Reviews

Review Details

• Review fromLici S

  Date: 06/15/2024

  1 star
  I placed my custom Father's *** order a month in advance to avoid tardiness, but it was never processed. I had to cancel because it was going to arrive two weeks after Father's ***. This caused significant anxiety for my kids, leaving us sad and disappointed. We will never order from Treantincustom again. They were very dishonest; despite emailing four times, they didn't explain the problem until my fifth email. They made one of the most important days of the year miserable for my family, with no special presents this year. I hope people see this and believe me. Unfortunately, I read about others' experiences and thought it was an isolated case. Treantincustom is a scam!

  Trending Custom

  Date: 06/18/2024

  Hi ****,
  
  We are truly sorry that a technical issue has occurred causing your order to not be submitted to production. We understand your frustration with this and also for the lack of response from our side. We have been experiencing a high volume of requests these past months leading to a long time in response. 
  
  Our team also processed your full refund and kindly wait for about 7-10 business days (standard processing time for all payment processors) to get your money back into your account.   
  
  Once again, we are truly sorry about the issue with your order.
  
  Sincerely,
  TrendingCustom.com

• Review fromGarrett W

  Date: 05/24/2024

  1 star
  Ordered my item 4/25/24 with anticipated delivery of 5/11-5/14. Bombarded with marketing emails. Bombarded with fluff. All of this was for nothing. Item not received. Been shipped on 5/2 and seems to have gone to the moon and everywhere else but delivered to my home. Its now almost a month. Missed mothers day. Like other reviews had to cough up more money on a improvised gift. Dont even want this anymore but nobody has responded to multiple emails sent. Chat is always offline. No phone # to be found. Will be disputing this within the next few days. I want a full refund and if the item ever makes it to me, Im keeping it. Waste of time, money and most of all my emotions. Order#TRV3834462.

  Trending Custom

  Date: 05/27/2024

  Hi *******,
  
  
  We are truly sorry for how you are feeling with waiting for your order. We hope you understand that your order was placed after our cut-off for Mother's Day. We have also checked that your order was delivered, kindly check the tracking link here: **********************************************************************************************************************
  
  
  Nevertheless, we would take responsibility for this. We have sent you an email offering a compensation and we have not received a response regarding that. We would like to offer you instead one of these compensations to choose from:
  
  
  - refund of your shipping fee
  - a code for a free mug
  
  
  We hope you consider our offer and reach back to us at ********************************.
  
  
  We hope to hear from you soon.
  
  
  Sincerely,
  TrendingCustom.com

• Review fromElizabeth S

  Date: 05/23/2024

  1 star
  Cant get anyone to respond to my inquiries in the two hour window since I ordered and found an error (made by them) on my mug. They opened a ticket but are waiting just long enough to be able to say its too late to change my order. They stink. Never again will I order from one of these dumb sites unless I thoroughly research first. I guess Im the dumb one ugh.

  Trending Custom

  Date: 05/27/2024

  Hi *********,

   

  We are truly sorry for the trouble with your order, however, upon checking, we have addressed this issue via the ticket you sent us. We have also corrected the design as per your request, and submitted the correct design.

   

  Once again, we are truly sorry for the trouble.

   

  Sincerely,

  TrendingCustom.com

• Review fromDene' R

  Date: 05/19/2024

  1 star
  I have created two orders. Both sent me confirmations of delivery last week. There are no packages around my home or neighbors. Several days have past for tracking to be updated. Looking at other comments, this seems to be a regular occurrence. Please contact me with a resolution within 48 hours before I dispute all charges. Thank you. Order numbers TRV3834071 and TRV3834211

  Trending Custom

  Date: 05/21/2024

  Hi ****',
  
  
  We are truly sorry you did not receive your order. We hope you understand that we have no control over shipping carrier statuses. One of our agents already responded to your email about your lost packages and we are currently awaiting your response so we can assist you further.
  
  
  Kindly contact us at ********************************.
  
  
  We are hoping to hear from you soon.
  
  
  Sincerely,
  TrendingCustom.com

• Review fromRuth R

  Date: 05/19/2024

  1 star
  I ordered a door mat for Mother's Day. While the design was very cute, the quality was terrible. This is not a mat that can be walked on and it should have been advertised this way.

  Trending Custom

  Date: 05/21/2024

  Dear ****,

   

  First of all, I would like to send my most profound apology if our products failed to meet your expectations. One of our agents already responded to your email and we are currently awaiting for your response with the details needed so we can assist you further an provide solution to this.

   

  We look forward to your response.

   

  Sincerely,

  TrendingCustom.com

• Review fromRichard T

  Date: 05/19/2024

  1 star
  Bought something for my wife for Mother's day. Ordered and paid for the item on 4/23/24 20 days before 5/12/24. They didn't send me any good information, just a bunch of stupid marketing emails came through every day. When it was getting close to Mother's day they still hadn't shipped the item, so they offered me a refund on the $7.99 shipping charge. I received the item 5/18/24 (yesterday) - 6 days after the holiday so my son and I had to improvise and buy something else to give my wife. More money we would not have had to spend if Trending Custom was more forthcoming and responsible. If they had told me it was going to take a month to get the item, I wouldn't have ordered from them - but I guess that's the whole point in them not telling you the truth. Even worse, they ******* you with emails trying to sell you other merchandise while you are already upset because you don't have what you paid for. Very sleazy way to do business. Worst part of the whole thing? The item is much smaller than their photos would lead you to believe and the quality of it is awful. Take your money and your business somewhere else.

