Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,446 Customer Reviews
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Review fromJohn D
Date: 09/10/2025
3 starsI tried to swap my provider from ********** at a local vendor but was not able to do so. The ***resentative kept finding that my phone was blocked. **** said there was no block. After calling CC directly I discovered that a special request had to be submitted to ****. I was assured I would then be able to get connected. After a day, I got a message from **** that I was about to lose service but I still couldnt make the connection. I called CC directly again to discover that the line had never been ported. The *** I talked to helped get that corrected and walked me through the steps and everything then worked well. I recommend providing additional training to local ***s about this need for this special request step.
Consumer Cellular
Date: 09/11/2025
We certainly appreciate your feedback ****! We place heavy emphasis on our customers opinions and appreciate you taking the time to let us know about your experience.Review fromBeth S
Date: 09/10/2025
5 starsWe had a new phone, old phone and transfer of service to set up. *** **** went above and beyond to help us work thru the process and got both phones active. So far all is going well.Consumer Cellular
Date: 09/11/2025
Welcome, ****; we're pleased to hear that it's been a great experience and that our **** went above and beyond to help activate both phones.Review fromK. B.
Date: 09/10/2025
1 starNo Worth The Time! I responded to a PROMO from AARP for Consumer Cellular, contact Consumer Cellular, gave my information, was interested in a simple porting a number to Consumer Celluar, then decided to upgrad my phone, Gave my info, was told by *** that I was approved, received e-mails, told I would have my phone in 4 to 5 days. Waitied, NOTHING came, I called in to check status, was told their was an issue and I was NOT approved and the entire process was cancelled, not just phone order, NO NOTIFICATION. Told them I was NO LONGER INTERESTED. I contacted **** and filed complaint.I am looking for a new carririer toport my number. I do NOT recommend Consumer Cellular and am NOT impressed with the lack and level of service. Bad experience!Consumer Cellular
Date: 09/11/2025
*. ******, we are sorry to hear that you've had a negative experience. All high value orders are reviewed by our billing department as a security measure. Based on several factors, they can decide if an account is not EasyPay eligible after the initial order has been placed. Thankfully, those customers can still either pay for a device in full or bring their own device to our service. After a good payment history has been established with Consumer Cellular, the account may become EasyPay eligible once more. We'd be glad to discuss this with you further if you'd like to give us a call at the number listed above.K. B.
Date: 09/15/2025
Obviously your reading and comprehension skills are LACKING. Let me simplify it for you, rather than you tryng to control the narrative with a generic statement. I have already spoken to ******** in your *********************** she contacted me. It was ACKNOWLEDGED that I was APPROVED for your Easy Pay program, per ******** she had never seen this happen, where someone is approved, then days later not approved. She could not provide a reasoning as to why this happened. I ended the call with I no longer what or need Consumer Cellular as you are not able to do the simplist of things, such as honor your business decisions. I also find it interesting you didn't even address my other concern, but half assing it seems to be what you do there at Consumer Cellular. You have wasted enough of my time, I made may stance EXTREMELY clear. I see you as a failure and inadequate in this endeavour. I don't need or want you for any business relationship.Review fromN. O.
Date: 09/10/2025
2 starsPurchased phone/plan for senior MIL (who LIVES IN ANOTHER CITY). I am the admin on the account but CANNOT LOG-IN because passcode can only be texted to the Consumer Cellular account phone number. Please enable passcodes to be sent to emails or text to phone number identified by administrator (not just text to Consumer Cell phone number). The phones/plans you offer for seniors are good, but I am hesitant to recommend Consumer Cellular to others if I can't access my account. Hope you get this resolved.Consumer Cellular
Date: 09/11/2025
Na, thank you for taking the time to let us know about your experience. Consumer Cellular takes the security of our customers very seriously. We do require the One-time Passcode to be sent to the customer's cellphone; this is to protect our customers and to ensure that only authorized users can access their accounts. Please contact us at the number above if there is any further assistance we can provide.N. O.
Date: 09/15/2025
I agree, customer security is very important but so is having access to MY account. I feel your response is tone deaf. I am trying to make you aware of a situation that needs attention. There should be more than just one way to send a passcode. As administrator of MY account, I should be able to identify how I want to receive a passcode (text or email). I find it ironic that when I sign in as a new registration, you will send a passcode to my email but once I've done that I'm restricted to receiving it via text. Again, the phone that will receive that text is not in my possession, my MIL has it (over 125 miles away). It does no good to send a text to the phone, I won't get it and getting a text message will confuse my MIL. If my email address is safe enough for you to send me my monthly bill, it should be safe enough to send a passcode. I hope you will seriously revisit this policy and make the necessary changes.Review fromBrian M
Date: 09/10/2025
5 starsEasiest purchase, activation and migration of data to new that I have ever had. The Pixel 10 was a worthwhile purchase.Consumer Cellular
Date: 09/11/2025
Thank you for your feedback, *****!. We're pleased to hear that it was easy to activate and set up your new Pixel 10. Enjoy your new phone! TReview fromKristy M
Date: 09/10/2025
5 starsSo far so good! No problems making or receiving calls. They use the same tours as the other companies.. Switching was super simple other than our previous carrier dragging their feet to release our phone numbers. I can't believe that after 20+ years with our previous carrier, all they were interested in was charging more and more! Consumer Cellular, $55/mo for 2 phones, unlimited talk, text and data! And guess what! You contact their customer service and you get a very pleasant REAL person speaking clearly in English! Only wish I could work for them too! I live too far from their office. :(Consumer Cellular
Date: 09/11/2025
Welcome, ******; we're excited to have you as a customer. We're happy to hear your switch was seamless and you're enjoying a lower monthly charge. Thank you for your review!Review fromRosa L
Date: 09/10/2025
5 starsWonderful Affordable price and phone good quality. **************** very helpful.Consumer Cellular
Date: 09/11/2025
Thank you for your feedback, ****! We're pleased to hear that you are happy with the phone and that **************** was helpful.Review fromCarol S
Date: 09/10/2025
3 starsI like the reduction in the cost, but the signal in my home is barely one bar.Consumer Cellular
Date: 09/11/2025
*****, thank you for taking the time to share your experience with us. Please contact us at the number above;our U.S.-based customer service team would be happy to assist you.Review fromBarbara H
Date: 09/10/2025
5 starsEXCELLENT CUSTOMER SERVICE!!!!! GREAT AFFORDABLE PLANS!!! ONLY TAKES ABOUT 20 MIN. TO GET SET UP!!! I WOULD HIGHLY RECOMMEND!!!Consumer Cellular
Date: 09/11/2025
Welcome, *******; we're excited to have you as a customer. We're happy to hear that you were treated with excellence. Thank you for the recommendation!Review fromJim C
Date: 09/10/2025
5 starsExcellent support moving from our cell provider. Knowledgeable *** was very helpful.Consumer Cellular
Date: 09/11/2025
Welcome, ***; we're excited to have you as a customer. We're pleased to hear customer service provided excellent support and answered your questions.
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