Reviews

This profile includes reviews for On Running's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

On Running has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  On Running

  1250 NW 9th Ave Portland, OR 97209-2884

• 

  On Running

  529 NW 23rd Ave Portland, OR 97210

• 

  On-Running

  Morrow, GA 30260

Review Details

• Review fromTy C

  Date: 02/14/2024

  1 star
  As much as I enjoy the product, there is little quality control or customer service. They refer to their service team as Happiness deliverers, but the results are far from that. You are rarely contacted back, you can never seem to talk to anyone outside of the first individual who answers your call, issues or complaints are never escalated, and when asking to speak to a supervisor they are always in a meeting. I have purchased several items and attempted to purchase items from this company, and have had an issue every single time with the order, if not multiple. Very poor business practices, customer service, and quality control.

• Review fromBarb O

  Date: 02/09/2024

  1 star
  Working with and purchasing from dozens of brands, I have not had such a horrific experience with any other brand.It's not my intention to damage anyone's livelihood, but no other customer should go through this.This complaint can last pages, but I will try to save you some time.From the shipping delay, repetitive miscommunication, and any other aspect of this purchase, it has been a dreadful experience.For a company like On Holding to have this kind of customer service is surprising to see.I understand and respect that it might make sense for the business to outsource the CX overseas, but, this is unacceptable.Here's the flow:1. Wrong order delivery estimation.2. Refusal to cancel the order after seeing that the order will be terribly late (not shipped yet).3. Further shipping delay.4. Order gets lost (says delivered, with no communication) and customer service refuses to believe asking me to go around the building to see if it is there.5. **************** is not even aware of which shipping provider was used.6. Continous refusal to refund (where I have to wait for the grace ****** for the chargeback).7. Order magically gets found in the shipping provider's office and gets sent back to the brand.8. Return has already been received. Still no communication, no updates, or guidance on what to expect.Then, I receive a survey about how my interaction was? It sounds like they have the automation and outsourced customer service ready, with zero management.Ridiculous experience altogether.

• Review fromWENDY H

  Date: 02/02/2024

  1 star
  i ordered shoes but they cancelled order because shoes were out of stock but will not refund me

• Review fromSteven H

  Date: 01/21/2024

  1 star
  Never shipped the shipped the shoes. 12 days later they canceled without notifying me. Waiting for refund even though they never shipped.

• Review fromCortney T

  Date: 01/13/2024

  1 star
  Be very careful if you decide to do business with OnCloud-Running online. 1) Dont accidentally mistype your email address when creating an account. You cant change it and neither will they. Therefore you will not get their email correspondence. 2) be prepared to wait up to 2 weeks for a refund once they receive your item back to their warehouse (so that could be 3 weeks with ship time). 3) if you change your mind once you place an order their Cancel order button does not work. And if you call right away before the order has even been prepared for shipment the agent will not contact the warehouse. The order has to be shipped out and returned back to the warehouse therefore taking order preparation time, and ship time from/to warehouse before a refund/exchange can be made. Note time it takes for warehouse to initiate refund above (up to 14 days or more). 4) be VERY careful using a single use promo code provided by OnCloud bc if you use that promo code on an order you return you cannot use that same promo code again and they will not issue a new one to place the new order. Therefore your promo code is flushed down the toilet. This particular code wasted was from another order that got messed up and arrived late. The promo code was for 30% so not being able to use it on a new order was extremely frustrating so I decided not to place a new order at all. 5) the customer service agents will not let you speak to a higher up as they call them in the event of the agent consistently repeating themselves but not actually resolving anything. They will placate you and agree with why youre frustrated but nothing gets fixed.It has been my experience with just 2 orders that I will not be shopping with the company again. This has NOT been happiness delivered in the least. Although I love the pair of OnCloud shoes I purchased from a different store (and hoped to try a pair of pants and another pair of shoes) ordering directly from them has been absolutely terrible!

• Review fromDeborah J

  Date: 01/11/2024

  1 star
  The $15.00 express delivery is a scam. I ordered the shoes on the 9th and was to receive them on the 11th. THEY HAVE NOT EVEN BEEN PACKAGED YET. **************** lied to me would not let me speak to a supervisor and told me the warehouse did NOT have a phone ????? And saying I CAN NOT cancel my order and that they don't know when my shoes will be here. Do NOT ORDER FROM THEM AND PAY SHIPPING !!!

• Review fromNaeem A

  Date: 12/23/2023

  1 star
  Placed an order on Friday, Dec. 15th for a Christmas gift. Noticed that it not been shipped yet on Dec. 19th, so I reached out to **************** who told me the warehouse was running behind and the order would not ship out until Dec. 26th. I then requested a refund since I wouldnt receive them in time for Christmas, to which they said they could not do until it ships out. I told the customer service rep that theres no point in canceling the order if I have to wait either way. The very next day, the order proceeds to ship out from CA to ** (I reside in VA) so it was very possible for me to have received the order in time for Christmas, but On Running decides to cancel my order and return to shipper!! And of course, no **************** Reps were available to chat with me on the website on Dec. 22nd.

• Review fromJay D

  Date: 12/18/2023

  1 star
  Even though ON running products are great, their business practice is horrible. I ordered a pair of shoes and retunred them with the return lable that ON provided. ON received the merchandise back and never processed a refund to me. I disputed with my credit card company and they did their investigation. During the disuputre processed, ON was dishonest about receiving the merchadise and refused to process the refund. They said the merchandise was shipped to me and lied about getting it beack thru the return process. I had to provide the tracking number from ***** return lable that ON sent to me to my credit card company to prove that the item was sucessfully returned. ON is dishonest and cheated on customers, which is against business practive and I would like to share my experience so that everyone is aware.

• Review fromCynthia D

  Date: 11/16/2023

  1 star
  Worst **************** ever. I was charged twice for sneakers I bought and still have not received the Sneakers or any information regarding the order. I called customer service over 10 times with no help.

• Review fromAhmad y

  Date: 11/02/2023

  1 star
  Im deeply dissatisfied with the service provided by this company. My two months ago order status claims it was delivered, yet I have not received my package. The service has been excruciatingly slow, and the lack of resolution or assistance from their customer support is unacceptable. I strongly advise against ordering from this company given the unreliable delivery and poor customer service experience.