Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,351 Customer Reviews
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Review fromANNA MARIE D
Date: 10/10/2024
5 starsPhone was very easy to purchase, received it in a timely manner, was rather easy to set up.
Consumer Cellular
Date: 10/11/2024
Thank you for the 5 star review, **** *****!Review fromSue C
Date: 10/10/2024
4 starsit will take a few days to get used to the extra things on this phone, but so far it seems to be pretty good, although it came with cord to charge it. it did not come with a plug. so was not sure I had one here, but finally found one that fit. that should come with the phone as well. and the glass protector they sent does not fit. but my old one did. so i can survive with it. ***Consumer Cellular
Date: 10/11/2024
Thank you for your feedback, ***!
Review fromThomas K
Date: 10/10/2024
5 starsGreat company. US based support and good customer service. I highly recommend them.Consumer Cellular
Date: 10/11/2024
We love to hear this. Thank you for your feedback, ******!Review fromDonna Q
Date: 10/10/2024
5 starsEverything went well. ******* helped with activation very nice. The prices are great alsoReview fromDarrell Z
Date: 10/10/2024
5 starsThank you CC I have only been with you about one year, All my experiences with you have been great I just upgraded my phone and that went very smoothly alsoConsumer Cellular
Date: 10/11/2024
We look forward to serving you for many years to come. Thank you for your feedback, *******!Review fromLynn F
Date: 10/09/2024
5 starsDelivered very quickly. **************** was helpful and excellent. Have been with Consumer Cellular for a couple of years. Very pleased with the service.Consumer Cellular
Date: 10/10/2024
Thank you so much for your feedback, ****! We are so glad to hear that your order arrived quickly and that your experience has been excellent.Review fromAnhelina C
Date: 10/09/2024
1 starI am very dissatisfied with the service. I paid for SIM cards and had to receive them in 3-4 working days. two weeks have passed, seven cards are missing. For 3 days, I received calls to clarify the information and address, that is, the shipment was delayed. But even after clarifying the address, problems arose. The delivery was delayed, and when I called, they just reassured me that it would happen, or take it to ******* if you don't want to wait, or the weather is bad, or we can't find your account. I received a message that the parcel was received, there is nothing in the mailbox. I check the track number and my package is already on its way back to the original sender. I did not receive anything. Slow service, nobody dont care if you receive sim cards or no.Consumer Cellular
Date: 10/10/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear about your experience with **** not delivering the *** cards to your location. We are always happy to help with reviewing further options. Please get in touch with us at the number listed above.Review fromPaulette N
Date: 10/09/2024
1 starWhen I got my flip phone cellphone in October 2023 I was told by a customer service representative named ******** my bill would be $17.84 a month permanently because all I wanted on the phone was minutes - not data.. Now I just got a bill for $23.32 which will be my new monthly fee because the other price was for 10 months only which I was not told about. I also have a defective phone that has had to be reset at least four times because it won't dial a number and complete a call, the last time it was reset was this morning and now when I tried to use it the phone is not working again. Of course when I called customer service this morning they tried to sell me another phone because this one that I've had for a little over a year was outdated. Too bad they didn't tell me when I got the phone that they were shortly going to be outdated and would not be working at all. I am very, very upset at the poor service and also upset at not being told the truth about the monthly charges. I only wanted the phone to take with me in the car to have for an emergency if needed. I am a senior citizen on a fixed income and I cannot afford a big cellphone bill every month especially for a cellphone that does not work.Consumer Cellular
Date: 10/10/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromPat F
Date: 10/09/2024
5 starsI run any technology and phone issues for my dad, a long time Consumer Cellular customer. At every opportunity the customer service **** have helped wonderfully. They are each patient and kind and knowledgeable. Right after I recently spoke with them again on my dads behalf I went on line and began the process to switch from my carrier to CC. The process was seamless. I am very happy to now be a Consumer Cellular customer!Review fromMary D
Date: 10/09/2024
5 starsThe young lady who finalized my order was helpful and knowledgeable. After my last customer service experience, I was very impressed with her performance. I was uncertain if I should continue using your service, but I have had a change of mind since.Consumer Cellular
Date: 10/10/2024
We love to hear that you had a great experience with one of our agents. Thank you for your feedback, *******!
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