Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,381 Customer Reviews
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Review fromJohn C
Date: 10/09/2024
5 starsConsumer Cellular made it very easy to switch from ****************. As an **** member, I got a great deal on two (2) lines with unlimited talk, text and data...and at a significant savings over *******. I have great reception in and around my local area and will be seeing how the reception is when I travel cross country later this year.
Consumer Cellular
Date: 10/10/2024
Thank you for your feedback, ****! We are so excited to have you join us.Review fromCarroll L
Date: 10/09/2024
5 starsGreat phone easy to set up and use. Good power and easy to charge.Consumer Cellular
Date: 10/10/2024
We are so glad to hear that you are happy with your new phone. Thank you for your feedback, *******!Review frombrendan h
Date: 10/09/2024
5 starsGreat service and ********** was very helpful.I will recommend to others.Consumer Cellular
Date: 10/10/2024
We love to hear it. Thank you for your feedback, *******!Review fromPatricia G
Date: 10/08/2024
1 starNot happy with Consumer Cellular. 1) It took them 3 weeks to get my phone to work. First a bad SIM card. Then after call after call after call from landline to get cell to work, someone named ******* did a download and after 3 weeks I finally had a working phone! Why did no one else know that? Even when I called to get a better connection, they again shut down my service and couldnt get it to work till I mentioned doing a download, was put on hold, download done=working cell phone. Who is training the people? 2) I signed up with a special of a second month free. They charged me for the second month and I called and was told it would be the following month. That month I received about $10 off of my bill, so where was the free month? 3) With my previous cell carrier, Xfinity, I never had to put the phone on speaker to hear when talking with someone and I have to do that almost all the time now. Is this supposed to be better service? 4) I have their lowest price plan which supposedly after first speaking to find out what the cost was going to be was supposed to be equal to my Xfinity price. Every month I pay nearly $10 more than my **************** Is that supposed to be a savings for a senior citizen now paying more? The only reason I switched from ******* was because all of their service was down here in ******** for nearly 4 days when there was a big windstorm and my neighbors who had other carriers had no issues. So we decided to at least change the cell plan so that if theres no Internet I could actually call and say theres a problem with the Internet because there was no cell, no Internet, nothing for nearly four days. I am hoping they have a Boaci Friday special with Xfinity so I can re-join them and get rid of this awful service from Consumer Cellular.Consumer Cellular
Date: 10/09/2024
Thank you for taking the time to let us know about your experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.Review fromJames M
Date: 10/08/2024
5 starsWell, starting off when my new I phone 6 came in I was Excited about it because my old phone was run down. It took the help of the Consumer Cellar for me to get it set up and I thank the lady for her expertise of what I needed to do and she went step by step and I am very thankful for her help. ***** MReview fromjames r
Date: 10/08/2024
4 starsmy phone was shipped in a cardboard box, it had no bubble wrap, it just banged around in the box, THAY USED TO WRAP THE PHONE IN BUBBLE WRAP, not Anney more, how cheap.Consumer Cellular
Date: 10/09/2024
Thank you for taking the time to let us know about your experience. We do apologize if the device was received without protective packaging; our devices are packaged securely to ensure they are received in pristine condition. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.Review fromKaren F
Date: 10/08/2024
5 starsSwitching to a new phone was a great thing to do. I received help in the transition from my Grandson and Consumer cellular workers. Thank you!!!Consumer Cellular
Date: 10/09/2024
Thank you for your feedback! We are thrilled to hear we were able to assist! Enjoy!Review fromPerry J
Date: 10/07/2024
4 stars*******, the assistant, was tremendously helpful in helping me get my new phone working and start the process of getting the extra phone that was sent to me returned and my credit card charge for it removed. Thank you for hiring such able support people.Consumer Cellular
Date: 10/08/2024
Thank you for taking the time to let us know about your experience.Review fromDonna T
Date: 10/07/2024
5 starsLOVE Consumer Cellular. So glad we switched. Cut our monthly bill in half. Just order new iPhone 16 and it arrived quickly and in perfect condition. Thank you!Consumer Cellular
Date: 10/08/2024
Thank you for your feedback; we look forward to assisting you for many years to come!Review fromSarah T
Date: 10/07/2024
2 starsPurchased an iPhone, representative told me even when paid off they would not allow me to unlock it for 6 months. Called back she told me that I could not get shipping back and it was 30 days not 6 months.Consumer Cellular
Date: 10/08/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered with our phone purchase, and our U.S.-based customer service teams would like the opportunity to assist. Please get in touch with us at the number listed above.
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