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Business Profile

Online Retailer

On Running

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for On Running's headquarters and its corporate-owned locations. To view all corporate locations, see

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On Running has 3 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 58 Customer Reviews

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    Review Details

    • Erica H

      Date: 09/08/2024

      This company is a joke. I ordered some shoes from them. They charged my card and I waited for a shipping notice. Not only have I not received a shipping notice, my order hasnt even been processed. I called to figure out what was going on and they say they are low in stock so I ask for a refund or to change to a different style of shoe. They say they cant do that. Its been almost a month and my order still hasnt been processed. After talking with other people on their fb and instagram page, it sounds like this is a regular occurrence and many people are out hundreds of dollars and never did receive their shoes. How are they continuing to get away with this?

    • Daniel R

      Date: 08/22/2024

      Not a very happy experience when you spent $190.00 on shoes and they are the worst shoes I had ever buy my Hooka shoes that are old can support my feet better than this trying to return angry redound 2 weeks had been by finally today I got return label no I think Im going to have to wait longer for the return

    • Sean J

      Date: 08/15/2024

      The shoes I purchased are defective and customer service is too. They're rude, hang up on you and are useless. I was told to put newspaper in the shoes because they're squeaking. The shoes never got wet, they're just defective. Every time I walk it sounds like a chew toy. How is there no one to speak to that works directly for the company? All outsourced representatives that say they have no way of contacting the anyone directly.

    • Jayme P

      Date: 07/27/2024

      Horrible first experience. I bought a pair of On Clouds for the first time and they sent them to me damaged. The customer service representative said theyd look over my complaint and get back to me in two business days. I heard nothing so I called in and the representative over the phone was rude. I offered to send him photos of the shoes that has time/date stamp and he refused. He also told me I could no return or exchange in store. I will never buy from this company again. Poor customer service.

    • Chris R

      Date: 07/23/2024

      I placed two separate orders on 7/22/24 through their website and paid $15 per order for expedited shipping as it said EXPECTED ARRIVAL BY 7/25. Today (less than 24 hrs later) it says expected by 7/27 which will be after leaving town. As soon as I saw this, I reached out to On to confirm delivery time and to cancel my order if needed. They said there is no way to cancel it even though the order hasnt been fully processed and that I would have to wait and return them, ultimately, losing the $30 paid on expedited shipping. The customer service person directly stated, I know it says it will be delivered on the next day on the website, but the processed at the warehouse usually takes 1-2 days. Once the carrier has your package. Your expedited shipping will activate. Admitting they know that the website gives inaccurate dates but that they then continue to take your money for expedited shipping!! Ridiculous and I wont ever order from them again.

    • Mike L

      Date: 07/18/2024

      Ordered on 7/2 they cancelled my order without notifying me due to not having the item mistakes happen I get it. Reorder on 7/4 and add a second pair in case the first doesn't fit right. I have been waiting for them to ship since and my estimated delivery time is now past. Reached out to customer support multiple times about this and they claim it's still processing. Then they cancel a shoe on my order anyway due to no stock again, but still hold my money hostage. Scam and need to be fined for fraud and false advertising.

    • Deborah S

      Date: 07/13/2024

      Wished I would have read this before ordering. Ordered on July 3rd immediately charged my account. No way to contact except through a bot on their site. Still states processing my order. Buyer beware this is a scam. I paid through PayPal so I will get them on this asap!

    • Matt K

      Date: 06/27/2024

      I wish I had read these reviews before placing an order. Their "Happiness Deliverers" (??) seem to only be able to provide the most generic, unhelpful support. The shoes that were apparently in stock and ready to ship when I bought them still haven't been shipped nearly two weeks later yet they still continue to advertise available stock. When pressed to provide anything helpful about a delivery date, I was told it's a "carrier" problem, as if that absolves them of responsibility. The best part is that when I requested my order to be canceled, I was told it couldn't be! Very sketchy business practices.

    • Jesse S

      Date: 06/10/2024

      Ordered a pair of shoes, and paid extra for their fastest shipping with an estimated delivery time of 3 days after placing the order. Spoke to a representative to confirm the delivery date, and was told that it would actually be delivered 5 days later than what I was told. The rep told me there is nothing they could do, and wouldnt cancel the order even though it wasnt shipped yet. Misleading customers and charging extra for faster shipping when its the same delivery times.

    • Rebecca S

      Date: 05/28/2024

      Giving one star is being generous. Fraudulent charge to my credit card, ****** refuses to investigate without an order number. I have time stamp, $ amount, and transaction details from bank. Apparently all the other details are useless to them if you don't have the order number.

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