Reviews

This profile includes reviews for On Running's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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On Running has 3 locations, listed below.

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  On Running

  1250 NW 9th Ave Portland, OR 97209-2884

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  On Running

  529 NW 23rd Ave Portland, OR 97210

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  On-Running

  Morrow, GA 30260

Review Details

• Review fromPayam D

  Date: 05/11/2023

  1 star
  This company does NOT honor its return policy. After returning two pairs of shoes and waiting more than 14 "business", they still did not refund my money. I had to email them several times and finally call them to get this done. While they say they've put in the order for the refund, I still now have to wait 2-4 days.I totally regret buying from them online - do not do it!

• Review fromCarol B

  Date: 04/24/2023

  1 star
  I wish I could give this company and their online service a ZERO rating. I ordered a pair of shoes for my granddaughter for her birthday. We waited and waited and waited, but the shoes never came. All we could see was that ***** tracking said a label was created. The shoes never left the warehouse. I called 3 times and was told all 3 times that the shoes were on the way, but the ***** tracking said differently. I finally asked for the order to be cancelled and my money refunded. The person I talked to agreed. Then I get an email 2 days later saying I couldn't cancel the order and I had to return the shoes for a refund. What???? That's the problem. We never got the shoes!!!!

• Review fromThomas K

  Date: 03/14/2023

  1 star
  We paid for express shipping and after weeks of it still being in the warehouse no one could tell us when it one be shipped out or even get of a hold of the warehouse for 4 days. I was told I could not speak to a supervisor or anyone who could help so we cancelled the order. after cancelling the order it was still shipped out and we were charged

• Review fromEmily H

  Date: 03/13/2023

  1 star
  Horrible customer service. Generic responses. No real answers to inquiries. I bought shoes twice now that by "error" were not actually in stock and told almost 2 weeks later after inquiring multiple times.

• Review fromStephen P

  Date: 01/21/2023

  1 star
  This company scammed me out of $100.00 I did not receive a confirmation email or tracking number. Also, no phone number listed on their website. Just an email address. Do not buy from **************************

• Review fromMarlynna R.

  Date: 01/14/2023

  1 star
  This company is a scam. When I ordered the shoes the money came right out of my account. Since then I have not received them and when I try to talk to someone they say they do not have my order number or do not have my email on file. And they even sent me the email with a order number when I first bought. Do not buy from this company.

• Review fromMauro P

  Date: 01/14/2023

  5 stars
  Shoes are awesome, very comfortable. I'm ON my 2nd pair. Incredible selection of styles and colours. Purchased online direct from ON, quick shipping in ******* ******. Visiting South ******* recently and I see them everywhere!

• Review fromDoug W

  Date: 01/08/2023

  1 star
  I have heard great things about ON shoes, so I went to their website and tried to buy three pairs for resale in my Amazon store. I could not get the payment to go through. First there was an issue with a promo code and then it would not accept my card. And my card is good. No issue there. I kept trying and finally called them. A customer service rep told me it was an issue on their end and it would be resolved by tomorrow. Later that evening I received an email stating I could no longer purchase from the ON-Running online store. I was told to go elsewhere to buy a pair with no explanation. I feel insulted and disrespected by this company. What a great first impression they made.I am taking the time to report this company because it is disrespectful for them to treat customers like this, and for no reason. It is my hope that others are forewarned about dealing with companies like ON shoes. They should lose sales for treating customers this way.