  Trending Custom

  Date: 05/21/2024

  Hi *******,
  
  We are sincerely sorry that there had been a delay in the shipping of your package. We might have mentioned it previously, but its true that due to the high volumes of orders in this period, the shipping carrier has been unable to handle order delivery with as much efficiency as it generally does.
   
  We know this is a meaningful gift for your loved ones, and it is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem: 
  - Contacted and worked closely with the carrier about your order.
  - Pushed the carrier frequently to ensure the package would arrive safely soon.
   
  We have also refunded the shipping fee as requested in our conversation.
   
  Regarding the product you have received, kindly send us a photo of what you have received at ******************************** so our agents can assist you further and provide a solution to this.
   
  We look forward to hearing from you.
   
  Sincerely,
  TrendingCustom.com

• Review fromSalina B

  Date: 05/17/2024

  5 stars
  I honestly don't understand the bad reviews. This company is not a scam or anything, I repeat NOT A SCAM! I placed a large order and I did want to add another shirt to it but I ordered late at night and I missed the window. But they responded to my email and even gave me a discount since they were not able to alter the order. And I understand because their products are personalized. And once they start working on it, it is hard to make changes. My order has already shipped and on it's way to me. I was amazed at how quickly they shipped a really large order. And they sent me updates on my order. I will definitely order from them again!

  Trending Custom

  Date: 05/19/2024

  Dear ******,

   

  Thanks for taking the time to share your feedback with us.

  It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. We look forward to a future business with you soon.

  
  We wish you and your family all the best!

  
  Best regard,
  TrendingCustom.com

• Review fromJu R

  Date: 05/15/2024

  1 star
  Warning, DO NOT BUY FROM THIS SCAM company. I ordered 2 Mother's Day gifts, one came (I guess I should myself lucky) and then the other item which was not anything like what I thought was being sold. They duped me in the fine print and essentially told me they did customer studies and what I ordered was a better product. Well, not so as the rug is not a rug but more of a wall hanging and, if you try to use it as a rug, you will slip and slide on it so very unsafe. Both were in the same "doormat" product purchase category. When I asked about the thickness, backing and sent pictures, they stated in the fine print it was a "different rug" . Upon contacting the company, they would not fix the order. Then they (**** ??) sent me an email stating they could give me a 20% discount on a future order (well not dumb enough to take them up on that one) or send me a replacement mug with names and to follow the linking the email. Well...there was no link in the email. I replied explaining no link and still no response. I have sent a second reply and am hoping to get a reply but I highly doubt it. PLEASE save yourself some heartache! As for me, my Mother's Day; disappointing as I so wanted the rug as a gift. DO NOT BUY FROM THIS COMPANY. They DO NOT STAND BEHIND what they promise (or at least they didn't stand by that for me). They DO TAKE YOUR MONEY and have poor customer services tactics/technique. I spent a considerable amount of money on an item that frankly is of no use to me (Mother's Day gift). I would give this company star rating a 0 x ******. Very sad and disappointed in how I have been treated and selling a product that they "tricked" me into believing I was going to receive. They got a lot of money from me, hard earned might I add but they will not getting any further business from me. They are just out to make a buck. Might I add, this fiasco originally started back in March and it is now post Mother's Day May 15.

• Review fromAmanda B

  Date: 05/14/2024

  1 star
  I ordered an item 1 month before mothers day, and was told that it would arrive before mothers day and then didn't arrive until 2 days after mothers day. The cherry on top of all this? The package was empty. The red box had only paper shavings. DO NOT BUY FROM THIS COMPANY.

• Review fromKaylie L

  Date: 05/13/2024

  1 star
  I think this company might be scamming customers out of their money with ZERO accountability, ZERO communication and ZERO opportunities to cancel orders and get fully reimbursed. After waiting days for a response regarding my order, I finally got an email asking if I'd like a free mug or shipping reimbursed, but when I replied I got another automated response stating it might take 48 hours to reply. It's been a week and they have yet to reply to my first email. Customer service is awful, and company might be a complete scam. What a terrible way to prey on people - for mother's day. Awful. 0 stars.

  Trending Custom

  Date: 05/15/2024

  Hi ******.
  
  We are sincerely sorry that you still don't have your package. We might have mentioned it previously, but its true that due to the high volumes of orders in this period, the shipping carrier has been unable to handle order delivery with as much efficiency as it generally does.
   
  Upon checking, there have been new updates on your shipping status. Here is the tracking number for your reference: ********************************************************************************
   
  We know this is a meaningful gift for your loved ones, and this is fully our responsibility to ensure the order arrives as promised. Hence, we've taken some actions to deal with the problem: 
  - Contacted and worked closely with the carrier about your order.
  - Pushed the carrier frequently to ensure the package would arrive safely soon.
   
  We hope that you can give it more time to arrive. Your patience and understanding are highly appreciated.
  
  Kindly send us a photo of your customized mug at ******************************** so we can process it.
   
  Sincerely,
  TrendingCustom.com