Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,446 Customer Reviews
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Review fromHelen C
Date: 08/20/2024
4 starsAgent was very helpful and friendly. Talked through the whole process with no problems.
Consumer Cellular
Date: 08/21/2024
We are thrilled that you had an amazing experience. Welcome to Consumer Cellular! Our U.S. based customer support is always happy to assist!Review fromBruce K
Date: 08/20/2024
5 starsReplacement phone arrived quickly and safely. Easy to get setup.Consumer Cellular
Date: 08/21/2024
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromDonna/ Daniel T
Date: 08/20/2024
5 starsYes I received the sim and we have the phone activated and working! Thank you for the follow up and the great customer service!Consumer Cellular
Date: 08/21/2024
Thank you for your feedback; our US-based customer support is always happy to assist.We look forward to providing service to you for many years to come!Review fromJared W
Date: 08/19/2024
1 starI called into Consumer Cellular to transfer my number from Virgin Mobile/Boost due to their own questionable legal practices and was forced to provide a credit card number before they would even look at doing so. After attempting to transfer my number I was told that they could not do so and thus they could not provide service. Imagine my surprise, when checking my credit card statements (several month back due to illegal eviction and lack of access) that there were recurring charges from them for service they never started and knew they were not providing(rep at cancellation stated this was recorded at the time of initial contact). After finally being able to get ahold of one of their representatives and cancelling I was then told they would absolutely not issue a refund for those charges and that i had to write a letter to their corporate office to request one. After contacting the Attorney General of WA State and filing a complaint one of their "representatives" emailed me telling me that I would be issued a refund if I provided a physical address(even though it was stated clearly on the **** complaint that I was homeless). Consumer Cellular also has the ** number they've charged without my consent and for service never provided and can very well issue the refund to that **.Consumer Cellular
Date: 08/23/2024
Thank you for your feedback. We truly value feedback from our customers that could improve the quality of our customer service. We apologize for the frustrations you encountered. Please contact us at the number above if there is any further assistance we can provide.Review fromDavid D
Date: 08/19/2024
2 starsI've been a CC customer for several years and have usually bought my new phones from CC, mainly because of the ease of installation. For my recent purchase, it took me over an hour and contact with two levels of tech before the new phone would allow me to make calls. The instructions included in the box were limited in value and somewhat contradictory. The switch to an eSim seemed to be the problem. The first tech was patient and friendly but seemed only partially trained. The higher level tech - ******* - was really great but it took her significant time to figure out the source of the problem. She had to make configuration changes herself. Years ago, you could call to make a simple activation, download the backup files from the old phone and be on your way. What happened?Consumer Cellular
Date: 08/20/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered setting up your phone, and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.Review fromJohn F
Date: 08/19/2024
4 starsHave enjoyed the service that I get with consumer cellular. They made everything easy on setting up the plan. The plan is a great price. Almost two thirds less than the plan that I was on with another carrier. Had to get a new phone. The purchasing was easy to navigate. I got a great phone. Enjoy it's qualities.Consumer Cellular
Date: 08/22/2024
We are happy to hear that you are enjoying the prices and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromRoss B
Date: 08/18/2024
5 starsI bought the ** base station for my mother-in-law to put in her room at a group adult home. She has been bedridden with two broken hips. I had no trouble connecting her home phone to the unit and everything has worked great. Highly recommend the unit.Review fromBilly F
Date: 08/18/2024
5 starsGreat service, to the point, everything I want in such a transaction. The phone I ordered also arrived literally the next day, which I thought was impossible. My only tiny complaint on the process of switching to a new phone is about the physical process of switching the *** card. You have to remove the *** card tray from the old phone and transfer the chip[s]. They don't include one of the little special pin tools to pop out the tray and there were not very clear instructions on the potential issues, parameters of the process that I could find on the site. I got it done fine though.Review fromSherry J
Date: 08/18/2024
5 starsI recently switched to Consumer Cellular, and I have to say, Im thoroughly impressed! From the moment I signed up, the customer service has been fantastic. The representatives were patient and helpful in answering all my questions and guiding me through the setup process.The flexibility of the plans is a huge plus for me as a new customer. I love that I can customize my plan based on my usage, without being locked into a contract. It's refreshing to find such affordable options that don't compromise on quality.Even as a new user, Ive had no issues with coveragecalls are clear, and Ive had a strong signal in most places Ive traveled. Its great to feel confident that I made the right switch.Overall, Im really happy with my decision to join Consumer Cellular. The experience has been smooth and positive from day one, and Id highly recommend them to anyone looking for an affordable and reliable wireless provider.Review fromMerylin E
Date: 08/18/2024
5 starsPhone was shipped quickly and once received was not difficult to set up. All apps, contacts, settings, etc. transferred from the old phone to the new one following the guidance provided--both written guidance and prompts on the phone. Quite pleased that I was able to complete set up by myself without having to call for assistance.
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