Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,257 Customer Reviews
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Review fromPattianne W
Date: 09/15/2025
5 starsBoth ** customers service representatives that helped me get the phone set up for my 94 year old father were extremely helpful and patient. They worked to help us get the transfer code from our previous provider. Dad is so happy to be able to make and receive calls without assistance. And his bill is 1/5 of the other provider.
Consumer Cellular
Date: 09/16/2025
We're happy to hear that your dad is enjoying his independence and that our customer service was patient and helpful during the switch process. Welcome to Consumer Cellular. Enjoy your lower monthly charge. Thank you for your review Pattianne!Review fromkathleen k
Date: 09/15/2025
4 starsConsumer cellular has always been super helpful in finding solution to any issue I've had with their phones or other services. I just replaced my old, simple, flip-phone with another updated version. When the service person on the phone couldn't help me remotely, I was promptly set up with an appointment with a technician at my local Target store who did help me get the new phone set up.Consumer Cellular
Date: 09/16/2025
Thank you for your feedback, ********! We're pleased to hear that the ****** service support helped set up your new phone.Review fromDON H
Date: 09/15/2025
5 starsLove this company. Extremely helpful and customer service person actually spoke English!Consumer Cellular
Date: 09/16/2025
We love hearing that, **** We strive to provide our customers with the best service, prices, and overall experience. Our 100%US-Based customer support truly cares and is always happy to assist.Review fromKaren S
Date: 09/15/2025
5 starsI gentleman worked with us for about an hour to make sure everything was canceled with ***** He was beyond patient with **** and I as we went through necessary steps to get this accomplished.Consumer Cellular
Date: 09/16/2025
Welcome, *****; we're pleased to hear that it's been a great experience and that our customer support team was patient and through. Thank you for your review!Review fromFrank D
Date: 09/15/2025
5 starsThe on-line transfer over the phone went smoothly with a representative who was patient, knowledgeable and very professional. All questions will answered.Consumer Cellular
Date: 09/16/2025
Welcome *****; We're thrilled to hear that everything went smoothly and our support team was patient and professional during your switch. Thank you for your review!Review fromBruce K
Date: 09/15/2025
4 starsTech staff is terrific (******). Walked me through activation in no time. A little concerned about cellular data. I have already had an instance where service slowed in a well covered urban area. Hope thats not a trend.Consumer Cellular
Date: 09/16/2025
We're happy to hear that ****** was helpful during your activation. Thank you for your review *****!Review fromKenneth S
Date: 09/15/2025
4 starsSigned up on phone, great service, tried store first, not helpful at all, almost went to another carrier.Consumer Cellular
Date: 09/16/2025
*******, we value our customers and want them to have the best experience with our customer service and products. We are sorry to hear this is not what you experienced. We do appreciate the feedback shared and are constantly looking for ways to better serve our customers. Please contact us at the number above if further help is needed.Review fromJames A
Date: 09/15/2025
5 starsI ordered a new phone from CC and received it i 3 days.Consumer Cellular
Date: 09/16/2025
Thank you for your feedback, *****! We're delighted to hear that the phone was delivered on time.Review fromMiercoles D
Date: 09/15/2025
1 starIve been with CC for little over a week. Ive had a plethora of problems with customer service including giving me incorrect information that NO other *** or supervisor is willing to honor! I am completely disappointed work the customer service NOT PENDING UP TO THEIR MISTAKE or ability to rectify the problems!Consumer Cellular
Date: 09/16/2025
Thank you for taking the time to share your experience with us Miercoles. Please contact us at the number above;our U.S.-based customer service team would be happy to assist you.Review fromHarry B
Date: 09/15/2025
5 starsGot my phone on time no complaints and Love itConsumer Cellular
Date: 09/16/2025
Thank you for your feedback, *****! We're delighted to hear that your phone was delivered in time and that you are enjoying it.
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