Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,446 Customer Reviews
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Review fromKarl B
Date: 12/12/2023
1 starLet's see. About 5 years ago, you sent me a notification that I had to replace my ******** Razor phone with a different phone, as your service was being upgraded to G-? and the Razor won't be compatible. So you sold me a Doro PhoneEasy 626.Then last year, you sent me another notification that I had to replace my Doro PhoneEasy 626 phone with a different phone, as your service was being upgraded to the next G-? and the Doro PhoneEasy 626 won't be compatible. So you then sold me a Consumer Cellular Link ll.About two weeks ago that phone quit working and after several hours with your customer service representative, it was determined that the *** card was defective and that I would have to pay for a new one plus shipping. After a little more conversation, I decided to buy another new phone, but I would do so from within my online Consumer Cellular account.In one of your earlier emails, you had informed me that you were going to offer the new ******** Razor 2023, a flip phone which was G-4 and G-5 compatible. After logging in I worked with your online upgrade procedure to buy one. I selected refurbished unit to save $100. While the information wasn't very clear, I think it said I would have to program the *** after I received it.As soon as I received the new phone, and never having used a smart phone before, I managed to activated the e***, but only after after over 12 hours of direction from your customer service representatives (3). The rep confirmed I had activated the ***, but the phone was not working and couldn't get any signal strength indication. So she sent me a Return label and I sent the phone back yesterday, 12/11/2023 for a refund. I requested a new *** for my old phone.I expect a reasonably generous offer of compensation. If not a new, pre-programed phone, at least a new *** for my old phone. THE **** IS IN YOUR COURT!
Consumer Cellular
Date: 12/13/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered setting up the phone, and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Review fromRa C
Date: 12/12/2023
5 starsProcess of getting a new phone was so easy and I was able to transfer old phone info myself with easy to follow instructions. Great company!Consumer Cellular
Date: 12/13/2023
Thank you for sharing your experience with us. We appreciate the feedback.Review fromAlice Rachelle W
Date: 12/12/2023
5 starsI love this company! They are very helpful when I have an issue and always resolve my issues. *************************** is amazing and always polite. Thank you CC!Consumer Cellular
Date: 12/13/2023
Thank you for your feedback! Our U.S. based customer support is always happy to assist.Review fromDon E
Date: 12/12/2023
1 starDon't order phones from this company. I ordered 2. After they were activated we noticed a screen crack in one that night. I called the next morning. They refused to repair or replace. The web site said if you weren't satisfied you have 30 days to get a refund. I was told I couldn't return the phone, that they would charge me because of the crack. Buyer beware. This is no way to treat a loyal customer. Mad to say the least.Consumer Cellular
Date: 12/13/2023
We are terribly sorry to hear about this negative experience. While our 30 day risk free period does allow you to test our service and change your mind, sadly, it does not coverage damage. However, we still want to help. Please contact us at the number listed above so we may access your account and assist.Review fromDavid R
Date: 12/12/2023
5 starsreceived my order quickly. Have nothing but good things to say about consumer cellular.Consumer Cellular
Date: 12/13/2023
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromWilliam W
Date: 12/12/2023
5 starsI was with consumer cellular once before and it was a mistake to leave.i received my phone yesterday and provided my phone number transfer pin to cc my phone is now active so I'm pleased to be backConsumer Cellular
Date: 12/13/2023
We are ecstatic to have you back! We look forward to providing service to you for many years to come! Our U.S. based customer support is always happy to assist.Review fromMike P
Date: 12/12/2023
3 starsWhile I love the price of Service when we switched wife's service over her visable voicemail failed to work. ******* did try to fix it but unable to. However when we switched my phone over it worked just fine.Consumer Cellular
Date: 12/13/2023
Thank you for your message. Your feedback has definitely been heard and will be forwarded to the appropriate department for further review. We are always looking for ways to improve the value and quality of our service offerings and appreciate your perspective. Please contact our U.S. based customer service at the number above and we will be happy to assist you with any further issues.Review fromSummer A
Date: 12/11/2023
1 starI had just bought a new cellphone and just needed service for it - on the website they have a feature in which you can check to see if your existing phone is compatible with their network. It determined my phone was compatible so I proceeded to sign up for service. I had to pay an initial $5 fee, then wait for the sim card to be mailed to me. After a few days, I called them to see which address they were sending it to. The rep that answered was very unprofessional and couldnt answer any of my questions. After another couple weeks I hadnt received my sim card, so I called Consumer Cellular and was told to go to my local Target and buy a sim card, and theyd reimburse me the $10. Then I called back to get the service activated. Well this rep was even worse she kept talking over me and interrupting me, and she had a bad attitude. I told her I didnt appreciate the way she was talking to me, and she said **** what do you need today? I got her name (*******), and asked to speak with a manager. The manager was nicer, but didnt seem to know much. After a couple hours on the phone, he determined that the phone I had was NOT compatible, even though the website said it was! He said he thought the website should contain a disclaimer that just because it says your phone is compatible it isnt guaranteed. So, he asked me if I wanted to purchase a phone from their website, but I told him no because they were so expensive. He assured me that because of their money back guarantee that he would have a refund processed to refund my initial $5 and the $10 for the sim card.After a couple weeks I called to see when Id receive my refund and was told that management denied the refund! I asked to have the issue escalated and a manager to contact me, and the lady said they werent going to change their decision but shed have a manager call me back. That was 2 months ago, and I still never received a call. I had to contact my bank to have at least my $5 refunded to me!Consumer Cellular
Date: 12/13/2023
Thank you for your message. We are terribly sorry to hear about the experience you have had. Your feedback has definitely been heard and will be forwarded to the appropriate department for further review. We are always looking for ways to improve the value and quality of our service offerings and appreciate your perspective. While our risk free period does allow us to waive charges that have incurred when you cancel during the first thirty days, any *** Card credit or promotional credit would be voided. You would need to contact the store the *** Card was purchased to see if it could be returned for credit.Review fromH L F
Date: 12/11/2023
5 starsGreat deal and a good product. Easy to setup the new phone.Consumer Cellular
Date: 12/12/2023
We are happy that you are enjoying your phone; thank you for your feedback!Review fromBrian C
Date: 12/11/2023
1 star**************** is very poor. Agent was impolite and useless.Consumer Cellular
Date: 12/15/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.
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