ensure the package would arrive safely soon.
  
  Furthermore, to express our sincere apologies from the bottom of our hearts, one of our agents offered a 50% refund while we are continuously coordinating this with our shipping partner to deliver your order safely.
  
  We hope that you can give it more time to arrive since we firmly believe that your beloved will love our products and cherish the gift no matter when it arrives. 
  
  Your patience and understanding are highly appreciated. You can respond to our offer at ********************************* We look forward to hearing from you.
  
  Sincerely,
  TrendingCustom.com

• Review fromLinda G

  Date: 05/06/2024

  5 stars
  I ordered 2 mother/daughter mugs They came quickly and were more than what I had expected Im sorry for all of you who feel scammed but my experience was great Will definitely purchase from here again

  Trending Custom

  Date: 05/08/2024

  Dear *****,

   

  Thanks for taking the time to share your feedback with us.

   

  It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us.

   

  As a token of our appreciation, we would love to provide you a 20% discount code for your next purchase. Kindly contact us at ******************************** and provide a screenshot of this response from us to claim your discount code. We look forward to a future business with you soon.

   

  We wish you and your family all the best!

  
  Best regard,

  TrendingCustom.com

  Trending Custom

  Date: 05/08/2024

  Dear *****,

   

  Thanks for taking the time to share your feedback with us.

   

  It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us.

   

  As a token of our appreciation, we would love to provide you a 20% discount code for your next purchase. Kindly contact us at ******************************** and provide a screenshot of this response from us to claim your discount code. We look forward to a future business with you soon.

   

  We wish you and your family all the best!

  
  Best regard,

  TrendingCustom.com